JANITORIAL MANAGER RESUME EXAMPLE

Job Summary: 

• Manage, train, supervise and motivate janitorial staff, ensuring their development.
• Ensure all policies and procedures are adhered to, in line with legislation.
• Monitor the appearance of the premises, ensure it is kept clean, tidy, well organized, fully stocked and fully staffed.
• Order any supplies needed for housekeeping.
• Deal with complaints or difficult situations in an efficient and professional manner.
• Direct completion of assigned tasks within estimated time frames and budget constraints.
• Enforce work standards and reviews/resolve work discrepancies to ensure compliance with contract requirements.
• Work efficiently with professionalism at all times and maintain high standards.
• Optimize planning, operations, training and resources to ensure maximum capability is attained.

Skills on Resume:

• Staff Supervision (Soft Skills)
• Policy Compliance (Hard Skills)
• Facility Monitoring (Hard Skills)
• Supply Management (Hard Skills)
• Complaint Handling (Soft Skills)
• Time Management (Soft Skills)
• Quality Enforcement (Hard Skills)
• Operational Planning (Hard Skills)

Job Summary: 

• Establish and maintain strong client relationships with a positive customer service orientation.
• Serve as the main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
• Provide leadership and support in a 365x24x7 work setting, being available for emergency and off-hour support.
• Promote a strong safety culture and work environment.
• Train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.
• Plan and assign work schedules to ensure service delivery expectations are achieved.
• Ensure timely responses to client-reported emergency cleaning situations.
• Train staff on building and property security protocols at each assigned client location.
• Train staff on CST standard cleaning methods.

Skills on Resume:

• Client Relations (Soft Skills)
• Emergency Support (Soft Skills)
• Safety Leadership (Soft Skills)
• PPE Training (Hard Skills)
• Schedule Planning (Hard Skills)
• Emergency Response (Hard Skills)
• Security Training (Hard Skills)
• Cleaning Methods Training (Hard Skills)

Job Summary: 

• Train staff to ensure cleaning supplies/chemicals are appropriately utilized and safely stored, whether in a standard or green-cleaning environment.
• Responsible for maintaining OSHA requirements.
• Train staff on the safe operation of all cleaning equipment (buffers, scrubbers, etc).
• Train and manage Site Managers and Leads.
• Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
• Look for opportunities to increase revenue by providing additional billable project work to new clients and/or the existing base of clients.
• Arrange for staff substitutions or personally perform work where employee absences could impact the timely completion of contracted work.
• Work with Recruiting to interview, hire, and onboard new employees.
• Partner proactively with Human Resources to address employee issues requiring progressive discipline/termination, as well as staff development and advancement.

Skills on Resume:

• Chemical Safety (Hard Skills)
• OSHA Compliance (Hard Skills)
• Equipment Training (Hard Skills)
• Team Leadership (Soft Skills)
• Timekeeping Review (Hard Skills)
• Revenue Expansion (Soft Skills)
• Staff Coverage (Soft Skills)
• Hiring Support (Soft Skills)

Job Summary: 

• Ensure that all personnel comply with company policies, including safety (OSHA, EPA, and State Health Dept.), security, timekeeping, and key control procedures.
• Ensure that all cleaning equipment is maintained in a safe, clean working order.
• Reassign cleaning personnel to ensure coverage and completion of tasks or special requirements at assigned accounts and report outcomes to the manager.
• Immediately report any building or equipment maintenance concerns to the manager.
• Report all accidents, safety hazards and security concerns to the manager immediately.
• Respond to and follow up on requests and concerns, including assigned work orders.
• Schedule and assign periodic tasks, special projects and maintain records of work completed.
• Inspect assigned accounts daily to ensure all work is completed and meets quality standards.

Skills on Resume:

• Policy Compliance (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Staff Reassignment (Soft Skills)
• Maintenance Reporting (Soft Skills)
• Safety Reporting (Soft Skills)
• Request Follow-Up (Soft Skills)
• Task Scheduling (Hard Skills)
• Quality Inspection (Hard Skills)

Job Summary: 

• Ensure that all appropriate doors remain locked and are secured at the end of the shift.
• Perform on-site orientation and training for all new personnel assigned to accounts.
• Monitor and control labor hours and supply use.
• Recommend disciplinary actions for cleaning staff.
• Establish and maintain effective customer and employee relations.
• Conduct daily staff meetings and implement employee incentive programs.
• Maintain a continuing program of evaluating and training personnel to ensure both a high level of performance and the availability of promotable personnel.
• Attend all supervisor training programs.
• Perform reasonable customer requests and report them to the manager.

Skills on Resume:

• Door Security (Hard Skills)
• New Hire Training (Hard Skills)
• Labor Control (Hard Skills)
• Disciplinary Guidance (Soft Skills)
• Customer Relations (Soft Skills)
• Staff Meetings (Soft Skills)
• Performance Training (Hard Skills)
• Customer Support (Soft Skills)

Job Summary: 

• Responsibility for the safety, training and supervision of the team.
• Responsible for scheduling, organizing and delegating the workload of the team.
• Celebrate successes and recognize team members for their contributions.
• Lead the charge in terms of recycling and environmental initiatives.
• Responsible for material and supply monitoring and ordering for all cleaning and restroom stock needs.
• Coordinate and execute annual deep cleans and carpet cleans.
• Support the team with front-line activities such as garbage removal, deep cleaning and sanitation of restrooms.
• Manage 3rd party staff, including scheduling and hour approvals.

Skills on Resume:

• Team Supervision (Soft Skills)
• Workload Scheduling (Hard Skills)
• Team Recognition (Soft Skills)
• Environmental Leadership (Soft Skills)
• Supply Monitoring (Hard Skills)
• Deep Clean Coordination (Hard Skills)
• Frontline Support (Soft Skills)
• Vendor Management (Hard Skills)

Job Summary: 

• Supervise the day-to-day janitorial operations of an assigned customer site.
• Manage a team of janitorial staff with scheduling, payroll, and training.
• Ensure the Client Site is provided with high-quality janitorial services.
• Build and maintain effective relationships with both customers and employees.
• Handle any escalated issues or situations appropriately.
• Assure that employee grievances are heard and resolved.
• Manage uniforms, equipment, supplies and vehicles utilized at the accounts.
• Maintain appropriate inventories and meet customer/company requirements.
• Take a proactive role in communicating with customer and meeting their needs, meet regularly, listen to issues, provide expertise and solutions.
• Ensure complete customer satisfaction.
• Enforce Allied Universal policies as outlined in the handbooks, handouts and on the company portal.

Skills on Resume:

• Janitorial Supervision (Soft Skills)
• Team Management (Soft Skills)
• Service Quality (Hard Skills)
• Customer Relations (Soft Skills)
• Issue Resolution (Soft Skills)
• Asset Management (Hard Skills)
• Inventory Control (Hard Skills)
• Policy Enforcement (Hard Skills)

Job Summary: 

• Help ensure customer satisfaction, account retention, and strong employee relations.
• Work scheduling of account personnel.
• Responsible for enforcing work standards.
• Responsible for conducting site evaluations/audits.
• Responsible for inventory/equipment usage.
• Responsible for budget control.
• Responsible for troubleshooting/problem-solving.
• Responsible for the orientation/training of employees.
• Responsible for safety compliance.
• Responsible for customer relations.
• Responsible for special project work.

Skills on Resume:

• Customer Satisfaction (Soft Skills)
• Work Scheduling (Hard Skills)
• Work Standards Enforcement (Hard Skills)
• Site Evaluation (Hard Skills)
• Inventory Usage (Hard Skills)
• Budget Control (Hard Skills)
• Problem Solving (Soft Skills)
• Employee Training (Hard Skills)

Job Summary: 

• Complete the weekly schedule for cleaning staff.
• Manage daily schedules, including lunches and breaks.
• Assist with interviewing and training new team members.
• Keep track of inventory needs.
• Assist with administrative tasks, including payroll.
• Responsible for maintaining quality standards.
• Ensure compliance with state and federal regulations.
• Directly responsible for customer satisfaction, account retention and strong employee relations.
• Work scheduling of all account personnel, establishing work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, troubleshooting/problem solving, orientation/training of supervisory and support personnel, safety compliance, customer relations, and special project work.
• Ensure that all managed services are being provided in a proper and cost-effective manner.

Skills on Resume:

• Schedule Management (Hard Skills)
• Team Training (Soft Skills)
• Inventory Tracking (Hard Skills)
• Administrative Support (Hard Skills)
• Quality Assurance (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Customer Relations (Soft Skills)
• Operational Oversight (Hard Skills)