Job Summary: 

• Be responsible for assisting in the total relationship between the retail store/eCommerce platform and its Customers.
• Assist in the consistent delivery of the vision and strategy in collaboration with their Manager and Team, which results in building a customer-first, customer-centric mindset and unifies the way all Customers view Clean Origin.
• Be responsible for assisting in the persistent focus on the customer experience that will ultimately lead to revenue and profits.
• Reports directly to the Store/Area Manager and Assistant Store Manager.
• Engage Customers to help them determine their needs and requirements
• Present jewelry and share detailed information about the product
• Provide information about financing options
• Meet individual and Team goals
• Build long-lasting relationships and create a lifetime customer following by actively staying on the Customer’s journey/agenda
• Ensure accurate inventory management and safety

Skills on Resume: 

• Customer Engagement (Soft Skills)
• Sales Communication (Soft Skills)
• Product Knowledge (Hard Skills)
• Inventory Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Customer Retention (Soft Skills)
• Financial Literacy (Hard Skills)
• Goal Achievement (Soft Skills)

Job Summary: 

• Creating an exceptional customer experience
• Building strong, lasting client relationships
• Implementing brand promise and proven process
• Educating customers on merchandise and services
• Effectively presenting merchandise
• Managing customer purchase from presentation to delivery
• Promptly communicating the process and timeline with customers
• Effectively working with outside vendors
• Creating sales and driving sales growth

Skills on Resume: 

• Customer Experience (Soft Skills)
• Client Relationship (Soft Skills)
• Brand Implementation (Hard Skills)
• Product Education (Hard Skills)
• Merchandise Presentation (Hard Skills)
• Sales Management (Hard Skills)
• Process Communication (Soft Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Optimize own customer engagement opportunities relating to key business initiatives
• Consistently, accurately, and appropriately capture all customer data and all actions taken in support of building and developing lasting client relationships
• Work with marketing on a CRM program for the top customers
• Participate in discussions with the Market Director and Manager on business Development Strategy
• Develop a strong knowledge of the store's
• Create a quarterly and yearly sales plan according to the annual target
• Prospect the right networks to cultivate new high jewelry clients
• Initiative to prospect new partnerships or engagements with existing clients to grow the client network

Skills on Resume: 

• Customer Engagement (Soft Skills)
• Data Management (Hard Skills)
• CRM Coordination (Hard Skills)
• Business Strategy (Hard Skills)
• Product Knowledge (Hard Skills)
• Sales Planning (Hard Skills)
• Client Prospecting (Soft Skills)
• Partnership Development (Soft Skills)

Job Summary: 

• Build, understand, and know the assigned portfolio client list, delicately execute client discovery depending on the client relationship
• Provide the experience for clients during events (local and overseas)
• Provide a weekly report on outreach contacts made to date, any sales updates during meetings, and the CRM team
• Work with Marketing to develop annual CRM Plans (treatment, gifting, accommodation policy, etc.)
• Work with sales teams or the retail team to provide expertise sharing
• Provide sound advice to the retail team
• Provide technical knowledge and expertise in-store and at events to elevate client experience.
• Provide support to resolve customer complaints and special situations as they arise, in-store and outside the store
• Help serve walk-in customers in the store

Skills on Resume: 

• Client Management (Soft Skills)
• Event Coordination (Hard Skills)
• Sales Reporting (Hard Skills)
• CRM Planning (Hard Skills)
• Team Collaboration (Soft Skills)
• Advisory Support (Soft Skills)
• Technical Expertise (Hard Skills)
• Customer Resolution (Soft Skills)

Job Summary: 

• Achieve sales targets and KPIs while proactively developing a Client Base.
• Define and recruit prospective clientele.
• Assist and support after-sales clients to translate service into sales.
• Develop a detailed knowledge of creations to provide exceptional customer service.
• Participate in Boutique events in order to develop potential clientele and entertain the existing client base.
• Share ideas and recommendations with management in the development of the individual business.
• Follow and implement all required procedures, standards, and policies as outlined in the Retail Book and RISE.
• Provide exceptional customer service, surpassing clients’ expectations at every opportunity.
• Ensure the highest level of service and care for both clients and prospects.
• Implement an effective data capture and follow-up for clients, prospects, CS, and reservations.

Skills on Resume: 

• Sales Achievement (Hard Skills)
• Client Development (Soft Skills)
• After-Sales Support (Soft Skills)
• Product Knowledge (Hard Skills)
• Event Participation (Soft Skills)
• Business Improvement (Soft Skills)
• Policy Compliance (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Build, develop, and maintain own Local and International client database, ensuring clients’ loyalty.
• Resolve client challenges with the highest professionalism, promptly and successfully, by investigating problems, developing solutions, and making appropriate recommendations
• Recommend improvements to the management team in all aspects of the boutique operations/maintenance.
• Attend and participate in all boutique meetings and trainings.
• Support the management in any back-of-house/administrative operations
• Utilize boutique technology to facilitate sales with an omni-channel mindset.
• Control inventory quality (scratches, movements, batteries for quartz watches), maintaining exceptional selling conditions.
• Participate and support in all boutique inventory activities, daily, weekly, monthly, and yearly.
• Take ownership of designated inventory categories, maintaining the highest standard.
• Implement and follow all standards as per the Boutique Visual Merchandising guidelines.
• Actively ensure merchandise presentation reflects VM standards and the general cleanliness of the boutique at all times

Skills on Resume: 

• Client Management (Soft Skills)
• Problem Solving (Soft Skills)
• Operational Improvement (Hard Skills)
• Team Participation (Soft Skills)
• Administrative Support (Hard Skills)
• Omnichannel Sales (Hard Skills)
• Inventory Control (Hard Skills)
• Visual Merchandising (Hard Skills)

Job Summary: 

• Be responsible for sales volume, customer satisfaction, store profitability, and security.
• Provide a superior customer experience and ensure customer retention.
• Maintain or exceed Company and store standards for closing sales, productivity per hour, and any other measurement standards by management.
• Learn, perfect, and utilize all Company sales methods, training, and philosophies.
• Communicate issues or concerns through the appropriate chain of command.
• Ensure proper merchandise appearance and security according to Company and store guidelines.
• Personal improvement and development by maintaining product knowledge, competitive information, Company marketing and sales philosophies, and industry and market conditions.
• Help customers finalize their purchases by setting up their orders and assisting with finalizing their payments.
• Interact with customers selecting the diamond and jewelry of their dreams through inbound calls, emails, live chat, and diamond consultation.

Skills on Resume: 

• Sales Management (Hard Skills)
• Customer Retention (Soft Skills)
• Performance Optimization (Hard Skills)
• Sales Techniques (Hard Skills)
• Team Communication (Soft Skills)
• Merchandise Security (Hard Skills)
• Product Knowledge (Hard Skills)
• Order Processing (Hard Skills)

Job Summary: 

• Providing sales presentations based on the features and benefits of the products, closing sales, and clienteling with existing customers.
• Cultivating an in-depth knowledge of the products to provide the best experience possible for the customers.
• Maximizing sales utilizing teamwork, peer-to-peer coaching, Floor Direction, and methods of selling, such as personalizing the sale to the unique needs of the customer.
• Assisting with maintaining an accurate inventory of all merchandise and ensuring merchandise security.
• Participating in and exemplifying the company culture.
• Partnering with the Store Visual Merchandiser to understand and help uphold all merchandising standards, including case presentation and storytelling.
• Assisting customers in the sale of fine jewelry and gifts (jewelry/luxury knowledge)
• Building and maintaining a clientele to meet monthly sales goals.
• Building product knowledge of jewelry, watches, and name designers.
• Handling intake of repairs/assisting with customers on custom design.
• Merchandise displays with new inventory/clearance of old inventory.

Skills on Resume: 

• Sales Presentation (Hard Skills)
• Product Knowledge (Hard Skills)
• Team Collaboration (Soft Skills)
• Inventory Management (Hard Skills)
• Cultural Engagement (Soft Skills)
• Visual Merchandising (Hard Skills)
• Client Relationship (Soft Skills)
• Jewelry Expertise (Hard Skills)

Job Summary: 

• Create the Wickersham experience for every guest
• Work with team members to achieve a common goal
• Learn and demonstrate working knowledge of jewelry, repairs, diamonds, gemstones, etc
• Reach out to current customers about upcoming events
• General opening and closing procedures
• Serve customers and promote store sales.
• Maintain merchandise and sales literature displays.
• Build and maintain professional knowledge.
• Provide a positive experience for customers
• Contribute to the day-to-day operations of the sales floor
• Assist customers with jewelry repair needs
• Assist customers with identifying and selecting new jewelry pieces
• Contribute to the growth of the store while providing outstanding customer serviceAssist in keeping a clean and attractive store environment.

Skills on Resume: 

• Customer Experience (Soft Skills)
• Team Collaboration (Soft Skills)
• Jewelry Knowledge (Hard Skills)
• Customer Outreach (Soft Skills)
• Store Operations (Hard Skills)
• Sales Promotion (Hard Skills)
• Repair Assistance (Hard Skills)
• Store Maintenance (Hard Skills)