JIRA ADMINISTRATOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Nov 12, 2025 - The Jira Administrator configures and maintains Jira projects through advanced workflows, permissions, JQL, scripting, and dashboard customization. This role demands experience with Atlassian tools, Agile environments, AWS, shell terminals, and a strong focus on usability, automation, and problem-solving. The administrator also supports stakeholders with clear communication, documentation, and technical troubleshooting.

Essential Hard and Soft Skills for a Standout Jira Administrator Resume
  • Jira Administration
  • Workflow Configuration
  • Plugin Management
  • System Integration
  • Dashboard Reporting
  • Automation Development
  • Script Development
  • API Utilization
  • Cloud Migration
  • Confluence Management
  • Stakeholder Collaboration
  • Agile Coaching
  • Team Communication
  • Problem Solving
  • Requirement Analysis
  • Project Coordination
  • User Training
  • Cross Collaboration
  • Service Management
  • Technical Leadership

Summary of Jira Administrator Knowledge and Qualifications on Resume

1. BS in Computer Science with 4 years of Experience

  • Basic understanding of the business process principles and workflow.
  • Expertise in the ecosystem and Jira platform administration.
  • Excellent organizational skills.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer service skills.
  • Strong critical thinking skills.
  • Ability to establish a rapport and develop meaningful relationships with customers.
  • Ability to work well with a team in a fast-paced, constantly changing environment.
  • Ability to work independently.
  • Ability to manage competing priorities.
  • Ability to work with confidential and sensitive material and maintain the security of this information.

2. BA in Information Systems with 6 years of Experience

  • Experience in performing Jira Confluence installations, migrations, and add-on installations
  • Experience in Groovy, JavaScript, or a related scripting language
  • Integration experience with other Atlassian applications (FishEye, BitBucket...)
  • Experience working with Product Design groups
  • Video game industry experience
  • Familiar with HTML and CSS
  • Extensive knowledge of administering Atlassian applications (Cloud and/or Data Center)
  • Understanding of system administration principles (Monitoring, Network, Storage, Scripting)
  • Solid understanding of Program Management methodologies to partner on game team achievements
  • Ability to drive clean, understandable dashboards and reports
  • Ability to prioritize across various tasks and handle changes in daily workload

3. BS in Software Engineering with 8 years of Experience

  • LDAP integration experience.
  • Experience as a JIRA Administrator with experience customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes.
  • Hands-on experience working with the Atlassian product suite, with a specific focus on JIRA as a Project/Application Administrator.
  • Experience with a variety of JIRA and Confluence Plugins/Apps
  • Experience in performing Atlassian installations, migrations, and plugin installations
  • Experience installing applications on VMs, monitoring performance, and tailing logs on Unix Systems Administration and Microsoft Windows Server.
  • Expert-level Atlassian tool administration knowledge on JIRA and Confluence.
  • Ability to write custom JQL (Jira Query Language).
  • Ability to construct custom dashboards using various filter types in JIRA.
  • Ability to construct Confluence pages and integrate JIRA projects with Confluence pages.
  • Ability to create and update custom workflows
  • Ability to create custom fields, reports using post functions.
  • Ability to test, recommend, and install new plug-ins.
  • Ability to perform JIRA administration tasks.
  • Microsoft SQL Server or MySQL Database administration skills.
  • Ability to work in a dynamic agile environment.
  • Must have a strong work ethic with good time management skills.
  • Excellent verbal and written communication skills.

4. BA in Project Management with 7 years of Experience

  • Experience in customizing Jira projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes
  • Experience driving cleanup and refinement initiatives to enhance JIRA's functionality and usability.
  • Experience working in an Agile environment and a solid understanding of Agile principles and project management methodologies
  • Experience in a heavy customer focus position involving technical knowledge and system troubleshooting.
  • Experience with other Atlassian tools, such as Statuspage, Opsgenie, Atlassian Access, etc.
  • Expertise with modern Cloud IAAS/PAAS providers, including AWS.
  • Familiarity with Unix and Windows Shell terminal.
  • Strong communication skills and enthusiasm to help others
  • Analytical and problem-solving abilities.
  • Ability to write custom JQL
  • Ability to write scripts to automate and customize Jira
  • Ability to construct custom dashboards using various filter types in Jira
  • Ability to manage multiple tasks concurrently in a fast-paced environment
  • Ability to document and explain technical details clearly and concisely.

5. BS in Information Technology with 8 years of Experience

  • Experience with deep hands-on expertise with the Atlassian product suite (Jira, Confluence, Service Desk, and others) and supporting 3rd party add-ons (Structure, Insight, Zephyr, etc.)
  • Good experience in the enablement of enterprise-level processes using Jira and Confluence.
  • Experience with configuring and supporting integration using development tools on Jira
  • Experience with managing reports on Jira and supporting reporting applications
  • Previous experience working in a dynamic and agile environment
  • Extensive experience administering Atlassian products.
  • Conceptual and practical understanding of SDLC, ITIL, and Agile Frameworks
  • Technical understanding of common networking terms and tools
  • Demonstrate good interpersonal skills and communication, both written and spoken
  • Good work ethic and the ability to work with diverse teams across different time zones
  • Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude
  • Strong ability to multitask and adapt to changing priorities
  • Be able to work independently with minimal guidance in a rapidly changing environment
  • Ability to manage multiple clients and deliverables at any given time through effective time management and planning

6. BA in Business Administration with 9 years of Experience

  • IT certifications (CCNA-Security, CASP, CISSP, Security+, or DoD 8570 IAT-Level)
  • Experience in System Administration or a related field
  • Experience managing and providing JIRA accounts
  • Solid experience in supporting Jira Software, Jira Service Desk, and Confluence (familiar with Jira Cloud, Jira Data Center, Confluence Cloud, Confluence Server).
  • Experience supporting designing, building, and accrediting Jira in a classified environment.
  • Experience supporting the Intelligence Community and/or Department of Defense customer.
  • Experience working with Windows and LINUX systems in a Jira environment
  • Familiar with JIRA development, testing, and security accreditation.
  • Familiarity with current Intelligence Community systems and associated security policies/procedures.
  • Excellent interpersonal skills and the ability to collaborate effectively with management, the customer, and user organizations across DoD.
  • Solid written and verbal communication skills
  • Ability to troubleshoot operational issues, provide technical solutions to operational problems, contribute to upgrades and implementation of new functionality, and provide the overall upkeep and maintenance of Jira and Confluence instances

7. BS in Cybersecurity with 10 years of Experience

  • Experience with Scriptrunner, Xray, and DevOps tools integration plugins.
  • Hands-on experience in Groovy scripting and ability to automate Workflows.
  • Strong hands-on experience with migrating different Jira/Confluence installations, project and space migrations, DC-DC migration, Cloud-DC migration, and DC-Cloud migration. 
  • Experience in analyzing plugins, installing, and upgrading. 
  • Strong knowledge with respect to plugins used in Jira/Confluence. 
  • Strong understanding of Agile concepts.
  • Knowledge of plugin migrations.
  • Knowledge in integrating Github, Jenkins, with Jira.
  • Understanding of SQL, Azure deployments, and Terraform.
  • Proficient in suggesting solutions with respect to Jira and Confluence admin requirements.
  • Proficient in Server and DC installations of Atlassian products, as well as a strong understanding of Jira/Confluence Cloud services.
  • Strong administration skills on Jira, Confluence, and Jira Align on both DC and cloud installations.
  • Excellent communication, both written and verbal.

8. BA in Organizational Leadership with 9 years of Experience

  • Experience in JIRA and Confluence on-prem administration, environment that has customised JIRA projects with various schemas.
  • Experience with the software development process.
  • BI Experience, good knowledge of SQL Database (PSQL DB).
  • Experience in a data admin role, including tools, cleanup, and integrity.
  • Excellent problem-solving and process implementation skills.
  • Proficient in Project Setups, Components, JQLs, Issues, workflows, Different schemas, Filters, and Dashboard creation in Rich Filters and eazyBI.
  • Attention to detail while seeing the big picture
  • Ability to create complex reports.
  • Self and fast learner, organised and methodologist
  • Team player, someone who contributes ideas and suggestions for improvement.

9. BS in Data Analytics with 5 years of Experience

  • Certification in team agile practices (e.g., CSM, CPF, SAFe, etc.) 
  • Experience in the design and deployment of multiple Jira projects.
  • Experience in creating one or more ticketing solutions using Jira
  • Experience as a JIRA Administrator in the past
  • Experience working with Zephyr.
  • Experience with hosted environments and remotely co-located systems.
  • Wireless network project experience.
  • Tool administration knowledge on JIRA, and proficiency in the Atlassian tool suite.
  • Proficient in Project Setups, Components, JIRA Reporting, Report Filters, and Dashboard creation.
  • Effective written and verbal communication skills
  • Ability to set priorities and multitask.

10. BA in Communications with 8 years of Experience

  • Experience creating data and analytics products and services.
  • Experience with jobs-to-be-done, Design Thinking, and/or Pragmatic Marketing certification
  • Proficient in Microsoft Office Suite with expert skills in PowerPoint and Excel
  • Must understand data product development and delivery, and the technology development process
  • Excellent problem-solving skills
  • Strong ability to work independently to anticipate challenges, and work assertively to solve problems with a cross-functional team
  • Ability to multitask, with excellent time management skills
  • Highly articulate, with excellent written and verbal skills.
  • Be able to generate new ideas and approaches to enhance and create new solutions
  • Be able to simply and effectively communicate with diverse audiences at various organizational levels, both internally and externally.
  • Be able to guide the team to follow the product vision and critical path, and produce strong results through others
  • Well organized and focused on “high value” activities, with excellent ability to prioritize.
  • Comfortable working independently and collaborating as a member of a cross-functional team.
  • Self-driven to excel in a fast-paced environment

11. BS in Management Information Systems with 7 years of Experience

  • Interest and experience within the hobby gaming industry
  • Project Management experience/certification
  • Scrum Master experience/certification
  • Experience managing and administering any/all elements of the Atlassian suite
  • Experience as a Jira/Atlassian Administrator
  • Experience writing custom JQL (Jira Query Language)
  • Experience building custom dashboards using various filter types in JIRA
  • Experience performing Atlassian installations, migrations, and plugin installations
  • Expert-level experience working with Agile development companies using the Scrum framework
  • Excellent oral and written communication skills