INVESTOR SERVICES ASSOCIATE COVER LETTER TEMPLATE

• Processing and reviewing investor hedge fund/private equity fund transactions, including subscriptions, redemptions, and transfers.
• Assist Financial Advisers with AIG platform questions, client subscriptions, redemptions, capital calls and distributions.
• Reviewing and approving Anti-Money Laundering documents pursuant to Cayman regulations.
• Interacting with hedge fund principals and their fund administrators.
• Field inquiries from Financial Advisors and internal sales teams on alternative investment offerings.
• Communicating with internal groups such as accounting, operations, legal and compliance with respect to transaction processing, billing, etc.
• Reviewing the share register database to ensure that all subscriptions, capital calls, distributions and redemption activity is set up and completed accurately.
• Interact with internal operational and business control departments to resolve client questions and issues.
• Assist with daily administrative tasks, including answering phones, typing correspondence, filing and name/address updates.
• Responding to investor audit-related inquiries.
• Providing periodic reports and feedback to senior management.
• Assist in ad hoc projects to support AIG business initiatives.

Skills: Fund Processing, Client Support, AML Compliance, Platform Assistance, Fund Administration, Team Communication, Data Accuracy, Reporting Skills

• Proactive engagement and outreach to global business leaders and key government contacts to establish strong rapport and maintain existing relationships.
• Provide exceptional support and service to investors to inform their investment journey, including the scheduling of meetings with government contacts, advising on government programs and processes, and proactively identifying potential challenges in their investment journey.
• Liaise with the Investment Officers in the Trade Commissioner Service and stakeholders to enable investment in Canada
• Coordinate and prepare investment attraction materials, including proposals on Canada’s value proposition, presentations, and industry profiles.
• Organize foreign delegation and investor visits to Canada and facilitate program development and scheduling.
• Contribute to strategy development on investment pitches, sector strategies, and outgoing communications.
• Track and report on all client activity using an established CRM solution.
• Work with the marketing team to identify opportunities for building new relationships and strengthening existing ones.

Skills: Stakeholder Engagement, Investor Relations, Government Liaison, Investment Promotion, Event Coordination, Strategic Planning, CRM Management, Marketing Collaboration

• Identify, analyze and evaluate complex problems/issues.
• Maintains open communication channels with clients, peers and the Management.
• Initiate problem recovery, correction strategies, procedural and process enhancements, and take concrete steps to prevent and reduce error reoccurrences in the future.
• Adhere to existing procedures and controls in place and proactively react when foreseeing issues.
• Logical and analytical abilities to identify, analyze, and evaluate complex situations and contribute to their timely escalation and resolution
• Achieve and strive to exceed minimum standards in line with KPIs, SLAs and Key Result Areas, both in terms of quality, productivity, and accuracy of information given to the customer.
• Function at all times as a team player to build a positive atmosphere of co-operation within the department and where all team members are engaged.
• Think outside the box, proactive approach and always goes the extra mile to ensure top service is provided to external and internal clients.

Skills: Analytical Thinking, Problem Solving, Process Improvement, Risk Management, Quality Assurance, Team Collaboration, Communication Skills, Customer Focus

• Focus on risk controls and adding value to the end client experience.
• Initiate sharing of ideas, processes, client requirements and knowledge through effective proactive assistance to team members, and maintain adequate documentation for reference.
• Acting as a mentor to junior staff and providing coaching under the supervision of the Team Leader and Manager
• Answers all queries received via phone, email, facsimile and post on behalf of fund clients, including shareholders, brokers, or financial intermediaries, as well as fund promoters and fund management companies
• Performing customer service support to the organization by obtaining, analyzing and verifying the accuracy of instruction information promptly
• Work independently and will also work on improving established guidelines and practices by consulting with the manager, where clarification or exceptions 
• Provide support, an escalation route to manage and resolve any queries received from external and internal parties
• Plays a supporting role to customer services managers, officers and drives operational excellence by implementing and embedding a continuous improvement culture

Skills: Risk Management, Client Service, Knowledge Sharing, Mentoring Skills, Communication Skills, Data Verification, Independent Work, Continuous Improvement

• Manage the onboarding and subscription process for domestic and offshore investors
• Review and process investor assignments, contact changes, and account changes
• Manage anti-money laundering document collection and processing, and follow up with investors for missing information
• Maintain accurate and up-to-date investor accounts, including document management and processing
• Assist with the organization and utilization of the investor portal
• Utilize, maintain, and update the CRM system with client/prospect information and activity
• Generate and distribute capital call and distribution notices, and manage all investor-facing capital activity events
• Issue quarterly reports, capital account statements, and yearly tax reporting to investors
• Liaise with Fund Accounting and Tax team to provide support to investors
• Record meeting notes during investor calls and coordinate follow-up materials for distribution to investors following each meeting/call
• Handle all aspects of client account data requests, which involve facilitating requests with internal teams, including capital markets, portfolio management, real estate operations, finance, and legal/compliance
• Collaborate with the Investor Relations team in addressing client inquiries
• Identify, develop, and document operational procedures for ongoing fund maintenance and investor services
• Recommend best practices and process improvements

Skills: Investor Onboarding, Account Management, AML Compliance, CRM Management, Reporting Skills, Cross-Team Collaboration, Investor Relations, Process Improvement

• Experience in a similar role within Private Equity or Asset Management, working with large numbers of LPs/investors
• CRM experience and comfortable following procedures while working on multiple systems
• Google Suite experience, an advantage/proficient in Microsoft (Excel, Word, PowerPoint)
• Excellent written and verbal communication skills
• Comfortable operating in an early-stage, rapidly growing business
• Strong interpersonal skills to interact with personnel across senior levels of the firm
• Be able to work independently and is a determined self-starter with a track record of “rolling up sleeves” to make things happen in a non-hierarchical environment
• Be personable, creative, dynamic, and a quick learner
• Fluent in English, additional European languages
• Strong attention to detail and time management awareness

Qualifications: BS in Finance with 4 years of Experience

• Applicable experience in investor relations, marketing, legal, and/or accounting
• Experience with CRM systems, RFP software and investor services systems (particularly Salesforce and/or SunGard DX)
• Experience in alternative investments 
• Experience in Alteryx, Tableau, or other data analytics software
• Ability to multitask and maintain composure in a high-volume environment
• Strong sense of urgency, ability to execute quickly and efficiently with strong attention to detail
• Strong verbal and written communication abilities
• Ability to collaborate effectively across multiple teams
• Strong prioritization and project management skills
• Proficiency with Microsoft Office applications, including Excel
• Self-starter who requires little direction
• Comfort working in a high-growth, iterative environment

Qualifications: BA in Economics with 6 years of Experience

• Accounting/finance and client interaction experience.
• Prior private equity, hedge fund, or other alternative investment experience
• Prior experience in client interaction in a corporate, publicly-traded environment or as an administrator 
• Professional individual with strong written and oral communication skills and an energetic attitude.
• Familiarity with client report writing and customization
• Strong organizational and time management skills
• Solid track record of interacting efficiently with clients and effectively managing client expectations, delivering results
• Strong product and business knowledge, including significant experience working in a TA/CS operations
• Ability to prioritize several tasks at a time and meet tight deadlines.
• Ability to interact directly with sophisticated investors and senior management.
• Strong analytical skills and strict attention to detail.
• Ability to quickly learn new concepts and thrive in a fast-paced, dynamic environment.
• Ability to read and understand financial statements.
• Strong Excel and spreadsheet skills.

Qualifications: BS in Business Administration with 7 years of Experience

• Working knowledge of AML and OFAC regulations and policies, and procedures
• Experience in AML compliance, or related regulatory experience supporting a wealth management organization
• Experience in Investor services or related field (financial services/fund administration, corporate communications, portfolio management, or securities analysis)
• Knowledge of AML/KYC industry standards and regulatory requirements
• Solid knowledge of the system used
• Good Excel and data analytical skills
• Strong organization skills
• Ability to work under pressure and meet deadlines
• Ability to learn quickly and apply knowledge to different situations
• Ability to convey knowledge 
• Ability and willingness to train others
• Strong written and verbal communication skills
• Motivated by the ability to multitask

Qualifications: BA in Accounting with 4 years of Experience

• Technical/data analytics/reporting experience
• Experience with sales operations and associated metrics/reporting
• Notable experience with CRM data management
• Experience working with technology teams for requirements gathering/UAT
• Project management experience, including proactive communication and follow-through
• Proven in teamwork, flexibility, rigor, detail orientation, and continuous improvement
• Knowledge of Salesforce, eFront, Investran, SQL, VBA Macros, Alteryx, Power BI, MicroStrategy
• Strong attention to detail with the ability to review work and solve problems
• Excellent oral and written communication skills
• Strong organizational and interpersonal skills

Qualifications: BS in Management Information Systems with 6 years of Experience