Job Summary: 

• Interface with all levels of the organization including leadership, product management, operations, sales, and supply chain management
• Provide consultation and leadership on escalation and resolution management
• Interlock with key stakeholders, conduct recurring metric and performance review meetings
• Single point of contact for Upgrades sales teams for NA, including all segments and products in the Upgrades portfolio
• Lead, influence, and drive cross-functional teams for sales enablement and process improvement activities
• Identify areas to improve the operational and tactical part of the business, making it more efficient and maximizing results
• Backlog management, including large order support and communications, transition management, and fulfillment coordination.
• Distribution planning and portfolio management
• Portfolio compatibility expert, providing sales SKU guidance and demand shaping recommendations, coordinating with global product management team on solutions and timelines
• Influence and engagement in the order allocation process

Skills on Resume: 

• Leadership and Escalation (Soft Skills)
• Team Collaboration (Soft Skills)
• Sales Enablement (Hard Skills)
• Business Improvement (Hard Skills)
• Backlog Management (Hard Skills)
• Portfolio Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• SKU Guidance (Hard Skills)

Job Summary: 

• Responsible for the oversight of daily functions within CMA Operations with a strong focus on ensuring SLAs are met.
• Provide project support for various firm-wide and department initiatives and also work with systems to resolve any production issues related to deposits or disbursements.
• Act as a liaison between business and product groups, responsible for maintaining working relationships with many groups across BBO&CS as well as working daily with offshore teams.
• Drive change to increase efficiencies in processing, both within the department and with other lines of business.
• Handle and resolve escalations from branch offices with a focus on client service and risk.
• Provide daily/weekly/monthly and ad-hoc reporting.
• Provide LOB support for various Vendors.
• Execute all risk deliverables to include audit requests, scoping activities, metrics, policies, etc.
• Perform vendor oversight functions to ensure that SLAs are met. 
• Proactively assist other team members when workloads dictate.
• Operational functions include response/research, account maintenance and analyzing and determining cause and resolution to inquiries and requests.

Skills on Resume: 

• Daily Operations Oversight (Hard Skills)
• Project Support (Hard Skills)
• Cross-Team Liaison (Soft Skills)
• Efficiency Improvement (Hard Skills)
• Escalation Resolution (Soft Skills)
• Reporting and Metrics (Hard Skills)
• Vendor Management (Hard Skills)
• Risk Management (Hard Skills)

Job Summary: 

• Work with business users to define and investigate problems, conducting studies to create alternative business solutions that meet current and future environments
• Possess and apply knowledge in multiple functional areas, maintaining and managing systems in those functions and modifying procedures to solve problems
• Be a subject matter expert on business processes and serve as a consulting resource for the functional area
• Lead projects and work with extended teams to design, develop, implement and maintain business solutions
• Ensure improvements in operations are implemented and monitored to increase efficiency
• Be a partner to Engineering leadership to build a culture of innovation and inclusion in a fast-paced, fast-growing “start-up” like environment.
• Lead assigned change and transformation efforts and pitch ideas for future initiatives
• Understand industry trends and engineering topics to enable effective communications.
• Develop and implement employee engagement initiatives such as annual survey analysis and action planning.
• Be responsible for Engineering executive and internal communications including town halls, organizational announcements, internal blogs, newsletters, brown bag forums, etc.
• Develop executive-level presentations, being responsible for working with leaders to craft messaging and imagery.

Skills on Resume: 

• Problem Investigation and Business Solutions (Hard Skills)
• Functional Area Expertise (Hard Skills)
• Project Leadership (Soft Skills)
• Operational Efficiency Improvement (Hard Skills)
• Change and Transformation Management (Soft Skills)
• Industry Trend Analysis (Hard Skills)
• Employee Engagement Initiatives (Soft Skills)
• Executive-Level Communication (Soft Skills)

Job Summary: 

• Day-to-day resolution of complex problems and the execution of complex transactions with internal/external financial partners.
• Leads in the design, development and implementation of complex products, systems and services in an operations environment.
• Manages projects related to special initiatives of an operations nature.
• Provides guidance and expertise to internal/external partners around the mortgage sub-servicing process.
• Builds strong relationships with Business Partners across LOBs.
• Influence conversations at all levels including the expertise in knowing the fine balance between detailed and high-level messages.
• Promote a collective culture to spread experience and best practice
• Promote an environment that supports diversity and reflects the brand.
• Implements key governance mechanisms to ensure strategic initiatives are robust, aligned and effectively delivered including management of business case preparation, review and approval process.
• Improve operational effectiveness through consideration of current cost base, benchmarking, etc.
• Reviews impacts of projects on the business and ensures compliance across all functions and processes.

Skills on Resume: 

• Complex Problem Resolution (Soft Skills)
• Product and System Design (Hard Skills)
• Project Management (Hard Skills)
• Mortgage Sub-Servicing Expertise (Hard Skills)
• Relationship Building (Soft Skills)
• Communication and Influence (Soft Skills)
• Governance and Strategic Alignment (Hard Skills)
• Operational Effectiveness Improvement (Hard Skills)

Job Summary: 

• Leads the development, assessment and implementation of strategic/process improvement initiatives across the business.
• Ensures strategic alignment of Canada Wealth and Personal Banking (WPB) with Global and Canadian imperatives
• Process Streamlining – including creating strategic proposals for change, business case development, process mapping, data analysis, executive endorsement and execution
• Leading efficiency reviews, including recommendations, risk/impacts, and costs/benefits analysis with the potential to lead the execution once agreed
• Stakeholder management at the Wealth and Personal Banking (WPB) Executive level and across business partners and key functions (HOST, IT, Finance, Compliance, Legal, etc
• Ensures effective communication and understanding of the strategic transformation/agenda across key stakeholder groups
• Supports Business Review/Business Updates and other strategic papers for senior management
• Ensures deployment of key initiatives in line with budget allocation, project status and key milestones achievements
• Ensures close and effective working relationships with key stakeholders
• Drive cross-business collaboration to ensure strategy alignment and enhance efficiency.
• Establishes effective mechanisms for sharing best practices to enable a consistent approach and appropriate escalation of information to senior management
• Act as a center of expertise for the implementation of key strategic projects

Skills on Resume: 

• Strategic Process Improvement (Hard Skills)
• Strategic Alignment (Hard Skills)
• Process Streamlining (Hard Skills)
• Efficiency Review and Analysis (Hard Skills)
• Stakeholder Management (Soft Skills)
• Strategic Communication (Soft Skills)
• Cross-Business Collaboration (Soft Skills)
• Best Practice Sharing (Soft Skills)

Job Summary: 

• Responsible for supporting the day-to-day resolution of complex client problems and escalated issues. 
• Ensure all customer inquiries and complaints are resolved within corporate policy guidelines and SLAs.
• Responsible for staying abreast of new product developments, and process enhancements impacting products and services.
• Provide Incident management oversight, Deceased notification processing, web portal messaging and support of various tax correction and reporting oversight.
• Assist with regulatory and audit assessments
• Responsible for providing efficient, courteous service to inquiries and requests from internal associates and external clients.
• Provide case metric tracking and reporting and act as a liaison between the company and other business partners including external vendors to ensure that high-quality and comprehensive client service is provided to clients by defined parameters.
• Provide support for the tracking of billing reconciliation for 40+ clients who require aged receivable tracking. 
• Working with Relationship managers to follow up and provide support on aged receivables
• Provide support of fulfillment mailing quality assurance, mail tracking and peer review for the mailing of various company Fulfillment items.
• Support team by assisting Team Leader and/or Manager in the completion of special projects
• Provide backup Operational support for various company processes including, debit card updates, debit card monitoring, Billing, Enhanced IDV support, Privacy mailings and various Operational calls.

Skills on Resume: 

• Complex Problem Resolution (Soft Skills)
• Customer Inquiry Management (Soft Skills)
• Product Knowledge and Process Updates (Hard Skills)
• Incident and Regulatory Management (Hard Skills)
• Client Service and Communication (Soft Skills)
• Case Metric Tracking and Reporting (Hard Skills)
• Billing Reconciliation Support (Hard Skills)
• Operational Process Backup (Hard Skills)