• Provides the patient and family with a spiritual assessment to address the spiritual, pastoral, bereavement, and additional individual counseling
• Completes a spiritual assessment as soon as possible after admission to hospice for the patient and family, as per standards that reflect the patient’s and family’s desires to be incorporated into the overall plan of care.
• Provides additional spiritual support by ongoing wishes and needs of the patient/family with meditation, counseling, prayer, religious services of prayer, worship, and rituals or practices, active listening, and supportive presence.
• Communicates with and supports the involvement of local clergy and/or spiritual counselors whenever desired by the patient, family, and caregiver.
• Offers patients/families of different philosophies and religious beliefs opportunities to discuss and share their thoughts, feelings, beliefs, and values.
• Collaborates with the hospice Interdisciplinary Group (IDG) members to develop, provide, integrate, and implement the proposed spiritual plan of care into the overall plan of care for the patient and family 
• Updates and evaluates the spiritual plan of care.
• Documents the counseling, spiritual assessment, goals for spiritual care, services provided, and the patient’s and family’s response to spiritual care in the patient’s clinical record. 
• Assesses and evaluates patient/family response to and satisfaction with care
• Participates in community education on spiritual matters.

Skills: Spiritual Assessment, Pastoral Counseling, Bereavement Support, Active Listening, Interfaith Communication, Care Plan Collaboration, Documentation Skills, Community Education

• Offers and coordinates funerals and memorial services, and related activities for families, caregivers, contracted facilities, and the community at large.
• Collaborates with other professionals in resolving spiritual, pastoral, and/or ethical issues.
• Provides availability to staff for bereavement support and counseling needs
• Meets with individual staff regarding personal spiritual/pastoral issues that may affect their ability to function effectively.
• Participates in the development of approaches to meet hospice staff counseling needs.
• Participates in the on-call schedule to ensure all psychosocial and spiritual needs of patients and families are met.
• Completes all job duties in a manner that meets the standards of the Optum Palliative and Hospice Care
• Be responsible for policies and procedures.
• Contributes to achieving the company’s mission.
• Works collaboratively with others to achieve goals.
• Arranges for on-call availability of chaplaincy services.

Skills: Funeral Coordination, Ethical Consultation, Staff Counseling, On-Call Support, Policy Compliance, Mission Alignment, Team Collaboration, Chaplaincy Availability

• Assumes responsibility to provide spiritual care to patients and families in areas and by referral and participation in interdisciplinary teams and other health care teams or service lines. 
• Offers holistic spiritual care and counsel to address the spiritual, psychological, social, and physical needs of patients, families, and health care teams.
• Assists others as they seek to make meaning during crises and as they try to integrate their personal, spiritual, and health care journeys. 
• Facilitates theological reflection
• Provides and documents interventions and interactions
• Assists individuals in navigating immediate and emerging crises or trauma.
• Provides crisis debriefing and support to health care teams
• Assists others in ethical decision-making, including Advance Care Planning, in accordance with their values, belief system, and the Ethical and Religious Directives for Catholic Healthcare Services (ERDs).
• Provides notification, consultation, and support for faith community leaders when patients and families wish for their involvement in care.
• Works closely with faith community leaders to ensure patients’ spiritual needs are met during hospitalization and appropriate referrals for post-discharge spiritual care are made.
• Provides support, resources, and leadership for the programs, initiatives, and ongoing department functions and goals 
• Provides support, education, and consultation to members of health care teams as they seek personal and professional growth in becoming more effective caregivers and in providing care that is relational, patient-centered, and holistically oriented.

Skills: Holistic Spiritual Care, Crisis Intervention, Theological Reflection, Ethical Decision-Making, Interdisciplinary Collaboration, Faith Community Liaison, Documentation Skills, Staff Education

• Initiates interview with the patient/family within 48 hours of admission to hospice and assesses spiritual needs and spiritual care resources 
• Plans and offers age-appropriate spiritual counseling based on knowledge of developmental stages and end-of-life issues, including pediatrics, adults, and geriatrics.
• Provides spiritual and bereavement counseling and support for clients of all ages, including hospice staff, based on knowledge of how individuals process grief and loss across pediatric, adult, and geriatric populations.
• Carries out the bereavement plan, such as letters, memorials, counseling, support group, etc., promptly and documents all activities and contacts in the bereavement record 
• Cultivates an ongoing relationship with the religious community to educate them and develop support for hospice
• Educates the public regarding end-of-life issues
• Participates in IDG care planning, offering insights and knowledge to other team members in a supportive manner 
• Evaluates the effect of spiritual concerns on the overall comfort of the patient
• Explains the hospice Plan of Care (POC) process and invites community clergy or faith leaders to attend the IDG meeting.

Skills: Spiritual Assessment, Age-Appropriate Counseling, Bereavement Support, Grief Counseling, Community Outreach, Public Education, Care Plan Participation, Patient Comfort Evaluation

• Provides spiritual support for hospice patients and families in an organized and consistent manner.
• Seeks the involvement of the patient and family in developing the plan of care. 
• Acts as a patient advocate.
• Develops and documents the plan for spiritual care, in conjunction with the interdisciplinary group, to include discussion when chaplain services have been declined.
• Establishes therapeutic relationships with patients and families from a variety of cultural, ethnic, religious/spiritual, and socioeconomic backgrounds.
• Demonstrates effective public presentation skills in officiating funerals and other bereavement services.
• Maintains daily logs of visits, referrals, admissions, and non-admissions for care and submits to appropriate personnel.
• Assists in the supervision of spiritual care volunteers to patients/ families/caregivers.

Skills: Spiritual Support, Patient Advocacy, Care Plan Development, Multicultural Sensitivity, Therapeutic Relationships, Public Speaking, Recordkeeping Skills, Volunteer Supervision

• Manages assigned patients, care teams, worksites, facilities, and/or geographic areas during scheduled shifts, including triaging and responding to visits, referrals, end-of-life calls, and patient/family/staff needs.
• Establishes personal contact with patients and their families.
• Assesses emotional and spiritual needs and ministers
• Gives appropriate referrals to other disciplines.
• Displays consistent commitment to customer service.
• Employs learned methods for achieving improved outcomes.
• Gives a written report of all calls via electronic medical record and other office recordkeeping.
• Supports and guides employees in their efforts to deal with issues arising during home and care facility work.
• Maintains personal expertise through appropriate continuing educational experiences.
• Provides for Sacramental support of patients by calling the minister/priest of the patient’s faith tradition.
• Coordinates patient care and communicates effectively with Interdisciplinary (IDT) Care team members.
• Attends and represents Spiritual Care at IDT, Patient Care Teams, family conferences, and other meetings 

Skills: Patient Triage, Emotional Assessment, Referral Coordination, Customer Service, Outcome Improvement, Electronic Documentation, Staff Support, Interdisciplinary Communication

• Performs spiritual bereavement assessments of patients and families/caregivers in the hospice program promptly and ensures that identified needs are addressed in the patient’s plan of care.
• Provides direct spiritual care and bereavement counseling to patients, families, and caregivers.
• Demonstrates exceptional service to patients, families, referral sources, co-workers, and other customers.
• Assists team members to ensure that this level of service is consistently provided
• Provides accurate and timely documentation of patient services to reflect the plan of care
• Acts as a liaison and provides support to community chaplains and spiritual counselors.
• Attends Interdisciplinary Group meetings to facilitate coordination of care and discussion of interdisciplinary group involvement.
• Provides consultation, education, and support to the interdisciplinary group on spiritual care and bereavement counseling.
• Recruits community chaplains, spiritual counselors, and spiritual care volunteers adequate to meet patient and family/caregiver needs by developing community contacts and offering education through congregations about hospice care.
• Actively participates in quality assessment, performance improvement teams, and activities
• Serves as a community liaison for the hospice team.

Skills: Bereavement Assessment, Spiritual Counseling, Customer Service, Team Support, Timely Documentation, Community Liaison, Interdisciplinary Education, Quality Improvement

• Serves as a hospice liaison to area Ministerial groups.
• Facilitates referrals to the hospice program from within the religious/spiritual community
• Participates in continuous care and is available for on-call.
• Provides for funeral or memorial services for patients 
• Assumes responsibility for ensuring compliance with the Agency’s Bereavement policies and procedures 
• Directs the development and implementation of the bereavement plan of care, as approved by the interdisciplinary group, detailing the type and frequency of bereavement services to be provided.
• Ensures bereavement services are made available, according to the plan of care, to the family and designated individuals for up to one year following the patient's death.
• Plans periodic memorial services to meet the needs of personnel, volunteers, and community clergy/spiritual counselors working with the hospice team.

Skills: Hospice Liaison, Referral Facilitation, On-Call Support, Memorial Services, Policy Compliance, Bereavement Planning, Service Delivery, Community Engagement

• Provide spiritual services to patients and families based upon their identified need (spiritual values and beliefs are not to be imposed upon the patient/family).
• Assess the spiritual needs and concerns of patients and families through direct communication, engagement with the patient’s clergy, or input from other hospice personnel.
• Ensure that spiritual support is available to patients and families in keeping with their wishes and desires.
• Provide consultation, education, and support for other members of the hospice team, healthcare centers and facilities, and the community.
• Performs sacerdotal functions to palliate the spiritual crises of patients and families.
• Assist with volunteer training
• Serve as a member of the Interdisciplinary Group to assist in identifying and addressing spiritual needs and developing care plans, including attendance at team conferences for residents of healthcare centers and nursing facilities.
• Assist with on-call chaplaincy coverage.
• Act as a liaison to community clergy.
• Provide grief and bereavement counseling to families.
• Conduct memorial/funeral services
• Keep the supervisor informed of daily activities and issues.
• Follows all company policies and procedures, state and federal laws and regulations, and is charged with reporting violations to the appropriate supervisor.

Skills: Spiritual Needs Assessment, Supportive Presence, Team Consultation, Sacerdotal Functions, Volunteer Training, Care Plan Development, On-Call Coverage, Grief Counseling

• Serves as a member of the hospice team and acts as a resource for staff.
• Evaluates the spiritual and emotional needs of patients and their families
• Provides spiritual care and support to clients and staff
• Collaborates with other local spiritual care providers
• Assesses clients for spiritual care needs and provides non-denominational, non-judgmental spiritual services.
• Works with the bereavement team to follow up with bereaved clients
• Reports to the Hospice Manager and primarily supports hospice patients and families in the service area.
• Carries out all duties with a Commitment to Caring and by the company’s mission, vision, and philosophy.
• Maintains confidentiality of company information.

Skills: Spiritual Needs Evaluation, Emotional Support, Interdisciplinary Collaboration, Nonjudgmental Services, Bereavement Follow-up, Team Resource, Mission Alignment, Confidentiality Maintenance

• Ordained in a recognized religious group and/or endorsed and in good standing with an ecclesiastical governing body.
• Completion of Mandatory Reporter training and current CPR certification.
• Proficient in computer applications such as Excel, Word, and Access.
• Ability to minister to persons and families in crisis
• Experience working with patients/families dealing with life-threatening illness and death.
• Must be comfortable working in an interfaith setting and able to accept different lifestyles, cultures, beliefs, and values.
• Strong interpersonal skills.
• Ability to work as a collaborative team member across service lines
• Ability to understand and apply guidelines, policies, and procedures.
• Ability to network effectively with community clergy and congregations.
• Possesses knowledge of and commitment to the hospice philosophy of care.
• Ability to use standard equipment necessary to perform the essential functions of the position.

Qualifications: BA in Religious Studies with 5 years of Experience

• Ability to interact with a variety of different age groups.
• Ability to work well independently and within an interdisciplinary team setting.
• Ability to communicate effectively orally and in writing with individuals and groups.
• Ability to handle confidential matters.
• Ability to work a flexible schedule.
• Proficient in computer software, including word processing programs.
• Ability to maintain effective working relationships with coworkers, management staff, and the general public.
• Demonstrates honesty and integrity at all times.
• Ability to respond productively to change and handle additional projects or responsibilities.
• Ability to perform the essential duties of this position without posing a significant risk to the health and safety of oneself or others.

Qualifications: BA in Theology with 2 years of Experience

• Demonstrates competency in conducting assessments of patients/families’ spiritual needs and concerns.
• Demonstrates competency in relating to and sensitively serving patients from diverse religious, spiritual, and cultural backgrounds.
• Be able to provide spiritual support, education, and leadership to hospice staff and volunteers.
• Demonstrates skill and competency in pastoral counseling around end-of-life issues.
• Ability to refer patients and families to appropriate community religious and spiritual resources.
• Be familiar with the traditions, prayers, and rituals of major religious groups and their community leaders.
• Demonstrates understanding and knowledge of hospice policies and procedures around child abuse, elder abuse, suicide, and substance abuse.
• Demonstrates sound understanding of and commitment to hospice philosophy of care.
• Demonstrates sound understanding of and commitment to the hospice philosophy of the team.

Qualifications: BA in Pastoral Care with 3 years of Experience

• Demonstrated experience in working with patients and/or families who are dealing with life-threatening illnesses and death.
• Strong commitment to improving the quality of life while partnering with community organizations in patient care
• Ability to work well within a team environment to collaborate with nurses, therapists, social workers, and volunteers
• Ability to assess the spiritual needs of patients and families/caregivers in the hospice program, ensuring that appropriate services are rendered promptly
• Comfort level in an interfaith setting
• Be able to work independently daily.
• Willingness to visit patients wherever they consider home, such as private homes, long-term care facilities, etc.
• Ability to learn and comply with hospice policies and procedures through training.

Qualifications: BA in Philosophy with 7 years of Experience

• Experience in hospice or a transferable clinical venue of practice, such as long-term care or hospital care
• Effective communication and interpersonal skills.
• Ability to work with patients/families of all faiths and spiritual beliefs.
• Ability to network with community clergy and congregations.
• Knowledge of hospice philosophy of care and end-of-life spiritual issues.
• Demonstrates knowledge of and competency in computer documentation.
• Must be able to work with multi-faith and cultural perspectives.
• Be able to provide spiritual care to individuals from diverse religious and cultural backgrounds

Qualifications: BA in Biblical Studies with 4 years of Experience

• Ability to work as a member of an interdisciplinary group
• Comfort in an interfaith setting
• Ability to accept different lifestyles, cultures, beliefs, and values
• Ability to network with community clergy and congregations
• Have Hospice experience
• Pastoral experience in a congregational setting
• Board Certified Eligible by the Association for Professional Chaplains (APC, Inc.) 
• Be able to complete Clinical Pastoral Education units (CPE)

Qualifications: BA in Ministry with 10 years of Experience

• Experience working with death and dying, individuals/family/caregiver.
• Ability to work as a member of an interdisciplinary group.
• Comfort in an interfaith setting.
• Ability to accept different lifestyles, cultures, beliefs, and values.
• Ability to network with community clergy and congregations.
• Knowledge of and commitment to hospice philosophy of care.
• Possess Hospice experience
• Demonstrated competence in assessment, counseling, advocacy, and developmental and cultural diversity related to the end of life

Qualifications: BA in Spiritual Care with 3 years of Experience

• Experience active work in hospice spiritual care support, and clinical pastoral education 
• Experience in health care and related pastoral experience 
• Demonstrated experience in working with patients and families dealing with life-threatening illness and death.
• Good standing and endorsement from a major church body, acceptable to the certifying body, and the medical care facility
• Ability to minister to patients and families in crisis
• Exceptional verbal communication skills
• Ability to plan, organize, and exercise independent judgment
• Demonstrated ability to be open, sensitive, flexible, and ecumenical.

Qualifications: BS in Psychology with 2 years of Experience

• Possess ordained, commissioned, or similarly recognized by his/her faith group to function in a ministry of pastoral care.
• Possess two units of CPE.
• Have hospice/end-of-life experience.
• Knowledgeable and skilled in dealing with the spiritual issues around life-limiting illness, loss, and death
• Strong communication skills and exceptional assessment skills
• Proficiency with medical EMR systems
• Ability to provide trusted, compassionate, and expert care
• Possess ordination or endorsement and documentation of good standing by a recognized faith group

Qualifications: BS in Social Work with 1 year of Experience

• Have Equivalent full-time experience in bereavement counseling 
• Possess Ordination or denominational endorsement as a minister of that denomination 
• Completion of four units of Clinical Pastoral Education from an accredited training center, Board Certified, or eligible
• Prior experience in providing pastoral care services in an acute care facility
• Effective interpersonal, communication, and teamwork skills 
• Demonstrated experience in pastoral and spiritual counseling with current recognition and good standing in the spiritual community. 
• Ability to speak Spanish
• Experience active work in spiritual care ministry/ program, one unit of pastoral education, and demonstrated ability to work with patients, families, and community spiritual leaders of various denominations/beliefs

Qualifications: BA in Human Services with 9 years of Experience