• Inspects mail prepped for scanning
• Uses the Image Scanner(s) to scan original documents
• Checks scanning specifications for accuracy and quality requirements
• Sets scanner parameters as identified for each job to ensure accurate handling per customer specifications
• Responsible for daily maintenance, including cleaning, of scanners to ensure image quality
• Performs routine maintenance on equipment and coordinates vendor/manufacturer professional maintenance and or repair
• Responsible for logging document numbers automatically assigned during scanning for future retrieval
• Writes, types, or enters information into a computer via MS Word, MS Excel or other departmental systems, using a keyboard, to prepare documents or reports
• Customizes correspondence templates for customer-specific letter generation and fulfillment
• Coordinates fulfillment and outbound mail and courier services with the Mail Clerk
• Reviews a sample of output images for proper sizing, resolution and overall quality

Skills: Mail Inspection, Document Scanning, Quality Check, Scanner Setup, Equipment Maintenance, Data Entry, Template Customization, Output Review

• Repairs or rescans images and field content when scanning is inaccurate or unclear
• Maintains scanning quality and productivity standards at all times
• Transfers and indexes scanned images to document storage portals and maintains strict controls over digital storage and retention
• Photocopies documents, using a photocopier
• Transfers scanned output to EDI converter software and performs EDI conversion to predetermined formats
• Inspects conversion output and balances output to input, accounting for rejected records
• Troubleshoots and repairs error records and follows customer business rules for error handling
• Coordinate activity with the Quality Analyst, who audits scanning operations and artifacts
• Maintains a facility that is organized and meets high-quality standards at all times
• Assists other team members with document preparation

Skills: Image Repair, Quality Maintenance, Document Indexing, Photocopy Operation, EDI Conversion, Output Inspection, Error Troubleshooting, Document Preparation

• Communicates with Clinical Project Managers, Clinical Operations Associates and/or Specialists regarding image quality, deliverables, and data discrepancies
• Communicates with Image Analysis Lead, Clinical Operations Manager, and/or Scientific Director regarding troubleshooting of reading systems, image quality concerns, and deliverables
• Maintains study-specific reading tracking tools
• Attends all central analysis and quality control training sessions
• Completes validation of relevant central analysis types by meeting pre-defined validation requirements
• Performs quality control of site qualifications
• Scans using phantom or patient, and on-going patient data within study-specific turnaround times to the Clinical Project Manager, Clinical Operations Associate, and/or Specialist responsible for the study
• Performs central analysis by study-specific deliverables
• Interacts daily with the IAT Lead
• Assists in the processing and tracking of imaging data

Skills: Image Communication, Troubleshooting, Data Tracking, Quality Control, Study Validation, Patient Scanning, Data Analysis, Data Processing

• Coordinate hardware repairs with the appropriate vendors
• Support records of daily data communication transactions, issues and remedial actions taken or installation activities
• Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals
• Provide computer desktop support by establishing policies and procedures
• Be in contact regularly and effectively with ticket submitters
• Resolve computer problems, and give guidance on appropriate action/solutions
• Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
• Supporting implementation/Project Management Support
• Network Integration of the Compass router for all imaging modalities
• Technical Implementation of Cerner-compatible medical system upgrades and new system installations
• Procurement Package creation, support for medical system upgrades, configuration and testing
• Assistance with managing a hospital's medical equipment program
• Assistance with managing a recall program, medical devices, remediating and documenting
• Communicating and working collaboratively with VA Stakeholders and vendors to coordinate, design and implement new systems
• Function as the SME directly supporting specialized clinical technology, including service, system administration, training, quality assurance,
• Documenting all the time via Maximo
• Providing training to staff

Skills: Hardware Coordination, Data Recording, System Restoration, Desktop Support, Problem Resolution, Technical Support, Network Integration, Staff Training

• Assess data reflective of the patient’s status and interpret the appropriate information 
• Identify each patient’s requirements relative to his or her age-specific needs, and provide the care needed as described in the department’s policies and procedures
• Provides health care services, applying x-ray energy to assist in diagnosis or treatment
• Performs radiographic procedures and related techniques, producing images for the interpretation by, or at the request of, a licensed practitioner
• Exercises professional judgment in the performance of services and maintains a demeanor complementary to medical ethics
• Provides appropriate patient care and recognizes patient conditions essential to successful completion of the procedure
• Provide services to neonatal, pediatric, adolescent, adult, and geriatric patients
• Remains calm in crisis and emergencies and directs staff members effectively and appropriately
• Maintains professional and effective working relationships with all members of the Health Care Team

Skills: Patient Assessment, Age-Specific Care, X-Ray Operation, Radiographic Procedures, Professional Judgment, Patient Care, Crisis Management, Team Collaboration

• Good communication skills, both written and verbal, with a pleasant and professional communication style
• Ability to initiate and prioritize regular work duties and small projects, ability to multitask, be detail-oriented, organized, and possess good time management skills
• Ability to work independently and as part of a team
• Proficient in PC environment, with basic skills in Excel, Word and email systems
• Ability to use office equipment including fax machine, photocopier, printer, scanning and indexing systems
• Ability to work professionally and effectively with co-workers, clients, claimants, vendors and others with whom DRMS does business
• Administrative experience working in a fast-paced environment
• Flexible and adaptable to rapidly changing priorities
• Ability to handle confidential information
• Must have excellent attention to detail

Qualifications: BS in Radiologic Technology with 5 years of Experience

• Ability to work independently and interact professionally with others
• Experience with EMR, PACs and RIS systems
• Understanding of HIPAA/Patient confidentiality
• Strong analytical and organizational skills
• Excellent professional judgment and decision-making ability
• Must have strong computer skills
• Ability to prioritize and handle multiple tasks with great accuracy
• Strong communications skills, both written and oral
• Previous medical records experience 
• Prior experience with medical terminology and basic anatomy

Qualifications: BA in Healthcare Administration with 4 years of Experience

• Customer service skills to communicate effectively and provide information with courtesy and tact
• Excellent written and interpersonal communication skills
• Knowledge of Adobe Acrobat, Microsoft Suite 2010 (Word, PowerPoint, Excel), Outlook, and Photoshop
• Knowledge and ability to use multifunctional digital equipment, utilizing all available features offered
• Ability to meet deadlines and complete assignments under specified deadlines
• Ability to organize and prioritize numerous tasks
• Ability to think critically
• Experience in an Imaging/Duplicating center environment
• Able to work with the movement of device inventory to/from the shipping/receiving/storage area to the imaging workbench
• Able to perform imaging and refurbishment activities
• Able to perform device repairs during the refurbishment process
• Able to support the Senior Technician 
• Able to arrange outbound device shipments and process inbound returns

Qualifications: BS in Cardiovascular Technology with 7 years of Experience

• Familiarity with various media types, including slides, negatives, transparencies, audio, video, and data formats
• Working knowledge of MAC/PC, including Photoshop, Adobe Acrobat, FileMaker and Light Room (Google Drive, Microsoft applications, shared storage navigation)
• Familiarity with archive organization, inventory and tracking
• Familiarity with secure electronic and physical file delivery systems
• Able to set up and configuration of scanning equipment such as Flatbed Scanner, computer workstation, scanning peripherals
• Attention to detail/quality control, consistent monitoring of image file quality
• Excellent communication skills, both written and verbal
• Self-motivation and effective time management such as planning, organization, and prioritization for the successful and timely completion of projects
• Ability to handle multiple projects simultaneously
• Demonstrates the ability to learn new technologies
• Ability to constructively collaborate in a results-oriented team

Qualifications: BS in Diagnostic Medical Sonography with 6 years of Experience

• Quick learner, able to work on-site in clients' camera labs
• Experience in camera benchmarking, camera components and functions, image sensors, and imaging laboratory equipment
• Experience with evaluation methodologies and tools for objective and subjective image quality analysis
• Good communication and report writing skills 
• Able to facilitate collaboration with the tuning team and customers
• Strong team player and self-motivated
• Able to work independently in a dynamic environment
• Ability to maintain strict confidentiality for HIPAA, other regulations and organization matters

Qualifications: BA in Biology with 3 years of Experience