Job Summary: 

• Responsible for maintaining adherence to customer quality requirements.
• Work with management staff on personnel training to achieve effective and efficient operational performance.
• Work with management staff in the development, implementation and maintenance of appropriate methods and procedures for operations personnel.
• Interface with customer representatives to ensure that service delivery/quality is satisfactory.
• Interface with the manager relative to personnel administration, budgetary requirements, and customer issues.
• Establish and maintain supplies and materials.
• Ensure the team performs daily and periodic tasks in assigned areas.
• Maintain a neat and orderly work area, including janitorial closets and storage areas.
• Perform all cleaning assignments in accordance with BI’s approved procedures.
• Maintain cleaning equipment in good working condition, and notify the manager or supervisor.
• Maintain appropriate supply levels in assigned janitorial closets and storage areas.
• Work safely at all times and promptly inform management about unsafe conditions existing in the work area.
• Wear personal protective equipment appropriate for the task being performed.

Skills on Resume:

• Quality Assurance (Hard Skills)
• Operational Procedures (Hard Skills)
• Staff Training (Soft Skills)
• Customer Relations (Soft Skills)
• Inventory Management (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Safety Compliance (Soft Skills)
• Team Coordination (Soft Skills)

Job Summary: 

• Directly manages the supervisor of the location, Shift Supervisors, as well as the individual crew members.
• Responsible for scheduling personnel according to the total hours allocated to the facility.
• Responsible for assigning and overseeing project work.
• Responsible for inspecting the quality control of all assignments during all working hours.
• Responsible for all “Monthly Safety Topics” training to reinforce that working safely is an important part of DRC's job operation.
• Responsible for maintaining proper inventory control of supplies and materials needed for the cleaning program.
• Record all miscellaneous products given out in a monthly log to ensure it is within the budgeted controls.
• Responsible for monitoring all equipment and ensuring that all is in working condition and coordinating repairs with the General Manager/Corporate Office.
• Responsible for all proper training on equipment and Safety Data Sheets.
• Responsible for 100% compliance with DRC's Management Operating System.
• Review staffing needs and prospective new employees with HR.
• Hire new crew members, subject to the rules and procedures set by the Corporate Policy Manual, as well as specific directives of Upper Management.
• Responsible for interviews, employee orientation, and communicating disciplinary actions with Human Resources.
• Ensure all new hires complete onboarding forms from the outlying locations and submit them to Human Resources for approval.
• Responsible for interfacing with their Site Managers/Leads, logging all requests with approvals from corporate, and walking the facility with Property Operations.

Skills on Resume:

• Team Management (Soft Skills)
• Staff Scheduling (Hard Skills)
• Quality Inspection (Hard Skills)
• Safety Training (Soft Skills)
• Inventory Control (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Recruitment Process (Hard Skills)
• Employee Relations (Soft Skills)

Job Summary: 

• Assure that all customer service specifications are met or exceeded.
• Develop and implement effective and efficient cleaning techniques.
• Maintain timely and accurate records.
• Contract work verification and quality assurance forms.
• Responsible for scheduling of periodical work.
• Responsible for organizing and maintaining equipment.
• Communicate regularly with rehabilitation personnel and assist in teaching consumers how to complete required tasks.
• Supervise and properly instruct consumers on how to perform their jobs successfully.
• Transport workers to and from sites, and follow all AHRC procedures and applicable driving laws and regulations.
• Assure that the work area is safe, clean and complies with all applicable OSHA regulations, etc.
• Make sure that all workers are wearing gloves, safety goggles, dust masks, and any other required safety or personal protection equipment.
• Responsible for daily and periodical cleaning of all areas such as toilet facilities, stairways, corridors, offices, classrooms, kitchens, and conference rooms throughout the building.
• Assist in the job coaching and training of program participants.
• Drive an AHRC vehicle to transport program participants, supplies, and equipment throughout the metropolitan area and must be available to work a flexible schedule.

Skills on Resume:

• Customer Service (Soft Skills)
• Cleaning Techniques (Hard Skills)
• Record Keeping (Hard Skills)
• Quality Assurance (Hard Skills)
• Equipment Management (Hard Skills)
• Safety Compliance (Soft Skills)
• Team Supervision (Soft Skills)
• Job Training (Soft Skills)

Job Summary: 

• Responsible for training and ensuring that workers are properly trained for their specific roles.
• Ensure that employees are meeting performance expectations.
• Provide quality service by enforcing quality and customer service standards.
• Schedule and approve hours adhering to established budgets.
• Complete operations by developing schedules, assigning and monitoring work, distributing supplies, implementing productivity standards, resolving operational problems, establishing training guidelines and implementing new procedures.
• Maintain a safe and healthy work environment, enforcing organization standards and adhering to legal regulations.
• Accomplish desired results by coaching, counseling, and disciplining employees.
• Report to management any important issues and update them on the status of work at the buildings.
• Fill in and assist with special projects.

Skills on Resume:

• Employee Training (Soft Skills)
• Performance Management (Soft Skills)
• Quality Control (Hard Skills)
• Budget Scheduling (Hard Skills)
• Operations Management (Hard Skills)
• Workplace Safety (Soft Skills)
• Employee Coaching (Soft Skills)
• Reporting Skills (Hard Skills)

Job Summary: 

• Coordinate the flow of information between the Area Manager and the custodial staff.
• Create a work environment that promotes teamwork and enforces company policies.
• Ensure that all work is completed as outlined.
• Walk through the buildings to inspect the work of employees and ensure that it is done properly.
• Check with employees 2 or 3 times during the work shift to ensure that they are performing the jobs in the most efficient manner.
• Make the necessary adjustments.
• Provide direction and guidance to building leads and cleaning staff on where to focus attention and improvement efforts.
• Listen to employees carefully and adopt suggestions for changes.
• Participate in the regular inspections with the Area and Account Managers.
• Assure that the requests and deficiencies will be completed or corrected in an excellent manner.
• Coordinate with Area and Account Managers, verify that all work is completed within the budgeted hours.
• Confirm that all employees come to work on time and are wearing the required uniforms and that employees are wearing clothes according to company policies.

Skills on Resume:

• Information Coordination (Soft Skills)
• Team Leadership (Soft Skills)
• Work Inspection (Hard Skills)
• Performance Monitoring (Soft Skills)
• Process Improvement (Hard Skills)
• Employee Guidance (Soft Skills)
• Quality Assurance (Hard Skills)
• Time Management (Soft Skills)

Job Summary: 

• Confirm that all employees are clocking in and out properly every time they come to work.
• Assure that custodial staff are properly trained and are complying with safety practices, MSDS, cleaning procedures and proper usage of chemicals.
• Verify that custodial staff are complying with the company's and clients' policies and procedures.
• Verify that supplies are being used properly to prevent misuse or waste and that all equipment is stored properly at the end of the work shift.
• Assure the custodial crew has sufficient supplies.
• Verify that all equipment is in good working condition and make arrangements with the Area Manager to ensure that required repairs will be made timely manner.
• Coordinate with the Area Manager to respond to personnel problems as they arise.
• Report to building managers/owners needed repairs at the buildings (i.e., burnt out lights, broken fixtures, unsafe conditions, Security problems, etc.)
• Cover for (or make arrangements to cover for) cleaning staff who may be absent to assure the completion of work.
• Maintain a professional, neat, and well-groomed appearance.

Skills on Resume:

• Time Tracking (Hard Skills)
• Safety Compliance (Soft Skills)
• Policy Enforcement (Hard Skills)
• Supply Management (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Personnel Coordination (Soft Skills)
• Facility Reporting (Hard Skills)
• Work Coverage (Soft Skills)

Job Summary: 

• Conduct site evaluations to ensure all are being cleaned and detailed to the customer's satisfaction, following closely the scope of work expected.
• Ensure that SOS policies and procedures are adhered to by staff.
• Ensure all assigned duties are carried out and that resources are efficiently utilized.
• Act as a communication conduit between management and staff.
• Responsible for training new hires on job sites.
• Responsible for conducting onsite team meetings.
• Ensure the highest level of cleanliness, quality, and safety.
• Solve/respond to customer problems in a timely manner.
• Notify management of jobsite maintenance issues.
• Fill in for absent employees if/to, cover open shifts.

Skills on Resume:

• Site Evaluation (Hard Skills)
• Policy Compliance (Hard Skills)
• Resource Management (Hard Skills)
• Team Communication (Soft Skills)
• Employee Training (Soft Skills)
• Team Meetings (Soft Skills)
• Quality Assurance (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Maintain and control the use of stock and equipment.
• Evaluate janitor closets for organization.
• Use cleaning equipment (i.e., canister or backpack vacuum, walk-behind floor scrubber, swing floor machine, and carpet cleaning machine).
• Use a cellphone application to clock in and clock out for scheduled work hours.
• Use a cellphone application to complete inspection reports and post pictures.
• Enforce PPP Guidelines and requests.
• Work in a team-like setting or individually.
• Work with minimal supervision from upper management.
• Attend weekly meetings with management to review job-site performance.

Skills on Resume:

• Inventory Control (Hard Skills)
• Closet Organization (Hard Skills)
• Equipment Operation (Hard Skills)
• Mobile Reporting (Hard Skills)
• Guideline Enforcement (Soft Skills)
• Teamwork (Soft Skills)
• Self-Management (Soft Skills)
• Performance Review (Soft Skills)

Job Summary: 

• Motivate, direct, train and coach all employees to meet cleaning requirements.
• Conduct quality control checks of all work.
• Implement technical training to improve the team's skill set.
• Conduct daily inspections and submit reports on a weekly basis.
• Promptly manages client requests and responds to client complaints.
• Recommend services and maintenance care to clients.
• Maintain constant communication with Clients and Building Management to ensure quality service.
• Manage and distribute equipment, supplies, and other materials in a cost-effective and efficient manner.
• Maintain an organized inventory and is accountable for all equipment, supplies and materials.

Skills on Resume:

• Employee Coaching (Soft Skills)
• Quality Control (Hard Skills)
• Technical Training (Hard Skills)
• Inspection Reporting (Hard Skills)
• Client Relations (Soft Skills)
• Service Recommendations (Soft Skills)
• Inventory Management (Hard Skills)
• Supply Distribution (Hard Skills)

Job Summary: 

• Arrange for equipment maintenance and repairs.
• Audit team usage for accuracy and quality checks.
• Ensure accurate timekeeping records on a daily basis and submit weekly payrolls.
• Generate and distribute schedules for the event crew.
• Maintain personnel calendars and documents sick, personal, holiday and other applicable records.
• Accurately and promptly generates work orders.
• Maintain safety records, investigate work-related and liability incidents, report incidents according to safety and OSHA regulations, and coordinate and conduct required safety trainings.
• Adhere to client-specific administrative reports, documentation and other requests.

Skills on Resume:

• Equipment Maintenance (Hard Skills)
• Quality Auditing (Hard Skills)
• Timekeeping Management (Hard Skills)
• Crew Scheduling (Hard Skills)
• Record Maintenance (Hard Skills)
• Work Order Processing (Hard Skills)
• Safety Compliance (Soft Skills)
• Administrative Reporting (Hard Skills)

Job Summary: 

• Coordinate the cleaning aspects of the facilities in a manner that protects, maintains and improves the quality of the janitorial services, maintaining the value-added asset to the customer.
• Monitor overall janitorial performance, as per the scope of work and contractual agreements.
• Manage multiple porters through effective communication, supervision, training and scheduling to ensure tasks are completed on time and within budget.
• Monitor the performance of all designated crew workers of contracted services and take necessary action to ensure performance and contracted services are performing up to maximum standards.
• Purchase and recommend better use of building and maintenance supplies, machinery and equipment.
• Track and document daily attendance (report to dispatch by radio or phone) and incident reports related to inappropriate crew behavior or safety.
• Teach, train, counsel, and mentor all crew members for increased performance.
• Ensure all required documents for attendance and billing are properly completed and signed by the designated person.

Skills on Resume:

• Facility Coordination (Soft Skills)
• Performance Monitoring (Hard Skills)
• Team Supervision (Soft Skills)
• Budget Management (Hard Skills)
• Supply Purchasing (Hard Skills)
• Attendance Tracking (Hard Skills)
• Employee Mentoring (Soft Skills)
• Documentation Management (Hard Skills)

Job Summary: 

• Communicate frequently with the Area Manager.
• Ensure client expectations are being met, as well as obtain any special instructions, such as meetings or special events.
• Responsible for communicating with the customer contact.
• Work to resolve client complaints and assist with follow-up to make sure the situation is corrected in a prompt and timely manner.
• Perform daily inspections on staff members and assist and train team members to ensure the scope of work is completed daily.
• Assist with new hire training and onboarding, as well as assimilation into the team.
• Work with the Area Manager to ensure preventative maintenance is performed and equipment is in good working order and safe to use.
• Responsible for all cleaning while on duty.

Skills on Resume:

• Client Communication (Soft Skills)
• Customer Service (Soft Skills)
• Issue Resolution (Soft Skills)
• Staff Inspection (Hard Skills)
• Employee Training (Soft Skills)
• Onboarding Support (Soft Skills)
• Equipment Maintenance (Hard Skills)
• Cleaning Operations (Hard Skills)

Job Summary: 

• Responsible for ensuring employees are properly attired.
• Work with the Area Manager to conduct safety meetings to ensure safe working conditions.
• Assist with communicating to employees and enforcing company rules of conduct and ensure a positive workplace environment.
• Report the supply shortage inventory to the Area Manager.
• Report any disciplinary issues to the manager and work together to resolve matters.
• Learn different types of motorized equipment such as Scrubbers, propane buffers and carpet cleaners.
• Work with diverse teams and lead by example.
• Train and develop others to perform cleaning tasks in areas such as lobbies, break areas, lunch rooms, restrooms, offices, training rooms, hallways and warehouse space, such as aisles and walkways.

Skills on Resume:

• Uniform Compliance (Hard Skills)
• Safety Management (Soft Skills)
• Policy Enforcement (Soft Skills)
• Inventory Reporting (Hard Skills)
• Disciplinary Coordination (Soft Skills)
• Equipment Operation (Hard Skills)
• Team Leadership (Soft Skills)
• Staff Training (Soft Skills)

Job Summary: 

• Responsible for planning, organizing, directing, controlling and coordinating all services in the statement of work.
• Meet all quality standards in the Performance Work Statement (PWS) and contract.
• Responsible for contract compliance as well as all federal and state regulations, including AbilityOne requirements.
• Set an example and hold team members accountable for performance, customer service and employee engagement.
• Drive excellent customer satisfaction in alignment with organizational metrics.
• Reinforce proper use and care of materials, equipment and tools, ensuring safe and effective practices.
• Responsible for all training requirements by the Performance Work Statement (PWS).
• Schedule work and set job priorities in an efficient and responsive manner.
• Devise customized job accommodations for employees.
• Supervise and train all employees by providing monthly on-the-job safety and custodial best practices training and monitor the progress as required by the SOW.

Skills on Resume:

• Service Coordination (Soft Skills)
• Quality Compliance (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Team Accountability (Soft Skills)
• Customer Satisfaction (Soft Skills)
• Equipment Safety (Hard Skills)
• Employee Training (Soft Skills)
• Work Scheduling (Hard Skills)

Job Summary: 

• Coach and counsel employees when performance issues occur with a goal of improving future performance.
• Conduct employee performance evaluations.
• Recruit new team members in coordination with Tommy Nobis Center Human Resources.
• Ensure all contract quality standards are met.
• Serve as the contact point for any questions and concerns expressed by the contract officer.
• Responsible for the coordination of time sheets, accident/injury reports, leave requests, and other reports as required by Nobis Enterprises' policy.
• Document contract service issues and employment development activities in coordination with Nobis Enterprises' Human Resources department as warranted by the specific situation.
• Responsible for compiling and submitting any/all contractor-vendor performance reports.
• Responsible for the implementation of rehabilitation plans for program participants' training.

Skills on Resume:

• Employee Coaching (Soft Skills)
• Performance Evaluation (Hard Skills)
• Talent Recruitment (Hard Skills)
• Quality Assurance (Hard Skills)
• Client Communication (Soft Skills)
• Report Coordination (Hard Skills)
• Documentation Management (Hard Skills)
• Rehabilitation Training (Soft Skills)

Job Summary: 

• Facilitate quarterly AbilityOne evaluations in coordination with the Rehab department.
• Maintain inventory of supplies, order, to perform all aspects of the job as outlined in the statement of work.
• Maintain positive, active relationships with all vendors, SourceAmerica and other primary vendors, service partners, and subcontractors.
• Participate in Tommy Nobis Center mission-related activities (employee events, holiday parties, etc.).
• Participate in the annual budgeting process in regard to staffing and other related expenses.
• Participate in team conference calls conducted by the VP, Business Operations.
• Monitor employee work hours in accordance with the budget.
• Assist in preparing bids for project proposals.
• Meet budget requirements for direct/indirect payroll, supplies and other miscellaneous expenses.

Skills on Resume:

• Evaluation Coordination (Hard Skills)
• Inventory Management (Hard Skills)
• Vendor Relations (Soft Skills)
• Team Engagement (Soft Skills)
• Budget Planning (Hard Skills)
• Operational Communication (Soft Skills)
• Time Monitoring (Hard Skills)
• Project Bidding (Hard Skills)

Job Summary: 

• Investigate client concerns about service and equipment and take corrective action.
• Inventory stock to ensure that supplies and equipment are available in adequate amounts.
• Responsible for selecting and ordering supplies.
• Review, approve and make corrections to employees' hours.
• Recommend changes that could improve service and increase operational efficiency.
• Establish and maintain professional relationships with clients, customers, vendors, and employees.
• Demonstrated leadership, problem-solving, and organizational skills.
• Determine the use and need of proper tools and equipment to do a job.
• Troubleshoot, determine the causes of operating errors and find a resolution.
• Use computer applications to create spreadsheets.
• Navigate the internet to find information.
• Use a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate information.

Skills on Resume:

• Client Relations (Soft Skills)
• Inventory Control (Hard Skills)
• Supply Ordering (Hard Skills)
• Time Approval (Hard Skills)
• Process Improvement (Soft Skills)
• Professional Networking (Soft Skills)
• Leadership Skills (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Assign tasks to workers and inspect completed work for conformance to standards.
• Responsible for issues, supplies and equipment.
• Resolve workers' problems or refer matters to the operations manager.
• Submit requests for repair and cleaning of equipment to the operations manager.
• Responsible for controlling inventory.
• Perform the duties of workers supervised.
• Perform the duties of absent workers.
• Supervise the daily work of custodial staff and manage outside custodial contracts at various facilities.
• Work with developmentally disabled and/or physically challenged adults.
• Organize and manage multiple projects.

Skills on Resume:

• Task Assignment (Hard Skills)
• Inventory Control (Hard Skills)
• Problem Resolution (Soft Skills)
• Equipment Maintenance (Hard Skills)
• Custodial Supervision (Soft Skills)
• Work Coverage (Soft Skills)
• Project Management (Hard Skills)
• Disability Support (Soft Skills)

Job Summary: 

• Oversee porter team and assign daily activities, including set-ups and deliveries, as well as special projects such as deep cleaning and snow removal.
• Build relationships with the program team and communicate regularly to share information, provide status updates.
• Perform cleanliness, health and safety reviews and inspections and generate maintenance work orders.
• Maintain supply and equipment inventory.
• Ensure team operations comply with organizational policies, procedures, and internal controls.
• Train employees on protocols and equipment.
• Manage team schedules and time-off requests to provide for adequate coverage at each site.
• Ensure the daily, weekly and monthly janitorial and floor cleaning tasks are completed.
• Report to the operations manager with weekly feedback, product orders, and employee needs.

Skills on Resume:

• Team Supervision (Soft Skills)
• Facility Inspection (Hard Skills)
• Inventory Management (Hard Skills)
• Policy Compliance (Hard Skills)
• Employee Training (Soft Skills)
• Schedule Management (Hard Skills)
• Task Completion (Hard Skills)
• Operations Reporting (Soft Skills)

Job Summary: 

• Responsible for delivering supplies.
• Responsible for training crews/staff.
• Responsible for cleaning accounts.
• Responsible for weekly reports on accounts.
• Responsible for hiring/firing crews/staff.
• Ensure 100% coverage of all work hours, managing call-outs, and no-shows.
• Manage time off requests and ensure coverage is arranged.
• Ensure that the staff are performing their duties successfully.
• Fill shifts to ensure 100% shift coverage.

Skills on Resume:

• Supply Delivery (Hard Skills)
• Crew Training (Soft Skills)
• Account Cleaning (Hard Skills)
• Report Management (Hard Skills)
• Staff Recruitment (Hard Skills)
• Shift Coverage (Soft Skills)
• Attendance Management (Hard Skills)
• Performance Supervision (Soft Skills)