• Implement, configure, and maintain Jira for QTS
• Collaborate with stakeholders to gather requirements for new Jira projects and enhancements
• Creates projects in Jira with workflows, reports, and permission schemes to meet the business needs
• Collaborate with internal customers to understand requirements for the planning and release processes in support of each application's respective release calendar
• Manage user permissions for tools according to the needs of the projects and teams
• Provide ideas for using Jira more efficiently to meet business needs and analyze, review, and document current functionality to determine potential areas of improvement
• Create and maintain technical and user-facing documentation to support the QTS Jira platform
• Research and utilize industry-standard methods and techniques
• Provide troubleshooting and support for Jira/Confluence

Skills: Jira Administration, Workflow Design, Requirements Gathering, User Management, Process Improvement, Technical Documentation, Troubleshooting Support, Confluence Integration

• Create custom permission schemes, notification schemes, screens, and similar configuration changes on a project-by-project basis
• Manage multiple projects on several different JIRA instances
• Manage custom add-ons and determine
• Develop new solutions on production systems while maintaining appropriate change controls.
• Develop integrations between Jira, Confluence, and other tools utilizing APIs
• Maintain understanding of Windows and Linux systems
• Maintain understanding of networking, HTTPS, firewalls, SSO, and SAML
• Displays knowledge of engineering methodologies, concepts, skills, and their application in the area of a specified engineering specialty

Skills: Jira Configuration, Project Management, Add-on Administration, Change Control, API Integration, System Administration, Network Security, Engineering Methodologies

• Upgrades and installing/configuring new add-ons
• Work with business partners to define requirements for advanced customizations, automation, and integrations.
• Implements customizations utilizing Jira and Confluence tools
• Acts in compliance with industry and Company technical requirements, standards, policies, and procedures
• Displays knowledge of, and ability to apply, process design and redesign skills
• Displays in-depth knowledge of, and ability to apply, project management skills
• Collaborate with multi-disciplinary teams to define requirements, design solutions, and test implementations
• Consistent exercise of independent judgment and discretion in matters of significance

Skills: Add-on Management, Automation Development, Custom Implementation, Compliance Standards, Process Design, Project Leadership, Cross-functional Collaboration, Independent Decision-making

• Assist project teams in building projects, reports, analyzing data, and release management
• Addon installation and configuration, assist in upgrades and migrations
• Develop and execute on plans necessary to successfully drive the full product lifecycle
• Contribute to the strategic full-lifecycle product planning process, including individual product plans, product line plans, the product innovation pipeline, and product roadmap
• Define proofs-of-concept and test plans, articulating clear success criteria
• Meet with development teams to gather VOC and to help guide product concepts, POCs, and testing
• Create requirements and drive reviews with internal teams and with customers to ensure clarity and understanding.
• Work closely with development teams to define iteration content and communicate user context and business requirements with adequate detail, from epics to problem statements, use cases, workflows, user stories, wire frames, acceptance criteria, etc, inspiring and providing steady direction to technology teams.
• Hold teams accountable and ensure that releases deliver product goals on time
• Contribute to and manage cross-functional development of User Guides, FAQ documents, training presentations, client presentations, etc, to support successful product launches

Skills: Release Management, Add-on Configuration, Product Lifecycle, Strategic Planning, Proof-of-Concept Development, Requirements Analysis, Agile Collaboration, Product Documentation

• Operate, maintain, and troubleshoot Jira and Confluence, part of the Atlassian product suite
• Interact and support customers’ ad-hoc questions through Slack and other platforms
• Assist customers with board configurations and tune JQL queries
• Investigate and remedy customer access and permissions issues
• Help customers with plug-in usage-related questions
• Install, test, and implement new versions of tools and apps in Jira and Confluence
• Create simple Jira workflows, including project workflows, screen schemes, permission schemes, and notification schemes
• Troubleshoot integrations to Jira and Confluence from numerous external systems
• Take corrective action to avert system degradations or possible outages from the OS and application layer
• Assist with application and plug-in testing
• Follow documented Jira and Confluence best practices and policies

Skills: System Maintenance, Customer Support, JQL Optimization, Access Management, Plugin Assistance, Workflow Configuration, Integration Troubleshooting, Performance Monitoring

• Administer the Atlassian toolset, specifically Jira, Jira Service Management, Confluence, BitBucket, Bamboo, OpsGenie, and Workato
• Create and manage complex Jira components, including project workflows, screen schemes, permission schemes, and notification schemes in Jira
• Create and troubleshoot JQL queries, and assist with reports and dashboards for customer-facing teams
• Use Jira Automation to improve the efficiency and usability of the Jira Service Management project
• Create and maintain scripts used by automations and post functions
• Evaluate and manage the use of Atlassian apps for Jira and Confluence to meet business needs
• Participate in occasional tool upgrades, including pre and post-testing conducted in the evenings
• Develop, test, and deploy integrations between Atlassian products and other internal systems

Skills: Atlassian Administration, Workflow Management, JQL Reporting, Automation Scripting, App Management, Tool Upgrades, System Integration, Dashboard Development

• Facilitate integration with external ticketing systems using Workato
• Keep up-to-date with Atlassian products and administration best practices
• Promote the adoption and best practices of the Atlassian suite across the user community
• Administer Confluence and help guide and maintain the organization of data in Confluence
• Create and maintain technical documentation and user guides, including complex runbooks, to ensure proper execution of work
• Train service desk agents and field questions on tool usage from internal staff and external clients
• Provide support for colleagues in using the tools mentioned
• Troubleshoot and debug access and performance problems
• Work with internal stakeholders to understand their requirements and design, and implement solutions

Skills: System Integration, Best Practices, Confluence Administration, Technical Documentation, User Training, Tool Support, Performance Troubleshooting, Stakeholder Collaboration

• Work within a Scrum/Agile development methodology and the product development lifecycle.
• Work with various groups in the company, ranging from Sales to Engineering, to ensure their requirements are met related to work items/tickets/issues.
• Help establish a supportable process and method for issue tracking, including schemas, templates, custom fields, and work items.
• Help ensure security on the instances, both on-premises and cloud instances
• Help ensure the migration from on-premises to cloud-based instances.
• Be responsible for the general health and licensing of the instances.
• Review additional functionality requested against the strategy to ensure maintainability, security, and ease of support.
• Work with product teams to review needs and document processes to help enable and accelerate working in an agile manner.
• Take the lead on initiatives and provide updates to stakeholders

Skills: Agile Development, Cross-functional Collaboration, Issue Tracking, Instance Security, Cloud Migration, System Maintenance, Process Documentation, Stakeholder Leadership

• Contribute to the definition of platform standards for Jira and Confluence, and ensure existing teams/workflows adhere to defined standards
• Optimise Jira and Confluence setup and workflows
• Design, build, and rollout simple and complex workflows/pages for both Jira and Confluence in line with platform standards, including integrating Jira and Confluence (and other Atlassian tools, including Bitbucket, FishEye, Crucible, etc.)
• Build customised workflows
• Extend Jira and Confluence in line with users' needs through integration of add-ons, either developed internally or available via the Marketplace
• Construct custom dashboards and reports to deliver MIS to relevant users/stakeholders
• Compile and analyse development and production bug reports, track and resolve issues and bugs
• Monitor performance of Jira and Confluence and deliver fixes to assure performance (including archival strategy)
• Deliver timely upgrades for both Jira and Confluence in line with Atlassian end of end-of-life policy
• Establish effective access review and control processes
• Establish effective change control processes
• Establish operational procedures for the support team to streamline ongoing support activities
• Maintain up-to-date documentation of the functionality implemented in Jira and Confluence

Skills: Platform Standardization, Workflow Optimization, Tool Integration, Add-on Development, Dashboard Reporting, Issue Resolution, Performance Monitoring, Change Management

• Help to support and maintain Jira and Confluence processes
• Contribute as a technical expert on Jira and Confluence applications, and implement the best practices and standards
• Develop an understanding of business processes supported by Jira and Confluence
• Contribute as a leader by suggesting tool usage, standard methodologies, and implementations
• Document technical solutions that are in line with the required objectives
• Identify and communicate gaps between current and required end states
• Work with users to improve and provide consistent performance
• Work as a trusted support and escalation point for major technical issues
• Assist with delivery management processes and enforcement
• Provide scheduled and ad-hoc demos and training sessions for Atlassian tools
• Communicate and collaborate with internal/external teams

Skills: Process Support, Technical Expertise, Business Analysis, Best Practices, Solution Documentation, Gap Analysis, Performance Improvement, Team Collaboration

• Collaborate with cross-functional teams to collect requirements and develop solutions to support the daily needs of a rapidly growing business.
• Provide configuration and administrative support of Atlassian products and plug-ins.
• Administer JIRA instances on a day-to-day basis, setting up and supporting user access privileges, project roles, workflows, security, and plug-ins.
• Provide configuration and administrative support for Domo and other ME enterprise suites of tools.
• Perform daily audits to identify and resolve performance blockers.
• Develop metrics, dashboards, and advanced filters in JIRA/Confluence/Portfolio/Domo and other toolsets to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
• Determine ways to optimize and improve ME enterprise tools to provide the highest level of value to the organization.
• Document and communicate requirements, processes, and change requests to ensure the delivery of solutions that meet the needs of the business.
• Provide recommendations to end-users and leaders on best practices and standardization in implementing and leveraging processes within the enterprise suite of tools at ME
• Develop a JIRA/Confluence framework for managing and reporting on Agile and Non-Agile projects.
• Create and maintain a Confluence site structure to meet growing business needs.
• Maintain a healthy enterprise tool suite by periodically reviewing configurations, permissions, workflows, dashboards, integration, and logs.
• Create and maintain a governance plan for ME enterprise tools.
• Create and maintain detailed technical and user-facing documentation for ME enterprise tools.
• Support and manage integrations to external systems.

Skills: Requirements Gathering, Atlassian Administration, Access Management, Performance Auditing, Dashboard Development, Process Optimization, Governance Planning, System Integration

• Performs system backups and recovery.
• Maintains and monitors system configuration to ensure data integrity.
• Provides 1st and 2nd tier technical support and problem resolution for the computing environment.
• Assists with the administration and maintenance of account management processes using Active Directory, LAN-based user application systems, enterprise messaging and collaboration technologies, and enterprise data storage environment.
• Collaborates in the design of systems for scalability, security, and availability while providing overall capacity management targets and forecasts.
• Maintain and monitor Configuration Management practices and documentation for all hardware, operating systems, and application software systems.
• Assist with the deployment/installation of new software releases and system upgrades.
• Evaluates and installs patches and resolves software-related problems.
• Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification.

Skills: System Backup, Data Integrity, Technical Support, Account Administration, System Design, Configuration Management, Software Deployment, Patch Management

• Provide user management support and project provisioning support for JIRA and Confluence
• Maintain JIRA projects, users, workflows, and permissions
• Improve JIRA security, set access permissions for JIRA projects, and Confluence spaces
• Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration
• Customize dashboards and filters using scripting languages
• Identify requirements for improved usage and usability of collaborative tools
• Ensure improvements are incremental and follow the organisation's SDLC practices
• Develop scripts and programs, and make configuration changes in JIRA, Confluence, and improve usability

Skills: User Management, Project Provisioning, Security Administration, Workflow Management, Dashboard Customization, Usability Improvement, SDLC Compliance, Script Development

• Installing, configuring, maintaining, administering, and enhancing JIRA Core, JIRA Software, Confluence, JIRA Service Desk, and key 3rd party add-ons
• Helping guide the configuration and documentation of client JIRA and Confluence instances
• Working with customers to enable custom workflows, fields, screens, dashboards, and reports
• Creating and managing complex configuration elements, including project workflows, screen schemes, permission schemes, and notification schemes
• Advising on best practices, configuration, and recommendations to avoid common pitfalls and challenges
• Installing and configuring 3rd party add-ons for Atlassian products to provide enhanced capabilities (Portfolio for Jira, Structure, Tempo, Insight, etc.)
• Providing client training on Jira and Confluence usage, administration, and operational use and maintenance of the systems
• Providing support to client administrators and users to ensure the success of the implemented solution

Skills: System Administration, Configuration Management, Workflow Design, Dashboard Reporting, Best Practices, Add-on Installation, Client Training, User Support

• Front-end configurations, implementing customization, evaluating, implementing, and managing plug-ins, integrations, and being a go-to source for all Jira-related questions and tasks.
• Create, manage, and support all administrative functions associated with the Atlassian product suite, including Jira Software, Confluence, Access, GitHub, Aha, ServiceNow, etc.
• Install, manage, and administer Jira add-ons, plugins, and extensions.
• Define and manage the rollout of comprehensive/complex workflows (with conditions, validators, and triggered post functions), field configurations, screen schemes, permission schemes, and notification schemes.
• Gather requirements for business processes and determine ways to optimize and improve JIRA/Confluence setup and workflows, as well as identify where functionality can/cannot meet user requests.
• Create training material and standard operating procedure documentation.
• Provide formal and informal training to Jira users and less experienced Jira Admins.
• Promote adoption and best practices among the Atlassian user community.

Skills: Front-end Configuration, Plugin Management, Atlassian Administration, Workflow Design, Process Optimization, Training Development, User Education, Best Practice Promotion

• Refine current Jira processes to be more streamlined and uniform for agile teams.
• Troubleshoot issues, communicate with process owners, and continue to improve support processes.
• Troubleshoot application issues and add-on integration issues in Jira and Confluence, working with Atlassian support.
• Create, manage, and support how to leverage Jira APIs for users to automate manual processes, implement business processes, data migration routines, and extract data for reporting and analytics purposes.
• Provide Jira subject matter expertise in discussions regarding governance within Jira.
• Provide User Management and support for users, manage system access across groups to ensure compliance, and maintain best practices.
• Support teams and senior executives with their reporting needs by developing actionable planning views, project metrics, and status reports/dashboards either directly in Jira or through PowerBI.
• Work with remote teams and team members.
• Work with Agile projects and processes with multiple cross-functional teams.

Skills: Process Streamlining, Issue Troubleshooting, API Automation, Governance Expertise, User Management, Data Reporting, Agile Collaboration, Cross-functional Support

• Provide Jira administration support to help with managing projects, service desk, and dashboards
• Create and organize new projects, configure the layout, design, and Workflow of the Jira projects
• Perform user and group administration on Jira
• Be responsible for writing complex JQL queries to create filters, reports, and dashboards for the stakeholders
• Collaborate with stakeholders to gather the requirements of their projects and work on them accordingly
• Perform application and system administration, including patching, upgrading, backups, etc.
• Test new features, plug-ins, and upgrades to ensure they are compatible
• Be responsible for improving overall Jira security
• Monitor the health and performance of the Jira systems/application and respond to incidents/alerts as they arise, and update stakeholders on issue resolution

Skills: Project Administration, Workflow Configuration, User Administration, JQL Reporting, Requirement Gathering, System Maintenance, Feature Testing, Security Monitoring

• Create custom projects in the Atlassian tool suite for complex workflows, reports, and permission requirements to meet business needs
• Administer Jira software and integrate with other Atlassian tools and external applications
• Work with analysts and customers to derive requirements for use cases/scenarios and recognize opportunities for improvement for business processes, and determine ways to problem-solve, analyze, and develop solutions based on customer interviews and data
• Create and maintain Jira and Confluence collaboration sites (e.g., Kanban boards, Scrum boards, documentation pages, etc.)
• Plan, design, and develop pages within Confluence and integrate with JIRA to maximize usability
• Create JIRA and Confluence reports, visuals, and dashboards
• Validate and prioritize issues found within products, both internally and as logged through technical support
• Troubleshoot and resolve user issues.
• Provide training and self-help documentation for JIRA and Confluence users.
• Facilitating meetings to determine the validity and priority of issues found within products, both internally and as well as reproduced issues logged through Technical Support
• Build Metrics and Reports using Excel Macros

Skills: Project Configuration, Tool Integration, Requirements Analysis, Site Management, Page Design, Dashboard Reporting, Issue Resolution, User Training

• Perform Jira administration of Atlassian tools, including Jira and add-on support for Jira Structure by ALM Works
• Help migrate from the Jira Instance to Jira JaaS, a Jira cloud-based service.
• Business Process Analysis as it relates to workflow configuration, support of ongoing requirements, and environment management
• Design and develop workflows, build custom applications, and develop mechanisms to automate manual processes
• Provide JIRA subject matter expertise in discussions regarding governance within JIRA, implications arise in the environment with internal/external users accessing the current and new instance
• Create and maintain technical and/or user-facing documentation for training
• Develop and execute automation in close collaboration with cross-functional team members/key stakeholders
• Provide data analysis, process improvements, creative problem solving, and cross-functional collaboration
• Work with remote teams and team members

Skills: Jira Administration, Cloud Migration, Workflow Design, Process Automation, Governance Expertise, Technical Documentation, Data Analysis, Cross-functional Collaboration

• Work with Agile projects and processes with multiple cross-functional teams
• Manage all aspects of the Atlassian tool chain, including workflows, custom fields, schemes, add-ons, and integrations for the Program Management team
• Collaborate with cross-functional teams across organizations to gather requirements to develop and deliver solutions to optimize the tooling experiences for Program Managers
• Design custom Jira workflows for different issue types to assist in automation
• Create, customize, and maintain support dashboards and advanced filters for end users' reporting capabilities
• Develop metrics dashboards, heatmaps, and reports to provide development teams and senior leadership with meaningful operational/performance metrics and status reports
• Balance user requests and business needs against established JIRA governance best practices.
• Multi-task and balance tasks with varying priorities.
• Maintain strong and healthy relationships with key stakeholders

Skills: Agile Management, Toolchain Administration, Requirements Gathering, Workflow Design, Dashboard Development, Metrics Reporting, Governance Compliance, Stakeholder Management

• Configure and maintain the production and development Jira environments
• Work with internal stakeholders to enable custom issue types, workflows, fields, dashboards, and reports
• Create and manage JIRA project components, including but not limited to project workflows, screen schemes, permission schemes, and notification schemes
• Ensure system stability and availability, and address internal and external user issues promptly
• Work closely with the process improvement team to enhance the workflow of daily tasks to drive improvements in team efficiency
• Respond to support requests for permissions and other internal needs
• Administer the Opsgenie implementation while assisting internal users with permissions, scheduling, priorities, and more
• Research and implement new approaches to Jira and Confluence usage
• Identify training requirements and work with stakeholders to ensure an appropriate training programme is in place

Skills: Environment Management, Workflow Configuration, System Stability, Process Improvement, User Support, Opsgenie Administration, Tool Optimization, Training Coordination

• Be responsible for building world-class workflows in Jira that capture the intake project data and transform it into a meaningful leadership report via visualization
• Set up advanced dashboards and filters in Jira
• Discuss needs with stakeholders/customers to understand the Jira requirements
• Configure Jira to enable the productivity of teams and keep the system performing well
• Recommend modifications to Jira processes and procedures, and contribute to best practices
• Day-to-day Jira/Confluence workflow/issues, screen schema configuration, requirements documentation
• Document the workflow as a playbook for future use
• Discuss needs with stakeholders/customers to understand requirements
• Configure Jira to enable the productivity of teams and keep the system performing well

Skills: Workflow Engineering, Dashboard Configuration, Requirement Analysis, System Optimization, Process Improvement, Configuration Management, Documentation Development, Stakeholder Collaboration

• Perform a full audit and review of current tooling and reporting used across the Tech Delivery PMO and globally connected teams, from initial intake through final delivery, and identify opportunities for improvement.
• Work with the PMO Lead, create new solution requirements based on user needs, and create a plan to drive these changes throughout the organization.
• Add new fields, automation, views, forms, dashboards, and workflow to the existing Jira and Confluence instances based on best practices in custom software development with distributed teams.
• Create new reports and working dashboards to be used by different entities throughout the organization, including product, engineering, delivery, and architecture teams, as well as senior executives, through the use of Jira, Tableau, and PowerBI.
• Link current Jira instances together via Jira Align and help to create meaningful reports, such as dependency management across the global organization.
• Solicit continuous feedback from users of all Tech Delivery PMO tools and modify and adapt systems and tools to adapt in the spirit of iterative improvement.
• Undertake quality assurance reviews of JIRA and Confluence data, workflows, and work with teams to implement changes to ensure meaningful data is readily available across workstreams and projects
• Set standards for use of JIRA and Confluence and drive conformity to those standards, providing the Engineering Leadership team with insights and recommendations
• Create dashboards and reporting templates, creating filters and configuring workflow capability/fields to provide stakeholders with operational performance insights and status reports
• Provide regular status reports on Projects and Workstreams, identify and implement process improvements related to the use of JIRA and Confluence, evaluating and managing the use of add-ons and integrations

Skills: Tooling Audit, Solution Design, Workflow Automation, Dashboard Reporting, Data Integration, Quality Assurance, Standardization Governance, Process Improvement

• Perform a full audit and review of current tooling and reporting used across the Tech Delivery PMO and globally connect teams from initial intake through final delivery, and identify opportunities for improvement
• Work with the PMO Lead, create new solution requirements based on user needs, and create a plan to drive these changes throughout the organization
• Add new fields, automation, views, forms, dashboards, and workflow to the existing Jira and Confluence instances based on best practices in customer software development with distributed teams
• Create new reports and working dashboards to be used by different entities, including product, engineering, delivery, and architecture teams, as well as senior executives, through the use of Jira, Tableau, and PowerBI
• Link current Jira instances together via Jira Align and help to create meaningful reports, such as dependency management across the global organization
• Help teams working in Jira Software while extending coordination and planning to the program, portfolio, and enterprise using Jira Align
• Assess for and recommend ongoing actions to be taken by clients.
• Teach and enable the client on how to manage Atlassian improvement in their transformation, not leading the transformation for the client.
• Collaborate closely with Program Managers to facilitate reporting and advanced roadmaps, and support Jira hygiene
• Work together with Product and Operations teams to implement tactical changes and strategic improvements, manage app requests, and the staging instance
• Work together with Project Managers and the Tech Enablement team to document how to use Jira at Collibra, and publish guides and best practices
• Support the Release management process and cross-organization enablement initiatives

Skills: Tooling Audit, Solution Development, Workflow Automation, Executive Reporting, Jira Alignment, Client Enablement, Roadmap Management, Release Support

• Create and manage custom workflows (encompassing filters, dashboards, automations, etc.) and Confluence web pages.
• Collaborate with internal/external units and Intelligence Community (IC) personnel necessary to accomplish network account assignments, accesses, and resolution of trouble calls
• Develop user-training materials and facilitate remote, classroom, and over-the-shoulder training.
• Serve as a technical expert for the Wing-level web infrastructure and assist in the creation of short and long-term strategies for ISR data maintenance and upgrades.
• SharePoint development, administration, and customization.
• Applicants must maintain, adhere and continuously improve Jira/Confluence capabilities in compliance with Enterprise Process Management System (EPMS) business practices.
• Provide support, consultancy, and advice to the various development teams at the European Commission
• Help with load testing and code profiling, with defining the physical architecture, including clustering, etc.
• Assistance with the implementation of the technical architecture during information system infrastructure development projects
• Administer and Maintain Security Scheme (Permissions and Group Memberships)
• Format and integrate pages to transform the flat Confluence architecture into a more professional website
• Support the Development of Training Videos and Periodic Community Training Events to drive user adoption

Skills: Workflow Management, Confluence Administration, User Training, Technical Strategy, SharePoint Development, Process Compliance, Security Administration, Architecture Support

• Experience with Jira Service Desk implementation and customization
• Experience setting up JIRA Service Desk projects, workflows, SLA calculations, and dashboards
• Experience identifying and reporting incidents and working with Technical Support teams
• Experience from the Shared Service Centre and/or the Insurance market
• Business Process Analysis and Test Management experience
• Knowledge of an additional European language
• Ability to drill down and find solutions independently
• Strong customer orientation and good communication skills
• Excellent spoken and written English (C1)

Qualifications: BS in Information Technology with 6 years of Experience

• Expert-level tool administration knowledge on JIRA and proficiency in the Atlassian tool suite.
• Experience in JIRA administration
• Hands-on experience in process automation, best practice approach, technology efficiency, and effectiveness
• Experience in the design, configuration, implementation, and maintenance of applications
• Knowledge of project management (both agile and waterfall)
• Working knowledge of scripting languages, Databases, REST APIs, and Jira Query Language (JQL).
• Ability to translate business needs into JIRA projects
• Strong ability to communicate with both technical and non-technical team members
• Service-oriented mindset with a passion for identifying and serving the needs of others
• High energy, ability to train, ability to effect change in an organization

Qualifications: BS in Computer Science with 8 years of Experience

• Experience in Jira administration.
• Jira development experience
• Experience working in a SCRUM or Agile environment.
• Experience developing and deploying custom plugins for Jira.
• Experience with Jira APIs and Tool Integration.
• Experience with Jira Configuration Manager.
• Experience in Java, JavaScript, and proficient scripting ability to automate workflows and extend base functionality.
• Experience with self-hosted environments.
• Experience in implementation and documentation.
• Basic understanding of project management principles.
• Knowledge of applications such as Tableau, SAP Business Objects, Confluence, Planview, and Saba.
• Proficient in Project Setups, Components, and JIRA Reporting
• Ability to interpret business requirements and to estimate workload.
• High accuracy and meticulous attention to detail.

Qualifications: BA in Business Administration with 7 years of Experience

• Experience as a JIRA Administrator or customising JIRA
• Expert-level tool administration knowledge on JIRA, and proficiency in the Atlassian tool suite
• Basic programming knowledge (Java and/or Groovy)
• Proficient in Project Setups, Components, JIRA Reporting, Report Filters, and Dashboard creation
• Excellent problem-solving and process implementation skills
• Good interpersonal skills supported by confident and expressive verbal and written communication styles
• Good influencing and analytical skills
• Ability, under pressure, to rapidly troubleshoot underlying issues and to propose viable solutions
• Ability to work in a constantly changing environment
• Ability to operate across organizational boundaries, to influence technology staff, and to have an impact on the internal technology community
• Ability to quickly learn new products and business concepts
• Be able to manage multiple tasks and be results-oriented

Qualifications: BS in Software Engineering with 5 years of Experience

• Experience in setting up and supporting JIRA Data Center.
• SQL and JQL query experience.
• Experience customizing workflows, setting up dashboards, and generating reports.
• Experience with JIRA Service Desk.
• Hands-on experience using JIRA REST APIs for integration with other tools like Jenkins, Sonar, Slack, and Automation frameworks.
• Hands-on experience working with JIRA as an Administrator
• Experience using/extending REST API using Java for JIRA.
• Experience in customizing and supporting JIRA Service Desk.
• Experience supporting Atlassian tools in an AWS environment.
• Basic knowledge and understanding of the software development cycle.
• Knowledge of Single Sign-On protocols and their implementation for JIRA and plugins.
• Excellent problem-solving skills and demonstration of critical thinking.
• Strong written and verbal communication skills.
• Ability to automate and extend base JIRA functionality, including scripting.

Qualifications: BA in Management Information Systems with 9 years of Experience

• Atlassian certified JIRA Administrator
• Experience with JIRA administration/support
• Experience in Excel Macros
• Experience with SAS programming
• Experience with FWA claims and investigations
• Experience with the Affordable Care Act
• Direct experience with the Atlassian product suite, with a focus on JIRA and Insight for project/application administration
• Demonstrated experience with data analysis with an attention to detail and ability to manipulate large data sets, and to identify patterns and anomalies
• Experience with Microsoft Office Suite.
• Experience writing custom JQL (JIRA Query Language) to pull specific data from the existing JIRA case management system, and an understanding of Power Scripts
• Experience in constructing custom dashboards using various filter types in JIRA to track case management and convey metrics for reporting
• Experience balancing multiple priorities and deadlines in a fast-paced environment
• Documented experience drafting system documentation, including requirements, data dictionaries, data and system design documents, workflows, and scripts
• Experience with Agile methodologies and tools (e.g., Scrum, Kanban, etc.)
• Experience in performing Atlassian installations, migrations, and plug-in installations
• Knowledge of JIRA administration activities, including configuration, maintenance, upgrades, and enhancements
• Working knowledge or willingness to pick up quickly support for additional Atlassian modules and add-ons, such as Confluence, Power Dashboards, and ScriptRunner

Qualifications: BS in Computer Engineering with 11 years of Experience

• Experienced in Atlassian REST API's and Atlassian SDK Toolkit
• Experienced in identifying, debugging, and troubleshooting application performance-related issues in production.
• Experience leading multiple teams and projects.
• Experience working with Clients directly
• Good knowledge of Jira usage with other DevOps tools
• Good knowledge of Jenkins, GitHub, qTest, TOSCA, and ALM
• Expert in migrating Jira projects from Cloud to On-Prem Data Center instance or from on-Prem server to Data Center instance
• Expert in the installation and upgrade of Jira and Confluence instances
• Expert in Jira administration and configuration
• Excellent communication skills
• Ability to organize, prioritize, and work under time constraints.

Qualifications: BA in Project Management with 9 years of Experience

• Experience as a JIRA administrator in Server or Data Center platforms
• Experience configuring JIRA workflows for agile and service delivery environments
• Experience administering Opsgenie for on-call rotations
• Confluence administration experience
• T-SQL and HTML experience
• Knowledge of Agile methodologies
• Proficient with scripting post functions, triggers, conditions, validators, etc.
• Skilled with JQL for creating filters, dashboards, boards, etc.
• Strong work ethic and excellent time management skills
• Ability to work with diverse teams and communicate effectively

Qualifications: BS in Data Science with 6 years of Experience

• Experience with in-depth hands-on expertise with the Jira products supporting 3rd party add-ons (Portfolio, Structure, etc.) and integrations
• Experience with writing scripts (e.g., ScriptRunner) and managing reports on Jira and supported reporting applications (e,g. EazyBi, PowerBI)
• Experience transforming business processes into actionable automation via tools
• Experience with providing user management, access roles and permissions, global and project-level configuration and maintenance, training, and end-user support for JIRA
• Experience in administering and leveraging modern EiPass platforms such as Workato or tray.io
• Working knowledge of enterprise IT services, technologies, and processes
• Solid understanding of Agile principles and project management methodologies
• Ability to write custom JQL (Jira Query Language)
• Ability to work independently with minimal guidance in a rapidly changing environment

Qualifications: BS in Cybersecurity with 8 years of Experience

• Jira Administrator for Cloud Certification
• Hands-on experience as an administrator with Jira and Confluence (cloud)
• Experience integrating Jira, Confluence with other applications using REST APIs and using/extending REST API using Java for Jira/Confluence
• Experience in the design, development, and implementation of Atlassian tools and customization, primarily Jira
• Experience with a positive outcome in enabling enterprise-level processes using Jira and Confluence
• Experience creating and managing reports on Jira and supporting reporting applications
• Be able to work independently with minimal guidance in a rapidly changing environment
• Process-oriented mindset and ability to root cause issues/problems
• Demonstrate good interpersonal skills and effective communication, both written and spoken
• Strong work ethic and the ability to work with diverse teams across different time zones

Qualifications: BA in Organizational Leadership with 7 years of Experience

• Atlassian Certification for JIRA Cloud
• Dedicated hands-on experience in JIRA Administration, including experience in Service Management, Software, OpsGenie, Insight, and Status Page
• Demonstrated experience providing mentorship, technical guidance, and training to Technical Support teams
• Demonstrated experience deploying software/applications, completing system configuration, and resolving installation issues
• Hands-on experience with JQL custom scripting
• Working knowledge of Confluence and Jira
• Familiarity with either Web Design or Database Architecture
• High level of customer service skills, and ability to fluctuate technical communication level
• Strong technical aptitude and ability to research and solve complex issues independently
• Be able to work on-site in an office environment
• Be able to identify what work needs to be done without necessarily being told
• Comfortable with working in ambiguous environments
• High level of motivation, initiative, and responsibility

Qualifications: BS in Information Systems with 8 years of Experience

• Jira Cloud administration experience
• Programming experience in Groovy and/or JavaScript
• Programming experience in Java (Springboot experience)
• Linux Administration Experience (SuSE Linux Enterprise Server experience
• Jira Software Data Center administration experience
• Experience with Atlassian JIRA Software Data Center and Jira Cloud
• Hands-on knowledge of Atlassian JIRA Service Management
• Professional background with Atlassian Advanced Roadmaps for JIRA
• Demonstrated ability to use Script Runner for Jira (Groovy) to extend functionality.

Qualifications: BA in Operations Management with 9 years of Experience

• Experience with other, competitive or alternative collaboration tools
• Advanced knowledge of Atlassian architecture, focusing on JIRA, Jira Service Desk, and Confluence, with a deep understanding of modularized workflows, permission schemes, notification schemes, and screen schemes.
• Skills to develop solutions for integration with other tools, automate manual processes, data migration routines, and extract data for reporting and analytics purposes.
• Excellent verbal and written communication skills.
• Good presentation and training delivery skills.
• Strong team player with excellent customer service skills.
• Must have a strong work ethic with good time management skills.
• Ability to liaise and communicate with all levels of internal/external users and offer solutions and advice clearly and appropriately.
• Ability to work in a dynamic environment.

Qualifications: BS in Systems Engineering with 7 years of Experience

• Experience in the Jira systems administration or tools administration space
• Experience with Jira administration, including user management, creating queues, parsing emails, etc.
• Experience with dashboards within Jira
• Experience with Google Forms and email parsing
• Experience with Atlassian tools
• Experience with exporting data from Jira to be used in Tableau
• Experience in troubleshooting environment/code/config issues provides support, monitoring, and maintenance of deployed products
• Experience with Agile development processes and tools (e.g., Jira, Azure DevOps)
• Excellent problem-solving and troubleshooting skills

Qualifications: BA in Human Resource Management with 5 years of Experience

• Experience with JIRA and Confluence
• Experience with the installation and configuration of both Jira/Confluence Server and Cloud
• Experience with database structure and frameworks
• Experience with configuring the layout, design, workflow, and dashboard
• Experience with the migration of content during equivalent upgrades
• Experience in development, implementation, and maintenance of Atlassian products (JIRA Service Management, Software, and Confluence).
• Demonstrated experience in developing system requirements, solution architecture, testing/regression testing, and defining support procedures.
• Integration experience on Jira and Confluence with plugins and some custom development work
• Knowledge of SDLC or Agile concepts
• Communication skills, computer programming acumen, and the ability to analyze systems and determine how these systems can meet client needs

Qualifications: BS in Network Administration with 8 years of Experience

• Jira Administration for Data Center and Server Certification.
• Experience managing all aspects of the Atlassian tool suite, including workflows, custom fields, schemes, add-ons, and integrations.
• Experience and ability to write complex JQL (Jira Query Language).
• IT, government, or health/human services process modelling experience.
• Traditional development experience and an understanding of how to use HTML/CSS/JS, and using/extending REST/API Services.
• Experience working with various Application Service Dev Ops teams, certification working experience
• Advanced JIRA admin experience to help maintain and improve Agile Projects monitoring, tracking, and Delivery, Scrum Master 
• Problem-solving and conflict-resolution skills
• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.

Qualifications: BA in Communication Studies with 9 years of Experience

• Experience working with JIRA/Confluence or Atlassian software systems. 
• Experience working with JIRA Service Desk.
• Experience working in the Intelligence community. 
• Experience supporting the ACC ISR enterprise.
• Familiar with developing JIRA workflows, customization, and integrations to support management
• Familiar with managing JIRA and related product updates and patching, worked with Atlassian support and support organizations of the product plug-ins.
• Familiarity with agile methodologies and the ability to work in a scrum team
• Ability to think abstractly and guide others
• Ability to articulate technical topics to non-technical audiences, both in writing and in diagrams, and in person
• Willing to flex the behavioral style to meet the needs of the team or work at hand

Qualifications: BS in Business Information Technology with 7 years of Experience

• Proven experience in Atlassian Jira and/or Confluence administration, including installation, configuration, and management
• Experience of working with Development/DevOps teams to design and develop improvements in Jira, as well as templates for future use
• Experience of Continuous Integration and Continuous Development
• Experience with integration with Confluence and other SaaS/on-premises software.
• Knowledge of Atlassian architecture, with a focus on JIRA, Service Desk, and Confluence, with modularized workflows, permissions, notifications, and screens.
• Solid analytical and troubleshooting skills to resolve any issues in Jira and Confluence
• Ability to work in fast-paced environments, take ownership of the workload, and prioritise tasks accordingly
• Strong communication skills, including the ability to explain and teach on the best use of the Atlassian product suite
• Strong organizational skills to plan, develop, and maintain programs and initiatives simultaneously.

Qualifications: BA in Industrial-Organizational Psychology with 8 years of Experience

• Industry experience as a system integrator, an API developer, and/or a Java developer.
• Good hands-on experience working with JIRA integrations and JIRA administration.
• Understanding of technology methodologies, including Agile (SCRUM), continuous integration/continuous development, and automation.
• Familiarity with JIRA and writing user stories.
• Expert SQL and basic Python, and Snowflake knowledge
• Capable of API delivery end-to-end, which includes Planning, Design, Development, Testing, and Delivery of API.
• Solid attention to detail and appreciation for the need to consistently generate high-quality, extremely sensitive output are a priority in daily work.
• Must have excellent communication, organization, and follow-through skills
• Ability to explain upcoming changes and initiatives in ways that technical and non-technical people can easily understand

Qualifications: BS in DevOps Engineering with 7 years of Experience

• Extensive experience with Confluence and Jira administration
• Experience in working with Agile teams
• Experience configuring and managing JIRA
• Experience with Jira Advanced Roadmaps, qTest, or Service Desk
• Basic programming knowledge with an understanding of Groovy scripting, Java, Python, or any scripting technologies to automate Jira workflows and tasks
• Understanding of web technology
• Proficient in understanding and adapting JQL
• Proficiency in Project Setups, Components, JIRA Reporting, Report Filters, and Dashboard creation
• Ability to quickly diagnose and fix issues
• Be able to manage multiple priorities and get things done in a fast-paced environment.

Qualifications: BS in Applied Computer Technology with 6 years of Experience

• Experience as a Jira Administrator in a software development organization
• Development experience in Scripting with ScriptRunner.
• Experience in working in a multi-language, multi-time zone environment
• Experience using report tools
• Experience with Confluence administration
• Familiar with working in an agile/scrum environment
• Communicate fluently in English, written and spoken
• Excellent communication skills, with a can-do attitude
• Strong troubleshooting and problem-solving skills
• Be able to manage and prioritize multiple concurrent tasks

Qualifications: BA in Technical Writing with 5 years of Experience

• Experience working with Software Implementation with SAAS products
• Experience working with software implementation workflows and working with team members or clients, clearing roadblocks.
• Experience managing Jira project timelines, user stories, software code check, people assigned to projects, etc
• Experience with the various phases of Software Development Lifecycles and when to push updates, or new product features to client sites
• UI/UX design experience, or working with implementing those solutions for clients
• Knowledge and development experience with Web Applications
• Solid understanding of Agile principles and project management methodologies
• Ability to write custom JQL (Jira Query Language)
• Ability to communicate, written and verbal, with technical and non-technical cross-functional teams.
• Proficiency in Ruby, Python, and experience working with REST APIs

Qualifications: BS in Web Development with 8 years of Experience

• Agile Certifications (CSM, SAFe, or similar certifications)
• Jira Software, Jira Service Desk, and Confluence software administration experience
• Experience with customization of tools like JIRA, Jira Service Desk, and Confluence, creating custom workflows, fields, conditions, validators, post-transitions, and other project components in Jira
• Experience developing custom solutions using the Atlassian product suite
• Knowledge of change management methodologies used to drive organizational change
• Conceptual and practical understanding of project management, agile, SAFe, software development, systems engineering, and information technology.
• Strong analytical and problem-solving skills
• Strong interpersonal skills to communicate with stakeholders and software development personnel
• Ability to work in a collaborative, team environment
• Strong ability to communicate with both technical and non-technical team members

Qualifications: BA in Digital Media Management with 9 years of Experience

• Jira/Confluence administration Experience
• Experience in integrating Jira with external systems
• Experience in creating workflows using validators, post-functions, and scripts
• Understanding Groups and Jira/Confluence Access Rights System
• Good knowledge of the Jira internal structure, including monitoring, analysis, and troubleshooting of performance issues
• Familiar with advanced Jira workflow and screen configurations.
• Proficient with the Agile approach (Scrum, Kanban, and SAFe).
• Excellent communicator, with the ability to adapt well and multitask amidst changing priorities in a fast-paced and often ambiguous environment
• Skills in selecting, installing, and configuring plugins
• Ability to write scripts in Groovy under Scriptrunner or its analogues

Qualifications: BS in Cloud Computing with 8 years of Experience

• Experience designing content management and data taxonomies
• Experience in setting and managing user permissions.
• Experience supporting and customizing Jira to meet the needs of diverse groups of developers.
• Experience with administering and developing software team solutions on Atlassian tools, JIRA, and Confluence
• Experience with Jira Server and Jira Service Management administration (installing and upgrading the tool)
• Experience administering, supporting, and maintaining Microsoft-based enterprise applications, systems, and Enterprise Backup and Recovery systems.
• Advanced understanding of JIRA workflows, permission schemes, notification schemes, screen schemes, etc.
• Excellent oral and written communication skills
• Ability to adapt quickly to an existing, complex environment

Qualifications: BA in Knowledge Management with 7 years of Experience