Job Summary: 

• Apply customer service and conflict resolution techniques to ensure customer satisfaction.
• Approach all customers as the only customer, and provide concierge-level service.
• Provide thorough follow-up to ensure all questions and issues are resolved in a timely manner.
• Apply analytical and critical thinking approach to assess and analyze customer issues.
• Provide proofreading and editing services to knowledge base contributors.
• Apply breadth of knowledge and resources to educate, resolve, and escalate customer issues.
• Demonstrate capacity and willingness to learn a variety of new applications and systems.
• Work independently in a self-managed environment.
• Communicate professionally with users at all levels within the organization.
• Manage knowledge base work processes.
• Help to monitor and evaluate the knowledge sharing program, including external benchmarking and evaluation programs/opportunities.

Skills on Resume:

• Customer Service (Soft Skills)
• Conflict Resolution (Soft Skills)
• Analytical Thinking (Soft Skills)
• Knowledge Management (Hard Skills)
• Content Editing (Hard Skills)
• Professional Communication (Soft Skills)
• Independent Work (Soft Skills)
• System Learning (Hard Skills)

Job Summary: 

• Drive the shift to streamlined and innovative communication and knowledge-sharing solutions.
• Identify and develop improvements to the knowledge base, including copy, information architecture and searchability.
• Oversee and maintain existing knowledge base articles and systems.
• Create new content to address common contact issues, new products, procedures and policies.
• Help develop and maintain a style guide for knowledge content.
• Provide performance metrics to relevant teams on the effectiveness and usage of knowledge base articles.
• Consult with critical partners and leadership to prioritize knowledge-sharing needs.
• Serve as the primary escalation point for project team members.

Skills on Resume:

• Knowledge Strategy (Hard Skills)
• Content Management (Hard Skills)
• Information Architecture (Hard Skills)
• Search Optimization (Hard Skills)
• Technical Writing (Hard Skills)
• Performance Reporting (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Issue Escalation (Soft Skills)

Job Summary: 

• Manage projects globally and/or regionally.
• Implement knowledge management projects that address critical business problems along the knowledge cycle from creation to implementation, including all its relevant technology.
• Develop a strong strategic relationship with critical cross-functional stakeholders that play a critical role in the knowledge management cycle and training technology ecosystem.
• Implement training localization strategy and plan as it pertains to both knowledge management and training technology capabilities.
• Implement, track, and evolve success metrics that enable improvement of time-to-proficiency through scalable knowledge efforts.
• Conduct ongoing analysis of improvements to the knowledge management roadmap, including gathering feedback from key audiences.
• Evangelize the vision for the regional knowledge management roadmap with critical day-to-day stakeholders.
• Partner day-to-day with product and engineering groups in the implementation of the knowledge tools roadmap.
• Implement a measurement plan for the knowledge management roadmap.
• Partner with training centers of excellence to identify opportunities for scaling, automating, and measuring the success of knowledge management in Monetization Integrity.
• Implement a change management strategy and plan for how to move into a scalable learning state where self-serve knowledge tools enable moving faster.

Skills on Resume:

• Project Management (Hard Skills)
• Knowledge Management (Hard Skills)
• Stakeholder Management (Soft Skills)
• Training Localization (Hard Skills)
• Performance Metrics (Hard Skills)
• Roadmap Planning (Hard Skills)
• Cross Functional Work (Soft Skills)
• Change Leadership (Soft Skills)

Job Summary: 

• Employ specialized skill in gathering, curating and synthesizing relevant child welfare research and information from varied primary and secondary sources and translating it into practical, useful knowledge.
• Conduct ongoing research in identified areas, document findings, and keep up to date on changing or emerging practices.
• Develop reports, briefing papers, and other materials to regularly keep the Center and partners informed of current needs, priorities and best practices in given areas.
• Deliver concise and engaging presentations to share information with center staff and partners.
• Utilize the Center's knowledge management platform and other means to ensure consistent and effective communication of information across the Center.
• Manage or participate in research and technical assistance projects that vary in size and scope.
• Serve as a strong team player in close collaboration with project teams.
• Contribute to the development and completion of project milestones to meet expectations for project goals, communications, deliverables, and budgets.
• Deliver high-quality services that are responsive to the needs of internal staff and customers within child welfare agencies, consistent with identified project goals and timelines, as well as standards for accuracy and objectivity.
• Participate in time-limited workgroups and ongoing teams, both internal to the Knowledge Management team and across the Center.
• Strengthen the Center's knowledge management infrastructure and continuously improve its services.
• Complete other duties in accordance with anticipated workload and priorities.

Skills on Resume:

• Research Synthesis (Hard Skills)
• Applied Research (Hard Skills)
• Report Writing (Hard Skills)
• Presentation Delivery (Soft Skills)
• Knowledge Platforms (Hard Skills)
• Project Coordination (Hard Skills)
• Team Collaboration (Soft Skills)
• Service Quality (Soft Skills)

Job Summary: 

• Manage written and online communications to apply internal process improvement initiatives to process documentation.
• Maintain contact with and manage communications appropriately with all stakeholders in the agreed process.
• Identify opportunities to enhance process documentation and communicated resolution, which will improve the process and provide a better agent and user experience.
• Constant communication between the internal teams and the client.
• Operate as the liaison between external stakeholders and internal leadership to support knowledge base content creation and maintenance.
• Identify opportunities to ensure compliance with operational documentation, reduce knowledge gaps due to a lack of documentation, and support ad hoc documentation escalations.
• Create, audit, and maintain process documentation in the client's central repository (knowledge base).
• Create consumable materials with high accuracy to be utilized by internal programs and external stakeholders.
• Maintain the highest level of expertise in the area of specialty and interact with subject matter experts in QTP (quality, training, and process) development.
• Monitor the quality and effectiveness of documentation in the learning environment and outcomes, including classroom, course curriculum and instructor readiness, and support internal training resources to conduct sessions.
• Support the operation needs as instructed in reporting to the Operations Manager to ensure high-quality execution, timely updates to documentation, and the creation of new content arise.
• Work a recurring 5-day/40-hour work week at the designated onsite location and will include scheduled days Monday-Sunday.
• Work scheduled shifts, including schedule rotation for some holidays.
• Work scheduled shift during contracted regionally-aligned (NA, EMEA, or APAC) standard operating hours.

Skills on Resume:

• Process Documentation (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Knowledge Management (Hard Skills)
• Documentation Compliance (Hard Skills)
• Content Auditing (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Training Support (Hard Skills)
• Operational Support (Soft Skills)

Job Summary: 

• Report to the Head of Product Marketing and will work closely with Global Health Partnerships, Go-To-Market, Communications, Regulatory, Product, and Client Success teams.
• Represent Zipline's story, impact, and mission in a compelling and accurate way to global health stakeholders, including the donor and NGO communities domestically and abroad, and government contractors operating in development.
• Responsible for understanding the international donor, NGO, and USAID contracting landscape, articulating Zipline's value proposition for each of these audiences, and executing on a strategy.
• Reach and influence buyers and partners in those segments.
• Leverage deep expertise in Zipline's product, buyers, and roadmap to differentiate Zipline from other companies in the global health marketplace, particularly with donor organizations and public health government sponsors and prime contractors.
• Research and develop internal materials to further Zipline's understanding of the Global Health Partnerships team's target market, target audience, buyers and competitors.
• Drive the strategy and execution of go-to-market positioning and content in collaboration with Global Health Partnerships and Marketing teams to engage Zipline prospects, build brand and further business development efforts.
• Develop and draft documentation (i.e., info sheets and other print and digital collateral) and other communications that increase Zipline's visibility and thought leadership across the global health community.
• Collaborate with Global Health Partnership leadership in the development and delivery of sales enablement tools and materials.
• Improve the effectiveness of Zipline's global sales force, deal support, including slide decks, proposal material, and ad-hoc marketing assets, thought leadership and long-form content, including case studies, two-pagers, white papers and website content.
• Support the Marketing function with the development of messaging and materials as inputs to marketing campaigns, including account-based marketing.

Skills on Resume:

• Product Marketing (Hard Skills)
• Global Health Expertise (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Go To Market Strategy (Hard Skills)
• Market Research (Hard Skills)
• Content Development (Hard Skills)
• Sales Enablement (Hard Skills)
• Strategic Communication (Soft Skills)

Job Summary: 

• Lead the implementation of IFDC's global KM strategy.
• Lead the organization-wide KM awareness program.
• Build the capacity of the project staff to enhance knowledge sharing within the project and prompt for, and facilitate the capture of learnings (good practices and lessons learned) after all significant projects.
• Lead the development and customization of a range of KM processes, tools, and platforms with user-focused approaches to capture, store, and retrieve knowledge within IFDC.
• Collaborate with Global IT and system stakeholders to ensure the new KM platform fully integrates with existing tools and systems, and monitor the effectiveness for continuous improvement.
• Initiate strategic partnerships with projects and business units.
• Support the implementation of KM initiatives with clear linkages to improving performance, promoting innovations, scaling up success, and influencing policy for projects and business units.
• Initiate the subject matter expert knowledge retention and transfer process by identifying individuals in the organization with knowledge in specific areas critical to the organization's performance and enrolling them in the process of managing that knowledge.
• Develop sustainable approaches to content generation, capture, and information to promote a culture of continuous knowledge sharing.
• Develop the annual KM work plan and budget, outlining KM activities, budget, and timeline.
• Coordinate quality control and timely validation of knowledge assets.
• Identify indicators and monitoring methods to track results and the impact of KM activities.
• Coordinate knowledge sharing-related monitoring and evaluations and reporting efforts of projects and business processes.

Skills on Resume:

• Knowledge Strategy (Hard Skills)
• KM Implementation (Hard Skills)
• Knowledge Sharing (Soft Skills)
• KM Platforms (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Knowledge Retention (Hard Skills)
• Monitoring Evaluation (Hard Skills)
• Program Planning (Hard Skills)

Job Summary: 

• Improve the Sales and Business Development knowledge management system as a Knowledge Manager with technical writing and SEO experience.
• Demonstrate prior experience in identifying and closing content gaps for an internal user group, along with an understanding of SEO as it applies to internal knowledge management systems.
• Take ownership of the creation of SOPs, quick answer documents, troubleshooting, and other internal resource content with consistent, professional, polished output and a critical eye for results will be a critical component to success.
• Review common search terms and work with stakeholders/subject matter experts to continuously identify gaps in the knowledge system.
• Create and update SOPs, quick answer documents, troubleshooting, and other internal resource content.
• Standardize and reduce variance in team content creation efforts.
• Search engine optimization and continuous improvement of time to find measures.
• Continuously improving the performance of the internal knowledge system and engagement of the user group with the system.
• Collaborate in developing and improving the Sales and Business Development KMS Style Guide.
• Provide coaching and feedback to Content Writers that may emerge with adherence to the style guide, templates and writing standards.

Skills on Resume:

• Knowledge Management (Hard Skills)
• Technical Writing (Hard Skills)
• SEO Optimization (Hard Skills)
• SOP Development (Hard Skills)
• Content Gap Analysis (Hard Skills)
• Content Standardization (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Writer Coaching (Soft Skills)

Job Summary: 

• Oversee and administer various training programs, including recurrent and new hire training.
• Schedule training classes, organize course materials and present courses, ensuring all training programs run smoothly and effectively.
• Perform ongoing training for new software, processes, and systems for all agents.
• Work with the Management team and clients to identify training needs, review training material and processes.
• Schedule and coordinate training for multiple, often simultaneous, training sessions.
• Track and evaluate all training as measured by the trainee's success in meeting KPI's and communicate to leadership by summarizing training feedback and the outcome of training success.
• Develop supplemental training materials for remote agent support.
• Work together with the Manager and Content Developer to create new and update/edit existing training material as an ongoing practice.
• Suggest, create, and implement refresher training modules to be used during refresher training sessions.
• Partner with department manager to evaluate trainee ability, ensuring all agents support the company's mission of "high-quality, customized and cost-effective solutions to clients".

Skills on Resume:

• Training Management (Hard Skills)
• Training Coordination (Hard Skills)
• Instructional Delivery (Soft Skills)
• Training Analysis (Hard Skills)
• KPI Tracking (Hard Skills)
• Content Development (Hard Skills)
• Team Collaboration (Soft Skills)
• Performance Coaching (Soft Skills)

Job Summary: 

• Manage Knowledge Management projects/initiatives of varying complexity and scope.
• Responsible for driving project governance.
• Create and carry out project plans, including dependencies and assumptions, and revise to meet changing needs and requirements to ensure deliverables are met effectively and efficiently.
• Lead project teams, communicating roles and responsibilities whilst encouraging teamwork and collaboration amongst the team and business stakeholders.
• Manage relationships with key business stakeholders.
• Ensure alignment on the project status and ensure that business requirements are effectively captured, and the impact of projects is understood by the business.
• Ensure sign-off is given for each agreed deliverable or milestone.
• Lead conversations and create stakeholder engagement with colleagues across the organizational hierarchy, articulating complex issues simply.
• Support collaboration and knowledge sharing amongst project teams.
• Identify and drive resolution of risks and issues, escalating.
• Undertake engagement reviews and lessons learned initiatives.
• Develop project planning and action logs, risks, and issues reports.
• Develop transition plans into business areas and ensure controlled handovers to users and business as usual.

Skills on Resume:

• Project Management (Hard Skills)
• Project Governance (Hard Skills)
• Stakeholder Management (Soft Skills)
• Project Planning (Hard Skills)
• Team Leadership (Soft Skills)
• Risk Management (Hard Skills)
• Knowledge Sharing (Soft Skills)
• Change Handover (Hard Skills)

Job Summary: 

• Manage the removal of client-identifiable material provided by field associates by removing client names and references (implicit and explicit) so that it can be shared across Gartner Consulting without risk.
• Ensure all content is consistent with overall business objectives.
• Maintain a high degree of quality control through self-proofing, formatting and adhering to the Gartner style and voice.
• Collaborate with key internal stakeholders for content management and publishing.
• Track, assess and report the effectiveness of sanitized content for ranking, reach, engagement and database or location.
• Produce monthly traffic and usage reports, and other reports.
• Provide support for ongoing proposal initiatives such as content libraries, graphics libraries, and templates by ensuring regular updates, high quality, updated statistics, etc.
• Contribute to the development of policies, standards and procedures to encourage global best practices.

Skills on Resume:

• Content Sanitization (Hard Skills)
• Quality Control (Hard Skills)
• Editorial Standards (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Content Publishing (Hard Skills)
• Performance Reporting (Hard Skills)
• Proposal Support (Hard Skills)
• Policy Development (Hard Skills)

Job Summary: 

• Responsible for driving Gartner Consulting's Knowledge Management process, capturing engagement-generated content, transforming content into risk-free (sanitized) versions, and providing access to all Consulting associates.
• Lead and actively participate in the knowledge sharing process and positively support others in sharing knowledge.
• Develop and establish knowledge sharing and organisational learning strategies.
• Collaborate with key internal stakeholders (Regional Leaders, Industry Leaders and Practice Leaders) to ensure content management and (internal) publication.
• Ensure that captured knowledge is managed in line with organisational Information Management standards, including lifecycle management.
• Develop and champion best practices in sourcing, sharing and leveraging institutional knowledge.
• Use and promote collaborative working principles and techniques, e.g., set up and contribute to communities of practice.
• Support the change management activities for knowledge management and knowledge sharing activities.

Skills on Resume:

• Knowledge Management (Hard Skills)
• Content Sanitization (Hard Skills)
• Knowledge Sharing (Soft Skills)
• Learning Strategy (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Information Governance (Hard Skills)
• Best Practices (Hard Skills)
• Change Management (Soft Skills)

Job Summary: 

• Help establish an organisational culture that promotes and supports knowledge sharing.
• Develop the right networks and relationships to ensure Knowledge Management is integral to strategic decision-making across the business.
• Work with stakeholders to identify Knowledge Management skill gaps and proactively develop relevant services, training, and guidance to enable the organization to meet its business needs.
• Report on the impact knowledge management has on the organisation.
• Identify programme metrics to track, assess and report on the progress and effectiveness of knowledge management efforts in terms of.
• Involve and engage Practices, Industries, Regions/Geos, and individuals.
• Monthly traffic and other activity reports.
• Analyze content usage rankings (e.g., most downloaded), reach, and audience engagement.

Skills on Resume:

• Knowledge Culture (Soft Skills)
• Stakeholder Networking (Soft Skills)
• KM Strategy (Hard Skills)
• Training Development (Hard Skills)
• Impact Reporting (Hard Skills)
• Metrics Analysis (Hard Skills)
• Community Engagement (Soft Skills)
• Usage Analytics (Hard Skills)

Job Summary: 

• Guide and coach students, articling students, associates and junior paraprofessionals on legal issues and review their work product.
• Mentor junior paraprofessionals, students, articling students and junior lawyers as to the legal landscape related to the practice group.
• Keep the practice group up to date on recent developments through training, memos, or articles drafted with other members of the practice group.
• Develop and provide training sessions on business law and corporate practice to students, articling students, associates and junior paraprofessionals.
• Organize meetings and agendas for the practice group.
• Work with the LPL to develop, draft and update model corporate documents and templates for the Corporate Services and the Business Law.
• Work with the LPL in respect of changes to legislation or regulations requiring the development of regional educational resources and knowledge sharing.
• Liaise on a regular basis with paraprofessionals and lawyers within the practice group to identify current needs and plan for upcoming developments.
• Support the paraprofessional team during periods of high demand or during the vacations of other team members.

Skills on Resume:

• Legal Mentoring (Soft Skills)
• Work Review (Hard Skills)
• Legal Training (Hard Skills)
• Practice Updates (Hard Skills)
• Meeting Coordination (Soft Skills)
• Document Development (Hard Skills)
• Regulatory Knowledge (Hard Skills)
• Team Support (Soft Skills)

Job Summary: 

• Work across the organization to identify tools, reports, dashboards, and databases that contain knowledge elements.
• Identify improvement opportunity areas around Knowledge Management across all areas and propose ways to solve such issues.
• Execute knowledge management strategies built together with the KM Director.
• Identify best KM practices and leverage existing technology and skill set.
• Create new systems and business intelligence forums.
• Maintain a central repository for technical, operational and programmatic tools, systems, policies, and other relevant documents.
• Promote use of knowledge management tooling and processes to facilitate the sharing of knowledge.
• Build and drive the culture of knowledge sharing within Operations and serve as the advocate for KM initiatives.

Skills on Resume:

• Knowledge Strategy (Hard Skills)
• Process Improvement (Hard Skills)
• KM Best Practices (Hard Skills)
• System Design (Hard Skills)
• Repository Management (Hard Skills)
• Knowledge Promotion (Soft Skills)
• Stakeholder Collaboration (Soft Skills)
• Culture Building (Soft Skills)

Job Summary: 

• Maintain and promote the firm’s model document and precedent collections.
• Work with attorneys from the firm's various practice groups.
• Create and capture practice-related knowledge content and encourage the sharing of information and knowledge generally.
• Coordinate with attorneys to ensure that KM materials are maintained and updated to reflect changes in applicable laws, regulations, and best practices.
• Ensure that KM content is organized and presented on the firm's intranet and other platforms in a consistent editorial and design style that is engaging and user-friendly.
• Work with attorneys, KM leadership and other stakeholders.
• Establish efficient processes to capture matter information at all stages of an engagement.
• Seek out ways to drive practice efficiencies by optimizing existing workflows and tools.
• Use of applications and technologies that automate or otherwise increase productivity and quality.

Skills on Resume:

• Document Management (Hard Skills)
• Legal Knowledge Capture (Hard Skills)
• Attorney Collaboration (Soft Skills)
• Content Updating (Hard Skills)
• Editorial Consistency (Hard Skills)
• Process Optimization (Hard Skills)
• Workflow Automation (Hard Skills)
• Knowledge Sharing (Soft Skills)

Job Summary: 

• Support the deployment and implementation of FSI's KM strategy and associated change management initiatives.
• Support the design, implementation, and enhancement of core KM approaches, resources, and products used to support.
• Manage critical knowledge flow within and across the business and knowledge domains.
• Promote KM approaches and practices (e.g., communities of practice, lessons learned, capture, collaborative platforms) to capture, retain, store and share critical knowledge.
• Manage the KM program's website to ensure accurate content curation and digital engagement with the wider FSI community.
• Monitor the effectiveness, maintenance, and use of IT tools and systems as they apply to KM processes and practices.
• Disseminate information about the FSI's KM initiatives, progress updates, best practices and lessons learned to internal audiences.
• Design and implement KM training and awareness events and resources to build organizational capacity and strengthen implementation of FSI's knowledge strategy.
• Facilitate and monitor the use and improvement of common KM processes and approaches across FSI in accordance with the goals of FSI's KM strategy.
• Monitor and report progress of KM initiatives to the knowledge management coordinator.
• Work with FSI components to identify areas of opportunity and gaps in knowledge flow.

Skills on Resume:

• KM Strategy Support (Hard Skills)
• Change Management (Soft Skills)
• Knowledge Flow (Hard Skills)
• KM Tools (Hard Skills)
• Content Curation (Hard Skills)
• KM Training (Hard Skills)
• Process Facilitation (Soft Skills)
• Progress Reporting (Hard Skills)

Job Summary: 

• Implement Knowledge Centred Service (KCS) across VMware Tanzu support.
• Develop and evolve KM infrastructure and reporting platforms.
• Provide end-user support through the Knowledgebase, Support Community, and other related platforms.
• Manage content health across the Knowledgebase, articles, Community, and Education platforms.
• Perform content gap analysis and search relevancy tuning using tools such as Coveo.
• Design and evolve knowledge-related education curriculum.
• Collaborate with various stakeholders to guide the KM roadmap, platform design and usability for customers and support professionals.
• Gather and share insights from knowledge captured in reactive events to drive proactive support interventions.
• Host ongoing meetings with stakeholders to communicate program status and outcomes.
• Work with VMware Tanzu’s Product Readiness team to maintain product taxonomy, search indexing and enhance search relevancy.

Skills on Resume:

• KCS Implementation (Hard Skills)
• KM Infrastructure (Hard Skills)
• Knowledge Support (Hard Skills)
• Content Health (Hard Skills)
• Gap Analysis (Hard Skills)
• Curriculum Design (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Search Optimization (Hard Skills)

Job Summary: 

• Own internal knowledge base.
• Collate processes from various sources and ensure they are up to date and upload them into the knowledge base in a consistent and engaging format.
• Ensure all processes are accessible to support self-help and first contact resolution.
• Communicate effectively and efficiently with relevant internal parties to obtain the knowledge base.
• Provide reporting, analysis, and recommendations on knowledge usage, creation, and helpfulness.
• Document the development or results of experiments, academic works, teaching methods, and learning materials.
• Design and maintain a knowledge system and library accessible to all teachers and other stakeholders within the company.
• Provide teachers and instructional designers with the knowledge, tools, and skills that they need to optimize their performance inside or outside class.
• Build a Community of Practice within the live class team.

Skills on Resume:

• Knowledge Base Ownership (Hard Skills)
• Process Documentation (Hard Skills)
• Content Standardization (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Usage Analytics (Hard Skills)
• Knowledge System Design (Hard Skills)
• Instructional Support (Soft Skills)
• Community Building (Soft Skills)

Job Summary: 

• Create and structure data into the software in an efficient manner.
• Check to ensure the accuracy and quality of the data that has been input.
• Structure and format data in a manner consistent with Engageware's Best Practices and customer requirements.
• Research and obtain further information on discrepancies in information.
• Comply with data integrity and security policies.
• Maintain data within collaboration tools, ensuring legacy data is updated, new information is properly input, data is organized, and data is accurate by reviewing with identified subject matter experts.
• Work with Configuration Management specialists and visualization engineers to create dashboards and easy-to-use tools to make data available to customers.
• Plan, test, install, and integrate new and upgraded versions of the relevant IT components, systems, applications, and tools.
• Author, edit and review technical documents including cyber security assessment, manuals, training materials, installation guides, and reports.

Skills on Resume:

• Data Structuring (Hard Skills)
• Data Quality Control (Hard Skills)
• Data Governance (Hard Skills)
• Information Research (Hard Skills)
• Security Compliance (Hard Skills)
• Dashboard Collaboration (Soft Skills)
• System Integration (Hard Skills)
• Technical Documentation (Hard Skills)