• Responsible for stakeholder engagement (training and communications).
• Communicate key messages and process changes using appropriate channels, including internal social media (Yammer), direct email, live training, newsletters, and video.
• Help triage issues reported by users and take prompt, appropriate action toward resolution.
• Work with the Global KM team to maintain process support collateral and documentation, identify training needs, develop, and deliver training.
• Understand Global KM content style guides, processes, and procedures.
• Drive adoption of governance processes, proactive article management and adherence to standards and guidelines among knowledge contributors.
• Respond accurately and promptly to inquiries, offer constructive feedback and course corrections to support article creation and maintenance.
• Deliver continuous service improvement (CSI) to maintain a healthy and efficient KM program.

Skills: Stakeholder Engagement, KM Communications, Issue Triage, Training Delivery, Content Standards, Governance Adoption, Contributor Support, Continuous Improvement

• Support the overall knowledge management framework/strategy (roles, processes, technology and governance).
• Design and maintain knowledge repositories, knowledge owners and subject matter experts, while governing knowledge according to its lifecycle.
• Design and support the knowledge article feedback management process both internally and externally.
• Collaborate with HR Comms/Portal Strategy to review and gain alignment on external content.
• Coordinate translations of customer-facing knowledge article content across four service center locations (Malaysia, Poland, Peru).
• Monitor, evaluate and report on knowledge content usage and interaction both internally and externally, developing strategies on how to ensure continuous improvement.
• Collaborate with insights, training, and quality to ensure consistent measurement and delivery of knowledge.
• Lead annual audit of knowledge content within the repository.
• Lead answerbot growth with continual updates and assessment of metrics.
• Design and deliver training related to assigned project work.
• Provide recommendations to optimize tools and processes that provide GHRS the resources they need to do their job and elevate customer experience.
• Collaborate with subject matter experts to write and/or revise knowledge articles that are appropriate for internal and/or external use and consistent with the overall knowledge management strategy.

Skills: Knowledge Strategy, Content Governance, Knowledge Lifecycle, SME Collaboration, Localization Management, Usage Analytics, Training Delivery, Tool Optimization

• Devise and drive an organization-wide approach to knowledge management that includes the people, process, programs, and technology needed to achieve near-term improvements in productivity and organizational leverage while advancing the long-term ASML strategy.
• Build the knowledge database and ensure the accessibility, quality, and relevancy of knowledge base assets.
• Develop knowledge, collaboration and learning strategies with executive leadership that actively advance development and accelerate performance for employees.
• Use industry-standard Knowledge Management principles and practices, gather and publish baseline information for Improvement Initiatives.
• Assist in the creation and use of a focus group that will be used in developing a definition of ''critical function'' within ASML.
• Facilitate the development and dissemination of critical new frameworks, tools, and approaches for creating customer value.
• Conduct regular reviews of the knowledge management programs and tools and lead change programs and renewal efforts.
• Interface with the Learning Management System.
• Manage the scope of select courseware to internal audiences to achieve established learning goals.
• Manage all social collaboration environments, including oversight of the design, development, maintenance, management, and sustainability to achieve desired collaboration goals.
• Engage internal customers and serve as an ambassador to promote learning, knowledge and collaboration strategies to accomplish desired goals, while soliciting feedback and collecting future needs.
• Implement and sustain strategies to improve the storage and retrieval of information required on a recurring basis, and enable the reuse of this information, leveraging tools such as SharePoint, network drive, and InfoPath.
• Provide ongoing management of assigned ASML SharePoint sites/sub-sites to promote efficient and effective business processes and communications.

Skills: Knowledge Strategy, Knowledge Databases, Learning Strategy, KM Governance, Framework Development, Change Management, Collaboration Platforms, SharePoint Management

• Work effectively across the organization with stakeholders, change management, service teams, trainers, and subject matter experts to capture and develop digital knowledge.
• Maintain high-quality, up-to-date and searchable content for audiences of varying skill levels.
• Govern existing published content through review, evaluation, and optimization.
• Leverage analytics to evaluate business impact, track the usage and define the efficiency of the knowledge base content.
• Manage and respond to Knowledge Feedback.
• Oversee and manage the integrity of the Knowledge Management Toolset and Application (i.e., users, permissions, etc.)
• Provide ongoing support and training for users (implementations/Q&A/Tier I support).
• Assist the Business Process Analyst in the deployment of business processes/procedures.
• Assist in providing guidance and input into the Knowledge Management strategy, managing and governing the intranet site, developing training materials, templates, and other organizational knowledge assets.
• Serve as a mentor to more junior team members.

Skills: Digital Knowledge Capture, Content Governance, Content Optimization, Knowledge Analytics, Feedback Management, KM Tool Administration, User Training Support, Team Mentorship

• Manage the lifecycle of knowledge and knowledge assets for the organization, including regularly monitoring checkpoints to identify accuracy and relevance.
• Lead Knowledge networks, including application, candidate vetting, meeting coordination, communication, documentation, and outputs.
• Serve as the primary contact for the KI Team and be the subject matter expert (SME) on the relevant applications, including tracking of customer feedback and overall satisfaction.
• Oversee the management of facilitation of external SME knowledge networks (ex, future of PM, Impact of AI).
• Capture key insights that influence PMI content, thought leadership, products, and customer conversations.
• Partner with the KI team and relevant business stakeholders to identify management needs, and develop and implement tools, systems, and practices to meet those needs.
• Partner with internal teams to promote relevant services and products to meet established needs.
• Develop and manage processes and related training to provide stakeholder enablement.
• Promote ''self-service'' for knowledge needs, and assess and optimize processes for continuous program improvement.

Skills: Knowledge Lifecycle, Knowledge Networks, SME Leadership, Customer Insights, Stakeholder Partnership, Process Development, Enablement Training, Continuous Improvement

• Research, develop, implement, and socialize relevant knowledge management best practices for PMI.
• Serve as a KI ambassador for the KI Team global program, ensuring that local stakeholders are updated throughout deliverables/progress.
• Represent the organization at external events to raise the profile of the KI team, promote its services, and ensure ongoing contribution from fee earners.
• Write, edit, and prepare internal and external training materials, as well as knowledge-based articles for the organization.
• Support creation and implementation of tailored processes for client service, including needs assessment, proposals, onboarding, and service provision.
• Manage all aspects of the planning and execution of the KI Center Stage podcast, including scheduling, sourcing guests, drafting scripts, supporting production, and administering the release process.
• Lead all aspects of KI communications on knowledge management capabilities, client services, knowledge sharing activities, and content.
• Partner with internal resources and teams to assure effective operations for the KI initiative, including support for budgeting and financial management, ongoing progress reporting, process development and documentation, and oversight for related internal resources supporting KI activities.

Skills: Knowledge Best Practices, Program Ambassadorship, External Representation, Content Development, Client Service Design, Podcast Management, Knowledge Communications, Operational Coordination

• Work with stakeholders across the company to understand their requirements for content management guidelines, processes, roles, responsibilities, and systems.
• Develop and propose solutions to requirements for content management across the company.
• Identify and educate key authors across the company.
• Build work routines and processes to ensure they actively promote best content management practices in their teams.
• Develop guidelines for the creation, management, and retirement of content developed internally across the company.
• Support the requirements definition and teams working on the implementation of content management systems and system components, and integrations with other systems in the company.
• Support the enrichment and migration of existing content into the company-wide content management system.
• Support the transition to a searchable knowledge base, with an integrated terminology, coherent metadata, and explore opportunities for more complex structuring of mature content (e.g., business rules reflecting stable business processes).
• Communicate changes in content management guidelines, processes, and content structure (terminology, metadata), as well as the long and short-term plans for these changes.

Skills: Content Management Strategy, Requirements Analysis, Author Enablement, Process Development, Content Governance, System Implementation, Content Migration, Knowledge Structuring

• Develop and maintain process guides and other knowledge resources in the relevant centralised knowledge platform.
• Ensure governance over knowledge resources, including but not limited to regular reviews, is established and embedded.
• Maintain a centralised catalogue of knowledge materials, with consideration for the audience, reviewers and owners.
• Lead initiatives which identify, encourage, and apply improvements to knowledge resource content and platforming, which result in a reduction of queries and reliance on subject matter experts (SME).
• Maintain the relevant knowledge platforms and apply best practices through industry knowledge and engagement with the Intranet and Collaboration team.
• Establish a best practice communication approach for operational updates and changes, and provide quality assurance for all operational communications.
• Own and maintain a simple, clear and consistent document control standard for all knowledge resources in alignment with Allianz corporate standards.
• Engage with the Learning and Development teams to ensure all training is consistent with documented knowledge resources.

Skills: Knowledge Resources, Content Governance, Knowledge Cataloguing, Continuous Improvement, Platform Management, Operational Communications, Document Control, Training Alignment

• Support the organization's mission, stakeholder communications, and address tactical and strategic initiatives, enabling decision-making.
• Help the organization operate more efficiently and standardize processes.
• Work with the team to develop and maintain standard operating procedures.
• Improve staffing functions to include routing and version control of documentation.
• Maintain and improve PMW 770’s SharePoint/NSERC site as the administrator.
• Review NSERC site content and assist the team with new content and configuration.
• Archive old NSERC account requests and assist with new NSERC requests.
• Support tasks involving NIPR and SIPR SharePoint.
• Manage the employee check-in/check-out process.

Skills: Strategic Support, Process Standardization, SOP Development, Document Control, SharePoint Administration, Content Management, Access Management, Operations Coordination

• Provide check-in/out forms and assist new and departing employees.
• Support JIRA tickets for check-in/out employees and track to closure.
• Ensure process stays current.
• Provide MS TEAMS support by assisting the team with access and troubleshooting.
• Exploit existing knowledge assets by re-deploying them in areas where the organization stands to gain something.
• Create deliverables which shall address organizational knowledge, learning, culture and leadership.
• Help the organization learn from past mistakes and successes by documenting lessons learned.
• Prepare and present status reports on Knowledge Management objectives to leadership.
• Promote a long-term focus on developing the right competencies and skills and removing obsolete knowledge.

Skills: Employee Onboarding, Ticket Management, Process Maintenance, Teams Support, Knowledge Reuse, Learning Deliverables, Lessons Learned, KM Reporting

• Support and drive KM service expansion and innovations (including vendor selection to strengthen KM offering), while further developing the KM framework to meet a wider range of business demands.
• Own and drive the evolution of assigned products/solutions once established.
• Understand the current business needs and come up with innovative solutions to drive value, minimizing cost/effort.
• Collaborate with IT on data management, reporting needs and system improvements/integration, including building taxonomy and content categorization approaches.
• Support and drive initiatives for the improvement of the internal search capability and knowledge findability in general.
• Develop an in-depth understanding of documentation needs, analyzing existing content and focusing on high-quality work products that meet business standards and are appropriate intended audiences.
• Analyze business requirements and develop value propositions using existing methodologies, tools and technology platforms, or propose innovative solutions to build value while minimizing costs/efforts.
• Initiate and lead strategic knowledge management initiatives, which might include supporting NBS entities in defining a KM strategy, with clear priorities and business goals aligned with key partners.
• Prepare and lead a KM workshop with internal customers.

Skills: KM Innovation, Product Ownership, Business Analysis, Taxonomy Design, Search Optimization, Content Strategy, KM Leadership, Workshop Facilitation

• Develop innovative knowledge management processes and organizational systems.
• Facilitate information sharing between USAID development objective teams, ICME staff, and USAID implementing partners.
• Accountable for day-to-day development of the activities, content and deliverables of designated projects.
• Responsible for literature and international best practices research.
• Initiate basic quantitative analysis for designated projects.
• Propose and review evaluation methodologies for ICME evaluations, including data collection mechanisms, evaluation report outlines, etc.
• Prepare, review and approve technical briefs, highlights and reports submitted to USAID.
• Develop and participate in capacity-building events.
• Establish contact and liaise with high-level government officials.

Skills: Knowledge Process Design, Information Sharing, Project Delivery, Best Practice Research, Quantitative Analysis, Evaluation Methods, Technical Reporting, Stakeholder Liaison

• Develop and deliver technical presentations to USAID staff.
• Provide quality assurance for evaluations, analyses, or any related technical work carried out by the ICME team.
• Lead the development of data collection and monitoring processes.
• Analyze precise data of progress indicators needed with the appropriate disaggregation by gender, state, institution, periodicity and other criteria.
• Gather and present outcome indicators, progress information to USAID Mexico on periodic reports.
• Lead the development of monitoring sessions, provide feedback and advisory support to the rule of law team, including reviewing monitoring data received from rule of law implementers.
• Oversee desk review on the status of implementation activities.
• Participate in discussions and interviews with the Government of Mexico and stakeholders.

Skills: Technical Presentations, Quality Assurance, Data Collection, Indicator Analysis, Performance Reporting, Monitoring Leadership, Advisory Support, Stakeholder Engagement

• Design multi-media knowledge solutions for internal and external customers.
• Structure knowledge solutions in the knowledge base and keep knowledge up-to-date by delivering value to users.
• Design effective job aids and knowledge articles for functional, soft skills and developmental trainings.
• Contribute to the refinement of knowledge writing styles and standards and support styles and standards compliance of peers and RBT members.
• Encourage knowledge usage and feedback sharing to address knowledge gaps, identify process and tool enhancements.
• Act as a POC for lines of business supported by the MNL office to drive and improve performance.
• Drive the success of learning work teams.
• Lead role-based teams, with responsibilities to create and (in partnership with others) execute strategy.
• Design engaging learning solutions and supporting material and media, including instructor-led trainings, facilitator's and reference guides.
• Work with stakeholders to identify training needs, set instructional end goals, and create content that aligns with needs.
• Analyze and apply trends and good practices in learning technologies and instructional design.

Skills: Knowledge Solution Design, Content Structuring, Job Aid Creation, Writing Standards, Knowledge Engagement, Stakeholder Partnership, Learning Leadership, Instructional Design

• Devise a mode of assessment to measure the effectiveness of learning solutions.
• Maintain the learning solution created for the MNL office.
• Manage the learning sprint planning process, which includes the facilitation of sprint planning meetings, management and documentation of requests work management tools.
• Coordinate and manage the feedback loop interactions with Recruiting, Employee Relations and Operations.
• Responsible for user management, course and site administration and report generation and communication of the LMS.
• Interact with internal customers to support them with the functionality of the LMS.
• Collect, analyze, and distribute results of evaluation, skill verification and other training data.
• Maintain training database, prepare, and distribute all team reports.
• Manage training resources and equipment.
• Conduct a training needs assessment by connecting with various stakeholders.

Skills: Learning Assessment, Solution Maintenance, Sprint Planning, Feedback Coordination, LMS Administration, Training Analytics, Training Reporting, Needs Assessment

• Facilitate professional routine training, remediation and upskilling with a focus on Vistaprint products, channels, tools, and processes.
• Evaluate and report on the effectiveness of trainings, workshops, and other learning solutions by completing training evaluations and end-of-training reports.
• Provide feedback that leads to process, product and tool enhancements that drive service quality and operational efficiency.
• Facilitate soft skills and developmental training.
• Define project scope and objectives by involving all relevant stakeholders and ensuring technical feasibility.
• Ensure on-time delivery of projects within scope and budget.
• Develop a detailed project plan to monitor and track progress.
• Manage changes to the project scope and project schedule using appropriate techniques.
• Measure project performance using appropriate tools and techniques.
• Partner with the NA Project Management Lead.

Skills: Training Facilitation, Learning Evaluation, Process Improvement, Soft Skills Training, Project Scoping, Project Planning, Scope Management, Project Delivery

• Apply knowledge of systems such as Microsoft Office 365, Microsoft SharePoint, APAN, IntelShare, Cloud One and other developing systems.
• Develop and deliver training modules for the Air Force Forces (AFFOR) Staff in an effort.
• Promote a culture of shared knowledge, data-driven decision-making and organizational awareness across business lines.
• Collect, manage, and analyze data sets from distinct sources, in different formats, and across various classified domains.
• Improve data and information management in support of the command's mission.
• Develop the ability to identify and target diverse issues quickly for timely resolutions across the enterprise.
• Maintain a data and metadata inventory that is accessible to senior leadership.
• Serve as an agency contact for key programmatic decisions in the occupational area related to the component, regional, or headquarters organization.
• Assist with critical analysis of pressing issues and required policy recommendations to management officials in formulating decisions regarding changing responsibilities or business needs, as well as in the design/development and evaluation of the ongoing and/or new program issues.
• Leverage industry tools and best practices such as Agile, SCRUM, Lean/Six Sigma, Continuous Process Improvement, and Lessons Learned Management.
• Identify, analyze, develop and utilize various concepts, solutions, and evaluative techniques in support of sharing data related to workforce management, training and development and other business services provided by the enterprise.
• Participate as a team leader or team member on cross-functional teams designing and/or building solutions.

Skills: Knowledge Systems, Training Development, Knowledge Culture, Data Management, Information Governance, Enterprise Analysis, Metadata Management, Process Improvement

• Responsible for global research initiatives.
• Train researchers across the globe in the VANTAGE methodology and approach, ensuring new team members successfully complete the onboarding process.
• Own the VANTAGE methodology and approach, cascade updates, and provide continual training.
• Monitor the quality of work and give feedback to research teams across the globe.
• Motivate and guide teams to ensure they are focused and directed effectively on procedural aspects of the work.
• Interact regularly with regional managers and research supervisors across the globe to provide support and feedback on VANTAGE work.
• Participate in discussions with other team members to provide insight on potential service/product improvement.
• Accountable for project management of third-party due diligence.
• Review and approve (content and editorial) VANTAGE work, ensuring projects are of high quality and meet the Clients' specifications.
• Liaise with and provide feedback to regional managers and research supervisors, ensuring the quality of work they provide is high and adheres to global delivery standards.
• Assist in creating new training content as well as ensuring the updating of all VANTAGE written knowledge management existing resources.
• Assist in creating new methodologies or stress testing potential new products.

Skills: Global Research, Methodology Ownership, Research Training, Quality Control, Stakeholder Collaboration, Project Management, Knowledge Management, Product Innovation

• Analyze relationships between content, people, topics, and activities.
• Develop tactics, techniques, and procedures (TTP) for organizing, locating, enabling access to relevant data, and the KM framework/strategy.
• Provide recommendations and best practices for the development of Knowledge Management systems and process improvements.
• Leverage experience with requirements gathering and planning based on customer needs/business concepts.
• Implement KM practices by leveraging SharePoint, Confluence, and ServiceNow as the enabling technologies.
• Leverage experience with knowledge management, workflows, and version control tools to include SharePoint 2019, Confluence, ServiceNow, and Office 365 applications.
• Leverage experience with compiling reports on performance, usage metrics, ticket management, and high-level reporting systems dashboards.
• Create and implement user training, documentation, improve employees' collaboration, and KM user support.
• Assist in the development and standardization of the ServiceNow KMS.
• Assist leadership in establishing and reviewing priorities, milestones, and risks for process implementation and improvements.
• Support the development and monitoring of trends in customer satisfaction (scorecards, customer surveys, meetings, etc.)
• Continuously reviews all activities, identifies areas of weakness, instigates resolutions, and recommends proactive improvements.
• Report KM implementation status to key stakeholders.

Skills: Knowledge Management, Process Improvement, Requirements Gathering, KM Tools, Workflow Management, Reporting Analytics, User Training, Stakeholder Reporting

• Experience with MS Office and ability to learn new technologies quickly.
• Excellent knowledge of correct spelling, grammar, and punctuation.
• Able to type at a speed and with accuracy.
• Must have meticulous attention to detail.
• Ability to work to a deadline.
• Must have organisational skills, with an ability to stay focused on assigned tasks.
• Must be able to manage multiple projects.
• Ability to concentrate on a single task for a long period of time.
• Experience with HTML.
• Must be highly personal and inquisitive with a strong desire to help others.
• Must have a strong sense of the right thing to do.

Qualifications: BS in Information Systems with 2 years of Experience

• Legal experience at a large law firm or a relevant in-house legal department.
• Must expect to work with attorneys and gain familiarity with a law firm's major areas of practice, legal support practices, and operations.
• Prior experience in legal content publishing, knowledge management support, training/professional development, or marketing/business development support.
• Knowledge of web design standards and best practices, with hands-on experience developing, publishing and maintaining content-driven web pages.
• Working knowledge of major legal applications, including document management, client/matter systems, conflicts, enterprise search, SharePoint, etc.
• Strong familiarity with third-party legal research and business intelligence platforms.
• Strong communication, persuasion, and interpersonal skills.
• Ability to work effectively with a broad range of legal and administrative teams at all levels.
• Excellent writing, editing, and research skills.
• Ability to write samples.
• Excellent attention to detail.
• Highly self-motivated problem-solver, able to deliver results in a timely and organized manner.

Qualifications: BA in Organizational Leadership with 7 years of Experience

• Experience as a Knowledge Management Specialist.
• Strong attention to detail and organisational skills.
• Excellent communication skills.
• Strong analytical and problem-solving skills.
• Ability to develop technical solutions to complex problems that require the regular use of ingenuity and creativity.
• Ability to enjoy working in a multifunctional technical environment, sharing and collaborating with team members.
• Must be customer and detail-oriented and possess good decision-making ability.
• Must have critical thinking and strong writing skills.
• Experience executing Operational procedures and maintaining documents.

Qualifications: BS in Computer Science with 5 years of Experience

• Strong knowledge management background and experience.
• Strong copywriting, content formatting and content management skills.
• Strong familiarity with Agile project management methodology.
• HTML/CSS/multimedia experience.
• Solid understanding of knowledge base technologies and capabilities.
• Excellent communicator with the ability to effectively facilitate, influence and align multiple stakeholders.
• Able to be a self-starter with the ability to drive and deliver projects independently.
• Understanding of a global, customer-focused organisation, ideally with a customer service or support services background.

Qualifications: BA in Knowledge Management with 6 years of Experience

• Strong data-driven decision-making, analytical and storytelling skills.
• Excellent written and verbal English communication skills.
• Strong attention to detail and accuracy.
• Excellent organisational skills and ability to meet tight deadlines.
• Ability to operate in a fast-paced, dynamic environment and work under pressure.
• Excellent interpersonal skills focused on collaboration, building links and networks across diverse teams.
• Strong passion for knowledge and information management and understanding of the value and benefits for operational teams.
• Able to pitch in, roll up sleeves and get things done in a collaborative and positive way.

Qualifications: BS in Information Technology with 4 years of Experience

• Able to lead and deliver complex projects, including establishing a global, virtual team and building relevant networks.
• Industry work experience, including working with knowledge management subject matter.
• Experience with MS Office Suite.
• Strong presentation skills.
• Experience in managing projects or teams involving geographically dispersed professionals.
• Experience in a customer service environment.
• Knowledge of the Lithography industry.
• Experience in an ASML field office.
• Understanding of the use of social tools in an enterprise environment.
• Ability to coordinate the creation of custom databases and systems to manage knowledge.
• Experience leading transformational knowledge management initiatives.
• Understanding of Service Level Agreements.

Qualifications: BA in Human Resource Management with 10 years of Experience

• Experience in project management, with an emphasis on positive results of relationship cultivation, alliances, project and program delivery, and engagement with senior leaders.
• Must have CAPM, CSM, PMP, and/or PGMP certifications.
• Demonstrated success and results in the creation and launch of products and services serving the B2B or B2G market.
• Strong problem-solving ability and comfort managing multiple projects, deadlines, and priorities simultaneously, working cross-functionally.
• Able to build good working relationships and gain alignment.
• Ability to work and communicate with individuals in prominent and influential senior management, executive, or governmental positions across diverse sectors and cultures.
• Experience with network engagement and relationship management principles, practices, concepts, and theories.
• Experience of working and leading in an agile, dynamic, and customer-centric environment.
• Excellent communication, collaboration, presentation, writing, and negotiation skills.

Qualifications: BA in Communication Studies with 8 years of Experience

• Experience in complex project or program management, preferably in a healthcare and IT setting.
• Must have Certified Knowledge Manager, Information Scientist, or Librarian.
• Experience progressive practice in the field.
• Extensive knowledge and/or experience of current knowledge management and taxonomy practices.
• Experience performing the role of a Taxonomist, Knowledge Management Specialist, or Information Science Professional.
• Must have successful leadership abilities with a focus on bringing people together to execute needs, change management skills and experience.
• Proven success in internal and external relationship management with all levels of expertise from administrative to executive.
• Must have technical aptitude to fully understand and obtain the knowledge to effectively collaborate with members.
• Excellent interpersonal, intercultural, and customer service skills.

Qualifications: BA in Library and Information Science with 9 years of Experience

• Experience in developing process and procedure documentation from the ground up, including experience in process review, design and documentation for a general insurance or financial services organisation.
• Ability to work collaboratively in a team environment.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Must have close attention to detail and accuracy and the ability to quickly identify errors or inconsistencies within information.
• Demonstrated ability to partner and collaborate effectively with stakeholders.
• Able to establish strong professional relationships, provide expert advice and guide and develop business-focused solutions.
• Demonstrated evidence of proficiency with knowledge systems and communication tools.
• Excellent verbal and written communication skills.

Qualifications: BS in Information Systems with 7 years of Experience

• Ability to achieve customer satisfaction through a managed service framework.
• Ability to motivate and communicate to achieve excellent business performance, successfully gets people to accept ideas.
• Must have facilitation skills.
• Adaptability to change and flexible hours to accommodate global meeting times.
• Must have effective collaboration skills.
• Able to demonstrate organisational agility.
• Proficient in working across a heavily matrixed organisation.
• Excellent technical writing skills.

Qualifications: BS in Computer Science with 6 years of Experience

• Ability to peer review documents for grammar, content and style of writing.
• Demonstrated ability to document business processes and/or detailed procedures.
• Able to reliably achieve objectives and tackle challenges whilst working on own initiative or as part of a team.
• Able to deal persuasively with staff, peers and higher management with tact and diplomacy.
• Ability to compromise in order to achieve the overall business objective.
• Experience in managing and operating knowledge management tools or systems.
• Fundamental Knowledge of project management.
• Understanding of how to harvest and share knowledge articles to improve shared services operations.

Qualifications: BS in Business Administration with 5 years of Experience

• Work experience in managing content/knowledge and information architecture strategies.
• Experience as a technical writer, editor, or content strategist.
• Excellent writing and verbal communication skills.
• Must have technical aptitude and excitement to quickly learn new technologies.
• Demonstrated experience using multiple documentation tools to develop base templates and standardise output styles.
• Experience building partnerships and engaging others to work together to improve organisational performance using informal influence.
• Experience managing knowledge across a company.
• Proven experience documenting work instructions, preferably processes, procedures and/or other types of written tools such as job aids or training guides.
• Proven experience with file and content management (in SharePoint or similar application) for the purpose of managing a knowledge architecture.
• Ability to thrive in a fast-paced, ever-changing environment.

Qualifications: BA in Knowledge Management with 6 years of Experience

• Must have a proactive attitude and a focus on solving problems and delivering results.
• Able to obsess about the customer experience, never settle for good enough, and continually inspire others to advocate on behalf of the customer.
• Proficient in Microsoft Office.
• Ability to learn and demonstrate that learning on the job.
• Ability to be oriented with strong organisational and time management skills.
• Must maintain a high level of confidentiality.
• Ability to be accountable for the completion of assigned deliverables with little day-to-day management.
• Able to use judgment, but supervision is required for overall tasks.
• Experience and understanding of the business line, and a basic understanding of a specialised discipline.

Qualifications: BS in Data Analytics with 3 years of Experience

• Highly organised with meticulous attention to detail.
• Able to think and communicate (verbally and in writing) in a structured way.
• Able to self-starter who is motivated and has a can-do attitude.
• Comfortable working in a dynamic, people-oriented organisation.
• Must be curious with a desire to learn more about knowledge management and the data industry.
• Able to enjoy working at a fast pace in an ever-growing area of the business.
• Strong ability to present quantitative and qualitative information in a manner that is easy to understand and well structured, typically through the medium of Excel and PowerPoint.
• Able to access regular training, development opportunities, and exposure to best-in-class ways of working.
• Able to work flexible options.

Qualifications: BS in Business Administration with 2 years of Experience

• Understanding of knowledge management principles and procedures.
• Able to plan, organize and management of the work.
• Able to demonstrate precision, reliability, dynamism and flexibility.
• Excellent interpersonal, communication and analytical skills.
• Excellent verbal, interpersonal and written communication skills.
• Team player with the ability to work in a fast-paced environment.
• Ability to multitask in a fast-paced environment.
• Able to adapt to and be flexible in any environment.
• Great Customer Service skills.
• Must have keen listening and learning skills.
• Able to be self-driven and goal-oriented.
• Must have driving and coordination skills.
• Web design and/or Web-based applications experience.
• Must have ITIL Service Delivery qualification.

Qualifications: BA in Human Resource Management with 3 years of Experience

• Experience in Microsoft Office tools (Word, PowerPoint, Excel).
• Experience in defining knowledge content.
• Prepare detailed specifications for knowledge management programs.
• Able to manage the design of knowledge management user interfaces, site animation, and special knowledge management features.
• Experience working with organisation web designers, data managers, and programmers to support and implement a knowledge management program.
• Able to prepare operating models and guidelines for maintaining and ensuring content is current.
• Able to support in designing knowledge workflows and set knowledge priorities.
• Able to store, manage and update SOPs and assist with process improvement initiatives.
• Able to socialise and train various program stakeholders and partners on the knowledge management process.
• Able to assist and the collection of data and preparation of contract CDRLs.
• Government contracting experience.

Qualifications: BS in Information Systems with 6 years of Experience

• Ability to get consensus and collaboration across many business units, and explain complex concepts.
• Ability to generate enthusiasm, ability to communicate with all levels of management and staff.
• Ability to establish straightforward, productive relationships, treating all individuals with fairness and respect, demonstrating sensitivity for cultural and gender differences.
• Ability to show great drive and commitment to the organisation's mission, inspires others, and maintains high standards of personal integrity.
• Able to make things happen, balances "analysis" with "doing", sets high standards for self, commits to organisational goals.
• Able to collaborate with others internally and externally, and acknowledges others' contributions.
• Able to work effectively with individuals of different cultures and genders, willing to seek help.
• Able to influence and resolve differences across organisational boundaries, gaining support and commitment from others even without formal authority.
• Able to resolve differences by determining needs and forging solutions that benefit all parties, promoting collaboration and facilitating teamwork across organisational boundaries.
• Able to open to new ideas, shares own knowledge, applies knowledge in daily work, and builds partnerships for learning and knowledge management.
• Able to analyse issues and problems systematically, gathering broad and balanced input, drawing sound conclusions and translating conclusions into timely decisions and actions.
• Experience with an organisation's operations and business tools.
• Strong familiarity with developing and delivering knowledge-sharing documentation.
• Ability to clearly communicate ideas through writing that are focused, concise and coherent.
• Experience in establishing effective partnerships within and outside the organisation.

Qualifications: BA in Organizational Leadership with 7 years of Experience

• Experience in documentation and writing for a support audience.
• Experience with Jira and Confluence.
• Proficient with technical writing, grammar, spelling, syntax, and style.
• Broad understanding of APIs and front-end web development.
• Understanding of information architecture considers user experience when creating content.
• Excellence at breaking down complex information into easily understood concepts.
• Ability to absorb highly technical information and make it accessible to everyone.
• Must have an instinct for recognising when knowledge is missing and a passion for closing the gaps.

Qualifications: BA in Communication Studies with 4 years of Experience

• Strong understanding of best practices for content management, great written communication skills and a can-do attitude.
• Experience working in an Agile environment to execute improvements.
• Proficient in managing projects and performing data analytics to measure results (in apps such as ServiceNow, Splunk, or Qualtrics).
• Ability to liaise between lines of business and the development team, while working with a wide range of stakeholders and collaborating with the team.
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.
• Experience conducting training and managing projects, especially where the project team is spread across several locations.
• Experience editing and proofreading documents.
• Strong knowledge of research techniques, databases, networks, online registers and archives and other OSINT research tools.
• Experience influencing people across an organisation, especially without direct reporting lines.
• Proven ability to meet project deadlines.

Qualifications: BS in Business Administration with 6 years of Experience

• Experience supporting program and performance management efforts.
• Extensive experience supporting a variety of programs, performance, and administrative functions.
• Superb attention to detail, critical thinking and analysis skills, and excellent oral and written communication.
• Extensive experience in supporting the development of strategic documents, implementation plans and guidelines, memorandums, reports, and other information that may be presented to the most senior leaders of the US Government.
• Expert knowledge of a variety of technologies, including Microsoft Office programs and services.
• Experience in planning, researching, writing, and editing technical documents.
• Ability to handle ambiguity, overcome challenges, and scale effectively across a highly distributed organisation.
• Ability to articulate business needs or opportunities and recognise solutions.
• Must have MCP/MCSE (role-based certification).

Qualifications: BA in Human Resource Management with 9 years of Experience