KNOWLEDGE MANAGEMENT SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Dec 29, 2025 - The Knowledge Management Specialist has experience with Microsoft SharePoint and various knowledge management tools, along with a deep understanding of interface technologies, databases, and programming languages. This role requires the ability to provide strategic and technical insights to senior leaders, assess organizational baselines, and identify deficiencies that hinder knowledge management effectiveness. The specialist also contributes to the development of KM standards, leads technical assessments, and ensures best practices are followed in KM implementations.

Essential Hard and Soft Skills for a Standout Knowledge Management Specialist Resume
  • Knowledge Management
  • Content Management
  • Technical Writing
  • Information Architecture
  • Process Documentation
  • Performance Metrics
  • Search Optimization
  • Project Management
  • Knowledge Strategy
  • Content Auditing
  • Stakeholder Collaboration
  • Professional Communication
  • Analytical Thinking
  • Conflict Resolution
  • Change Management
  • Team Collaboration
  • Knowledge Sharing
  • Customer Service
  • Training Facilitation
  • Community Building

Summary of Knowledge Management Specialist Knowledge and Qualifications on Resume

1. BS in Computer Science with 5 years of Experience

  • Hands-on experience in Knowledge/Content Management.
  • Relevant operational working experience in a Shared Service environment.
  • Excellent verbal and written communication skills.
  • Ability to interact professionally with a diverse group of stakeholders, managers, and subject matter experts.
  • Strong attention to detail combined with very good time management, organizational and prioritization skills.
  • Ability to service-oriented mindset, self-motivated with a result-oriented approach to daily tasks and responsibilities.
  • Ability to manage own time effectively, work independently, and take accountability for actions.
  • Good MS Office skills, Adonis/Service Now Knowledge Base skills represent.
  • Excellent English skills in writing and speaking.

2. BA in Business Administration with 8 years of Experience

  • Prior experience with Knowledge Management methodologies, tools, and concepts.
  • Ability to communicate with all levels of management and staff.
  • Excellent written and verbal communication skills.
  • Excellent problem-solving, analytical and investigative skills.
  • Strong customer service and follow-up skills.
  • Proficient with MS Office.
  • Knowledge of ServiceNow.
  • Proven capabilities as a coach/mentor.
  • Demonstrated influence skills, initiative and a positive attitude.
  • Working knowledge of the KCS Knowledge-Centered Support methodology.
  • Experience leading change across a large organization.

3. BS in Information Science with 4 years of Experience

  • Experience in a similar role (technical writer, content developer, content specialist, KCS publisher, or similar), preferably for a SaaS company.
  • Ability to prioritize multiple requests and tasks.
  • Excellent technical writing skills and an ability to make complex topics easy and engaging.
  • Highly organized, proactive, and detail-oriented.
  • Experience setting up processes from scratch.
  • Ability to quickly adapt to change, shifting priorities, and timelines.
  • Proven experience creating educational content for adults.
  • Knowledge of basic HTML and CSS.
  • Experience with Zendesk and Camtasia.

4. BA in Knowledge Management with 6 years of Experience

  • Ability to research, organize, create, and maintain clear, concise artifacts/documents.
  • Demonstrated ability to develop a vision and drive action plans to deliver results.
  • Excellent technical writing skills.
  • Knowledge management experience.
  • Must have ITIL v3 or v4 certification, Foundations, and Knowledge Management.
  • Experience IT Service Management tools, i.e., ServiceNow.
  • Must have interpersonal skills to interact with IT staff and customers in a collaborative manner.
  • Ability to work independently and as part of a team.

5. BA in Organizational Development with 7 years of Experience

  • Ability to develop new knowledge management products and tools to enhance internal processes, strategic communication, and collaboration with stakeholders, partners, and senior leadership across FSI components.
  • Experience with metadata establishing policies and processes that ensure information can be integrated, accessed, shared, linked, analyzed and maintained to best effect across the organization.
  • Experience creating metadata maps.
  • Experience reviews existing taxonomies of project documents/project information and their metadata schemas.
  • Experience with the Google Suite.
  • Experience with the Microsoft Suite.
  • Strong SharePoint experience (has used SharePoint as a collaboration tool, creating document libraries, naming conventions, etc.)
  • Ability to communicate effectively and professionally, both in writing and orally.
  • Ability to interact effectively in multicultural settings.

6. BA in Communication Studies with 6 years of Experience

  • Able to facilitate discussions with FSI staff about taxonomy, knowledge management strategy, and user-centered design of online information system.
  • Experience with knowledge management tools.
  • Experience in developing and implementing content taxonomies and content management systems.
  • Advanced technical skills.
  • Strong conceptual skills.
  • Able to categorize, tag, and upload information, resources, and documents to SharePoint.
  • Experience conducting knowledge management training and/or workshops.
  • Strong ability to work in a diverse, multicultural team environment on high-priority initiatives.
  • Strong critical and creative thinking and analytical skills.
  • Must have a high level of initiative and ability to work independently as well as be a member of a team.

7. BS in Management Information Systems with 8 years of Experience

  • Strong communication skills.
  • Able to think in many different audiences, and be able to adapt the content, delivery method and the required technology to cover each different content deployment project.
  • Fluent English language (proficiency level).
  • Able to be aware of the latest developments and trends in technologies, tools and applications available in the marketplace for capturing, enhancing and sharing information and documentation.
  • Understanding of basic engineering language and terminology.
  • Project management skills, each deliverable should be managed as a project, and she/he will need to deal with the constraints (schedule, scope and cost), properly balancing the risk and providing upfront visibility when deviations occur.
  • Strong business acumen, all strategic decisions should be analyzed and proposed to be aligned with the business objectives.
  • Ability to manage the corresponding budget required to maintain the required infrastructure and the outsourced service that provides the content to be distributed.
  • Understanding of customer perception and works towards improving customer experience in all environments, with a focus on maximizing the effectiveness of customer support processes and workforce.
  • Strong familiarity with learning and development processes and tools around training needs analysis, curriculum definition and mapping, and training content creation across multiple mediums for classroom and digital use.
  • Understanding of how to define, create and deploy blended learning experiences.
  • Knowledge of and/or experience in the creation and expansion of online learning platforms, information forums, and social media marketing.

8. BS in Information Science with 3 years of Experience

  • Experience in Customer Service, ideally in a startup environment.
  • Relevant work experience and a high interest in finance.
  • Strong communication skills and a high degree of adaptability to different application areas and communication situations.
  • Proven record in knowledge management.
  • Deep understanding of how to prepare information according to basic didactic principles.
  • Excellent project and time management skills.
  • Strong team spirit with a positive attitude.
  • Able to speak English and German fluently, and other languages.

9. BS in Computer Science with 5 years of Experience

  • Experience in delivery operations.
  • Strong technical writing skills.
  • Strong communication skills.
  • Able to be flexible in a fast-paced environment.
  • Experience in an online operation and/or online escalations environment.
  • Ability to maintain calm focus and communicate effectively.
  • Strong communicator and presentation skills.
  • Comfortable in managing stakeholder escalations.
  • Ability to be aware of the importance of data and key performance metrics.
  • Ability to perform in a complex, high-stakes, fast-paced environment.

10. BA in Organizational Development with 8 years of Experience

  • Professional experience in management and development relevant to sexual and reproductive health, gender and population and development of which three at the international level.
  • Experience with achieving demonstrable results in the majority of the following areas: innovative use of technology for development, mobile-based data collection, training and capacity building and human-centered design experience.
  • Experience in conducting research and generating evidence products, Results-Based Programme Development and Management to improve programme efficiency.
  • Experience in initiating and catalyzing transformation change and ability to champion new ways of working.
  • Previous exposure and experience in creating spaces and environments that are conducive to team participation and effective coordination.
  • Substantive knowledge and practical experience in knowledge management and strategic information management.
  • Experience in programme and/or technical assistance with the UN System and other international development organizations.
  • Ability to explain complex ideas and findings in a way that can be easily understood and to work creatively within a budget and use innovation to find ways of more effectively managing resources.
  • Fluent in written and spoken English.
  • Working knowledge of French and/or Portuguese.

11. BA in Business Administration with 9 years of Experience

  • Expertise with Microsoft SharePoint.
  • Able to work with IT professionals to provide insight and advice to senior managers and executives, concerning the strategic direction and applicability of knowledge management techniques and products.
  • Able to hold leadership roles contributing to the development of standards and best practices for knowledge management techniques and applications.
  • In-depth knowledge management applications, products, and associated applications interface technologies.
  • Able to use technical area competencies to assess the operational and/or technical baseline of an organization aligned to its functional components.
  • Able to provide technical insights to determine technical inadequacies and/or deficiencies that affect the functional area's ability to support/meet organizational knowledge management goals.
  • Experience with knowledge management products and tools such as Portal Technologies, Database Technologies, Operating Systems, and Programming Languages.
  • Able to participate in technical assessments and reviews to validate the technical approach and associated work products for knowledge management implementations.

12. BS in Data Science with 7 years of Experience

  • Background in Social Sciences, Political Sciences, Disability, Research, Evaluation, Knowledge Management, Humanitarian, Ethics, or Child Rights.
  • Professional experience at the international level in research, knowledge management, evidence synthesis, research impact, ethics, or another related area.
  • Good knowledge of the human rights-based approach and equity.
  • Expertise in undertaking ethical qualitative research using participatory methods with vulnerable populations, ideally with children with disabilities.
  • Demonstrated background in research knowledge management, uptake and impact, including on the topic of children with disabilities in development contexts.
  • Experience in conducting evidence syntheses such as systematic reviews, rapid evidence assessments, rapid reviews and evidence gap maps.
  • Experience in running participatory consultations, including with children and/or young people.
  • Strong research and analytical skills.
  • Strong planning and organisational skills.

13. BA in Knowledge Management with 6 years of Experience

  • Experience of using Citation Management Software (e.g., Zotero, EndNote).
  • Good professional relationships and international networks across the research, knowledge management and evidence synthesis sectors, ideally including amongst relevant communities of practice working on children with disabilities.
  • Knowledge of UNICEF and of relevant parts of the organization working in the area of children with disabilities.
  • Excellent project management and time management skills, working within academic settings and the public sector.
  • Must have skills in simplifying complex scientific findings through written and oral communication and advocacy messaging to varied audiences, including both specialists and policymakers.
  • Experience with qualitative analysis software (e.g., Atlas. Ti and NVivo).
  • Experience of using Systematic Review software (e.g., EPPI-Reviewer, RevMan, Covidence) and/or qualitative and quantitative analysis software.
  • Good attention to detail and the ability to manage multiple projects simultaneously.
  • Ability to work well as part of a team and in a multi-cultural environment.

14. BS in Information Science with 5 years of Experience

  • Experience performing knowledge management functions.
  • Experience working with KM tools such as Jira, ServiceNow, and SharePoint.
  • Extensive experience in supporting the development of strategic documents.
  • Proficient in Excel.
  • Must have outstanding attention to detail as well as strong critical thinking skills.
  • Excellent communication skills, both verbal and written, including business writing on complex topics.
  • Background in technical writing and editing.
  • Must possess CompTIA IAT Level II (Security+CE or higher) certification.
  • Must possess Certified Ethical Hacker (CEH), GIAP Incident Response Handler.

15. BS in Computer Science with 6 years of Experience

  • Experience in Knowledge Management or other similar experience.
  • Experience with knowledge management solutions.
  • Ability to prioritise, organise, problem-solve and perform work both collaboratively and independently to meet objectives.
  • Must be able to lead projects and drive for results.
  • Ability to work with personnel at all levels and demonstrate strong written and oral communication skills.
  • Must be able to coach and train as the Knowledge Management Systems subject-matter expert.
  • Strong familiarity working with technical professionals and other SMEs.
  • Experience with Microsoft Office Suite products.
  • Must have CCNP, CCIE, or CISSP, or any higher certification.
  • Must have ITIL Foundations Certification with related expertise or equivalent experience.