Job Summary: 

• Develop quality assurance plans for various IT services and functions.
• Maintain standards and procedures for system development and change controls.
• Ensure compliance with established standards through examinations of deliverables from project development.
• Perform monitoring and evaluation on system service availability and performance.
• Identify risks in complying with critical time, quality and service level requirements, help define proper risk mitigation measures and follow up their execution and progress.
• Provide training to different IT functional units in conformance with relevant policies.
• Render support to auditors for IT system reviews.
• Support general office administration, operational workflow and document maintenance for the Information Technology Department.

Skills on Resume: 

• Quality Assurance (Hard Skills)
• Change Control (Hard Skills)
• Compliance Review (Hard Skills)
• System Monitoring (Hard Skills)
• Risk Mitigation (Hard Skills)
• IT Training (Soft Skills)
• Audit Support (Soft Skills)
• Office Administration (Soft Skills)

Job Summary: 

• Follow up, chase and consolidate feedback among various IT teams and overseas branches' IT on various aspects.
• Maintain an overseas IT-related documentation library.
• Schedule and coordinate regular overseas branch IT meetings and take meeting notes.
• Handle project administrative duties.
• Follow up on overseas IT-related service requests.
• Help IT users apply for system IDs.
• Follow up daily administrative requests related to staff onboarding, such as seat arrangement, desktop, phone requisition and other items.
• Provide administrative support to IT staff.
• Provide BAU administrative reports requested by management.
• Administrate tasks requested by departmental management.

Skills on Resume:

• Feedback Coordination (Soft Skills)
• Documentation Management (Hard Skills)
• Meeting Coordination (Soft Skills)
• Project Administration (Hard Skills)
• Service Request Handling (Hard Skills)
• System Access Support (Hard Skills)
• Onboarding Assistance (Soft Skills)
• Report Preparation (Hard Skills)

Job Summary: 

• Manage the assigned leader’s calendar, including arranging meetings and coordinating appointments.
• Support optimization of the leader’s time and schedule.
• Coordinate and manage travel itineraries, including expense report management.
• Support the leader with meeting preparation by ensuring appropriate materials are provided in a timely manner.
• Create regular reports and presentations on HR metrics.
• Organize, execute, and assist with team activities (staff meeting agendas, town-hall meetings, off-sites, and team social/events.
• Track and help drive completion of key deliverables and follow up on outstanding items (including meeting notes and action items).
• Ensure department communications are sent out accurately and timely manner.
• Review, track and manage department invoices in a timely fashion.
• Responsible for ordering department supplies.
• Coordinate event planning, including facilitating conference room reservations and assisting with space conflicts.
• Responsible for assisting the executive office.
• Simultaneously execute a wide range of activities and requests.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
• Adhere to all company policies, procedures, and safety standards.

Skills on Resume:

• Calendar Management (Soft Skills)
• Time Optimization (Soft Skills)
• Travel Coordination (Hard Skills)
• Meeting Preparation (Hard Skills)
• Report Creation (Hard Skills)
• Team Organization (Soft Skills)
• Task Tracking (Hard Skills)
• Communication Management (Soft Skills)

Job Summary: 

• Manage the hardware ordering process for new and current employees.
• Manage invoicing, payment reconciliation and payment processes.
• Provide project coordination assistance with special projects and any other duties as assigned by the Chief Information Officer.
• Escalate issues to management.
• Serve as an administrator within the department, including recording minutes, arranging schedules of events, proof-read documents, etc.
• Manage procurement of inventory, including documenting all equipment assigned to staff members.
• Work flexible hours and be available to respond on short notice.
• Promptly escalating incident tickets and end-user incoming calls.
• Familiarize and assist end-users on basic software, hardware and peripheral device operation and use.
• Manage time efficiently and effectively, set priorities appropriately and schedule calls.
• Serve as project coordinator and point of contact for the IT department, fielding requests, organizing schedules, maintaining knowledge bases, and developing administrative process improvements.

Skills on Resume:

• Hardware Procurement (Hard Skills)
• Invoice Management (Hard Skills)
• Project Coordination (Soft Skills)
• Issue Escalation (Soft Skills)
• Department Administration (Hard Skills)
• Inventory Management (Hard Skills)
• User Support (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Assist with project-related document control, including minutes, agendas, status reports, presentations, action items, correspondence, etc.
• Support the recruitment, hiring and onboarding and offboarding of IT staff and consultants.
• Post job requisitions, administer candidates in the Applicant Tracking System.
• Facilitate the interview and candidate screening process, corresponding with recruitment agencies and candidates.
• Serve as a liaison with the Corporate Talent Acquisition team.
• Administer payroll for department staff, including updates to new hire documentation and other personnel-related documentation.
• Use the travel system to schedule department travel, including advanced planning for location visits and other project-based travel.
• Submit Help Desk tickets in support of technology needs for the department and onboarding of new employees.
• Support the IT purchasing process, including creation of purchase orders, payment of invoices (via credit card or internal voucher process) and reconciliation of transactions.
• Perform administrative duties including event planning, training coordination, status reporting, calendar management, meeting management, physical space planning, phone system administration and general office support.

Skills on Resume:

• Document Control (Hard Skills)
• Recruitment Support (Soft Skills)
• Applicant Tracking (Hard Skills)
• Interview Coordination (Soft Skills)
• Talent Liaison (Soft Skills)
• Payroll Administration (Hard Skills)
• Travel Coordination (Hard Skills)
• Purchasing Support (Hard Skills)

Job Summary: 

• Provide appropriate information to the public and department heads.
• Handle and/or screens supervisor’s correspondence, e-mails, and calls.
• Conduct research activities and projects.
• Serve as staff liaison for various boards, commissions, or corporations.
• Prepare meeting materials, coordinating, preparing and posting all agendas according to the Open Meetings Act, and preparing minutes for approval.
• Serve as Secretary of Record, maintaining official, accurate records and minutes of meetings and actions.
• Coordinate board actions for City Council meetings.
• Prepare packet for actions moving to City Council.
• Coordinate communication between Staff and Board members, compose drafts and edit correspondence.

Skills on Resume:

• Public Communication (Soft Skills)
• Correspondence Management (Soft Skills)
• Research Assistance (Hard Skills)
• Liaison Support (Soft Skills)
• Meeting Preparation (Hard Skills)
• Record Keeping (Hard Skills)
• Board Coordination (Soft Skills)
• Document Editing (Soft Skills)

Job Summary: 

• Communicate with other City officials and department heads as requested by supervisor.
• Schedule supervisor’s calendar, organize meetings, track projects, correspondence, or complaints assigned to other department heads for response.
• Approve purchase order and other items specifically delegated by the supervisor.
• Coordinate work activities with other City departments.
• Maintain, update, review and research files, records and databases.
• Assist in policy and procedure, budget, and contract development.
• Prepare travel and training authorizations and requisitions, and create expense reports for travel.
• Reconcile credit card states, invoices and prepare them for accounts payable.
• Oversee and assist staff with technical and administrative support duties in the daily operation and management of the office.
• Maintain records, ensuring that all records are retained, stored, and destroyed in accordance with the Texas State Library Schedules and the Department/Division Records Retention Plan.

Skills on Resume:

• Interdepartmental Communication (Soft Skills)
• Calendar Management (Soft Skills)
• Purchase Approval (Hard Skills)
• Activity Coordination (Soft Skills)
• Records Management (Hard Skills)
• Policy Development (Hard Skills)
• Expense Reporting (Hard Skills)
• Office Oversight (Soft Skills)

Job Summary: 

• Help maintain a positive, upbeat culture.
• Schedule meetings and book conference rooms.
• Arrange interviews and greet guests as they arrive.
• Schedule travel and meeting arrangements.
• Help organize department events.
• Prepare agendas for and take minutes of key meetings.
• Maintain organization charts, photo directory and contact lists.
• Organize and prepare presentations and reports for internal and external audiences.

Skills on Resume:

• Culture Support (Soft Skills)
• Meeting Scheduling (Soft Skills)
• Interview Coordination (Soft Skills)
• Travel Arrangement (Hard Skills)
• Event Organization (Soft Skills)
• Minute Taking (Hard Skills)
• Record Maintenance (Hard Skills)
• Presentation Preparation (Hard Skills)

Job Summary: 

• Prepare IT Leadership expense reports and review other department members' expense reports.
• Manage the process of department invoices through the proper approval process.
• Manage order processes, purchasing, and maintaining office supplies for the department.
• Keep the storage supply closet and breakroom restocked.
• Coordinate corporate IT “team building” events, including usage of corporate Sundance and Thanksgiving Point passes.
• Order and/or pick up meals for onsite working lunches.
• Order and maintain the IT department snacks.
• Assist in other IT projects.

Skills on Resume:

• Expense Management (Hard Skills)
• Invoice Processing (Hard Skills)
• Purchasing Management (Hard Skills)
• Inventory Restocking (Hard Skills)
• Event Coordination (Soft Skills)
• Meal Arrangement (Soft Skills)
• Snack Management (Hard Skills)
• Project Assistance (Soft Skills)

Job Summary: 

• Provide administrative support to multiple leaders in IT, with specific support for the Technology Senior Leadership team.
• Manage multiple calendars and arrange travel accommodations.
• Support communications within the Technology group, both internal to the group and outward to the entire company.
• Plan and execute internal and external meetings and events, providing materials, agendas, schedules and coordinating catering and logistics.
• Prepare expense reports, check requests, purchase orders and other accounting documents.
• Responsible for shipping office equipment.
• Receive and track incoming equipment.
• Verify receipt of products.
• Support 25+ locations, anticipated growth to 50 by YE 2021.
• Responsible for creating and developing reports.

Skills on Resume:

• Administrative Support (Soft Skills)
• Calendar Management (Soft Skills)
• Internal Communication (Soft Skills)
• Event Planning (Soft Skills)
• Expense Reporting (Hard Skills)
• Equipment Shipping (Hard Skills)
• Inventory Tracking (Hard Skills)
• Report Creation (Hard Skills)