Job Summary: 

• Supervise and guide employees at all levels within the Software Development department.
• Identify problems and inefficiencies in processes and research potential solutions.
• Make decisions on programming languages and coding approaches for software products.
• Establish development priorities for coding new products and updating existing applications.
• Direct programming efforts related to data connectivity between multiple software systems.
• Oversee testing processes for software applications and system integrations.
• Provide technical training and mentorship to elevate the skills of staff members.
• Coordinate with other departments to deliver training on professional development and compliance.
• Manage on-call support activities and act as the escalation point for after-hours technical issues.
• Evaluate employee performance in collaboration with senior leadership.
• Conduct regular team and one-on-one meetings to address training needs, set expectations, and support open dialogue.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Process Improvement (Hard Skills)
• Technical Decision-Making (Hard Skills)
• Project Prioritization (Hard Skills)
• System Integration (Hard Skills)
• Software Testing (Hard Skills)
• Mentorship Training (Soft Skills)
• Cross-Department Collaboration (Soft Skills)

Job Summary: 

• Responsible for hiring Team Leads, Application Analysts, and Clinical Specialists.
• Promote professional growth and development through leadership activities, continuing education, and training.
• Coordinate and communicate effectively with executive leadership, project directors, peer managers, project managers, team leads, and analysts/specialists.
• Establish positive partnerships with internal customers and manage these relationships effectively.
• Provide oversight of vendor relationships and resolve vendor-related issues.
• Provide managerial leadership for the project and production support staff.
• Lead activity planning, coordination, and direction for assigned project teams to complete tasks, produce deliverables, track and resolve issues, and meet milestones.
• Administer day-to-day operations of assigned applications, with support from project managers and team leads.
• Monitor the status of projects and production support activities to ensure deliverables are completed on time.
• Ensure the quality of final deliverables assigned to the team.

Skills on Resume: 

• Hiring Management (Soft Skills)
• Professional Development (Soft Skills)
• Executive Communication (Soft Skills)
• Customer Relationship Management (Soft Skills)
• Vendor Management (Hard Skills)
• Project Leadership (Soft Skills)
• Activity Coordination (Soft Skills)
• Quality Assurance (Hard Skills)

Job Summary: 

• Lead, coach, and support a team of developers, architects, and business systems analysts in building and maintaining the credit and collections platform.
• Own the technical roadmaps for credit and collections to ensure alignment with the sales and billing customer journey.
• Act as a technical consultant to the business, guiding planning, estimating, scheduling, and project delivery.
• Ensure reliability, scalability, and consistency across solutions and processes.
• Develop and drive the technical strategy to align with business goals and meet both short-term and long-term needs.
• Collaborate with senior management to design and execute the IT business systems strategy and digital transformation roadmap.
• Build and manage the IT team to ensure the timely delivery of business requirements and service-level commitments.
• Provide hands-on technical expertise for system infrastructure and applications while exploring emerging technologies that support organizational goals.
• Oversee daily IT operations, including vendor management, issue resolution, and timely system updates.
• Develop, review, and manage IT budgets, policies, and procedures to support effective governance and resource utilization.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Roadmap Management (Hard Skills)
• Business Consulting (Soft Skills)
• System Reliability (Hard Skills)
• Strategy Development (Hard Skills)
• IT Collaboration (Soft Skills)
• Technical Expertise (Hard Skills)
• IT Governance (Hard Skills)

Job Summary: 

• Lead the team in analyzing business problems and support internal decision-making with data and insights from multiple sources.
• Manage integration, data flow, and data quality for new systems, processes, and technologies.
• Define and oversee roadmaps across multiple concurrent projects and workstreams, including backlog prioritization, sprint planning, and stakeholder management.
• Evolve the business intelligence strategy and identify enterprise-level big data opportunities to equip teams with data and capabilities to better serve customers.
• Drive business and team excellence by managing the team budget, training hours, and scorecard to ensure strong returns on investments.
• Leverage expertise in technology and software development to deliver measurable improvements in customer experience and contribute to operational excellence.
• Advance the learning and delivery model by implementing digitized workflow tools and driving automation adoption.
• Coach and guide team members in problem-solving, conflict resolution, and addressing business challenges.
• Stay up to date with advances in technology and industry best practices.

Skills on Resume: 

• Business Analysis (Hard Skills)
• Data Integration (Hard Skills)
• Project Roadmapping (Hard Skills)
• Business Intelligence (Hard Skills)
• Performance Management (Soft Skills)
• Customer Experience Improvement (Soft Skills)
• Workflow Automation (Hard Skills)
• Team Coaching (Soft Skills)

Job Summary: 

• Ensure core HR systems operate effectively and in compliance with legislation, collective agreements, internal policies, and best practices.
• Serve as the central point of contact for HR systems, overseeing issue resolution and related communications.
• Coach and develop the team to build strong in-house subject matter expertise across the HR systems portfolio.
• Drive resourcing and delivery of project milestones for the HR systems roadmap.
• Manage and shape incoming system enhancements and change requests.
• Meet with internal and external auditors to maintain compliance standards.
• Contribute as a key member of the HR leadership team to drive engagement, innovation, and change management.
• Manage system enhancement budgets and resource allocations, collaborating with stakeholders on prioritization and funding.
• Collaborate with Finance, Procurement, and IT teams on enterprise needs while owning the relationship with the AMS vendor.
• Ensure robust systems administration for recurring and year-end activities.

Skills on Resume: 

• HR Systems Management (Hard Skills)
• Compliance Oversight (Hard Skills)
• Team Development (Soft Skills)
• Project Delivery (Hard Skills)
• Change Management (Soft Skills)
• Audit Coordination (Hard Skills)
• Budget Management (Hard Skills)
• Stakeholder Collaboration (Soft Skills)

Job Summary: 

• Act as subject matter expert for systems within the assigned portfolio.
• Champion future technology needs for the HR systems portfolio and its strategic roadmap.
• Collaborate with stakeholders to deliver programs that prioritize the employee experience.
• Prioritize change requests to maximize return on investment.
• Remain accountable for the accuracy, limited use, and protection of employee data within stewardship.
• Maintain compliance with internal audit, labor relations, and customer requirements, as well as external government and audit agency standards.
• Build strong relationships across the HR community and represent the digital HR systems portfolio in internal and external vendor meetings.
• Foster a culture of continuous improvement and innovation to enhance employee experiences.
• Scan the market for the latest HR technology updates and vendor offerings, championing and influencing the HR systems' strategic roadmap.
• Continuously improve the team’s operating model to strengthen processes, ensure business continuity, and optimize resource allocation.

Skills on Resume: 

• Subject Matter Expertise (Hard Skills)
• Technology Roadmapping (Hard Skills)
• Employee Experience Focus (Soft Skills)
• Change Prioritization (Hard Skills)
• Data Stewardship (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Relationship Building (Soft Skills)
• Continuous Improvement (Soft Skills)

Job Summary: 

• Lead technical implementation of hardware and software information systems.
• Identify, research, and resolve technical problems while documenting, tracking, and monitoring issues to ensure timely resolution.
• Deploy and support desktop operating systems, mobile devices, and applications.
• Resolve network and security issues, protect the organization from cyber threats, and secure sensitive data.
• Lead the implementation and support of point-of-sale systems, assisting operational leaders in developing POS system data reports.
• Evaluate information technology systems and provide recommendations for improvements.
• Create and manage network, helpdesk, cloud computing, and SaaS vendor relationships.
• Ensure delivery of agreed-upon services supporting the organization’s information systems infrastructure.
• Conduct systems analysis and evaluate business process reengineering opportunities to enhance mission delivery.
• Recommend and support new information technology equipment and systems as required by users.

Skills on Resume: 

• Technical Implementation (Hard Skills)
• Problem Resolution (Hard Skills)
• System Deployment (Hard Skills)
• Network Security (Hard Skills)
• POS Systems (Hard Skills)
• IT Evaluation (Hard Skills)
• Vendor Management (Hard Skills)
• Systems Analysis (Hard Skills)

Job Summary: 

• Assist in accounting and maintenance of hardware, software, and other information asset inventories.
• Ensure proper security policies and backup procedures exist to protect information assets and maintain the disaster recovery plan.
• Maintain compliance with Payment Card Industry Data Security Standards to secure and protect customer and donor personal information.
• Develop and maintain the technology plan required for external audits and certifications.
• Conduct quality assurance reviews, end-user feedback surveys, and work order follow-up after closure to ensure effective and satisfactory service delivery.
• Consult with other teams and team members to address information management issues.
• Provide updates on system status and service issues, coordinating downtimes with affected stakeholders.
• Maintain and improve the organization’s information technology platform.
• Attend in-service and related training as assigned by leadership.
• Maintain professionalism, exercise discretion, and ensure confidentiality in handling sensitive information, including payroll and financial matters.

Skills on Resume: 

• Asset Management (Hard Skills)
• Security Compliance (Hard Skills)
• PCI Standards (Hard Skills)
• Audit Preparation (Hard Skills)
• Quality Assurance (Hard Skills)
• Information Consulting (Soft Skills)
• System Reporting (Hard Skills)
• Confidentiality Management (Soft Skills)

Job Summary: 

• Measure, monitor, and manage performance to Service Level Agreements and ensure overall quality delivery for the team.
• Implement Lean best practices to optimize performance, resolve issues, and drive continuous improvement.
• Serve as a point of escalation for staff when issues arise.
• Develop business cases, review, and approve business and/or technical requirements.
• Define project scope and work schedules.
• Manage departmental resources to complete projects on time, within scope, and on budget.
• Serve as a point of escalation for project-related issues.
• Maintain proper staffing levels, allocate resources, and manage payroll.
• Provide ongoing two-way feedback.
• Develop and execute staff development plans and evaluate individual performance.

Skills on Resume: 

• Performance Management (Soft Skills)
• Lean Practices (Hard Skills)
• Issue Escalation (Soft Skills)
• Requirements Management (Hard Skills)
• Project Scoping (Hard Skills)
• Resource Management (Hard Skills)
• Staff Development (Soft Skills)
• Performance Evaluation (Soft Skills)

Job Summary: 

• Conduct personnel actions such as promotions, transfers, and other status changes.
• Assist management with planning and ongoing management of departmental capital and operational budgets in alignment with strategic plans and business needs.
• Understand the requirements and design of technical and process standards.
• Collaborate with management to finalize standards that ensure long-term sustainability, strategic alignment, and cost-effectiveness.
• Promote consistent adoption of new technical and process standards within the organization.
• Direct overall strategy, architecture, and process improvements for technology offerings and support.
• Identify business requirements that affect enterprise architecture and provide solutions that integrate into the overall architectural strategy.
• Serve as a subject matter expert for architectural frameworks, methods, and tools.
• Participate in governance processes to ensure enterprise initiatives deliver intended benefits.
• Act as a coach and advisor to technical and support teams in architecture disciplines.

Skills on Resume: 

• Personnel Management (Soft Skills)
• Budget Planning (Hard Skills)
• Standards Design (Hard Skills)
• Standards Adoption (Soft Skills)
• Strategy Development (Hard Skills)
• Enterprise Architecture (Hard Skills)
• Governance Participation (Soft Skills)
• Architecture Coaching (Soft Skills)

Job Summary: 

• Establish and continuously improve PMO guidelines, templates, processes, and tools to support the PMO methodology.
• Consolidate IT demand and partner with cross-functional leaders to prioritize investments based on ROI, strategic alignment, and risk.
• Maintain and drive execution of the IT Roadmap while communicating progress effectively.
• Ensure consistent resource management to highlight conflicting priorities and develop proactive risk mitigation strategies.
• Participate in developing the IT 3-year strategic plan.
• Partner with project teams and IT Finance to develop and maintain project budgets.
• Monitor, track, and forecast risks to projects by analyzing overlapping resource requirements and potential contention with the business calendar.
• Assist senior IT leadership in setting up new projects for success by assigning the right Project Management talent, mentoring associates, or securing consulting PMs.
• Set the tone for Project Management excellence across the IT/IS department.

Skills on Resume: 

• PMO Management (Hard Skills)
• IT Demand Prioritization (Hard Skills)
• Roadmap Execution (Hard Skills)
• Resource Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Budget Management (Hard Skills)
• Risk Forecasting (Hard Skills)
• Project Mentorship (Soft Skills)

Job Summary: 

• Provide training on project management tools and share best practices.
• Drive a proactive mentality among project managers by teaching them to plan, anticipate risks, create contingencies, plan beyond go-live dates, and monitor progress closely.
• Establish and maintain strong relationships with consulting companies that can provide PM talent.
• Build and sustain strong relationships with business leaders and associates.
• Lead meetings with business associates to provide updates on projects and programs.
• Apply PMO tools and methods by taking on the PM role for select projects.
• Provide leadership, coordinate activities, estimate workload in detail, establish resource requirements, maintain project budgets, and set aggressive but achievable goals.
• Maintain a chart of all active and planned projects across all IT/IS technology teams and update it weekly.
• Participate in IT/IS Management team activities.

Skills on Resume: 

• Project Training (Soft Skills)
• Risk Management (Hard Skills)
• Vendor Relations (Soft Skills)
• Business Partnerships (Soft Skills)
• Meeting Leadership (Soft Skills)
• PMO Application (Hard Skills)
• Project Leadership (Soft Skills)
• Project Tracking (Hard Skills)

Job Summary: 

• Serve as an innovative, energetic leader with significant understanding and experience in philanthropy technology solutions to leverage technology in achieving division goals.
• Develop a full understanding of current philanthropy operations and fundraising programs, and combine this learning with industry best practices and input from executive leadership to identify, plan, implement, monitor, and evaluate strategic technology solutions with direct fundraising impact.
• Lead with motivation, a commitment to learning, and a dedication to advancing diversity, equity, and inclusion within teams and as a member of the senior leadership team.
• Serve as a member of the IS senior leadership team by navigating complex environments, collaborating with colleagues, and managing change effectively.
• Adhere to organizational policies and procedures, and participate in information services leadership meetings.
• Oversee an operating budget of approximately $5M along with a range of capital budgets, following organizational budgeting and fiscal policies.
• Build, proactively monitor, and maintain vendor relationships to ensure contracts and services are efficient and effective.
• Design and implement plans for technology provision, maintenance, and support services for all users in the division.
• Manage a team of site-based technology staff embedded in the philanthropy division to implement new solutions, provide exceptional customer support, and adhere to ITIL standards for managing software and hardware solutions.
• Support applications, devices, and processes related to donor management and revenue generation with a focus on revenue goals and operational efficiency.

Skills on Resume: 

• Philanthropy Technology (Hard Skills)
• Strategic Solutions (Hard Skills)
• Diversity Leadership (Soft Skills)
• Change Management (Soft Skills)
• Budget Oversight (Hard Skills)
• Vendor Management (Hard Skills)
• Technology Planning (Hard Skills)
• Donor Systems Support (Hard Skills)

Job Summary: 

• Maintain strong relationships with stakeholders, understand priorities, and bring forward tailored IT solutions for the dynamic philanthropy environment.
• Stay on the cutting edge of technology to identify innovative tools for fundraising while upholding deployment and maintenance standards.
• Focus on key areas such as data management and analytics, HIPAA-protected information, and technology solutions that enhance fundraising effectiveness.
• Deploy and align donor management solutions and donor analytics to strengthen fundraising through data-driven insights and recommendations.
• Collaborate with business committees, IS management, and cross-business process teams to develop frameworks and processes for strategic initiatives.
• Provide innovative and proactive assessment of business technology requirements by ensuring research, analysis, and interviews for appropriate technology selection are completed.
• Travel to organization buildings and events, and potentially to other locations for IS meetings, in compliance with infection control policies.
• Participate as the on-call IS Administrator on a rotating basis and work occasional evening, night, or weekend hours for philanthropy operations.
• Supervise 3-5 direct reports and provide overall supervisory oversight for approximately 20 FTE.
• Perform other duties and special projects as assigned by department and division management.

Skills on Resume: 

• Stakeholder Management (Soft Skills)
• Technology Innovation (Hard Skills)
• Data Management (Hard Skills)
• Donor Analytics (Hard Skills)
• Process Development (Hard Skills)
• Technology Assessment (Hard Skills)
• On-Call Support (Hard Skills)
• Team Supervision (Soft Skills)

Job Summary: 

• Lead strategic and operational planning to achieve business goals by fostering innovation, prioritizing information services initiatives, and coordinating the evaluation, deployment, and management of current and future technology systems across the organization.
• Identify opportunities for appropriate and cost-effective investment of resources in technology systems, including staffing, sourcing, purchasing, and development.
• Develop and implement long- and short-term strategic and operational plans for the effective and sustainable operation of information services, ensuring alignment with organizational sustainability, financial, and strategic goals.
• Provide leadership, training, coaching, and support to the Information Services team, establish, monitor, and refine job performance standards and performance management, and oversee the hiring of new staff.
• Ensure ongoing staff development within budget guidelines to maintain a high level of knowledge and skill.
• Stay current with trends and issues in the information systems industry, including emerging technologies and pricing models.
• Advise and educate employees and senior leadership on best practices and the financial impacts of information technology decisions.
• Promote and oversee strategic relationships between internal IT and geomatics stakeholders and external groups, including partner organizations, industry bodies, and vendors.
• Promote and coordinate continuous improvement in IT and geomatics programs, policies, and directives, ensuring alignment with the organization’s vision, mission, and values.
• Develop and manage annual operating and capital budgets for IT and geomatics, ensuring alignment with organizational strategic goals.
• Lead fiber optic network maintenance and assess investment opportunities for expansion and improvement.
• Coordinate and lead geomatics projects to maximize integration of data systems across business units and enable public access to appropriate data.

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Resource Investment (Hard Skills)
• Operational Management (Hard Skills)
• Team Leadership (Soft Skills)
• Staff Development (Soft Skills)
• Technology Advising (Soft Skills)
• Continuous Improvement (Soft Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Develop and administer enterprise-wide records management processes, policies, procedures, solutions, methods, and schedules for securing, capturing, storing, cataloging, retrieving, archiving, and sharing structured and unstructured records in accordance with applicable laws and regulations (including privacy, security, and trusted system requirements).
• Supervise staff and workflow for both physical and electronic records management.
• Assist in creating data maps of electronic stored information (ESI) locations and associated metadata tags, applying new tags, and developing role-based access to ESI through integration with technologies such as Active Directory.
• Manage and coordinate day-to-day records management processes, including maintaining accurate inventories of record repositories, implementing procedures to capture and store records, developing training programs and support documentation, retrieving records from repositories, and communicating a strategic records management plan for departments.
• Manage, execute, and maintain an organization-wide uniform classification filing system based on operational needs, including coordination and assessment of departmental records management requirements.
• Administer the organization’s records retention program, ensuring systematic retention, transfer, storage, and disposal of ESI and manual records in compliance with laws, regulations, and internal policies.
• Oversee the implementation of technology solutions to support records management, streamline and standardize document retention processes, and improve workflows.
• Collaborate with information security and privacy leaders to implement strategies that ensure the highest levels of data privacy and protection, including communication, monitoring, analysis, and incident investigation.
• Assist the information security team in managing ESI stored on on-premise and cloud applications, performing surveillance to determine departmental compliance with document retention policies, litigation holds, and storage procedures.
• Oversee or perform access and retrieval of records in compliance with privacy laws (e.g., HIPAA) and other applicable regulations.
• Serve as the official custodian of records and work closely with legal and governance teams regarding public records requests and document authentication for legal and regulatory proceedings.
• Manage and coordinate ESI discovery, subpoenas, and other legal responses, ensuring compliance with judicial requirements and litigation hold processes.
• Research, compile, and produce documentation and data responses that meet e-discovery requirements and comply with local, state, and federal mandates.

Skills on Resume: 

• Records Management (Hard Skills)
• Staff Supervision (Soft Skills)
• Data Mapping (Hard Skills)
• Process Administration (Hard Skills)
• Filing System Management (Hard Skills)
• Retention Compliance (Hard Skills)
• Technology Implementation (Hard Skills)
• Legal Documentation (Hard Skills)