KNOWLEDGE MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Jan 05, 2026 - The Knowledge Manager has prior experience managing organizational knowledge using commercial tools such as MS SharePoint Online and MS Teams, along with familiarity with document automation and productivity systems. This role requires strong communication skills to convey complex technical information clearly, an aptitude for information technologies, and a keen interest in technical subjects, ideally in semiconductors. The manager also needs to be detail-oriented, approachable, and capable of understanding code, scripts, and database queries while building expertise in technical products.

Essential Hard and Soft Skills for a Standout Knowledge Manager Resume
  • Knowledge Strategy
  • Knowledge Governance
  • Content Curation
  • Technical Writing
  • Knowledge Analytics
  • Content Strategy
  • Knowledge Infrastructure
  • Process Documentation
  • KM Process Design
  • Knowledge KPIs
  • Stakeholder Management
  • Change Management
  • SME Coaching
  • Cross-Functional Collaboration
  • Knowledge Advocacy
  • Communication Skills
  • Team Coordination
  • Cultural Change
  • Facilitation Skills
  • Partnership Building

Summary of Knowledge Manager Knowledge and Qualifications on Resume

1. BS in Management Information Systems with 10 years of Experience

  • Demonstrated experience managing content and look/feel of SharePoint sites as a site collection administrator.
  • Demonstrated ability to deliver professional briefings and presentations to diverse audiences.
  • Demonstrated ability to draft and maintain documentation such as Standard Operating Procedures.
  • Ability to produce reports incorporating text and graphics to convey complex concepts.
  • Demonstrated understanding of metadata.
  • Ability to instruct and interact with small groups on data and information requirements and coordination tasks.
  • In-depth knowledge and understanding of the labor category activities to meet mission requirements.
  • Ability to demonstrate mastery of qualitative and quantitative analytic methodologies and pursue developments in academia or other fields that affect tradecraft methodology.
  • Ability to define comprehensive, new, or unique research approaches that enable rigorous assessments to address and contribute to high-level tasks.
  • In-depth analysis of analytic operations and knowledge management issues across organizational and intra-IC boundaries and clearly articulates key findings.
  • Ability to work independently and with minimal oversight.
  • Ability to review analytic products for cogent arguments, tradecraft standards, and adequate support for conclusions, routinely tests the analytic rigor of analytic products.
  • Demonstrated experience involving complex security classification decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations.

2. BS in Information Science with 4 years of Experience

  • Experience of working with collaborative knowledge toolsets.
  • Experience in the Knowledge Management arena.
  • Able to raise awareness of what Knowledge Management entails and its benefits within an organisation.
  • Must have analytical skills, team player, and manage time and workload effectively.
  • Able to be confident, persuasive and enthusiastic about knowledge.
  • Knowledge of standards and quality initiatives and being able to follow them.
  • Able to quickly learn new things and being able to apply theory into practice.
  • Strong communication skills at all levels of Management and staff.
  • Experience working in a Service Desk/Technical environment.
  • Ability to work on own initiative.
  • Professional and presentable at all times.
  • Able to awareness of ITIL as a best practice.
  • Proficient in Word, Excel, PowerPoint and Visio.

3. BA in Business Administration with 7 years of Experience

  • Excellent communication skills, both written and oral.
  • Ability to influence and champion the integration of knowledge management core business processes and ways of working.
  • Experience in managing digital knowledge systems and content.
  • Experience of providing expert, professional and pragmatic advice, guidance and support regarding the management of knowledge.
  • Strong level of IT skills, including a good working understanding of Microsoft 365 applications.
  • Ability to identify opportunities in line with the organisation's objectives and culture.
  • Experience in a previous knowledge management or organisational policy development role in a public sector organisation.
  • Ability to demonstrate skills in project/programme management.
  • Ability to scope, plan and lead on multiple workstreams simultaneously.

4. BA in Knowledge Management with 6 years of Experience

  • Experience working as a knowledge management specialist.
  • Experience in collaborating with the US military leadership.
  • Ability to pay strict attention to detail.
  • Must have possession of excellent organizational skills.
  • Excellent verbal and written communication skills.
  • Able to work with a large government organization and with diverse federal and contractor staff.
  • Must have above-average verbal and written communication skills.
  • Ability to organize and able to prioritize tasks effectively.

5. BS in Data Analytics with 4 years of Experience

  • Previous experience of managing organisational knowledge using commercial tools and intranets, for example, MS SharePoint online, MS Teams.
  • Strong ability to assess and communicate complex information across disciplines in a clear, logical manner, both verbally and in documents.
  • Must have intellectual curiosity in technical subjects, ideally semiconductors.
  • Strong aptitude in information technologies.
  • Able to engage, approachable and practical manner with excellent interpersonal skills.
  • Able to pay close attention to detail.
  • Previous experience with document automation, query/bug resolution tools, or other knowledge-rich productivity systems.
  • Proven ability to develop expertise in technical products.
  • Ability to read and understand code, scripts, and database queries.

6. BA in Technical Communication with 2 years of Experience

  • Basic understanding of Knowledge Management principles and techniques.
  • Able to recognise the benefits of collaborative working and knows how to use tools to support effective collaboration, e.g., by contributing to existing communities of practice.
  • Able to actively participate with other members of the team to share knowledge and positively support others in sharing knowledge.
  • Able to acquire, manage and organize knowledge and Information.
  • Basic understanding of knowledge capture and learning from experience (LFE) techniques and processes, e.g., understanding when and how to conduct a handover process.
  • Ability to recognize when individual knowledge and expertise are of wider value and should be (as far as possible) captured and stored.
  • Ability to understand and apply local knowledge capture processes.
  • Ability to understand the need for Knowledge Management in the corporate environment.
  • Ability to understand the conditions necessary for knowledge management and exchange to thrive.
  • Ability to follow organisational good practice and policy for Knowledge Management.

7. BA in Organizational Communication with 9 years of Experience

  • Must possess at least one current DoD 8570 IAT/IAM Level I certification.
  • Must have familiarity with commercial cloud technologies (AWS, Azure, Google) and Dept of Defense/IC ISR cloud environments.
  • Proficient in web development and software development programming languages, like JavaScript, SQL, HTML5, Python, C#, C++, and CSS.
  • Must have Active TS/SCI clearance.
  • Comprehensive mission knowledge and skills that affirm completion of all developmental training and experiences for the labor category.
  • Ability to communicate understanding from information that may be incomplete, indirect, highly complex, seemingly unrelated, and/or technically advanced.
  • Ability to structure analysis based on trends in reporting and a range of analytic perspectives from other analysts, organizations, and intelligence disciplines.
  • Ability to work independently with minimal oversight and direction.
  • Ability to collaborate and work with other IC members on information sharing, driving collection, and addressing analytic disputes and conflict resolution.

8. BA in Library and Information Studies with 8 years of Experience

  • Ability to develop concise, insightful, and comprehensive products for defense intelligence.
  • Ability to lead teams in researching multifaceted or critical problems.
  • Ability to provide guidance in selecting, designing, and applying analytic methodologies.
  • Ability to use argument evaluation and validated analytic methodologies to challenge differing perspectives.
  • Must have familiarity/practical experience with AF Distributed Common Ground System (AF DCGS) operating systems, ISR domains, open source intelligence, and all-source analysis.
  • Knowledge of MS SharePoint development, administration, and customization.
  • Ability to multitask in a high-stress, performance-based environment.
  • Ability to establish priorities and meet established deadlines.
  • Ability to self-start and work independently or as a team.

9. BA in Technical Communication with 10 years of Experience

  • Experience in knowledge management and related tasks within the Army Reserve or Active Component.
  • Experience consisting of primary staff or command at the Battalion level or higher.
  • In-depth knowledge and experience in managing initiatives, information management, and organizational development within an office managing national-level initiatives.
  • In-depth knowledge, training, and experience with information security requirements.
  • Experience working with the Army National Guard Training Division (ARNG-TR) or similar military reserve organizations and their associated training and other information systems.
  • Excellent verbal and written English, Italian.
  • Fluent in English and Italian.
  • Working knowledge of MS Office (especially PowerPoint).

10. BS in Computer Science with 7 years of Experience

  • Excellent interpersonal/organizational skills.
  • Strong attention to detail.
  • Able to commit to client service and quality assurance.
  • Experience with knowledge management systems and their implementation.
  • Good project management skills.
  • Must have Vision, Salesforce, and Open Asset experience.
  • SQL Server Reporting and experience in Tableau.
  • Knowledge of the Capgemini Knowledge Exchange process.
  • Strong familiarity with Capgemini Global Transition Methodology, Knowledge Exchange stream.
  • Able to communicate, work in teams, process and provide customer orientation.
  • Good organizational skills (well-structured/self-organizing).
Relevant Information
Knowledge Management Specialist Skills, Experience, and Job Requirements