Job Summary: 

• Design and delivery of the enterprise-wide knowledge management strategy, frameworks, and governance model.
• Collaborate with key stakeholders to help develop a Knowledge Management Framework plan and bring it to life.
• Create, collect, and curate first-class documentation and ensure these are available to relevant stakeholders enterprise-wide.
• Lead and co-ordinate a team of SMEs and contract Technical Writers.
• Work with Agile coaches and appropriate subject-matter expertise to review, draft, standardise and update templates.
• Coach internal SME's and stakeholders on the governance models, structure, and process for long-term sustainability of knowledge artefacts.
• Design frameworks and protocols for the collation and standardisation of sales, product and client documentation.
• Drive the cultural shift towards self-service and automation to mitigate the risk of key person dependencies.
• Design and conduct knowledge management and technical writing training, in collaboration with the Learning and Development team.
• Support teams with raising awareness, to ensure documents are kept up to date, including preparing and delivering updates in a timely manner.
• Support the delivery of thought leadership, in conjunction with key stakeholders and set the agenda for thought leadership activities.

Skills on Resume:

• KM Strategy Design (Hard Skills)
• Knowledge Governance (Hard Skills)
• Content Curation (Hard Skills)
• Technical Writing (Hard Skills)
• Agile Documentation (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• SME Coaching (Soft Skills)
• Change Management (Soft Skills)

Job Summary: 

• Deliver key strategies for Genesys Product Support Knowledge as it pertains to knowledge base articles, technical process documents and video knowledge delivery/consumption.
• Work cross-functionally to answer internal inquiries regarding knowledge content and practices.
• Communicate new or modified processes and content to all teams impacted.
• Understand the customer experience as it pertains to knowledge consumption and use that understanding to develop documentation that accelerates implementation and usage.
• Promote learning and knowledge sharing through the organization's processes and facilitate seamless exchange of information across systems.
• Maintain analytical frameworks and tools to track knowledge generation, access, application, and impact, as well as user feedback.
• Monitor effectiveness, maintain use of tools, and implement improvements.
• Drive SME involvement in updating and maintaining documentation and knowledge base articles.
• Help to identify gaps in knowledge availability, processes, and audit responsibility.
• Understand current practices of Knowledge Management and service delivery methodology in order to deliver a world-class customer experience.
• Manage relationships with multiple internal and external stakeholders to deliver on key deliverable dates and service as it pertains to knowledge.
• Develop and communicate content strategy recommendations to project teams, including audit findings, content types, template requirements, etc.

Skills on Resume:

• Knowledge Strategy (Hard Skills)
• Content Strategy (Hard Skills)
• Knowledge Analytics (Hard Skills)
• Customer Experience (Hard Skills)
• Documentation Design (Hard Skills)
• Cross-Functional Work (Soft Skills)
• Stakeholder Management (Soft Skills)
• SME Collaboration (Soft Skills)

Job Summary: 

• Define, establish and implement Awin's knowledge management vision and strategy, including processes, standards and guidelines.
• Provide a single source of truth for Awin's knowledge with clear ownership and compliance mechanisms.
• Ensure the best technology is used in the most efficient way and in compliance with external standards, including GDPR and ISO 27001.
• Establish KPIs in order to measure the quality of information and to monitor compliance with knowledge processes.
• Streamline and consolidate the existing toolset, and decommission outdated/duplicate information repositories.
• Identify and drive process improvement to achieve company-wide optimisation and standardisation, with as much automation.
• Act as an ambassador for knowledge management at Awin, coaching and upskilling colleagues.
• Build a strong stakeholder network and keep them motivated to help achieve all of the above.

Skills on Resume:

• Knowledge Vision (Hard Skills)
• Knowledge Governance (Hard Skills)
• Compliance Management (Hard Skills)
• Knowledge KPIs (Hard Skills)
• Tool Rationalisation (Hard Skills)
• Process Automation (Hard Skills)
• KM Coaching (Soft Skills)
• Stakeholder Influence (Soft Skills)

Job Summary: 

• Own the Knowledge Management strategy to ensure that documentation is up-to-date and organized in a centralized infrastructure.
• Establish centralized knowledge rights standards and train the organisation on expectations.
• Design and implement the strategy for unstructured information to meet business goals and increase search performance using tools such as templates and tags.
• Collaborate closely with internal teams to develop an understanding of content performance and feedback mechanisms across teams and drive recommendations and actions on what to do as a result.
• Responsible for the planning, development and management of end-to-end knowledge management processes, such as content publication workflows, approaches of identifying and resolving knowledge gaps, etc.
• Responsible for continuing a culture where people engage consistently with knowledge management activity.
• Manage tax function training on knowledge sharing.
• Engage with suppliers and manage the ordering and administration of required texts, periodicals, and online tools for use by the tax function.
• Manage systems changes, including transitions between legacy and new knowledge management systems.

Skills on Resume:

• Knowledge Strategy (Hard Skills)
• Knowledge Governance (Hard Skills)
• Content Structuring (Hard Skills)
• Search Optimization (Hard Skills)
• KM Process Design (Hard Skills)
• Systems Migration (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Knowledge Culture (Soft Skills)

Job Summary: 

• Support the Head of Knowledge Management in the development and implementation of the firm's knowledge management strategy.
• Act as an advocate for knowledge management across the firm.
• Support the personal development of the firm's professional support lawyers in terms of their legal knowledge, confidence and capability.
• Build relationships with external providers of knowledge management resources such as Thomson Reuters and Lexis Nexis.
• Support the knowledge management team in firmwide projects.
• Advocate for appropriate knowledge management resources, such as precedents, drafting notes, practice notes, transaction manuals, negotiation guides, and other materials.
• Assist legal advisers throughout the firm (not merely those teams that have professional support lawyers).
• Coordinate the activities of the firm's professional support lawyers.
• Ensure consistency across the firm's knowledge management resources (this does not include line management of professional support lawyers, which will remain with divisional heads or their nominees).

Skills on Resume:

• Knowledge Strategy (Hard Skills)
• Knowledge Advocacy (Soft Skills)
• Legal Knowledge (Hard Skills)
• Vendor Management (Hard Skills)
• KM Projects (Hard Skills)
• Content Curation (Hard Skills)
• Lawyer Enablement (Soft Skills)
• Team Coordination (Soft Skills)

Job Summary: 

• Encourage collaboration between professional support lawyers to develop resources that can be used in common across different parts of the firm.
• Encourage standardisation of the manner in which know-how resources are described, stored and indexed to enable them to be located and used by legal advisers across the firm, including those outside the team in which those resources have been created.
• Work with those teams in the firm that do not have professional support lawyers.
• Encourage production of knowledge management resources for those teams' legal advisers and find technical experts who can contribute know-how on development programmes.
• Work with the Development team to ensure the training matrix is kept up to date.
• Work with the firm’s professional support lawyers to coordinate the migration of the legal content of Channel 9 to the firm's new intranet to ensure consistency across divisions and teams.
• Analyse the benefit to the firm of the legal resources supplied by external publishers, including Practical Law and Lexis Professional Support Lawyers.
• Ensure that legal advisers across the firm receive updates on new legal developments.

Skills on Resume:

• Knowledge Collaboration (Soft Skills)
• Content Standardisation (Hard Skills)
• Cross-Team Enablement (Soft Skills)
• Knowledge Development (Hard Skills)
• Training Coordination (Hard Skills)
• Content Migration (Hard Skills)
• Vendor Evaluation (Hard Skills)
• Legal Updates (Hard Skills)

Job Summary: 

• Coordinate delivery of consistent technical legal training across all parts of the firm.
• Coordinate adoption across the firm of new ways of training and of recording training.
• Encourage the use of virtual training methods and support agile working.
• Deliver or arrange training for legal advisers across the firm in common areas such as drafting techniques and writing skills.
• Work with the professional support lawyer team on the further development of the firm's technical training, developing and communicating new ways of developing lawyers in line with the changes, such as the SQE.
• Work with the Learning and Development team to develop a mentoring framework for technical skills across the firm.
• Work with the Head of Knowledge Management to embed a learning culture.
• Work with the Head of Knowledge Management to embed a culture of effective supervision.

Skills on Resume:

• Technical Training Delivery (Hard Skills)
• Training Innovation (Hard Skills)
• Virtual Learning (Hard Skills)
• Legal Drafting Training (Hard Skills)
• Lawyer Development (Hard Skills)
• Mentoring Frameworks (Hard Skills)
• Learning Culture (Soft Skills)
• Supervision Culture (Soft Skills)

Job Summary: 

• Partner with numerous stakeholders to build value-added services.
• Work with a multidisciplinary team responsible for the overall vision, product and content strategy, learning and project management systems architecture.
• Develop a set of integrated solutions to implement KM across the organization.
• Lead multiple, simultaneous projects with emphasis on introducing and maintaining operational excellence for the portfolio of tools contributing to all aspects of knowledge capture, organization, dissemination, and application.
• Partner closely with stakeholders across the business to ensure alignment with their objectives.
• Enable continuous improvement initiatives, support the change management process, and provide operational transparency.
• Support KM strategy execution and manage technology and project portfolio in alignment with objectives.
• Define and drive governance and operational mechanisms to ensure delivery and continuous improvement.
• Work with stakeholders and product managers to deliver knowledge and enable process improvements.
• Define analytical approaches to uncover new insights and formulate recommendations.
• Monitor and report on program performance, drive action planning based on insights.
• Facilitate change contributing to the adoption of and engagement in knowledge and enablement solutions.
• Effectively manage project and stakeholder meetings, drive discussions to a conclusion, and keep initiatives on track.
• Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant business impact.

Skills on Resume:

• KM Solutions Design (Hard Skills)
• Program Governance (Hard Skills)
• Portfolio Management (Hard Skills)
• Knowledge Analytics (Hard Skills)
• Operational Excellence (Hard Skills)
• Stakeholder Partnership (Soft Skills)
• Change Enablement (Soft Skills)
• Problem Diagnosis (Soft Skills)

Job Summary: 

• Implement and maintain a Knowledge Management (KM) and Knowledge Centered Support (KCS) infrastructure for HR Help with an employee-centered approach.
• Support developing content models and templates to enable employee self-service needs that ensure content stays organized, interactive, searchable, and relevant.
• Responsible for the language strategy, localization of specific content and ensuring all content is inclusive.
• Lead the creation, review and localization of the self-service content available to employees in the help sections of any HR self-service tool.
• Work closely with global and regional content specialists, and coordinate the roll-out of new content.
• Act as the contact point for all content changes happening at the global and regional levels.
• Run reporting of content performance metrics, identifying action plans on the quality metrics and data to drive improvement and communication initiatives.
• Promote standard methodologies in collaboration with IT within the People team on how to create and maintain relevant and helpful content aligned to both employees and supporting agents.
• Manage a backlog of content priorities (change requests), be proactive in communicating updates and changes.
• Work closely with key partners to keep the content up-to-date.
• Participate in the overall efforts aiming at improving the global content management tools, and be proactive in providing feedback.

Skills on Resume:

• KM Infrastructure (Hard Skills)
• KCS Framework (Hard Skills)
• Content Modeling (Hard Skills)
• Localization Strategy (Hard Skills)
• Self-Service Content (Hard Skills)
• Content Analytics (Hard Skills)
• Stakeholder Coordination (Soft Skills)
• Change Communication (Soft Skills)

Job Summary: 

• Design and propose knowledge initiatives and solutions that are relevant and commercially impactful.
• Coach and mentor less experienced team members, or work with practitioners in the business, appointing ''knowledge champions'' or others, to shape and implement knowledge initiatives.
• Support implementation of a knowledge infrastructure, using relevant architecture and technologies, to collect, catalogue and store and ensure ease of access to technical information.
• Build relationship networks across different functions and growth teams, including Knowledge Champions and key experts.
• Help to facilitate dialogue with specialists to extract relevant knowledge, ensuring that innovative ideas, good practices and lessons learned from pursuits and engagements are shared across the organization or relevant communities.
• Drive knowledge awareness and adoption activities within the community to engage and educate professionals on available knowledge content and resources, and help build a knowledge-sharing culture.
• Drive the execution of the Firm’s internal content strategy to ensure re-usable intel is captured, co-created or curated, surfaced and proactively distributed to professionals.
• Coordinate content and insight collection from engagements and pursuits.
• Provide on-demand support for specific engagements or pursuits.
• Ensure continuous improvement across key knowledge activities, defining KPIs, measures and reporting to leadership on achieving knowledge goals and objectives.

Skills on Resume:

• Knowledge Initiatives (Hard Skills)
• KM Solutions Design (Hard Skills)
• Knowledge Infrastructure (Hard Skills)
• Content Strategy Execution (Hard Skills)
• Knowledge KPIs (Hard Skills)
• Coaching Mentoring (Soft Skills)
• Stakeholder Networking (Soft Skills)
• Knowledge Adoption (Soft Skills)

Job Summary: 

• Manage and lead the ongoing knowledge base and knowledge management processes.
• Design new knowledge creation and distribution policies while overseeing the organisation's adherence to the use of the new practices.
• Analyse the effectiveness of the new knowledge management processes by creating a routine analytical observation of the usage as well as evaluating its impact in terms of the organisational benefits and KPIs.
• Interact with the internal/external interfaces from other departments, clients and partners.
• Act as a mediator to answer the queries of the interfaces about the knowledge management articles, processes and features.
• Review the knowledge base resources and set a framework for a continuous assessment and improvement of content and how it is being presented and delivered to both customers and employees.
• Encourage and engage the staff and workers.
• Share knowledge effectively and efficiently, supervise and oversee the workflow or knowledge generation.

Skills on Resume:

• Knowledge Base (Hard Skills)
• KM Policies (Hard Skills)
• Knowledge Analytics (Hard Skills)
• Process Compliance (Hard Skills)
• Content Quality (Hard Skills)
• Stakeholder Interaction (Soft Skills)
• Knowledge Mediation (Soft Skills)
• Staff Engagement (Soft Skills)

Job Summary: 

• Design and support the Program-level Knowledge Management transition roadmap.
• Design new knowledge distribution practices and tools and encourage the use of the new practices and tools, thus demonstrating they are embedded in the program.
• Analyse the effectiveness of the new knowledge management practices in terms of the program/organisational level benefit.
• Establish a shared vision/strategy for a Portal/repository with leadership feedback and deploy plans for the adoption rate of portal workspace usage.
• Enable and facilitate access to corporate-wide intellectual and business assets across the global organisation by instituting content management and processes and tools to support operational delivery.
• Collaborate with the Program Training Manager and senior leadership to design knowledge management process and tools training modules for program staff.
• Maintain high standards for clear, concise, and trustworthy Documentation and Training content.
• Promote collaborative tools to facilitate the sharing of ideas and work across the Program, Organisation, Client and Partners.
• Create and monitor KPIs to ensure deliverables meet expectations.
• Provide support to the continuous improvement of the existing organisation-level Communities of Interest.
• Help disseminate information to internal and external stakeholders about the Program and the wider Organisation's knowledge Management practice and processes.
• Continuously Improve Program and Organization Knowledge Management.

Skills on Resume:

• KM Transition Roadmap (Hard Skills)
• Knowledge Distribution (Hard Skills)
• Portal Strategy (Hard Skills)
• Content Management (Hard Skills)
• KM Training Design (Hard Skills)
• Documentation Standards (Hard Skills)
• KM KPIs (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Assist in archiving institutional knowledge and making it readily available to personnel within the S&T Directorate.
• Assist and participate in the development and maintenance of a process and architecture within S&T.
• Coordinate release of federally funded research to wide distribution in accordance with established business practices, agreements and federal policy.
• Assist in the development, implementation, and management of the policy and actions necessary to increase public access to federally funded research within the Department of Homeland Security and within S&T.
• Assist KM in the development, writing, clearance, distribution and maintenance of S&T policies and procedures on behalf of USST and senior leadership.
• Perform technical writing and editing assignments and assist in the maintenance of the DHS S&T Lexicon.
• Perform these duties in support of KM, including assisting in the preparation, proofreading, and editing of documents.
• Assist in the development and distribution of correspondence, briefings, spreadsheets, and schedules using the Microsoft Office suite of programs and tools.
• Assist and participate in the maintenance and improvement of business tools.
• Store, archive, and manage accumulated knowledge relevant to S&T and its associated mission accomplishment (e.g., S&T Project Sites (STPS), S&T Lexicon, etc.)
• Provide expert advice in the development of tools and other means to manage knowledge, track knowledge and change initiatives, their progress and their value to the directorate and its mission.
• Provide assistance in the distribution and communication of results and assist in developing corrective action or continuous improvement plans for ongoing initiatives.

Skills on Resume:

• Knowledge Archiving (Hard Skills)
• KM Architecture (Hard Skills)
• Policy Development (Hard Skills)
• Research Dissemination (Hard Skills)
• Technical Writing (Hard Skills)
• Content Editing (Hard Skills)
• Knowledge Tools (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Understand end-to-end Finance and Enterprise Global Processes, compile and document internal processes' best practices.
• Facilitate the identification and sharing of these internal processes' best practices across the organisation.
• Continuously updating the documentation as process improvements are implemented and communicated to various stakeholders.
• Collaborate with process owners, assist with operationalising process improvements, including recommending improvements, updating documentation, and communicating with impacted stakeholders.
• Assist in creating universal standards, identifying opportunities, and administering process enhancement programs.
• Improve the availability and findability of operational information and resources and evaluate the communication and knowledge of management tools.
• Identify and support training and learning needs for existing and new employees, utilising processes.
• Create a governance structure to preserve the freshness and accuracy of information.

Skills on Resume:

• Process Documentation (Hard Skills)
• Best Practice Capture (Hard Skills)
• Process Improvement (Hard Skills)
• Content Maintenance (Hard Skills)
• Process Governance (Hard Skills)
• Information Findability (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Training Support (Soft Skills)

Job Summary: 

• Animate a platform for knowledge building and sharing around employment by initiating and following research initiatives, analysing data and trends, producing content, sharing learnings, participating in communities of practice and learning at the sector level, organising trainings and participating in the ''non-financial'' support that the Foundation offers to its projects.
• Set up a knowledge management methodology and tools.
• Serve as the internal reference for employment-related expertise.
• Build a strong community around the foundation of partners, philanthropists, projects and networks.
• Animate the community and look for collaborative initiatives.
• Attend to setting up a management strategy and tools.
• Establish sustainable relations with private and public organisations, locally in Belgium, France and Luxembourg and at the EU level.
• Initiate projects by identifying opportunities for developing social solutions around employment, finding partners, helping with funding, introducing to policy makers and public organisations.
• Manage a communication and PR plan together with the Managing Director and team to strengthen and sustain the above-mentioned missions.
• Operate and develop communication tools supporting the collaborative impact mission.

Skills on Resume:

• Knowledge Platform (Hard Skills)
• KM Methodology (Hard Skills)
• Research Analysis (Hard Skills)
• Content Development (Hard Skills)
• Community Building (Soft Skills)
• Partnership Development (Soft Skills)
• Project Initiation (Hard Skills)
• Communication Strategy (Soft Skills)

Job Summary: 

• Perform day-to-day process administration, enforcement and improvements.
• Report overall performance, results of the process adherence.
• Identify and manage critical process success factors.
• Manage approval or rejection of process deviation requests.
• Responsible for facilitation, resolution, or escalation of cross-functional issues.
• Represent the process to all internal or external groups.
• Determine Process policies, Standards, and Conceptual Models.
• Determine Process Data Requirements, Procedures and Relationships to Other Processes.
• Accountable for specifying Process Purpose, Scope, Goals, and Capabilities.
• Responsible for creating, analysing and distributing process reports.

Skills on Resume:

• Process Administration (Hard Skills)
• Process Governance (Hard Skills)
• Performance Reporting (Hard Skills)
• Process Analytics (Hard Skills)
• Policy Definition (Hard Skills)
• Standards Management (Hard Skills)
• Cross-Functional Resolution (Soft Skills)
• Stakeholder Representation (Soft Skills)

Job Summary: 

• Act as a focal point for process, compliance and communications.
• Notify participants when standards and procedures are not being followed.
• Establish measurements and targets to improve process effectiveness and efficiency.
• Promote compliance and respond to specific compliance issues.
• Educate stakeholders about the nature and value of compliance.
• Check the general readiness for a compliance audit.
• Identify Compliance Gaps, Develop conclusions and recommendations.
• Create and maintain a compliance requirements catalogue vs external standards.
• Categorise, quantify, and prioritise compliance items that the IT endeavour must address.
• Responsible for updating the baseline.

Skills on Resume:

• Process Compliance (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Compliance Metrics (Hard Skills)
• Audit Readiness (Hard Skills)
• Gap Analysis (Hard Skills)
• Requirements Cataloguing (Hard Skills)
• Stakeholder Education (Soft Skills)
• Issue Escalation (Soft Skills)

Job Summary: 

• Oversee the development and implementation of Adara's knowledge sharing strategy.
• Work with the Adara teams worldwide.
• Determine what knowledge needs to be shared, identify appropriate audiences and tools and develop different media, including but not limited to documents, videos, podcasts, and articles.
• Continuously review best practices in knowledge sharing, including emerging technologies that could assist Adara’s programme.
• Identify, build and strengthen knowledge and learning partnerships with key stakeholders.
• Work closely with the Monitoring and Evaluation Manager.
• Develop a results framework to measure the effectiveness of knowledge sharing.
• Assist in Adara's internal knowledge sharing work, including conducting training and ensuring content in the internal induction programme remains timely and relevant.

Skills on Resume:

• Knowledge Strategy (Hard Skills)
• Knowledge Sharing (Hard Skills)
• Content Development (Hard Skills)
• Media Production (Hard Skills)
• Results Framework (Hard Skills)
• Training Delivery (Hard Skills)
• Global Collaboration (Soft Skills)
• Partnership Building (Soft Skills)

Job Summary: 

• Work with key stakeholders to understand their departmental strategy, and understand customer contact reasons, intents, and flows.
• Help build, test, and optimise conversational chatbot (and potential IVR design) at both a process and content level.
• Identify opportunities to implement further task/process automation to drive operational efficiencies, cost savings, and an improved customer experience.
• Understand business requirements and work with Operational Systems and Product teams.
• Translate them into service design, intent models and configurable conversational flows to meet customers' needs while following tone of voice guidelines.
• Test, review, and iteratively improve to make sure automations have the highest possible accuracy.
• Report on self-service performance and user intents to identify growth and development opportunities.
• Use of customer analytics to inform improvements and changes to customer service.
• Use knowledge and knowledge management systems to drive digital self-service.
• Define and map processes and customer journeys for the automation of customer service interactions and transactions.

Skills on Resume:

• Conversational Design (Hard Skills)
• Chatbot Optimization (Hard Skills)
• Process Automation (Hard Skills)
• Service Design (Hard Skills)
• Intent Modeling (Hard Skills)
• Customer Analytics (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Journey Mapping (Hard Skills)

Job Summary: 

• Review the tickets that commonly receive and build a Knowledge Database using the internal Knowledge Tool.
• Align and identify integration points for capability, workforce planning, succession planning, and competence within the Knowledge Management framework.
• Implement action plans, incorporating skills and knowledge transfer, measures, and controls, agreed benchmarks/standards, management process and capture of explicit and tacit knowledge and information.
• Measure, track and report impact against defined benchmarks.
• Update and maintain the knowledge bases of the organisation.
• Take part in simulations and as a facilitator in group activities oriented to creativity and innovation, and collaborate closely with People and Organisation Teams.
• Evaluate and prioritise the risks and determine the organisational knowledge requirements and gaps for IT Management.
• Contribute towards building a shared mindset and understanding of knowledge management using the agreed change management approaches.

Skills on Resume:

• Knowledge Database (Hard Skills)
• KM Integration (Hard Skills)
• Knowledge Transfer (Hard Skills)
• Impact Reporting (Hard Skills)
• Knowledge Maintenance (Hard Skills)
• Risk Assessment (Hard Skills)
• Facilitation Skills (Soft Skills)
• Change Management (Soft Skills)

Job Summary: 

• Support the proposal writing and marketing teams with knowledge management expertise to increase the efficiency of leading and winning major business opportunities.
• Support salespeople and proposal writers in the creation and completion of electronic and hardcopy bid proposals.
• Manage central information repositories to ensure knowledge is up-to-date, structured, and indexed for effective reuse.
• Manage processes to plan, coordinate, update, manage, communicate, and control information.
• Support maintenance of a central repository of company, product, and services information accessible to the sales, marketing, and proposal teams.
• Make knowledge requests of experts associated with a particular subject.
• Provide assistance in analysing relationships between content, people, topics and activity.
• Produce knowledge map reports and knowledge management dashboards.
• Apply state-of-the-art methods for information gathering, organisation, refinement, and dissemination.

Skills on Resume:

• Proposal Support (Hard Skills)
• Bid Management (Hard Skills)
• Knowledge Repositories (Hard Skills)
• Information Governance (Hard Skills)
• Content Reuse (Hard Skills)
• Knowledge Mapping (Hard Skills)
• Analytics Reporting (Hard Skills)
• Stakeholder Coordination (Soft Skills)

Job Summary: 

• Assess training needs and certification requirements.
• Manage the training program in accordance with business needs, regulatory requirements, and the Quality Management System.
• Prepare training material (video, PPT, SCORM).
• Observe and evaluate the results of training programs and make improvements.
• Train European and Overseas Service Managers/Service Providers, and conduct on-site training.
• Be in charge of Service for the Company's digital programs (User app assistance, Service app, IOT, etc).
• Manage escalation for Connectivity issues.
• Deliver knowledge management products and services for agreed WAM priorities, with a primary focus on supporting WAM's priority solutions, collecting and co-creating key content assets, managing internal Knowledge repositories and portals.
• Collaborate effectively across Knowledge and with WAM stakeholders.

Skills on Resume:

• Training Needs (Hard Skills)
• Training Management (Hard Skills)
• Learning Content (Hard Skills)
• Training Evaluation (Hard Skills)
• Digital Service (Hard Skills)
• Knowledge Repositories (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Issue Escalation (Soft Skills)

Job Summary: 

• Define the knowledge management strategy for the knowledge base in SFDC Service Cloud Communities.
• Maintain high-quality, up-to-date, and searchable content for audiences of varying skill levels.
• Work effectively across the organisation with stakeholders, create change management procedures and processes.
• Help Service teams, curriculum developers and subject matter experts to develop and support new and existing products, features, and services.
• Collaborate, lead, coach and develop authors from each department.
• Establish writing guidelines based on the knowledge base best practices and develop the team to ensure they are achieving or surpassing them.
• Engage in cross-domain programs and transformation projects that contribute to increased business impact and the evolution of knowledge management products and services.
• Support the consistent use of world-class methods and standards and coach more junior colleagues.

Skills on Resume:

• Knowledge Strategy (Hard Skills)
• Knowledge Base (Hard Skills)
• Content Quality (Hard Skills)
• Change Management (Soft Skills)
• Author Coaching (Soft Skills)
• Writing Standards (Hard Skills)
• KM Transformation (Hard Skills)
• Cross-Team Collaboration (Soft Skills)