• Create and maintain client relationships
• Advises customers by providing information on products
• Sell merchandise to consistently meet or exceed sales expectations
• Provide outstanding customer service and a high-quality shopping experience to grow the customer base
• Documents sales by creating or updating customer profile records
• Keeps clientele informed of preferred customer sales and future merchandise of potential interest
• Contributes to team effort by accomplishing related results
• Understand and utilize policies and procedures to be proficient in handling customer transactions and solving customer service issues appropriately
• Perform store set up and closing operations, including opening and closing the office area and moving jewelry to and from the store safe and display areas
• Perform basic store maintenance, merchandising, and other required activities to keep the store clean, safe, and inviting

Skills: Customer Relationship Management, Product Knowledge, Sales Performance, Customer Service, Record Management, Client Communication, Team Collaboration, Store Operations

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires
• Provide customers with the best product knowledge
• Consistently greet customers and educate them on current promotions
• Foster repeat business by building relationships with customers and promoting the credit card
• Efficiently and accurately process sales transactions using the POS register system and adhere to checkout standards
• Resolve customer issues through aligning with the core values of trust, integrity, and respect
• Achieve individual and store goals for sales, customer acquisition, and loyalty program participation
• Participate in the ongoing maintenance of the selling floor and fitting rooms, including re-sizing of fixtures, putting go-backs away, executing markdowns, and signing fixtures and windows
• Complete the markdown process with urgency and accuracy in accordance with company standards
• Participate in store programs and selling events
• Maintain the proper display of merchandise in the store, ensuring it complies with brand standards
• Adhere to Asset Protection control and compliance procedures
• Support the store’s shortage and theft awareness program through the reporting methods provided by the company
• Efficiently complete tasks or special projects assigned by store leadership

Skills: Customer Needs Assessment, Product Expertise, Promotional Communication, Relationship Building, Transaction Processing, Conflict Resolution, Sales Achievement, Visual Merchandising

• Promotes mission and provides signature service to customers by delivering a unique and engaging experience.
• Sells merchandise by assisting customers in-store, online, or over the phone with selection, showing merchandise, explaining features and benefits, providing product knowledge, responding to customer concerns and questions, reviewing price, and closing the sale.
• Ensures customers are greeted appropriately and in a timely manner.
• Focuses on and follows through with customer needs by connecting with the customer.
• Uses technology to assist in the sales process, including Borsheims.com, Virtual Showroom, industry websites, vendor portals, live chat, and Point of Sale (POS) system.
• Uses a suggestive selling technique for add-on and future sales.
• Proactively informs customers of upcoming events, new products, complimentary products, etc.
• Maintains a client base and actively calls and prospects customers for vendor events, special sales, and future promotions, through the use of clientele and customer relationship management (CRM) tools.
• Completes paperwork according to company policy and procedures, ensuring it is legible, detailed, and accurate.

Skills: Customer Engagement, Product Knowledge, Sales Techniques, Client Relationship, Technology Utilization, Suggestive Selling, Communication Skills, Administrative Accuracy

• Assists in pulling merchandise for sales orders via the E-commerce website and email.
• Processes various customer requests such as special orders, engraving, etc.
• Prepares proper documentation using a computer, forwards it to the appropriate person for completion.
• Performs weekly audits of open sales orders to ensure all orders are closed out and finalized.
• Assists in putting out and pulling merchandise each day.
• Helps maintain department appearance by organizing displays and cleaning regularly.
• Maintains department appearance by organizing displays and cleaning regularly.
• Restocks merchandise to be sure all inventory is represented on the sales floor at all times.

Skills: Order Processing, Customer Support, Documentation Management, Sales Auditing, Inventory Handling, Merchandising Assistance, Store Maintenance, Display Organization

• Monitors inventory and informs supervisor/buyers of out-of-stock, misplaced, or missing merchandise.
• Follows established security procedures when handling merchandise.
• Monitors inventory and informs gift-buying staff of out-of-stock, misplaced, or missing merchandise.
• Performs department opening and closing procedures.
• Attends in-house training, vendor, and product knowledge seminars.
• Offers input and suggestions to management for increasing efficiencies.
• Communicate with customers, co-workers, and business contacts courteously and professionally.
• See well enough to read small print, identify merchandise, read a computer screen and printout, and count currency.
• Hear and speak well enough to converse with others in person, via telephone, and paging system.

Skills: Inventory Management, Security Compliance, Store Operations, Product Knowledge, Process Improvement, Professional Communication, Visual Accuracy, Active Listening

• Create line sheets/lookbooks
• Handling one-on-one appointments in the showroom
• Maintain orders, returns, and customer concerns
• Participate in major jewelry shows and presentations with daily interaction with buyers
• Work with the team to stay updated on new products and policies
• Oversee daily order invoicing and shipping
• Order processing and fulfillment
• Work with wholesale accounts, about seasonal buys, pricing, delivery, return authorizations, and resolution of discrepancies
• Manage upload of new UPCs and product ticketing

Skills: Sales Coordination, Client Relations, Order Management, Event Participation, Team Collaboration, Shipping Oversight, Wholesale Operations, Product Data Management

• Luxury fashion/jewelry sales experience.
• Excellent communication skills, both oral and written, and the ability to handle numerous tasks concurrently.
• Strong organization and follow-up skills.
• Accuracy and attention to detail.
• Ability to drive and surpass individual and store results.
• Ability to build lasting relationships with customers and team members.
• Ability to work in a fast-moving and dynamic environment.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• High flexibility and capability to adapt to different clients.

Qualifications: BA in Retail Management with 2 years of Experience

• Experience in sales within the jewelry industry
• Retail jewelry sales experience selling fine and fashion jewelry
• Jewelry knowledge and GIA training
• Excellent verbal and written communication skills
• Excellent interpersonal skills, professional appearance, and upbeat attitude
• Be able to adapt to the needs of the customer
• Ability to close sales using a friendly, outgoing, and professional approach
• Ability to prioritize, multitask tasks and resolve inquiries quickly
• Ability to quickly adapt to new software applications, and experience working with Microsoft Office (Excel/Outlook)

Qualifications: BS in Marketing with 4 years of Experience

• Experience in a retail, customer service, or sales environment in a jewelry store/department
• Thorough knowledge of the fashion industry and a passion for sharing expertise
• Expert communicator with the special ability to build strong internal and external relationships
• Proven sales track record and results-driven mindset
• Ability to deliver a high standard of customer service and build exceptional customer relationships
• Ability to act promptly in routine situations and see a clear plan of action to achieve a positive result in the customer’s eyes
• Ability to operate equipment such as radios, POS registers, ticket scanners, and sensor removers
• Flexibility to work evenings, weekends, and public holidays
• Ability to provide a personalized shopping experience
• Passionate and enthusiastic fashion expert with an outstanding work ethic

Qualifications: BA in Fashion Merchandising with 3 years of Experience

• Previous experience in jewellery sales
• Experience in retail jewelry or luxury retail or relevant customer-related experience (e.g., hospitality).
• Excellent customer service skills
• Strong communication skills
• Strong organizational skills with attention to detail
• Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
• Be able to work a flexible schedule to support business needs
• Capable of handling multiple tasks at one time
• Be able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Ability to work with a diverse client base.

Qualifications: BS in Business Administration with 5 years of Experience

• Experience with an ERP or CRM system.
• Experience in sales, experience in jewelry sales
• Strong customer service, sales, retail, and/or jewelry experience
• Positive, customer-focused approach to delivering an exceptional customer experience
• Strong communication and relational skills
• Ability to track sales and stay on target as a team
• Ability to present merchandise and share detailed information regarding the features and benefits of products
• Ability to provide information regarding extended service plans and financing options
• Must be detail-oriented and revenue-motivated
• Flexible availability to work during “peak” retail hours, such as nights, weekends, and holidays
• Comfortable with operating phones and computers daily to complete virtual appointments

Qualifications: BA in Communications with 3 years of Experience

• Prior retail sales experience and/or customer service experience
• Prior retail and/or selling experience in Fine Jewelry/Gemstones
• Knowledge of Microsoft Suite, including Word, Excel, Google Suite, and Shopify
• Excellent interpersonal and communication skills (written and verbal)
• Ability to work in a fast-paced, team-driven environment
• Ability to learn selling skills and to operate a POS register and a Telxon
• Must be highly motivated, proactive, and results-driven
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Organized and detail-oriented

Qualifications: BS in Hospitality Management with 1 year of Experience