JIRA ADMINISTRATOR RESUME EXAMPLE

Job Summary: 

• Provide Level 3 Production Support for JIRA and Confluence, including performance tuning and scaling.
• Create/maintain Confluence spaces and permission schemes, and JIRA projects, workflows, screen schemes, custom fields, permission schemes and notification schemes.
• Implement integrations between JIRA, Confluence, and other SDLC applications.
• Perform instance, project, and database migrations.
• Analyze, test, and install application upgrades.
• Create and maintain detailed technical and user documentation.
• Interact with vendors for support and troubleshooting.
• Schedule and coordinate application and server maintenance.
• Identify and implement process automation and optimizations.
• Evaluate new applications that need to be onboarded.

Skills on Resume: 

• Jira Administration (Hard Skills)
• Confluence Management (Hard Skills)
• System Integration (Hard Skills)
• Database Migration (Hard Skills)
• Application Upgrades (Hard Skills)
• Technical Documentation (Hard Skills)
• Vendor Communication (Soft Skills)
• Process Automation (Hard Skills)

Job Summary: 

• Ensure the team has the technical tools to communicate and to work efficiently.
• Ensure that Management has visibility on the status and progress.
• Manage Atlassian Jira user groups and project roles.
• Support JIRA administration, including creation and management of custom projects, workflows, security schemes, custom fields, dashboards, and report configurations.
• Use Jira add-ons and integration into other platforms.
• Facilitate agile ceremonies, e.g., product backlog refinement, preplanning, planning, daily standups, sprint reviews, retrospectives
• Coach and mentor team members on agile standards and best practices, including Scrum, Kanban
• Work as the administrator of the scrum board to help track the team's deliverables
• Configure and maintain project management via JIRA

Skills on Resume: 

• Jira Administration (Hard Skills)
• Agile Facilitation (Soft Skills)
• Team Communication (Soft Skills)
• Project Configuration (Hard Skills)
• Workflow Management (Hard Skills)
• Integration Management (Hard Skills)
• Agile Coaching (Soft Skills)
• Progress Reporting (Soft Skills)

Job Summary: 

• Collaborate closely with Product Owner/SMEs to prepare and clarify the product backlog
• Support and educate the Product Owner, especially with respect to refining and managing the product backlog
• Assess the Scrum Maturity of the team and coach them to higher levels of maturity, at a pace that is sustainable and comfortable.
• Support the team to improve their technical work by reviewing results and establishing lessons learned, as well as tracking the improvement
• Proactively identify and eliminate impediments and facilitate flow
• Facilitates getting the work done without coercion, assigning, or dictating the work.
• Work with Teams to identify and implement automation opportunities
• Build Stakeholder supportive dashboard reports
• Proactive self-starter requiring minimal guidance and able to meet deadlines.

Skills on Resume: 

• Backlog Management (Hard Skills)
• Scrum Coaching (Soft Skills)
• Team Facilitation (Soft Skills)
• Process Improvement (Hard Skills)
• Impediment Removal (Soft Skills)
• Automation Implementation (Hard Skills)
• Dashboard Reporting (Hard Skills)
• Self Motivation (Soft Skills)

Job Summary: 

• Manage user permissions for tools according to the needs of projects and teams.
• Test new versions of the tools and plug-ins to ensure compatibility.
• Maintain JIRA projects, workflows, permissions, and users while working in the latest JIRA environment.
• Configure and maintain multiple JIRA projects, workflows, schemes, settings, users, and reports.
• Document standards, guidelines, and standard operating procedures for admins/users of the system
• Collaborate with Scrum teams to define requirements, design solutions, and test implementations.
• Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration.
• Set access permissions for JIRA projects and Confluence spaces.
• Construct custom dashboards using various filter types in JIRA.
• Provide training to technical and non-technical teams to use Atlassian tools
• In-depth knowledge and experience with day-to-day JIRA administration functionality
• Ad-Hoc report creation and distribution

Skills on Resume: 

• Jira Administration (Hard Skills)
• Permission Management (Hard Skills)
• Tool Testing (Hard Skills)
• Workflow Configuration (Hard Skills)
• Process Documentation (Hard Skills)
• Requirement Analysis (Soft Skills)
• Dashboard Creation (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Serve as the primary administrator for Jira and Confluence
• Be responsible for leading all administrative functions, including user maintenance, creation and management of projects, workflows, custom fields, and security permissions
• Create and maintain technical Jira and Confluence documentation
• Research and recommend Atlassian marketplace plugins to meet needs and install, manage, and administer any add-ons accordingly
• Recommend improvements to the Jira configuration to better support the stakeholders, following best practices according to Atlassian standards
• Reviews data on a regular cadence to ensure the most up-to-date and accurate information is available for reporting
• Collaborate frequently with Product, Engineering, and Business Operations to ensure reporting needs are met across all business stakeholders
• Test, approve, and safely launch Jira features and configuration changes into Production
• Communicate Jira changes to stakeholders before and after launch
• Partner with team members to improve and maintain the integration between Jira and Salesforce
• Potentially, support the administration of related applications

Skills on Resume: 

• Jira Administration (Hard Skills)
• Confluence Management (Hard Skills)
• Workflow Configuration (Hard Skills)
• Plugin Management (Hard Skills)
• Data Reporting (Hard Skills)
• Cross Collaboration (Soft Skills)
• Change Communication (Soft Skills)
• System Integration (Hard Skills)

Job Summary: 

• Administer all projects in Jira and Confluence to meet corporate and program-based needs.
• Develop and maintain custom JIRA workflows based upon business requirements
• Create custom permission schemes, notification schemes, screens, and similar configuration changes on a project-by-project basis
• Research what’s new in the marketplace and recommend add-ons and integrations to meet requirements.
• Plan and schedule feature improvements and upgrades around Atlassian services.
• Collaborate with stakeholders for new requests and enhancements.
• Improve the user experience around Atlassian services, including training and coaching.
• Develop/maintain user groups and assignments to projects
• Develop/maintain a Wiki site in Confluence to support a knowledge base on the use of Jira and Confluence
• Manage all user accounts and permissions
• Work with Atlassian Premier Support and the Technical Account Manager to manage the overall health of the cloud instance

Skills on Resume: 

• Jira Administration (Hard Skills)
• Workflow Development (Hard Skills)
• Permission Management (Hard Skills)
• Plugin Integration (Hard Skills)
• Feature Planning (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• User Training (Soft Skills)
• Instance Management (Hard Skills)

Job Summary: 

• Collaborate with cross-functional teams to gather requirements and implement custom templates, workflows, and automation using Atlassian products
• Create, customize, and maintain projects, workflows, dashboards, and advanced filters for end-users
• Work closely with a third-party vendor on the Jira migration initiative
• Establish best practices and own Jira governance
• Standardize Jira practices and artifacts
• Create and maintain an Atlassian documentation library
• Provide training and support to users on Atlassian products
• Troubleshoot and resolve issues with Atlassian products

Skills on Resume: 

• Workflow Automation (Hard Skills)
• Project Configuration (Hard Skills)
• Migration Management (Hard Skills)
• Jira Governance (Hard Skills)
• Process Standardization (Hard Skills)
• Documentation Management (Hard Skills)
• User Training (Soft Skills)
• Issue Troubleshooting (Hard Skills)

Job Summary: 

• Work with stakeholders and multiple agile teams across DISQO to translate business requirements into Jira projects, boards, reports, workflow, and plug-ins.
• Provide service and troubleshooting support for teams and end users
• Create and manage complex configuration elements, including project workflows, screen schemes, permission schemes (internal and external users), and notification schemes.
• Install and configure custom Jira add-ons to provide enhanced capabilities (e.g., Jira Portfolio, BigGantt, Structure, Individual Velocity Report, etc.)
• Write JQL (Jira Query Language) for Boards and Reporting.
• Partner with stakeholders to define requirements for advanced customizations, automations, and workflows
• Assist in the setup of new projects for access control, workflow schemes, workflow automation, screen schemes, security schemes, custom fields, reporting, and integration
• Develop boards, metrics, dashboards, reports, and advanced filters to provide end-users and stakeholders with meaningful operational/performance metrics
• Identify ways to optimize/improve Jira setup and workflows based on business process requirements
• Provide subject matter expertise on Jira scalability, processes, and best practices

Skills on Resume: 

• Requirement Analysis (Soft Skills)
• Troubleshooting Support (Soft Skills)
• Workflow Configuration (Hard Skills)
• Plugin Management (Hard Skills)
• JQL Development (Hard Skills)
• Automation Design (Hard Skills)
• Dashboard Reporting (Hard Skills)
• Process Optimization (Hard Skills)

Job Summary: 

• End-to-end management of the Jira and Confluence environment
• Technical acumen to challenge and own all changes to documentation from infrastructure, DevOps, and Software
• Evangelization and training of industry best practices for all the above
• Tasked with the communication and rollout of all Jira/Confluence upgrades
• Meet with stakeholders across the business to gather requirements, document workflows, and help to identify how Jira/Confluence can drive process improvements for their business function
• Set up users, grant permissions, and provide training for all end users
• Install, manage, and maintain Jira add-ons, plugins, and extensions
• Troubleshoot issues related to Jira projects, workflows, access, etc.

Skills on Resume: 

• Jira Administration (Hard Skills)
• Confluence Management (Hard Skills)
• Technical Documentation (Hard Skills)
• Upgrade Management (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• User Training (Soft Skills)
• Plugin Management (Hard Skills)
• Issue Troubleshooting (Hard Skills)

Job Summary: 

• Work on Jira and Confluence hosted in AWS and in a Unix-based environment.
• Support client teams in configuring their Jira workflows, screens, fields, permissions, and boards, and troubleshooting problems.
• Work with client partners in constructive and positive engagements.
• Lead and balance an effective support team who consult, fix problems, and train users on Jira and software engineering methodologies
• Work with the scientific and client teams to provide consulting services that help them better implement Jira best practices.
• Investigate and troubleshoot system and application issues, identify runtime deficiencies, find potential failures, and fix production issues.
• Upgrade and patch Jira and Confluence with minimal downtime.
• Work with the core development team to add, refactor, and improve Jira capabilities across the continuous CI/CD pipeline services.
• Participate in efforts to design, build, and develop rapid Proof-of-Concept (POC) solutions from Atlassian to determine their value in the pipeline.
• Quickly and iteratively prove or disprove the concepts being considered.
• Provide technical solutions and expertise to the Office of the CIO to modernize clients' product teams and provide better standardization of development processes.

Skills on Resume: 

• AWS Administration (Hard Skills)
• Workflow Configuration (Hard Skills)
• Client Collaboration (Soft Skills)
• Team Leadership (Soft Skills)
• Jira Consulting (Soft Skills)
• System Troubleshooting (Hard Skills)
• Upgrade Management (Hard Skills)
• CI/CD Integration (Hard Skills)

Job Summary: 

• Drive end-to-end business process re-engineering and transformation of core systems through Atlassian workflows and automation capabilities.
• Meet with the client to collect the current state process, pain points, and target state system requirements.
• Analyze, review, and document current functionality to determine potential areas of improvement.
• Develop systems in support of core business functions like user access management, Service desk, Portfolio governance, Budgeting and finance, and more.
• Typical implementations require automated notifications, validations, sub-ticketing, workflows, and dashboards.
• Provide system demos and present solutions.
• Develop training and conduct brown bags with end users.
• Document solutions, standard operating procedures, implementation plans, and system configurations.
• Develop/manage common and custom JIRA Project configurations.

Skills on Resume: 

• Process Reengineering (Hard Skills)
• Requirement Analysis (Soft Skills)
• System Development (Hard Skills)
• Workflow Automation (Hard Skills)
• Dashboard Configuration (Hard Skills)
• Solution Presentation (Soft Skills)
• User Training (Soft Skills)
• Documentation Management (Hard Skills)

Job Summary: 

• Perform application and system administration tasks, including data backups, upgrades, and scheduled jobs.
• Maintain JIRA projects, workflows, permissions, and users while working in a JIRA 7.x and 8.x environment.
• Perform basic Linux and Windows Server administration and troubleshooting tasks.
• Install and configure Atlassian tools in the cloud, on premises, and in the Data center
• Develop advanced configurations using various add-ons and plug-ins for Jira and Confluence.
• Develop/maintain wiki sites in Confluence to support a knowledge base on tool usage
• Interface with Atlassian Premier Support to manage the overall health and performance of the infrastructure
• Identify value-add plug-ins and manage the process for testing, acquiring, and integrating the new add-ons
• Design and implement a strategy to migrate to the Atlassian Cloud

Skills on Resume: 

• System Administration (Hard Skills)
• Jira Management (Hard Skills)
• Server Troubleshooting (Hard Skills)
• Tool Installation (Hard Skills)
• Plugin Development (Hard Skills)
• Confluence Management (Hard Skills)
• Infrastructure Monitoring (Hard Skills)
• Cloud Migration (Hard Skills)

Job Summary: 

• Evaluate and manage the usage of Atlassian add-ons
• Build on existing methods and considerable momentum within Blue Origin to enable various teams to fully realize the potential of JIRA
• Lead the administration of JIRA, including creation and management of custom, complex projects, workflows, custom fields, dashboard configurations, and integration with external databases, APIs, and other internal tool chains
• Identify the areas within Blue Origin where there is the greatest potential for benefits to speeding the execution through the use of JIRA and other Atlassian tools
• Lead, serve, train, develop, and evangelize the use of JIRA in those highest priority areas
• Be responsible for the Set-Up/Maintenance/Optimization/Configuration of Jira
• Be responsible for the setup/integration/maintenance of any 3rd party software/plug-ins introduced into the relevant ecosystem
• Work closely with the relevant teams to optimize workflows and ensure necessary data is accessible and clean
• Train of relevant teams in the usage of the systems in question

Skills on Resume: 

• Jira Administration (Hard Skills)
• Plugin Management (Hard Skills)
• Workflow Optimization (Hard Skills)
• Data Integration (Hard Skills)
• Process Improvement (Hard Skills)
• Team Training (Soft Skills)
• Technical Leadership (Soft Skills)
• System Configuration (Hard Skills)

Job Summary: 

• Construct Confluence pages and integrate JIRA projects with Confluence pages
• Configure, maintain, and upgrade Atlassian JIRA/Confluence
• Be responsible for bug tracking, issue tracking, and L2 support
• Support, compile, and troubleshoot JIRA Project issues
• Establish and execute data stewardship and best practices.
• Knowledge about various development, testing, and monitoring tools
• Provide training to technical and non-technical teams to use Atlassian tools
• Compile and analyze development and operational bug reports
• Systems Engineering application support
• Design solutions that reinforce clients' desired scaled agile methodology

Skills on Resume: 

• Confluence Integration (Hard Skills)
• Atlassian Administration (Hard Skills)
• Issue Tracking (Hard Skills)
• Problem Troubleshooting (Hard Skills)
• Data Management (Hard Skills)
• Tool Knowledge (Hard Skills)
• User Training (Soft Skills)
• Agile Solutions (Hard Skills)

Job Summary: 

• Handle service desk to resolve end-user problems, and request
• Work with JQL Tricks Plugin, Similar Issues Finder, Jira Misc Workflow Extensions, and Links Explorer.
• Supervise and run the overall infrastructure health
• Lead compliance with the Ford Information Security Policy
• Lead the development of the Application infrastructure
• Lead in-process/new change requests related to JIRA
• Develop/manage Common and custom JIRA Project configuration
• Develop sophisticated configurations using the Script Runner Add-On for Jira
• Develop/maintain user groups and assignments to projects
• Develop/maintain training material
• Develop/maintain a Wiki site in Confluence to support a knowledge base on tool usage
• Manage all user accounts and permissions
• Work with Atlassian Premier Support and the Technical Account Manager to manage the overall health and performance of the infrastructure
• Manage processes for testing and approving new add-ons
• Facilitate migration of data-center users to Atlassian Cloud

Skills on Resume: 

• Service Management (Soft Skills)
• Plugin Configuration (Hard Skills)
• Infrastructure Monitoring (Hard Skills)
• Security Compliance (Hard Skills)
• Application Development (Hard Skills)
• Project Configuration (Hard Skills)
• Script Development (Hard Skills)
• Cloud Migration (Hard Skills)

Job Summary: 

• Work closely with stakeholders to complete IT infrastructure and development projects.
• Create complex JIRA Automation Rules, project workflows, field configurations, screen schemes, permission schemes, and notification schemes
• Understands organizational and business functions and makes sound decisions.
• Efficiently maintain the complete Jira instance so that it can be able to integrate with other tools in Atlassian
• Improve the existing Jira instance performance.
• Manage system access and permissions configurations to ensure compliance and enforce best practices
• Create, manage, and support on how to leverage Atlassian APIs for users to automate manual processes, implement business processes, and extract data for reporting and analytics purposes
• Support teams and senior executives with their reporting needs by developing dashboards directly in Jira.

Skills on Resume: 

• Stakeholder Collaboration (Soft Skills)
• Automation Development (Hard Skills)
• Workflow Configuration (Hard Skills)
• System Integration (Hard Skills)
• Performance Optimization (Hard Skills)
• Access Management (Hard Skills)
• API Utilization (Hard Skills)
• Dashboard Reporting (Hard Skills)

Job Summary: 

• Administer all Atlassian products that the Diablo IV team uses
• Coordinate with enterprise-wide Jira and Confluence support teams
• Iterate and improve Jira native functionality, including reports, issue workflows, screen layouts, etc.
• Evaluate, test, and implement new versions and add-ons/plug-ins
• Provide support and advanced troubleshooting for the game team
• Balance request queue SLAs alongside contributions to longer-term projects
• Partner with cross-functional teams to design and implement solutions consistent with industry-leading practices
• Creates custom projects with sophisticated workflows, reports, permission schemes, etc, to meet specific needs

Skills on Resume: 

• Atlassian Administration (Hard Skills)
• Team Coordination (Soft Skills)
• Workflow Improvement (Hard Skills)
• Plugin Management (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Task Prioritization (Soft Skills)
• Solution Design (Hard Skills)
• Project Configuration (Hard Skills)

Job Summary: 

• Be responsible and accountable for deliverables and performance of the team.
• Be responsible for escalated support and ITIL Processes management.
• Be responsible for all implementation of delivery and people management processes for the team. 
• Be responsible for contractual deliverables
• Build strong relationships with customer POCs
• Participation in governance and periodic project reviews
• Build a relationship with the customer key stakeholders
• Identification and communication of potential risks and dependencies promptly to stakeholders
• Ensure adherence to customer security and compliance requirements.
• Ensure that the team adheres to business etiquette
• Ensure stated productivity requirements are met for the engagement.
• Provide suggestions/value adds for the customer's business/infra

Skills on Resume: 

• Team Leadership (Soft Skills)
• ITIL Management (Hard Skills)
• Delivery Management (Soft Skills)
• Contract Management (Hard Skills)
• Customer Relations (Soft Skills)
• Risk Management (Hard Skills)
• Compliance Assurance (Hard Skills)
• Business Improvement (Soft Skills)

Job Summary: 

• Manage/Administer/Enhance Atlassian tools (Jira, Confluence, synapseRT, Advanced Roadmaps, Crowd, Jira plugins, databases) hosted in AWS.
• Create complex JIRA workflows, configurations, and schemes (screens, fields, permissions, and notifications).
• Manage integration with other products/services.
• Be responsible for managing all Confluence spaces, including permissions, developing space templates, macros, data import/export, maintaining existing spaces, and creating new spaces to customer requirements.
• Be responsible for managing existing plugins, evaluating, testing, and deploying new plugins to address customer requirements.
• Be responsible for proactively managing the health of the Atlassian tools in AWS to maintain high performance and availability (troubleshooting application connectivity and network issues).
• Be responsible for end-user support for the entire Atlassian stack.
• Manage user accounts and resolve support issues with tools, environments, and connectivity.
• Work with the tool vendor on support issues.

Skills on Resume: 

• Atlassian Administration (Hard Skills)
• Workflow Configuration (Hard Skills)
• System Integration (Hard Skills)
• Confluence Management (Hard Skills)
• Plugin Management (Hard Skills)
• System Monitoring (Hard Skills)
• User Support (Soft Skills)
• AWS Management (Hard Skills)

Job Summary: 

• Act as the primary point of contact within the organization for all JIRA SW and JIRA SM related issues, servicing requests regarding support, functionality, and features.
• Audit the environment, seeking opportunities for improvement to standardize and align the existing projects and workflows
• Lead the management and development of the tools in line with strategic business objectives.
• Creation, management, and support of custom, complex projects, workflows, security schemes, custom fields, dashboards, and report configurations.
• Meet with stakeholders to identify JIRA needs and implement them.
• Perform requirements gathering, business process workflows, process improvements for existing JIRA workflows and processes, identifying where functionality can/cannot meet user requests.
• Install, manage, and administer Jira add-ons, plugins, and extensions.
• Increase cross-project interactions to reduce friction between teams by leveraging JIRA filters, reporting, dashboards, workflows, fields, and JIRA automation.
• Create and maintain detailed technical as well as user-facing documentation and training materials
• Development and promotion of best practice usage of the JSW and JSM environments
• Assist with the definition and implementation of ITSM processes within the Infrastructure department.

Skills on Resume: 

• Jira Administration (Hard Skills)
• Process Improvement (Hard Skills)
• Tool Development (Hard Skills)
• Requirement Analysis (Soft Skills)
• Plugin Management (Hard Skills)
• Workflow Automation (Hard Skills)
• User Documentation (Hard Skills)
• ITSM Implementation (Hard Skills)

Job Summary: 

• Configure and maintain multiple Jira projects, workflows, schemes, project and portfolio settings, user groups, roles, and reports.
• Support tasks such as maintenance, troubleshooting, performance tuning, evaluating new plug-ins, and Jira upgrades.
• Support task/work items migration to and from existing tools to Jira.
• Work with key project team members, including program leadership, to define and refine business processes, including program scheduling and task resource loading.
• Conduct and lead project communications and status meeting schedules.
• Provide general administration of current and future Jira instances.
• Improve its usability, as well as perform similar duties for the new Jira instance to be utilized by a growing user population.
• Provide Jira subject matter expertise in discussions regarding governance within Jira, especially as new implications arise in the environment with internal/external users accessing the current and new instance.
• Evaluate and manage the usage of Atlassian add-ons.
• Build on existing methods and considerable momentum within Sierra Space to enable various teams to fully realize the potential of Jira.
• Lead the administration of Jira, including creation and management of custom, complex projects, workflows, custom fields, dashboard configurations, and integration with external databases, APIs, and other internal tool chains.
• Lead, serve, train, develop, and evangelize the use of Jira in those highest priority areas.
• Be responsible for the Set-Up/Maintenance/Optimization/Configuration of Jira.
• Be responsible for the setup/integration/maintenance of any 3rd party software/plug-ins introduced into the relevant ecosystem.
• Work closely with the relevant teams to optimize workflows and ensure necessary data is accessible and clean.

Skills on Resume: 

• Jira Administration (Hard Skills)
• Workflow Configuration (Hard Skills)
• System Migration (Hard Skills)
• Process Optimization (Hard Skills)
• Project Communication (Soft Skills)
• Plugin Management (Hard Skills)
• Governance Management (Hard Skills)
• Team Training (Soft Skills)

Job Summary: 

• Own all administrative functions associated with the Project Management platforms, initially focused on JIRA and Monday.com
• Drive a strategic roadmap for better tool utilization through training, mentoring, and optimization
• Build sophisticated Jira workflows, permission schemes, and screens.
• Build, manage, and support on how to use Atlassian REST for users to automate manual processes, implement business processes, and extract data for reporting and analytics purposes
• Proactively plan and implement upgrades for the project management platforms.
• Create Jira-based reports, dashboards, and planning views based on different user requirements and provide partners with impactful project metrics and status reports
• Lead system access and permissions configurations to ensure compliance and implement standard methodologies.
• Partner with other groups/business areas to coordinate infrastructure maintenance and system migrations.
• Establish and maintain proactive communication with partners.
• Communicate, written and verbal, with technical and non-technical cross-functional teams
• Solve user and system-level issues and deliver scalable and timely solutions.
• Work with the Scrum Master to prioritize for sprints and Jira improvement work.

Skills on Resume: 

• Jira Administration (Hard Skills)
• Workflow Development (Hard Skills)
• API Automation (Hard Skills)
• Platform Upgrades (Hard Skills)
• Dashboard Reporting (Hard Skills)
• Access Management (Hard Skills)
• Cross Collaboration (Soft Skills)
• Strategic Planning (Soft Skills)

Job Summary: 

• Perform standard daily, weekly, and monthly maintenance and overall system health checks.
• Create and manage custom workflows, including user stories, issues, plans, and sprints.
• Gather requirements for business processes and determine ways to add automation and rigor via Jira/Confluence solutions.
• Collaborate with project, customer support teams, and cross-functional teams to develop automated workflows using Atlassian products (JIRA, Service Desk, Confluence, etc.)
• Onboard new teams to the JIRA platform.
• Identify innovative solutions and areas of improvement to optimize existing teams’ workflows.
• Define current Jira processes to be more streamlined and uniform for agile teams.
• Support implementation, ongoing care/feeding, and Jira-related integrations.
• Facilitate the appropriate use of Jira and Confluence across the organization.
• Maintain documentation (run books, requirements, design documents, build, deployment, install guides) and process standards along with regular audits to validate accuracy.
• Assist with the configuration of roles, permissions, business rules, and UI policies for Jira
• Stay up to date with the latest releases and product enhancements.

Skills on Resume: 

• System Maintenance (Hard Skills)
• Workflow Automation (Hard Skills)
• Requirement Analysis (Soft Skills)
• Team Collaboration (Soft Skills)
• User Onboarding (Soft Skills)
• Process Optimization (Hard Skills)
• Integration Support (Hard Skills)
• Documentation Management (Hard Skills)

Job Summary: 

• Administration of Jira projects and Confluence spaces
• Gather business requirements, implement solutions, and determine ways to optimize/improve Jira/Confluence setup and workflows, as well as match functionality with user requests.
• Quickly respond and troubleshoot any issues with the use of the Atlassian suite.
• Recommend Jira project and Confluence space configuration solutions designed to scale effectively, including forms and reporting design, user roles and permissions schemes, and high-level data modeling.
• Provide user management and support, manage system access across groups to ensure compliance, and maintain best practices
• Plan and coordinate feature improvements and upgrades for all Atlassian services.
• Document all implementation processes and procedures, as well as 'how-to' documentation for the business.
• Develop solutions, documentation, and training for Atlassian users so that they can maintain their own projects and spaces.

Skills on Resume: 

• Jira Administration (Hard Skills)
• Requirement Analysis (Soft Skills)
• Issue Troubleshooting (Hard Skills)
• System Configuration (Hard Skills)
• Access Management (Hard Skills)
• Feature Planning (Hard Skills)
• Process Documentation (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Managing user permissions for tools according to the needs of projects and teams.
• Performing application and system administration tasks, including data backups and scheduled jobs.
• Testing new versions of the tools and plug-ins to ensure compatibility.
• Research and utilize industry-standard methods and techniques.
• Maintaining JIRA projects, workflows, permissions, and users while working in JIRA
• Setting access permissions for JIRA projects and Confluence spaces
• Working with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration.
• Communicating and sharing knowledge with internal and external contacts at all levels.

Skills on Resume: 

• Permission Management (Hard Skills)
• System Administration (Hard Skills)
• Tool Testing (Hard Skills)
• Process Improvement (Hard Skills)
• Jira Management (Hard Skills)
• Access Configuration (Hard Skills)
• Dashboard Reporting (Hard Skills)
• Knowledge Sharing (Soft Skills)

Job Summary: 

• Configuration and administration of Atlassian products (Jira Service Management DC, Jira Software DC, Confluence)
• Creating new projects, supporting existing ones, and developing workflow (post-function/condition)
• Automation of business processes and support of existing ones
• Customization and automation of existing and new projects
• Extending the basic functionality of systems using Groovy under Scriptrunner or its analogues
• Participation in the design and development of integrations with other company systems (Zendesk, etc.)
• User support on Atlassian products (line 3)
• Standardize the use of Jira across Scrum teams to make workflows and reporting consistent.
• Develop integrations between Jira, Confluence, and other tools (Octopus Deploy, Jenkins, SonarCloud, Smartsheet, etc.)

Skills on Resume: 

• Atlassian Administration (Hard Skills)
• Workflow Development (Hard Skills)
• Process Automation (Hard Skills)
• Script Development (Hard Skills)
• System Integration (Hard Skills)
• User Support (Soft Skills)
• Workflow Standardization (Hard Skills)
• Tool Integration (Hard Skills)

Job Summary: 

• Be responsible for the consistency, structuring, and configuration of Jira and Confluence tools
• Ensure good practices in the use and configuration of the tools that support agile software engineering processes
• Work closely with the software engineering teams to support and coach them in the processes for using Jira and Confluence, and development lifecycle platforms
• Collaborate in monitoring the potential evolutions of the products
• Continuously improve the service offer for the Atlassian suite tools (Jira, Confluence, Jira Service Desk, and others)
• Participate in the development of tool and platform recommendations for the company
• Collaborate in the implementation of the development targets in alignment with the Agile Center of Expertise
• Creation of workflows, custom fields, dashboards, Kanban, scrum, and reports
• Coordination and delivery of projects and requests to improve the organisation's delivery and management of IT services
• Create and maintain an Atlassian documentation library
• Perform and seek to continuously improve the monitoring of the application environment and supporting infrastructure.

Skills on Resume: 

• Jira Configuration (Hard Skills)
• Agile Coaching (Soft Skills)
• Team Collaboration (Soft Skills)
• Service Improvement (Hard Skills)
• Tool Recommendation (Hard Skills)
• Workflow Creation (Hard Skills)
• Project Coordination (Soft Skills)
• Documentation Management (Hard Skills)

Job Summary: 

• Administer JIRA/Confluence on-prem and cloud
• Creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards, and report configurations
• Install, manage, and administer Jira add-ons
• Manage Atlassian software upgrades
• Work with the Program and Project Management Office, software development, and Product Management stakeholders in designing, developing, and maintaining workflows
• Support end users, developers, and managers
• Create, maintain, and support dashboards and advanced filters for end-user reporting capabilities
• Manage/Administer/Enhance Atlassian tools (Jira, Confluence, Advanced, Jira plugins, databases)
• Configuration of JIRA according to the Program Manager's requirements
• Manage user accounts and resolve support issues with tools, environments, and connectivity.

Skills on Resume: 

• Jira Administration (Hard Skills)
• Confluence Management (Hard Skills)
• Workflow Design (Hard Skills)
• Add-on Management (Hard Skills)
• Software Upgrades (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• User Support (Soft Skills)
• Dashboard Creation (Hard Skills)