Job Summary: 

• Follows and understands the company's environmental policy, rules, and regulations at all times
• Applies the daily working program for a specific cruise itinerary to maximize passenger flow on the sales floor
• Keeps all merchandise properly displayed and priced at all times
• Customises the selling approach to different guest targets
• Builds relationships and trust with all Customers to improve their shopping experience and increase opportunities for purchasing
• Handles Customer complaints professionally and with a problem-solving mindset
• Consistently exceeds selling targets
• Makes regular use of add-selling, cross-selling, and any other known selling techniques
• Monitors levels of products in stock, receives and properly stores products delivered under supervision, according to procedures, and promptly

Skills on Resume: 

• Environmental Awareness (Hard Skills)
• Sales Planning (Hard Skills)
• Product Display (Hard Skills)
• Customer Adaptability (Soft Skills)
• Trust Building (Soft Skills)
• Problem Solving (Soft Skills)
• Sales Performance (Hard Skills)
• Stock Control (Hard Skills)

Job Summary: 

• Support the physical construction of new and repeatable High Jewelry products according to the project delivery timelines.
• Be responsible for cast cleaning, assembly, and repair of platinum, gold jewelry of all levels of complexity with all types of diamonds and precious stones.
• Follow directions from the peer coach and management.
• Handle all diamonds and precious stones, ensuring stones are protected at all times to avoid damage.
• Focus on improving overall efficiency by adhering to the company's prescribed routing steps and within standard times for completion of jewelry pieces and key projects flowing through the workshop.
• Communicate effectively to keep the Manager updated on project status, issues, and concerns.
• Identify potential barriers to meeting completion timelines as soon as they arise.
• Verify the accuracy of the work orders in terms of tracking location, CODC, and high-value components.
• Immediately notify the manager of any discrepancies.
• Comply with security operating procedures.
• Be responsible for putting away all materials and work orders before exiting the facility.

Skills on Resume: 

• Jewelry Assembly (Hard Skills)
• Metal Repair (Hard Skills)
• Stone Handling (Hard Skills)
• Process Compliance (Hard Skills)
• Time Management (Soft Skills)
• Effective Communication (Soft Skills)
• Problem Identification (Soft Skills)
• Security Awareness (Hard Skills)

Job Summary: 

• Primary responsibilities include supporting clients with top-level solutions for jewelry repairs and alterations.
• Focus on improving overall efficiency by adhering to prescribed routing steps and within standard times for servicing of jewelry pieces and key projects flowing through the Service Center.
• Communicate effectively to keep department management updated on project status, issues, and concerns.
• Identify potential barriers to meeting completion timelines as soon as they arise.
• Perform other duties, including setting and polishing work to support departmental objectives and deliverables.
• Verify the accuracy of work orders relating to client-requested work instructions, item descriptions, and item condition.
• Work safely at all times by consistently following safe work procedures for Jewelers, as well as all safety procedures required at the worksite.
• Promptly report all incidents and safety issues to management.

Skills on Resume: 

• Jewelry Repair (Hard Skills)
• Process Efficiency (Hard Skills)
• Effective Communication (Soft Skills)
• Problem Identification (Soft Skills)
• Polishing Work (Hard Skills)
• Order Verification (Hard Skills)
• Safety Compliance (Hard Skills)
• Incident Reporting (Soft Skills)

Job Summary: 

• Perform servicing on all orders according to standards.
• Complete all craft work according to quality and design standards, read, understand, and follow written repair instructions, and seek clarification
• Inspect all assigned orders for additional defects and note, repair, or escalate
• Perform specialty craft work, e.g, complex setting, enameling, to skill set and work mix.
• Meet or exceed established productivity standards based on work mix and role.
• Maintain orders in an organized fashion, ensuring that due dates are adhered to
• Report any late or potentially late orders to management.
• Maintain an organized bench and work space.
• Maintain all assigned parts, metals, and scrap in a secure and organized fashion and according to established procedures.
• Develop a working knowledge of products, including designers, collections, materials, methods of manufacture, and repair techniques.

Skills on Resume: 

• Jewelry Servicing (Hard Skills)
• Quality Assurance (Hard Skills)
• Defect Inspection (Hard Skills)
• Specialty Crafting (Hard Skills)
• Productivity Management (Soft Skills)
• Order Organization (Hard Skills)
• Workspace Maintenance (Hard Skills)
• Product Knowledge (Hard Skills)

Job Summary: 

• Proactively seek and apply new skills and techniques that result in quality, safety, or productivity improvements.
• Proactively share skills and techniques with coworkers. 
• Actively collaborate with coworkers, administration, and management in problem-solving and process improvement.
• Assist the administration with workflow management, participate in special projects.
• Comply with all health and safety requirements, including personal protective equipment, hazardous material handling and disposal, machine guarding, ergonomics, etc.
• Maintain a safe workstation free from risks.
• Immediately report any safety incidents
• Contribute to the safe and efficient operation of the workshop
• Assist in cleaning and maintaining common areas and equipment
• Report any worn, broken, or unsafe tools, equipment, and supplies
• Identify and report any gaps in workshop infrastructure.

Skills on Resume: 

• Skill Improvement (Soft Skills)
• Knowledge Sharing (Soft Skills)
• Team Collaboration (Soft Skills)
• Workflow Support (Hard Skills)
• Safety Compliance (Hard Skills)
• Workstation Safety (Hard Skills)
• Incident Reporting (Soft Skills)
• Equipment Maintenance (Hard Skills)

Job Summary: 

• Performs basic sizing, soldering, and prong setting in gold.
• Services customers’ needs with respect to JSP, Cleanings, and Warranty Check-up in an immediate, positive, and caring manner.
• Assists store staff with basic customer inquiries
• Maintains constant awareness of security issues involved in operating a store and jewelry repair shop
• Follows procedures and guidelines for handling merchandise
• Follows procedures and guidelines for opening/closing the store
• Be responsible for conducting opening/closing/scheduled maintenance for shop equipment
• Assists in maintaining a clean, aesthetically pleasing shop environment

Skills on Resume: 

• Jewelry Soldering (Hard Skills)
• Prong Setting (Hard Skills)
• Customer Service (Soft Skills)
• Inquiry Assistance (Soft Skills)
• Security Awareness (Hard Skills)
• Merchandise Handling (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Shop Cleanliness (Hard Skills)

Job Summary: 

• Undertake appropriate research, including competition shop analysis, producing trend reports and presentations, to ensure a high level of awareness of current and emerging trends and ‘must have’ products.
• Apply this knowledge to own work, constantly seeking new selling opportunities while ensuring appropriate fit with the brand strategy.
• Assist with creating first look mood boards, contributing to the inspirational themes, using colour, trend, handmade samples, and design sheets.
• Produce work for and attend second look, range building, and trade meetings.
• Create inspiring designs, applying appropriate techniques and ideas that excite and inspire the customer.
• Produce clear and detailed specifications using appropriate design software.
• Develop innovative and original products, with strong sensitivity to material and colour.
• Ensure products meet the customer profile and brand identity, delivering an appropriate balance of product assortment between high fashion and commerciality.

Skills on Resume: 

• Trend Research (Hard Skills)
• Market Analysis (Hard Skills)
• Brand Alignment (Soft Skills)
• Mood Board Creation (Hard Skills)
• Design Presentation (Soft Skills)
• Creative Design (Hard Skills)
• Product Innovation (Hard Skills)
• Material Sensitivity (Soft Skills)

Job Summary: 

• Manufacture all types of jewelry products following the brand quality standards and aesthetics.
• Handmade techniques as well as semi-handmade or cast using Gold and Platinum
• Develop a real HJ expertise proper to the brand standards
• Choose the best proper solution to achieve expected results and bring adapted and innovative techniques as part of global objectives.
• Manage the precious metal by following the brand standard and compliance
• Keep track of the labour spent on each piece using the provided system and comply with the Standard Time of Operations provided to meet the workshop KPIs
• Follow the Health and safety rules
• Maintain the equipment provided and the shared area with other team members, following the process implemented
• Work with the CAD designer from development to finish the project
• Adhere to scheduled completion dates for special projects
• Participate in all process improvement

Skills on Resume: 

• Jewelry Manufacturing (Hard Skills)
• Handcraft Techniques (Hard Skills)
• Brand Expertise (Soft Skills)
• Technical Innovation (Hard Skills)
• Metal Management (Hard Skills)
• Time Compliance (Hard Skills)
• Safety Compliance (Hard Skills)
• Equipment Maintenance (Hard Skills)

Job Summary: 

• Ensure the quality of Company merchandise and make and provide accurate assessments of merchandise quality and condition.
• Provide accurate assessments of merchandise quality and condition so that the company may make proper decisions on the best course of action.
• Maintain the shop and personal workspace in a clean, organized, presentable, and efficient manner.
• Maintain, operate, service, and clean all shop equipment and tools, ensuring at all times safe operation and maintenance.
• Maintain and request all shop supplies, to include tools and findings, adhering to best shop practices.
• Constantly pursue personal and shop improvement and development by learning, sharing, and updating on new and more effective and/or efficient jeweler skills, processes, and methods.
• Work professionally, efficiently, and courteously with all Store and Company staff, fostering teamwork and respect.
• Communicate issues or concerns through appropriate channels.

Skills on Resume: 

• Quality Assessment (Hard Skills)
• Condition Evaluation (Hard Skills)
• Workspace Organization (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Supply Management (Hard Skills)
• Skill Development (Soft Skills)
• Team Collaboration (Soft Skills)
• Issue Communication (Soft Skills)

Job Summary: 

• Use appropriate assembly and soldering techniques (binding/clamping/assessing caratage)
• Assesses daily workload from packets and plans to meet deadlines
• Support the team in completing all work in accordance with company standards
• Ensure all tools and equipment are used correctly and to their maximum capacity, as per instructions
• Establish effective work relationships free from harassment, discrimination, and bullying
• Work in line with security and safety policies and procedures
• Provides general support to Section Leaders by identifying and resolving issues that arise between work centers.
• Performs at a jeweler's capacity to modify, repair, and adjust components by manufacturing.
• Supports the implementation and development of new products, processes, tooling, and equipment.
• Provides technical expertise in all areas of jewelry manufacturing, including wax, casting, bench, finishing, and fabrication.

Skills on Resume: 

• Assembly Techniques (Hard Skills)
• Workload Planning (Soft Skills)
• Team Support (Soft Skills)
• Tool Utilization (Hard Skills)
• Workplace Respect (Soft Skills)
• Safety Compliance (Hard Skills)
• Issue Resolution (Soft Skills)
• Technical Expertise (Hard Skills)