Job Summary: 

• Handle and prepare end-user device hardware with a particular focus on WiFi access points and handheld RF scanners.
• 2nd and 3rd Level desktop and infrastructure support via tickets raised and assigned in Service Now
• Liaise with a 3rd party vendor for the resolution of hardware-related issues
• Take end-to-end ownership of hard-to-solve and slow-moving incidents.
• Problem and Incident Management
• Collect and provide input for improvements
• Act as a local project coordinator for hardware/software updates/rollouts.
• Overall responsibility for the support of IT services within the location where the post holder is located, and a small number of remote locations.
• Participate in the on-call support schedule
• Ensure accurate recording of all end-user devices in a centralised CMDB, tracking changes and making appropriate and timely updates.
• Share own observations, ideas, and customer feedback with the rest of the team as well as management to drive “world-class” support and best practices.
• Participation in support-related projects in the role of expert and/or project coordinator.
• Support for other locations/offices, either via the use of remote tools or ad hoc site visits
• Act as an ambassador and champion of the IT services provided.

Skills on Resume: 

• Hardware Setup (Hard Skills)
• Desktop Support (Hard Skills)
• Vendor Coordination (Soft Skills)
• Incident Resolution (Hard Skills)
• Problem Management (Hard Skills)
• Process Improvement (Soft Skills)
• Project Coordination (Soft Skills)
• Asset Management (Hard Skills)

Job Summary: 

• Provide 1st line hardware support for computer platforms, including PCs, laptops, tablets, servers, and storage arrays
• Provide 1st line support for data centre hosted hardware, including Microsoft Windows, Linux, MacOS, and IOS systems
• Provide support and monitoring of the site networks and service infrastructure
• Liaising with 2nd/3rd line support teams
• Support the data centre power and environmental systems
• Assist in the assembly and installation of IT computer racks and embedded systems
• Develop processes and procedures to assist the support team’s tasks and activities
• Manage incidents and service requests via the IT service management tool
• Produce knowledge articles for inclusion into the ITSM tool to aid and promote user self-service

Skills on Resume: 

• Asset Tracking (Hard Skills)
• Device Maintenance (Hard Skills)
• Hardware Repair (Hard Skills)
• Network Configuration (Hard Skills)
• Technical Support (Hard Skills)
• Problem Documentation (Hard Skills)
• Quick Learning (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Track corporate IT assets throughout the computer lifecycle
• Set up, maintain, and troubleshoot Microsoft Windows and Apple MAC OS/iOS devices
• Configure, troubleshoot, and repair hardware
• Configure network connectivity, including mobile computing
• Engage in the support of computer platforms at corporate, campus, and data center locations.
• Document, track, and monitor problems to ensure a timely resolution
• Learn new things and quickly adapt to new procedures and requirements
• Identify, document, and make recommendations to third-tier support on improvements based on incident data and frequency
• Provision applications using Microsoft System Center Configuration Manager (SCCM)
• Open tickets to track work performed for line of business partners

Skills on Resume: 

• Asset Management (Hard Skills)
• Device Troubleshooting (Hard Skills)
• Hardware Configuration (Hard Skills)
• Network Setup (Hard Skills)
• Technical Support (Hard Skills)
• Issue Tracking (Hard Skills)
• Adaptability Skills (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Troubleshoot and resolve all problems encountered with hardware and software. 
• Escalate requests to the appropriate party. 
• Replace or repair defective parts and equipment
• Provide on-site desktop/laptop support, including new hardware setup, imaging, and deployment
• Provide minor telecom system support, including mobile devices, voicemail, and user programming
• Utilize and maintain ServiceNow
• Ensure the work workstation has a computer, monitor, keyboard, mouse, desk phone, and any additional specialized equipment. 

Skills on Resume: 

• Helpdesk Support (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Request Escalation (Soft Skills)
• Hardware Repair (Hard Skills)
• Device Deployment (Hard Skills)
• Telecom Support (Hard Skills)
• ServiceNow Management (Hard Skills)
• Workstation Setup (Hard Skills)

Job Summary: 

• Install, test, and configure new workstation, peripheral equipment, and software
• Conduct technology training for new users
• Ensure all documented processes are followed to ensure data and assets are protected
• Maintain inventory of all equipment, software, and software licenses
• Conduct briefings and demonstrations for users to enhance system productivity
• Assist in the development of training coursework and materials
• Successful completion of the initial start-up plan, to develop a solid understanding of the organization’s core technologies
• Attend courses to develop and keep skills and knowledge current
• Comply with continuing education requirements

Skills on Resume: 

• Workstation Setup (Hard Skills)
• User Training (Soft Skills)
• Data Protection (Hard Skills)
• Inventory Management (Hard Skills)
• System Demonstration (Soft Skills)
• Course Development (Soft Skills)
• Technical Understanding (Hard Skills)
• Continuous Learning (Soft Skills)

Job Summary: 

• Serve as the first point of contact with the first level of troubleshooting for users seeking technical assistance
• Determine the best solution based on the issue and details provided by users
• Respond to and log all inquiries received from clients via telephone, email, or website
• Keep well-documented and updated case notes on all tickets on a daily basis.
• Provide day-to-day updated communication to clients on outstanding ticket status.
• Ask and gather intelligent questions about the client’s business and accurately record them in the ticketing system.
• Identify, analyze, troubleshoot, and resolve client service requests.
• Properly escalate tickets to a higher level of support, including service that exceeds skills level, reasonable repair time, lack of parts, or any other issue that could impact customer satisfaction.

Skills on Resume: 

• Technical Support (Hard Skills)
• Issue Analysis (Hard Skills)
• Ticket Management (Hard Skills)
• Client Communication (Soft Skills)
• Case Documentation (Hard Skills)
• Information Gathering (Soft Skills)
• Problem Resolution (Hard Skills)
• Ticket Escalation (Soft Skills)

Job Summary: 

• Work as a team member to collaboratively resolve client requests and technical issues with other team members, partners and vendors.
• Maintain an inventory of customer-owned equipment in the office for repair and ensure it is completed promptly.
• Provide first-level customer support, including troubleshooting basic issues with computer hardware, network/internet connectivity, email, and software applications, as well as completing client requests for password and user account administration based on documented procedures
• Manage multiple cases at one time.
• Set up and configure new computers for clients based on documented procedures.
• Rebuild, repair, and/or upgrade client computers based on documented procedures
• Create and maintain client-related documentation.
• Identify and suggest possible improvements to procedures and resolution

Skills on Resume: 

• Team Collaboration (Soft Skills)
• Inventory Management (Hard Skills)
• Customer Support (Soft Skills)
• Issue Troubleshooting (Hard Skills)
• Case Management (Hard Skills)
• Computer Setup (Hard Skills)
• Documentation Skills (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Be responsible for receiving trouble tickets and helping computer users resolve problems with Intel-based personal computers
• Install, fully configure, and support Windows/Intel Server PCs, Laptops, and peripheral devices within corporate specifications
• Troubleshoot and resolve conflicts within the Windows registry and/or DLLs of over diverse client applications running concurrently, including the MS Office Suite
• Be responsible for project planning to address department/personnel moves, hardware installation.
• Assist in resolving various connectivity issues, which may impact a user’s ability to work effectively, either remotely or directly connected
• Oversee the performance of routine system maintenance and hardware repairs, and perform basic system administration of local server equipment
• Be responsible for creating Exchange and Active Directory security accounts within corporate guidelines
• Develop and maintain pertinent documentation and procedures for the technology area according to industry, vendor, and corporate standards  

Skills on Resume: 

• Ticket Management (Hard Skills)
• System Configuration (Hard Skills)
• Application Troubleshooting (Hard Skills)
• Project Planning (Soft Skills)
• Connectivity Support (Hard Skills)
• System Maintenance (Hard Skills)
• Account Administration (Hard Skills)
• Procedure Documentation (Hard Skills)

Job Summary: 

• Provide excellent customer service to internal and external staff and clients.
• Answer help desk phone and monitor ticket queues to provide timely response to customers.
• Manage individual ticket assignments and document resolutions.
• Handle escalations from the team and determine root cause analysis of deep-level issues
• Create and manage Active Directory user accounts and access control based on company policies.
• Administer and troubleshoot Office 365 accounts.
• Assist customers with the setup, configuration, and troubleshooting of hardware, software, and networking.
• Use remote assistance tools to support remote customers.
• Perform virus remediation and spyware detection, and removal.
• Perform mobile phone management.
• Provide support for the VMware Horizon View VDI environment.
• Use, teach, and troubleshoot standard supported software, including Windows 7-10 Pro operating systems, Microsoft Office applications (Excel, Outlook, O365, PowerPoint, Visio, Word, and Publisher), as well as Core Business applications (Byte Pro).
• Configure and support standard hardware, including laptops/desktops and thin clients.
• Create documentation, including processes and procedures, system documentation, and customer training aids.

Skills on Resume: 

• Customer Service (Soft Skills)
• Ticket Management (Hard Skills)
• Issue Escalation (Soft Skills)
• Root Cause Analysis (Hard Skills)
• Account Administration (Hard Skills)
• Office 365 Support (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Remote Assistance (Hard Skills)

Job Summary: 

• Respond to incoming requests via ticket system or phone promptly, track all customer contacts, research questions and issues, and resolve each interaction with customer satisfaction.
• Document each contact with details, solution, and enough information
• Escalate incidents to other support personnel.
• Provide solutions to frequently occurring problems for inclusion in the knowledge base.
• Maintain and troubleshoot the company's workstations and resolve hardware and software problems.
• Install or modify workstation hardware and software, including connecting hardware to the network, installing software, transferring data, and testing.
• Perform routine upgrades on company computer workstations, software, and associated peripherals.
• Coordinate hardware and software repairs with vendors.
• Assist in evaluating new technology that will lower costs or improve services.
• Assist users with more difficult and time-consuming problems on various types of technology hardware, the company-wide network, computer system procedures, computer software, and telecommunications equipment.
• Provide support for AV equipment throughout the company.
• Help maintain accurate hardware and software inventories and assist in ordering equipment.
• Provide feedback to management on ways to improve efficiencies at the Service Desk.
• Be responsible for setting up and maintaining user accounts, running reports, maintaining forms and supplies, and maintaining an inventory of hardware and software.
• Provide operational and administrative support for IMA's IT department.

Skills on Resume: 

• Customer Support (Soft Skills)
• Issue Documentation (Hard Skills)
• Incident Escalation (Soft Skills)
• Knowledge Management (Hard Skills)
• Workstation Maintenance (Hard Skills)
• Software Installation (Hard Skills)
• Vendor Coordination (Soft Skills)
• Technology Evaluation (Hard Skills)

Job Summary: 

• Assist users professionally to research and resolve hardware and software issues with desktops, printers, and networking devices, including walking them through how to troubleshoot and self-resolve similar situations in the future.
• Create incidents for each issue reported by end-users into the ticketing solution and maintain incident records daily, ensuring the latest status of the issue and that issues are resolved before marking them as such.
• Aid authorized users with password resets and investigate issues with accounts.
• Identify common recurring problems and research, and recommend solutions to prevent them in the future
• Create and maintain knowledge base articles for common issues and recommend updates
• Set up VOIP telephones and diagnose and resolve issues with them.
• Aid in educating new employees in security best practices.
• Support audio and video equipment in conference rooms.
• Assist users with setting up corporate email on mobile devices
• Build and repair desktop and laptop machines.

Skills on Resume: 

• User Support (Soft Skills)
• Incident Management (Hard Skills)
• Account Administration (Hard Skills)
• Problem Prevention (Soft Skills)
• Knowledge Management (Hard Skills)
• VOIP Configuration (Hard Skills)
• Security Training (Soft Skills)
• Hardware Repair (Hard Skills)

Job Summary: 

• Troubleshoot technical issues and provide end-user support to both Windows and MAC users.
• Hardware installations and new workstation setup.
• Use Active Directory to manage accounts, profiles, and policies.
• Troubleshoot basic network connectivity issues.
• Install and troubleshoot network printers.
• Monitor ticketing system, update assigned problem tickets, and service calls.
• Assist with creating and maintaining IT-related documentation.
• Interface with third-party vendors and managed service providers for certain hardware or software problems.
• Perform project work and other special assignments.

Skills on Resume: 

• Technical Support (Hard Skills)
• Workstation Setup (Hard Skills)
• Account Management (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Printer Support (Hard Skills)
• Ticket Management (Hard Skills)
• Documentation Skills (Hard Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Provide end-user support responding to tickets and other staff requests promptly, documenting issue resolution
• Provide network account management, including new user accounts, terminations, distribution groups, security groups, email, database, phone, and EHR software registrations.
• Serve as ticketing System Administrator, maintaining and customizing the ticketing application for IT, Maintenance, and Communications.
• Provide oversight and leadership to staff as it relates to their priorities, due dates, and expectations.
• Research and evaluate the purchasing of computer hardware and peripherals.
• Deploy end-user workstations, including software setup and hardware configuration.
• Serve as backup to the network administrator for monitoring the integrity of daily network backup operations, event logs, and virus scans.
• Be responsible for new staff computer/network orientation.
• Make changes to existing reports to support ticket resolution
• Assist in installing software upgrades.
• Maintain inventory of all hardware and software, including licenses.
• Execute reports and maintain data to support data integrity checks
• Assist in drafting MIS Standard Operating Procedures and training guides.
• Attends training sessions, workshops for professional development, and for accreditation or licensing.

Skills on Resume: 

• End-User Support (Hard Skills)
• Account Management (Hard Skills)
• System Administration (Hard Skills)
• Team Leadership (Soft Skills)
• Hardware Procurement (Hard Skills)
• Workstation Deployment (Hard Skills)
• Network Backup (Hard Skills)
• Staff Training (Soft Skills)

Job Summary: 

• Effectively communicate with clients and use troubleshooting skills to resolve technical problems with customers over the phone or via email
• Perform the appropriate diagnostic tests and troubleshooting to identify problems using a Remote Monitoring and Management (RMM) tool
• Provide customers with accurate information on ECS-provided IT products and services
• Develop, document, and implement technical procedures for quickly addressing customers’ problems to minimize downtime
• Carry out assessments to determine the need for changes in hardware/software configurations
• Educate clients on procedures for resolving or preventing the recurrence of a technical problem
• Act as a liaison between ECS IT technical staff and ECS clients
• Explain and provide IT solutions to customers in non-technical and comprehensible terms
• Prepare and present reports to update management on IT support operations
• Operate and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers, etc.
• Respond to inquiries about hardware or software issues
• Perform scheduled maintenance on computer systems to ensure efficient operations
• Repair or replace faulty components of hardware (e.g., computer/network/peripherals)
• Attend educational programs, workshops, and seminars to stay abreast of developments in the IT industry.

Skills on Resume: 

• Client Communication (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• Remote Diagnostics (Hard Skills)
• Procedure Documentation (Hard Skills)
• System Assessment (Hard Skills)
• Client Education (Soft Skills)
• IT Liaison (Soft Skills)
• Hardware Maintenance (Hard Skills)

Job Summary: 

• Deploy and support various endpoint systems, which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, and telephony devices.
• Respond to requests and incidents from a remote user base
• Proactively ensure the highest levels of systems and infrastructure availability in Tesla Centers
• Maintain security, backup, redundancy strategies, and documentation
• Diagnose customer or site issues and address them in advance of service disruptions
• Document system standards with written procedures and processes
• Work closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environment
• Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla
• Participate in on-call activities and follow the escalation process to provide 24/7 support
• Frequent travel to and from remote sites across regions, with occasional last-minute travel

Skills on Resume: 

• Endpoint Support (Hard Skills)
• Remote Assistance (Hard Skills)
• System Availability (Hard Skills)
• Security Management (Hard Skills)
• Issue Diagnosis (Hard Skills)
• Process Documentation (Hard Skills)
• Project Coordination (Soft Skills)
• On-Call Support (Hard Skills)

Job Summary: 

• Empowering a culture of safety, security, and compliance in all aspects of datacenter activities
• Building strong working relationships with people working within the datacenter and at the corporate level.
• Providing IT support for the entire datacenter for secure access workstations (SAWs), laptops, non-secure laptops, servers, and conference room A/V.
• Ensuring SAW devices are in a “healthy” state, meeting Security’s compliance standard.
• Receiving confidential information to perform BIOS setting changes.
• Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
• Maintaining an inventory of spare devices for the site and ensuring the latest OS version is installed.
• Researching sites and conversation channels to learn about current issues and recommended fixes.
• Providing guidance to users for common SAW repair issues.

Skills on Resume: 

• Safety Compliance (Soft Skills)
• Team Collaboration (Soft Skills)
• IT Support (Hard Skills)
• Security Compliance (Hard Skills)
• Confidential Handling (Soft Skills)
• Inventory Management (Hard Skills)
• System Maintenance (Hard Skills)
• User Guidance (Soft Skills)

Job Summary: 

• Raising and escalating SAW issues experienced by users.
• Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.
• Understanding the overall ticket management process.
• Providing Senior Datacenter Technician-level support.
• Performing power cycles, swap out failed components, handle storage media, and perform troubleshooting.
• Performing cable installations, hardware rack/stack installations, testing, and troubleshooting using standard datacenter processes.
• Supporting the deployment of on-site DC physical infrastructure, including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement, and physical hardware troubleshooting.
• Assisting the Datacenter Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes.
• Learning, living, and coaching the One Microsoft culture and values.
• Leading through change by bringing clarity, generating energy, and delivering success.

Skills on Resume: 

• Issue Escalation (Soft Skills)
• RMA Processing (Hard Skills)
• Ticket Management (Hard Skills)
• Technical Support (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Infrastructure Deployment (Hard Skills)
• Inventory Assistance (Hard Skills)
• Change Leadership (Soft Skills)

Job Summary: 

• Provides first-level and basic second-level support to resolve problems with products and applications by meeting customer service standards
• Supports troubleshooting efforts in conjunction with the customer to identify routine and moderately complex problems.
• Supports efforts to analyze and prioritize incoming requests and alerts.
• Follows procedures for incident escalation and notification to leadership.
• Escalates routine problems to the appropriate resource (e.g., support team or vendor).
• Resolves non-complex problems and attempts to resolve complex problems.
• Follows and supports the development of standard operating procedures.
• Supports tracking and documentation of details of problems, status of service requests, and resolutions.
• Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
• Supports the documentation of workarounds for problem records and changes to proactive processes.
• Reviews information (e.g., procedures, installation, configuration) related to new technology.
• Provides the knowledge repository for routine and moderately complex technical support.
• Supports the execution of disaster recovery and business continuity processes and events.

Skills on Resume: 

• Technical Support (Hard Skills)
• Problem Analysis (Hard Skills)
• Incident Escalation (Soft Skills)
• Customer Service (Soft Skills)
• Procedure Compliance (Hard Skills)
• Issue Documentation (Hard Skills)
• Process Improvement (Soft Skills)
• Disaster Recovery (Hard Skills)

Job Summary: 

• Analyze and resolve situations and problems
• Anticipate problems and develop alternative strategies for goal completion
• Use techniques of effective time management
• Handle multiple priorities and projects
• Keep clear and accurate records and reports
• Use a computer terminal to accurately and rapidly enter and retrieve data and information
• Interpret a variety of technical information with abstract and/or concrete variables
• Identify problems, recognizing symptoms, causes and alternative solutions
• Interpret documents such as safety rules, operations and maintenance instructions, and procedure manuals

Skills on Resume: 

• Problem Solving (Soft Skills)
• Strategic Planning (Soft Skills)
• Time Management (Soft Skills)
• Multitasking Skills (Soft Skills)
• Record Keeping (Hard Skills)
• Data Entry (Hard Skills)
• Technical Interpretation (Hard Skills)
• Document Interpretation (Hard Skills)

Job Summary: 

• Interpret professional periodicals and journals, technical procedures, and government regulations
• Interpret complicated policies, procedures and protocols
• Apply mathematical concepts such as ratios, proportions, probability factors and statistical inference
• Research, compile and summarize a variety of informational and statistical data and materials
• Develop original, unusual, successful approaches
• Process or generate information without either overlooking important items or getting enmeshed in technicalities
• Prepare clear and concise reports, correspondence and other written materials
• Develop and maintain smooth, cooperative working relationships with peers, subordinates, and superiors
• Participate in meetings in which the collective resources of the group members are used efficiently

Skills on Resume: 

• Regulation Interpretation (Hard Skills)
• Policy Analysis (Hard Skills)
• Mathematical Application (Hard Skills)
• Data Research (Hard Skills)
• Creative Thinking (Soft Skills)
• Information Processing (Hard Skills)
• Report Writing (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Installs, upgrades, and removes software for standard users, engineering, and sales users.
• Responds and resolves IT support tickets for local and remote users.
• Monitors backups and performs weekly offsite backup media rotation.
• Performs daily walks of the onsite data center, data closets, and conference rooms.
• Ensures conference room AV equipment is operational.
• Provides IT support for onsite audits, training, and all employee meetings.
• Supports IT projects by the IT Manager.
• Update knowledge and skills to keep up with rapid advancements in computer technology.

Skills on Resume: 

• Software Installation (Hard Skills)
• Ticket Resolution (Hard Skills)
• Backup Management (Hard Skills)
• System Monitoring (Hard Skills)
• AV Support (Hard Skills)
• Project Support (Soft Skills)
• Technical Training (Soft Skills)
• Skill Development (Soft Skills)

Job Summary: 

• Providing first-line technical support for staff and Directors in relation to IT problems, both hardware and software-related, over the telephone or face-to-face.
• Providing technical support for telecoms issues, including smartphones and first-line support for VOIP system issues.
• Providing first-line support for photocopier and printer problems.
• Liaising with third-party providers for server, photocopier/printer, and telephone system support, to ensure timely resolution of technical problems.
• Assisting with the administration of users, groups, and security policies, and providing home visits for the technical setup of remote workers.
• Providing administrative and technical support for the firm’s digital dictation system.
• Providing first-line support for the case management system, escalating.
• Working as part of a team to ensure all moves are successfully logged and audits are correct.
• Ensuring continuity of service by monitoring service and network performance, proactively dealing with network and server issues as they arise.

Skills on Resume: 

• Technical Support (Hard Skills)
• Telecom Support (Hard Skills)
• Printer Maintenance (Hard Skills)
• Vendor Coordination (Soft Skills)
• User Administration (Hard Skills)
• System Support (Hard Skills)
• Team Collaboration (Soft Skills)
• Network Monitoring (Hard Skills)

Job Summary: 

• Support of laptop/desktop devices (Windows/MacOS) for all employees.
• Support of mobile devices (Android/iOS) for special/selected employees.
• Set up and upgrade of physical/virtual workplaces with standard IT equipment.
• Troubleshoot on computer, phone, printer, (W)LAN, and video-conference systems.
• On-demand software and hardware inventory control, (re-)stocking, and decommission.
• Provision of access to the company application and services for G-Suite/Microsoft 365 users.
• Automation of client computer provisioning, inventory, and support (e.g, JAMF).
• Onboard and offboard new users on pre-installed office and productivity suites.
• Elaboration of support and process manuals for IT support staff and employees.

Skills on Resume: 

• Device Support (Hard Skills)
• Mobile Support (Hard Skills)
• Workplace Setup (Hard Skills)
• System Troubleshooting (Hard Skills)
• Inventory Management (Hard Skills)
• Access Provisioning (Hard Skills)
• Process Automation (Hard Skills)
• User Onboarding (Soft Skills)

Job Summary: 

• Installing and configuring hardware and software
• Active Directory tasks, such as account creation and deletion.
• Responding to calls via email, telephone, and face-to-face.
• Diagnosing hardware and software problems
• Monitoring and maintaining computer systems and networks.
• Report on all activities in the IT weekly meeting.
• Problems logged via the IT Helpdesk.
• Liaise with users to determine issues and resolve them.
• Liaise with users to discuss requirements and offer solutions

Skills on Resume: 

• Hardware Configuration (Hard Skills)
• Account Management (Hard Skills)
• User Communication (Soft Skills)
• Problem Diagnosis (Hard Skills)
• System Monitoring (Hard Skills)
• Activity Reporting (Hard Skills)
• Ticket Management (Hard Skills)
• Requirement Analysis (Soft Skills)

Job Summary: 

• Maintains the functionality and efficiency of computer and user objects in an Active Directory while maintaining correct Organizational Units (OU).
• Assists in the maintenance of Group Policy for Edge of Network Endpoints and Operating Systems.
• Prepares desktops and laptops by imaging devices in preparation for deployment and tests them for proper operation.
• Creates and maintains images for hardware setup.
• Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc.
• Assists with the design and implementation of robust and scalable solutions to establish and maintain desktop hardware and software.
• Helps design desktop support strategies that take into account office-bound and remote user base using both manual procedures and desktop tools.
• Responds to complex technical issues surrounding desktop/laptop hardware (e.g. responsible for scheduling and getting bad equipment fixed/replaced through the vendor) and Microsoft Operating Systems and/or installed software (e.g. troubleshoots encryption software issues and troubleshoots and fixes vulnerabilities identified by information security, software vendors or operations risk assurance) and follows through to appropriate resolution, while creating a repeatable process and eliminating repeat problems.
• Services issues related to mobile devices and the MAC operating system.
• Acts as tier 2 support for lower-level specialists on hardware and software issues.
• Assists with projects by completing assigned tasks and recommending options to the project leader to meet goals.
• Proposes, develops, and communicates technical, systems, and application standards and ensures compliance with existing standards.
• Supports testing and evaluation of new desktop packages and implements prototypes.
• Adheres to technology policies and complies with all security controls, while guiding lower-level technicians.

Skills on Resume: 

• Active Directory Management (Hard Skills)
• Group Policy Maintenance (Hard Skills)
• Device Imaging (Hard Skills)
• VDI Support (Hard Skills)
• Solution Design (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Project Assistance (Soft Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Test and image desktops and laptops.
• Maintain, analyze, and troubleshoot software and computer peripherals.
• Set up, configure, and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMACs.
• Assure that all tickets requiring follow-up work and/or calls receive appropriate attention.
• Assist in developing and documenting improvements to current processes.
• Provide technical support to end users via telephone.
• Assist coworkers in the resolution of end users’ technical issues.
• Assist coworkers in the execution of established processes and escalations.

Skills on Resume: 

• Device Imaging (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Hardware Setup (Hard Skills)
• IMAC Assistance (Hard Skills)
• Ticket Follow-Up (Soft Skills)
• Process Improvement (Soft Skills)
• Phone Support (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Test, image, and clean PC’s, laptops, monitors, printers, and other related hardware.
• Coupled with those software/image and deployment responsibilities, also providing day-to-day technical support to employees for hardware break/fix, some network infrastructure, and internal desktop systems hardware-related issues.
• Responds to end-user issues via face-to-face interaction, telephone remote support, and with escalation/helpdesk personnel regarding ticket issues
• Diagnose and resolve technical hardware and software issues, primarily on end-user Laptop and Desktop equipment
• Gather information to determine the issue by evaluating and analyzing the symptoms
• Partners with other departments to provide technical assistance
• Identify priorities and redirect problems to appropriate resources
• Organize ideas and communicate appropriate messages
• Stay current with system information, changes, and updates
• Handle all designated workstation installations and updates

Skills on Resume: 

• Hardware Maintenance (Hard Skills)
• Technical Support (Hard Skills)
• User Assistance (Soft Skills)
• Issue Diagnosis (Hard Skills)
• Information Analysis (Hard Skills)
• Cross-Department Collaboration (Soft Skills)
• Problem Prioritization (Soft Skills)
• Workstation Setup (Hard Skills)

Job Summary: 

• Acting as the first point of contact for the troubleshooting of Service Requests related to hardware configuration, software, application, and network problems, among others.
• Making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests
• Routing those Incidents and Service Requests that require reassignment to other Service Teams
• Tracking and retaining ownership of Incidents and Service Requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible
• Continually observing a security-aware approach
• Contributing to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by Internal IT in an effective manner while maintaining efficiency.
• Contributing to the articulation, maintenance, and enforcement of Internal IT procedures and knowledge sharing across units via online tools
• Identifying trends and potential Problem sources (by reviewing Incident and Problem analysis)
• Taking ownership of the system and service monitoring, focusing on implementation and continuous improvement
• Handling of all customer-related activities initiated by IT Operations across the group
• Ensuring full cooperation and effective communication with various departments.

Skills on Resume: 

• Technical Troubleshooting (Hard Skills)
• Incident Management (Hard Skills)
• Request Routing (Soft Skills)
• Ownership Accountability (Soft Skills)
• Security Awareness (Soft Skills)
• Procedure Development (Hard Skills)
• Knowledge Sharing (Soft Skills)
• System Monitoring (Hard Skills)

Job Summary: 

• Communicate effectively with all levels of customers, including administrators, staff, students, and vendors
• Installs and supports new devices along with accompanying software
• Coordinates the repair of student and teacher laptop computers, including performing diagnostic repair procedures
• Installs and configures supported device operating systems
• Performs routine diagnostics and maintenance with multiple operating systems
• Installs and configures applications and other supported software packages
• Test new releases for supported systems
• Performs network support and troubleshooting duties
• Provides consultation and/or training to teachers, staff, and students on the operation of technology equipment and software packages
• Troubleshot hardware and software issues
• Assists teachers with resolving device-related problems
• Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
• Participates as a team member on small and/or large projects
• Records activities in the work order system
• Updates/Creates internal supported system documentation

Skills on Resume: 

• Customer Communication (Soft Skills)
• Device Installation (Hard Skills)
• Hardware Repair (Hard Skills)
• System Configuration (Hard Skills)
• Software Installation (Hard Skills)
• Network Troubleshooting (Hard Skills)
• User Training (Soft Skills)
• Documentation Management (Hard Skills)

Job Summary: 

• Troubleshoot and resolve hardware, network, printer and software issues reported to the helpdesk system
• Install and configure computer hardware, operating systems and applications
• Develop, monitor and maintain computer systems and networks
• Manage users and rights in Active Directory/Exchange and other programs that are being used
• Manage new or existing client computers with automated/preconfigured OS deployment
• Offer remote support to local users on premises or using remote tools to help set up systems or resolve issues in remote locations
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Provide support, including procedural documentation and relevant reports

Skills on Resume: 

• Hardware Troubleshooting (Hard Skills)
• System Configuration (Hard Skills)
• Network Management (Hard Skills)
• User Administration (Hard Skills)
• OS Deployment (Hard Skills)
• Remote Support (Hard Skills)
• Problem Diagnosis (Hard Skills)
• Documentation Skills (Hard Skills)

Job Summary: 

• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion
• Prioritize and manage many open cases at one time
• Test and evaluate new technology
• Escalate more complex issues to the relevant IT Support members.
• Provides information by answering questions and requests
• Maintains quality service by establishing and enforcing organization standards
• Contributes to team effort by accomplishing related results

Skills on Resume: 

• System Setup (Hard Skills)
• Application Deployment (Hard Skills)
• Time Management (Soft Skills)
• Task Persistence (Soft Skills)
• Case Prioritization (Soft Skills)
• Technology Evaluation (Hard Skills)
• Issue Escalation (Soft Skills)
• Team Contribution (Soft Skills)

Job Summary: 

• Exhibit the Vermeer characteristics of caring culture, demonstrating agility, customer focus, and stewardship while modeling the associated behaviors.
• Answers and responds to various IT support requests regarding desktop equipment, network and software problems, and user application questions via phone, email, instant message, and walk-up.
• Maintains requests in a technical support tracking database and ensures the statuses of assigned work orders are current in the system.
• Diagnoses problems with hardware, software, and network.
• Responds quickly to malfunctions and provides solutions while making sure the affected computers and network equipment remain functional.
• Escalates issues that cannot be resolved within an established response time.
• Plans, organizes, and performs hardware and software system configuration, installation, upgrades, and maintenance on computers and peripheral equipment throughout the campus.
• Updates the department asset inventory system whenever changes are made and assets are moved between locations.
• Assesses and prepares for the installation of computer equipment, peripherals and software.
• Receives, tests, and installs new and updated software releases of both standard and customized applications.
• Manages and coordinates the timely repair of hardware, including computers and other related communications devices and printers.
• Installs, troubleshoots, and configures access to applications.

Skills on Resume: 

• Customer Focus (Soft Skills)
• Technical Support (Hard Skills)
• Ticket Management (Hard Skills)
• Problem Diagnosis (Hard Skills)
• Issue Escalation (Soft Skills)
• System Maintenance (Hard Skills)
• Asset Management (Hard Skills)
• Software Installation (Hard Skills)

Job Summary: 

• Installs, configures, upgrades, and troubleshoots computer software and hardware, including PC and Mac workstations, servers and peripherals, and network and voice cabling
• Assists in managing regularly used servers and services, including e-mail, print and back-up servers, and their associated operating systems and software
• Creates and maintains user accounts, passwords, groups, mail aliases, and other system and network files
• Supports, maintains, administers, and troubleshoots network, WAN, and VPN connectivity
• Identifies and implements technologies and methods of using existing software to help users work more efficiently
• Initiates and/or has field contact with vendor support to resolve technical problems or make improvements with desktop computing equipment and software, servers, and software
• Build and install cables, running plant cabling, researching, learning, and evaluating new software, and documenting systems
• Provides routine maintenance, including installing and configuring new computers and telephones, repairing and upgrading PC and Mac hardware and software, and troubleshooting printers, scanners, and copiers
• Maintain inventory of equipment and supplies, scheduling regularly for server upgrades, and providing day-to-day operation of back-up systems, including rotation of back-up tapes

Skills on Resume: 

• System Configuration (Hard Skills)
• Server Management (Hard Skills)
• Account Administration (Hard Skills)
• Network Support (Hard Skills)
• Process Improvement (Soft Skills)
• Vendor Coordination (Soft Skills)
• Hardware Maintenance (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Diagnose hardware and software problems, train faculty and staff, and use the IT support request system to document, prioritize, and track requests
• Establish and enforce incident response service level agreements in consultation with end users in the business to establish incident resolution expectations and timeframes
• Analyze performance of incident management activities and documented resolutions, identify problems, and devise and deliver solutions to enhance the quality of service and prevent future problems
• Regularly iterate on the incident management process using data gathered about the frequency and severity of incidents
• Design and enforce request handling and escalation policies and procedures
• Coordinate the transfer to the problem management process
• Access software updates, drivers, knowledge bases, and FAQ resources on the internet to aid in problem resolution
• Track and analyze trends in incident reports and generate statistical reports
• Assess the need for any system reconfigurations (minor or significant) based on incident trends and make recommendations
• Oversee the development and dissemination of help sheets, usage guides, and FAQ lists for end users
• Provides regular business hours, after-hours, and weekend/holiday on-call support for all systems

Skills on Resume: 

• Problem Diagnosis (Hard Skills)
• User Training (Soft Skills)
• Incident Management (Hard Skills)
• Performance Analysis (Hard Skills)
• Policy Development (Soft Skills)
• Trend Analysis (Hard Skills)
• System Reconfiguration (Hard Skills)
• On-Call Support (Hard Skills)

Job Summary: 

• Diagnoses reported hardware, software, and network problems
• Resolves or repairs and contacts additional technical support
• Provides procedural guidance, demonstrates, and provides direction on various systems
• Continues to improve technical expertise through the identification of new technical alternatives to resolve problems and/or general improvements
• Accurately documents and reports problems to technical staff for resolution
• Accurately documents solutions and fixes and disseminates them accordingly
• Performs departmental administrative tasks, such as the generation and tracking of purchase requests, maintenance contracts, staff data, and departmental policies and procedures
• Provides conference calling, fax, and Email directory support through the use of multiple platforms and applications

Skills on Resume: 

• Hardware Troubleshooting (Hard Skills)
• Software Diagnostics (Hard Skills)
• Network Support (Hard Skills)
• Technical Documentation (Hard Skills)
• Procedural Guidance (Soft Skills)
• Continuous Learning (Soft Skills)
• Administrative Management (Soft Skills)
• Communication Support (Hard Skills)

Job Summary: 

• Engages with customers via remote or face-to-face daily to reveal diagnostic discoveries and make recommendations for protecting and defending user devices
• Delivers an outstanding customer experience within a helpdesk environment (remote or in person) with Outstanding customer service skills
• Provides resolution to customer issues relating to equipment problems, including but not limited to operational, maintenance and repair aspects of equipment.
• Fixes smartphones, tablets and PCs by utilizing tools and processes to triage, determine the most effective method to repair, and then repairs the device.
• Resolve customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.
• Meets or exceeds key performance objectives that include service and repair metrics as well as customer satisfaction goals.
• Performs various inventory tasks such as counting and monitoring inventory levels.
• Complies with all operational policies and procedures.
• Positively engage with the user during the check-in and check-out process
• Monitor queues and provide status updates to users
• Clearly communicate with team members and partner with other team members to ensure proper documentation of user requests
• Prioritize and multitask in a fast-paced environment
• Utilize the ticketing system to maintain an accurate record of customer information and a real-time status of each repair

Skills on Resume: 

• Customer Engagement (Soft Skills)
• Technical Communication (Soft Skills)
• Device Repair (Hard Skills)
• Problem Resolution (Hard Skills)
• Inventory Management (Hard Skills)
• Policy Compliance (Soft Skills)
• Team Collaboration (Soft Skills)
• Time Management (Soft Skills)

Job Summary: 

• Troubleshoot, diagnose, and repair network-related problems
• Resolve issues by carrying out problem analysis to implement temporary or permanent solutions
• Sustain and fix issues on LAN/WAN (both NIPRNet and SIPRNet), VoIP telephone, Biometric, Audio/Video systems, video teleconferencing systems, telephone (landline and mobile), and other computing equipment
• Diagnose and troubleshoot problems with individual or multiple computer systems to maintain proper functioning
• Resolve issues, including contacting and assisting vendors on warranty issues
• Ensure desktop computers interconnect seamlessly with various web-based systems (DTS, CPARS, etc.)
• Preserve logon credentials, data integrity, and file system security for the computing environment
• Assist in testing and deployment of new software applications and systems, and equipment
• Continuously evaluate and implement upgrades on systems to guarantee longevity (desktops 5 years, laptops 3 years)
• Calculate functional needs to decide system purchase specifications
• Ascertain and repair hardware and network connectivity issues
• Install and ensure operational VPN access for all remote users

Skills on Resume: 

• Network Troubleshooting (Hard Skills)
• System Diagnosis (Hard Skills)
• Hardware Repair (Hard Skills)
• Vendor Coordination (Soft Skills)
• System Security (Hard Skills)
• Software Deployment (Hard Skills)
• System Upgrades (Hard Skills)
• VPN Configuration (Hard Skills)

Job Summary: 

• Support technical upgrading and maintenance of the entire desktop systems
• Conduct remote troubleshooting to expedite the repair process
• Help create technical documentation and manuals. 
• Acts as a liaison between users and Information Technology 
• Promote and integrate Information Services through communication, cooperation, and collaboration
• Organizes, prioritizes, and handles administrative matters and ensures activities/projects are implemented
• Demonstrate skills to complete activities within established timeframes
• Follow up to ensure the service was performed successfully
• Support computer users with the installation of hardware/software and networking components to meet computer needs
• Escalate unresolved problems to the appropriate personnel to ensure the overall quality of information service delivery is being maintained at all times
• Prepare and maintain required reports, records, logs, and files for operational, administrative, and compliance purposes
• Assist in the design and development of standardized operational management reports to identify issues or monitor computers

Skills on Resume: 

• Desktop Maintenance (Hard Skills)
• Remote Troubleshooting (Hard Skills)
• Technical Documentation (Hard Skills)
• User Liaison (Soft Skills)
• Information Integration (Soft Skills)
• Administrative Coordination (Soft Skills)
• Time Management (Soft Skills)
• Problem Escalation (Soft Skills)

Job Summary: 

• Answers incoming requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Logs and tracks calls using the ServiceNow ticketing system and maintains records and documentation.
• Speak with users to collect information about problems and lead users through diagnostic procedures.
• Triage the problem to identify if the source of the problem is hardware or software, such as the application, printer, cables, telephone, network, etc.
• Handles problem recognition, research, resolution, and follow-up for routine user problems and escalates more complex problems to other technical staff or supervisors.
• Be responsible for maintaining hardware and software inventory, using ServiceNow
• Coordinate broader scope tasks with the user community and team
• Support Audio/Visual and conference rooms, support hardware and network systems, phone, projector, and video conference equipment.

Skills on Resume: 

• User Support (Soft Skills)
• Ticket Management (Hard Skills)
• Diagnostic Procedures (Hard Skills)
• Problem Triage (Hard Skills)
• Issue Resolution (Hard Skills)
• Inventory Management (Hard Skills)
• Team Coordination (Soft Skills)
• AV Support (Hard Skills)

Job Summary: 

• Research and analyze the technical needs and resources of the resort
• Developing a good working knowledge of the overall purpose of a particular function and its daily operations
• Research and provide recommendations for various hardware and software solutions
• Provide technical support and configuration of desktops and laptops throughout the resort
• Provide support and installation of POS systems and peripherals
• Provide technical support for the RFID infrastructure, which includes gate configuration, hardware, and software support
• Provide technical support for all speakers, amplifiers and music streaming devices throughout the resort
• Perform the installation, configuration and maintenance of IP cameras, digital signage boards, music subscription services, speakers, cable/IP TV services, cabling and setup for all devices
• Maintain documentation of systems and processes
• Respond to trouble tickets, email, walk-ins, and telephone requests for technology systems support needs
• Confer regularly with immediate supervisor, other department and company personnel, guests, and/or various firms and organizations outside the company 
• Plan and coordinate activities, exchange information, improve efficiency, foster effective communication and resolve problems
• Provide excellent service to the customers (internal and external) at all times
• Document, track, and monitor tickets to ensure the timely resolution of all support issues
• Provide training, collaborate and share information with other IT team members

Skills on Resume: 

• Technical Research (Hard Skills)
• Operational Knowledge (Soft Skills)
• Hardware Solutions (Hard Skills)
• Desktop Support (Hard Skills)
• POS Installation (Hard Skills)
• RFID Support (Hard Skills)
• System Documentation (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Provides 1st and some 2nd tier IT support for service requests while providing superior customer service.
• Deploys IT client hardware and applications to support the business environment.
• Be responsible for making sure all IT ServiceDesk tickets are handled correctly in coordination with the IT Team and resolved in the targeted timeframe.
• Escalates problems to the next level of support.
• Documents IT procedures and solutions.
• Provides support for web development projects.
• Provides support for the data backup environment.
• Build and configure equipment for the growing team, helping set up new starters.
• Support the IT team, primarily in the office, helping to look after the day-to-day IT support requests and carrying out support tasks within their own on-site data centre.
• Support the internal network infrastructure and work with the wider IT team while they deliver new IT projects.

Skills on Resume: 

• IT Support (Hard Skills)
• Hardware Deployment (Hard Skills)
• Ticket Management (Hard Skills)
• Issue Escalation (Soft Skills)
• Procedure Documentation (Hard Skills)
• Web Support (Hard Skills)
• Data Backup (Hard Skills)
• Network Maintenance (Hard Skills)

Job Summary: 

• Handle all incoming IT support calls, emails, and tickets, triage and route issues to relevant departments
• Provide first and second-level problem resolution
• Manage the ServiceNow ticket queue within SLA
• Regular maintenance of asset health, including imaging, software packaging, application updates, system upgrades, data migration, and process automation
• Workstation deployment and support, including VDI and Macs
• Provide excellent customer support to the on-site and remote employees via phone and/or remote desktop sessions
• Provide secondary, on-call support every 6 weeks on a rotational basis
• Prepare end-user hardware and software assets for deployment, including PC laptops, iPads, Smartphones (iOS and Android) and mobile data devices. 
• Assist in providing hardware and software training to end-users. 
• Set up field construction offices, including installation and configuration of local networks, Internet connections, printing and scanning. 

Skills on Resume: 

• Ticket Management (Hard Skills)
• Problem Resolution (Hard Skills)
• Asset Maintenance (Hard Skills)
• Workstation Support (Hard Skills)
• Customer Support (Soft Skills)
• Onsite Assistance (Soft Skills)
• Hardware Deployment (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Reviewing support tickets and managing through to resolution (ITIL Framework)
• Dealing with any user requests in a timely and professional manner
• Performing moves/changes of systems
• Reviewing Cisco firewall/switch/router management
• Assisting with desktop rollouts and imaging of Laptops/PC's
• Manage updates to Laptops/PC's to ensure the latest software versions are maintained
• Review housekeeping activities to ensure all daily tasks are completed
• Maintain inventory of IT equipment.
• Deploy desk and computer setups for new employees.
• Provide IT training to new and existing company staff.

Skills on Resume: 

• Ticket Management (Hard Skills)
• User Support (Soft Skills)
• System Configuration (Hard Skills)
• Network Management (Hard Skills)
• Desktop Deployment (Hard Skills)
• Software Maintenance (Hard Skills)
• Inventory Management (Hard Skills)
• IT Training (Soft Skills)

Job Summary: 

• Provides remote technical support for standard configurations of workstations, personal computers and associated hardware and software.
• Troubleshoots standard software and hardware questions, issues, problems and failures via telephone, chat, or Instant Messenger.
• Identifies complex issues, questions and problems and refers them to more senior staff or other IT groups for investigation and resolution.
• Screens, diagnoses and resolves or refers specific assigned inquiries and work requests received via phone, chat, or Instant Messenger, related to maintenance of personal computers, workstations, software and associated hardware, and refers those requests to appropriate IT staff for resolution.
• Works to develop an understanding of standard issues, questions and problems with standard workstations, personal computers, software and associated hardware and the resolutions to those matters.
• Follows policies, procedures and standards in responding to end-user requests and providing end-user support.
• Documents and reports all service requests and their outcome, following standard procedures and practices.
• Performs technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing desktop hardware, software, wireless, printers, related peripherals, mobile devices, videoconference equipment, etc.
• Assist with project implementation across business units

Skills on Resume: 

• Remote Support (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Problem Escalation (Soft Skills)
• Request Screening (Hard Skills)
• Technical Understanding (Soft Skills)
• Policy Compliance (Soft Skills)
• Service Documentation (Hard Skills)
• Hardware Maintenance (Hard Skills)

Job Summary: 

• Provides first-level support to resolve problems with products and applications by meeting customer service standards (i.e., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)
• Analyzes and prioritizes incoming requests
• Attempts to resolve problems by applying documented solutions
• Routes problems to the appropriate resource (e.g., support team, vendor)
• Performs tracking and documentation by entering details of problems, status of service requests, and resolutions into the company's incident management system
• Performs documented break/fix repairs on PCs, thin clients, printers, servers, mobile devices, handheld devices, and software applications
• Interacts with third-party hardware and/or software vendors by initiating and supporting vendor services
• Navigate the problem resolution system and other related Call/Center applications.
• Troubleshoot and resolve technical support questions of customers professionally.

Skills on Resume: 

• Customer Service (Soft Skills)
• Request Prioritization (Soft Skills)
• Problem Solving (Hard Skills)
• Ticket Routing (Hard Skills)
• Incident Documentation (Hard Skills)
• Hardware Repair (Hard Skills)
• Vendor Coordination (Soft Skills)
• Technical Troubleshooting (Hard Skills)

Job Summary: 

• Evaluates, responds to, and resolves requests for computer assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Diagnoses problems, performs remedial actions to correct problems, and/or recommends and determines solutions.
• Researches, resolves, and follows up on user problems, referring more complex problems to specialized or higher-level personnel.
• Delivers, installs, and/or assists personnel in the installation of personal computers, software, and peripheral components such as monitors, keyboards, printers, disk drivers, switches, hubs, and cabling.
• Responds to inquiries concerning operating systems and diagnoses system hardware, software, and operator problems
• Installs, maintains, and upgrades operating systems and software packages across disparate platforms.
• Tests, clones, loads, and configures specified software packages onto the computer, and modifies specific applications for use by the department. 
• Deploys software, settings, scripts, and batch files to workstations remotely.

Skills on Resume: 

• User Support (Soft Skills)
• Problem Diagnosis (Hard Skills)
• Issue Resolution (Hard Skills)
• Hardware Installation (Hard Skills)
• System Troubleshooting (Hard Skills)
• Software Maintenance (Hard Skills)
• Application Configuration (Hard Skills)
• Remote Deployment (Hard Skills)

Job Summary: 

• Maintains the documentation database as used by the department.
• Instructs users in software applications usage and basic computer navigation, advises users on best security practices.
• Creates baseline software sets, adhering to campus standards, for various makes and models of computers.
• Installs, maintains, and repairs printers, copiers, and scanners, addressing both hardware and software issues.
• Assists in relocating departments or divisions throughout campus, including the disassembly and reassembly of office technology and workstations.
• Performs user data migration and recovery due to hardware/software upgrade or disaster.
• Maintain data communications closets throughout campus, including wiring racks and switches.
• Creates email boxes for users and departments, troubleshoots email connection, access, security, firewall, and storage issues.
• Assists students and faculty with self-service portal and web-based applications issues.

Skills on Resume: 

• Documentation Management (Hard Skills)
• User Training (Soft Skills)
• Software Configuration (Hard Skills)
• Printer Maintenance (Hard Skills)
• Hardware Setup (Hard Skills)
• Data Migration (Hard Skills)
• Network Maintenance (Hard Skills)
• Email Support (Hard Skills)

Job Summary: 

• Responds to and diagnoses problems through discussion with users.
• Ensures a timely process through which problems are controlled.
• Includes problem recognition, research, isolation, resolution, and follow-up steps.
• Supervises the operation of the help desk and serves as a focal point for customer concerns.
• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, emails, and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends system modifications to reduce user problems.
• Update incident tickets and service request tickets to adequately document the processing of the ticket until resolved.

Skills on Resume: 

• Problem Diagnosis (Hard Skills)
• Issue Management (Hard Skills)
• Helpdesk Supervision (Soft Skills)
• User Support (Soft Skills)
• Technical Research (Hard Skills)
• Incident Tracking (Hard Skills)
• System Restoration (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Responding to Service Requests and Incidents logged on the IT Helpdesk system
• Undertaking initial triage and first-line support
• Ordering supplies, maintaining IT stock, and dealing with hardware and software vendors
• Processing starters and leavers, including delivering IT inductions to new starters
• Installing and configuring hardware and software
• Setting up user accounts for colleagues and maintaining security group memberships
• Creating IT training materials and documenting IT hardware and software
• Assist with the implementation of integrations and software.
• Participate in testing, troubleshooting, and debugging of software issues.
• Provide a can-do attitude, prepared to learn whatever tools are best suited for a task.
• Troubleshoot day-to-day issues with software and third-party integrations.

Skills on Resume: 

• Service Response (Hard Skills)
• Issue Triage (Hard Skills)
• Inventory Management (Hard Skills)
• User Onboarding (Soft Skills)
• System Configuration (Hard Skills)
• Account Management (Hard Skills)
• IT Documentation (Hard Skills)
• Software Troubleshooting (Hard Skills)

Job Summary: 

• Engage clients both remotely via phone and onsite at their locations during the initial onboarding
• Deploy all iVenture management and monitoring tools
• Understand the impact and challenges associated with the deployment of all tools and be able to identify problems ahead of time, and prevent performance problems and downtime
• Identify unrelated IT issues while visiting the customer and communicate with the client’s service team
• Create the iVenture standard of client documentation for the client.
• Documentation of assets and technical configurations.
• Execute assigned PC, server, and network device builds by the project team
• Provide user support and assistance on the general use of the operating system, hardware peripherals, and software
• Install, configure, and troubleshoot user software on Windows desktops and laptops
• Install, configure, and troubleshoot hardware peripherals such as monitors, keyboards, printers, WLAN routers, and network switches
• Diagnose and troubleshoot IT issues about network connectivity, printing, software updates, and upgrades

Skills on Resume: 

• Client Onboarding (Soft Skills)
• Tool Deployment (Hard Skills)
• Performance Monitoring (Hard Skills)
• Issue Identification (Soft Skills)
• Client Documentation (Hard Skills)
• System Configuration (Hard Skills)
• User Support (Soft Skills)
• Network Troubleshooting (Hard Skills)

Job Summary: 

• Provide remote support to users within the organization across various computer systems to quickly form solutions to technical problems, with the ability to resolve issues quickly and effectively.
• Prioritize issues based on severity and immediacy, with the ability to escalate items based on business impact to other teams and colleagues in a quick and effective manner.
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Develop written solutions and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
• Active Directory account creation, password resets, group membership changes, distribution groups, and other AD functions.
• Collaborate with technical staff and clients to establish goals and objectives for system improvements.
• Contribute ideas for improvement in daily and long-term procedures or processes to improve efficiency and customer satisfaction.
• Provide remote hands and monitoring assistance to the operations team for the facility
• Identify opportunities to improve efficiency or service quality through process change or automation

Skills on Resume: 

• Remote Support (Hard Skills)
• Issue Prioritization (Soft Skills)
• Effective Communication (Soft Skills)
• Procedure Documentation (Hard Skills)
• Active Directory (Hard Skills)
• System Collaboration (Soft Skills)
• Process Improvement (Soft Skills)
• Operations Support (Hard Skills)

Job Summary: 

• Maintain and provide technical hardware support and ensure capability, data integrity, capacity efficiencies, stability, and full functionality for all IT Hardware
• Ensure uptime of all devices and applications on the network, all incidents, requests and problems, recorded, and Change Controls are processed for validated system changes
• Provide 2nd line technical support remotely via Telephone, Instant Messaging and in person, ensuring all calls are logged with the Helpdesk.
• Assist with the maintenance and control of all IT assets by means of updating assets on the asset register and all asset movements recorded.
• Assist with the monitoring of the site's IT infrastructure, always ensuring full connectivity.
• Monitor and maintain security on all endpoints and remediate.
• Assist IT and Digital Management to ensure the validated status of IT Systems, Facilities, and Level 2 Engineering and Laboratory Systems is maintained.
• Respond to client calls to troubleshoot reported problems and take necessary steps to resolve the issue
• Assist users with Operating System issues, desktop software, and network/local printer issues

Skills on Resume: 

• Hardware Support (Hard Skills)
• Network Monitoring (Hard Skills)
• Technical Assistance (Hard Skills)
• Asset Management (Hard Skills)
• Infrastructure Maintenance (Hard Skills)
• Security Monitoring (Hard Skills)
• System Validation (Hard Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Respond to user helpdesk requests with the ability to troubleshoot problems and develop solutions promptly.
• Provide basic support for PC hardware and software components.
• Provide support for basic network connectivity issues.
• Record activities, solutions, and other responses to helpdesk requests.
• Assist in maintaining IT inventory records and equipment documentation.
• Assist end-users in the use of mobile devices.
• Maintain open communication and positive working relationships with CHN staff.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components.
• Configure, monitor, troubleshoot and maintain all applicable corporate applications.
• Design, configure, and test computer hardware, networking software, and operating system software.
• Provide end-user support, training, and inquiries.

Skills on Resume: 

• Helpdesk Support (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Network Support (Hard Skills)
• Activity Documentation (Hard Skills)
• Inventory Management (Hard Skills)
• User Assistance (Soft Skills)
• System Troubleshooting (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Provide 1st and 2nd Line Telephone, E-Mail, and Face-to-Face Support to Colleagues and Suppliers.
• Provide initial configuration and troubleshooting, installation, and support services to colleagues.
• Use the Service Desk Application to manage Workload, Time, and SLA’s.
• Manage and maintain Active Directory requests for Colleagues.
• Ensure accurate records are kept of all IT Hardware, Software, and Peripherals.
• Ensure IT, Security, and Data Protection Policies and Processes are followed.
• Install, support, upgrade, replace, and remediate all IT hardware along manufacturing lines.
• Quickly respond to requests and incidents from the customers.
• Troubleshoot Hardware, Operating System, and software issues.
• Troubleshoot Network issues from the client up to the switch and IDF.
• Interface with the various manufacturing groups to understand issues.
• Interpret how to solve long-term needs within the framework of IT MFG standards.

Skills on Resume: 

• Technical Support (Hard Skills)
• System Configuration (Hard Skills)
• Ticket Management (Hard Skills)
• Active Directory (Hard Skills)
• Asset Tracking (Hard Skills)
• Policy Compliance (Soft Skills)
• Hardware Troubleshooting (Hard Skills)
• Network Troubleshooting (Hard Skills)

Job Summary: 

• Troubleshoot hardware, software, and basic networking issues
• Configure and install computers on multiple OS (macOS and Windows)
• Maintain the existing IT infrastructure and the commonly used applications (local and cloud)
• Assist users with troubleshooting of computer-related issues such as password resets/email setup/software installs via e-mail, phone, chat, remotely, or in person at all offices
• Keep a record of performed tasks by using Miniclip’s internal ticketing system.
• Maintain current and accurate inventory of technology hardware, software, and resources
• Supporting the IT Helpdesk by receiving IT problems and requests via the IT Portal, e-mail, telephone, and in person, and logging each call.
• Analysis of each request via the IT Helpdesk to assign an appropriate priority as specified in the Service Level Agreement.
• Take ownership of helpdesk tickets from logging through to resolution, escalating tickets to the IT Co-ordinator.
• Diagnose, respond, and correct faults within defined service levels, providing a professional, effective, and efficient service.
• Supervise, maintain, and install computer equipment/software
• Ensure that tasks assigned to the ServiceNow are completed within the agreed OLA and SLA’s.
• Provide product lifecycle management of end-user computing equipment and peripherals. 
• Manage usage, disposal, compliance, inventory, cost optimization, and protection of the asset portfolio.
• Adhere to the ITIL framework when carrying out IT activities.

Skills on Resume: 

• Hardware Troubleshooting (Hard Skills)
• System Configuration (Hard Skills)
• Infrastructure Maintenance (Hard Skills)
• User Support (Soft Skills)
• Ticket Management (Hard Skills)
• Inventory Control (Hard Skills)
• Fault Diagnosis (Hard Skills)
• Asset Management (Hard Skills)

Job Summary: 

• Redirect or escalate support requests to the appropriate member of the IT Support Department.
• Deploy PCs and associated peripherals, including new installations and the redeployment of existing equipment.
• Install and configure software to agreed standards under the direction of the company policy.
• Maintain the existing PCs and peripherals to standards determined by the company policy, by performing upgrades, new installations, and carrying out routine procedures.
• Assist in the compilation of the Support Centre's technical documentation, guidelines, and procedures, and ensure they are disseminated to users.
• Provide, at all times, a professional, courteous, and rapid response to individual users
• Work a flexible schedule to accomplish the duties of the position.
• Work throughout all district sites efficiently with minimal disruption to learning.
• Prioritize network support needs and accomplish the work promptly.
• Inform staff and technicians about hardware/software issues in non-technical terms.
• Maintain a high degree of confidentiality with school district records and technology data.  

Skills on Resume: 

• Request Escalation (Soft Skills)
• PC Deployment (Hard Skills)
• Software Installation (Hard Skills)
• System Maintenance (Hard Skills)
• Technical Documentation (Hard Skills)
• User Communication (Soft Skills)
• Time Management (Soft Skills)
• Network Support (Hard Skills)

Job Summary: 

• Installs, upgrades, troubleshoots, and repairs hardware and software on or related to desktop pc’s, printers, pc hardware systems, and RF devices.
• Answers questions regarding PC/printer software/hardware issues, and makes IT recommendations.
• Provides technical support for standard and proprietary desktop software.
• Provides information for standard desktop relocations and set up, by investigating and asking appropriate questions to support end-user needs.
• Lifts and transports PC’s, monitors, terminals, and printers for deployment as well as repair.
• Documents client problems, initiates referrals, and records resolutions within department database software.
• Provide over-the-phone and/or in-person desktop support
• Troubleshoot and repair issues related to software, hardware, email, network access, etc
• Responds to change management requests, including installing new PC equipment
• Display outstanding technical and professional service skills at all times
• Drive front-line support for end-users within the office environment.
• Manage hardware and application requests and support queries.
• Installation and maintenance of all IT equipment used within the corporate environment
• Ensure hardware maintenance processes and documentation of required repairs.
• Participate in the development of solutions to meet business needs, and support cross-technology process improvement initiatives.

Skills on Resume: 

• Hardware Maintenance (Hard Skills)
• Software Support (Hard Skills)
• Technical Assistance (Hard Skills)
• User Interaction (Soft Skills)
• Issue Documentation (Hard Skills)
• Desktop Support (Hard Skills)
• Change Management (Hard Skills)
• Process Improvement (Soft Skills)