Job Summary: 

• Performs targeted outreach to at-risk employees
• Performs in-person and telephonic/virtual coaching sessions
• Helps individuals of all backgrounds and life stages recognize counterproductive behaviors
• Coaches them to discover new methods to move more, eat better and make healthier decisions for themselves and their families
• Leverages key tools to promote behavior change and helps create a foundation for a healthy lifestyle
• Develops programs that create awareness and motivation, and provides tools to employees that help them adapt and maintain a holistic, healthy lifestyle
• Develops lifestyle change plans that are custom-tailored to each individual and/or group
• Appropriately refers employees to employer resources (i.e., EAP, tobacco cessation, etc.)
• Assists in planning, implementing and executing well-being programs, activities and challenges to engage employees
• Develops and executes health promotion campaigns utilizing multiple communication channels including online and mailers
• Assists in developing and presenting creative content for lunch and learn presentations, educational webinars and workshops covering various health and wellbeing topics
• Facilitates communication between LHD, employer group and wellbeing providers
• Tracks and reports programs and activities 
• Assists with health fairs and other relevant events
• Participates in and proactively contributes to wellbeing committee meetings while creating program buy-in and support through all levels of the organization

Skills on Resume: 

• Targeted Outreach (Soft Skills)
• Coaching Sessions (Soft Skills)
• Behavior Change (Hard Skills)
• Lifestyle Planning (Hard Skills)
• Program Development (Hard Skills)
• Health Campaigns (Hard Skills)
• Creative Content (Soft Skills)
• Wellbeing Communication (Soft Skills)

Job Summary: 

• Anticipate and follow through with both internal and external customer requests, ensuring satisfaction
• Maintain a cooperative approach during interactions with coworkers
• Communicate professionally, building positive work relationships
• Accept assignments willingly and ensure thorough completion of assignments, meeting deadlines
• Participate in the orientation of new personnel 
• Handle difficult and sensitive issues with tact, exercise judgment and consult the Director or Wellness Manager on major problems and issues
• Promote and demonstrate professional standards to enhance the development of the department
• Maintain confidentiality of member/employer information at all times, follow HIPAA
• Utilize the Process to assess needs, establish goals, and motivate enrollees/spouses to their optimal state of wellness
• Utilize data sources to identify and target employees/spouses to engage in wellness programs
• Accurately track and report companies' return on investment (ROI) of wellness programs and discuss with the assigned companies
• Maintain CPR certification and attend bi-yearly training
• Identify and make suggestions to appropriate supervisory staff on ideas for quality improvement in departmental operations to improve efficiency and productivity

Skills on Resume: 

• Customer Satisfaction (Soft Skills)
• Professional Communication (Soft Skills)
• Assignment Completion (Soft Skills)
• Sensitive Issue Handling (Soft Skills)
• Confidentiality Maintenance (Hard Skills)
• Wellness Assessment (Hard Skills)
• Data Utilization (Hard Skills)
• Quality Improvement (Hard Skills)

Job Summary: 

• Provides guidance and support to clients’ employees to help them understand and utilize their wellness program and company health care benefits
• Guides care by providing education, outreach, options, advocacy, and assistance with navigating the healthcare system
• Provides support to the lead coach and other Client Success Team members regarding the client’s wellness programming, healthcare system navigation, and employee benefits
• Maintains and follows Population Health Management Strategy protocols
• Focus on disease and condition management, completing Mental Health First Aid and Diabetes Prevention Program training, using judgment and discernment
• Utilizes technology, data, and other internal information to assist employees in obtaining the best and most cost-efficient health care for disease and condition management
• Supports individuals by providing information, encouraging progress, setting goals and working to address challenges or barriers that arise
• Provides guidance and support to the Client Service team through carrier relationships, client relationships, overall support of program implementation, and ongoing maintenance
• Assists in the facilitation and interpretation of members’ PAM (Patient Activation Measures)
• Works independently to assist individuals in achieving their health and wellness goals
• Creates an environment that is motivating, safe, supportive, non‐competitive, and non‐judgmental for client employees

Skills on Resume: 

• Client Guidance (Soft Skills)
• Healthcare Navigation (Hard Skills)
• Program Support (Soft Skills)
• Population Management (Hard Skills)
• Condition Management (Hard Skills)
• Data Utilization (Hard Skills)
• Goal Setting (Soft Skills)
• Motivational Environment (Soft Skills)

Job Summary: 

• Own the Canada region to ensure compliance and coaches DSPs to improve performance around key metrics
• Develop reporting and communication processes for DSPs to drive performance in the region for key Fleet Standards metrics
• Conduct monthly roundtables with DSPs as part of the fleet advisory committee for upcoming programs in Canada
• Partner with stakeholders to develop DSP-related tools (ex, Support Hub)
• Communicate across teams and to leadership to ensure alignment of goals, tasks, and to ensure the overall success of the program
• Monitor key quality metrics, define and implement initiatives to drive program and process improvements
• Evaluate program policies and the enforcement matrix
• Create programs and processes to drive compliance
• Work within time constraints and deliver results to meet critical business needs
• Work across many internal stakeholder teams including Transportation Risk and Compliance, Fleet Managers and Business Coaches, as well as customers and the DSPs
• Create reporting and metrics to help identify root causes of low performance
• Develop action plans to address root causes and assist with implementing the changes

Skills on Resume: 

• Regional Compliance (Hard Skills)
• Performance Coaching (Soft Skills)
• Program Development (Hard Skills)
• Stakeholder Partnership (Soft Skills)
• Process Improvement (Hard Skills)
• Policy Evaluation (Hard Skills)
• Root Cause (Hard Skills)
• Action Planning (Hard Skills)

Job Summary: 

• Work independently in the field with people of diverse ethnicities, backgrounds, and lifestyles who have a mental illness and are living in the community, primarily, in the single and scattered-site apartments and SRO lodging
• Advance and observe individual service plans in union with agency consumers, recognize and document any issues in daily living skills
• Play a noteworthy role as a member of the social service team in the development of off-site recreation, socialization, educational and skill-building activities with a view towards community inclusion and integration
• Participating in ongoing individual and group supervision, team meetings, case conferences, division meetings, and training
• Work with clients to develop a treatment or personalised plan, based on the best available evidence and established pathways
• Working with each individual over time to help them achieve their goals and address modifiable disease risk
• Support clients in the promotion of a healthy lifestyle across a broad spectrum of areas, such as diet, exercise, mental health, sleep, substance abuse and sexual health
• Work with clients in a digital setting- e.g., app/ remote consultations
• Contribute to the development of new Integrative Health initiatives and solutions
• Research and recommend potential new initiatives to be included in future phases of the Integrative Health Proposition
• Act as a care coordinator, enabling clients to navigate services across provider networks

Skills on Resume: 

• Independent Work (Soft Skills)
• Service Planning (Hard Skills)
• Community Integration (Soft Skills)
• Team Collaboration (Soft Skills)
• Treatment Planning (Hard Skills)
• Lifestyle Promotion (Soft Skills)
• Digital Consultation (Hard Skills)
• Care Coordination (Soft Skills)

Job Summary: 

• Respond to user health-related queries in an ethical and caring way
• Assist users in their health journey by facilitating lifestyle modifications around Able’s pillars of health
• Guide users through the main features of the app and encourage them to use it more
• Prepare answers to numerous messages a day and deliver them within the agreed-upon timeframe
• Communicate clearly and with confidence in a one-on-one situation
• Write engaging responses, giving advice, and making sure the user feels content with the communication
• Ensure you follow policies and procedures and adhere to targets
• Stay informed on the latest nutrition and health techniques and methods
• Track resources specific referral volume and provide a summary-level report periodically
• Serve as the lead on maintaining accurate and up-to-date logs and standardized data entry and work under the supervision of the team lead and the central team in completing process metrics
• Educate the primary care team on evidence-based coaching models including motivational interviewing and behavioral activation
• Actively participates in educating care team members, including PCPs and support staff, on psychiatric conditions (with a focus on depression and anxiety
• Responsible for identifying available behavioral health and social support resources in the local community and helping build and maintain strong referral relationships with these providers

Skills on Resume: 

• User Communication (Soft Skills)
• Lifestyle Facilitation (Soft Skills)
• App Guidance (Hard Skills)
• Message Preparation (Hard Skills)
• Clear Communication (Soft Skills)
• Policy Adherence (Hard Skills)
• Data Tracking (Hard Skills)
• Referral Management (Hard Skills)

Job Summary: 

• Assess patient needs for health coaching including information on their diagnosis, treatment and lifestyle change
• Provide interventions/strategies for patients to successfully manage their condition(s), stay healthy and promote wellness
• Conduct health coaching interventions and other care management activities with patients and their families 
• Coordinate and organize events such as health fairs, health screenings, health education presentations or classes
• Provide outreach to the community to promote topics of wellness and prevention
• Serve as a health education resource for clinical, outreach, and other professional staff within the clinic as well as in the community
• Provide presentations, organizing health screenings and/or health fairs, being a central point of contact for education materials and other tools that encourage healthy decisions and lifestyles
• Maintain records that document interventions provided by program requirements and guidelines
• Effectively manage caseload by providing timely interventions, providing quality services, achieving positive outcomes, and maintaining productivity levels
• Promotes a positive work culture and upholds clinic policies and procedures
• Continuously reviews, recommends and implements improvement steps
• Follows dress code, communicates with internal and external customers professionally, including appropriate verbal and written grammar
• Promotes and demonstrates professional standards to enhance the development of the department
• Meets acceptable attendance and punctuality expectations (excluding FMLA)

Skills on Resume: 

• Patient Assessment (Hard Skills)
• Wellness Promotion (Soft Skills)
• Health Coaching (Hard Skills)
• Event Coordination (Hard Skills)
• Community Outreach (Soft Skills)
• Record Maintenance (Hard Skills)
• Caseload Management (Hard Skills)
• Professional Communication (Soft Skills)

Job Summary: 

• Creating wellness visions and high-touch self-care plans to promote safe and healthy lifestyles
• Educate clients regarding disease prevention, such as diabetes and hypertension, as well as more general wellness
• Assesses callers’ needs accurately and assists them with issues related to the appropriate plan
• Assimilates information quickly and effectively
• Reviewing medical history (medication, lab results, pre- and existing health conditions, etc.)
• Communicates clearly and effectively with clients, verbally and in writing
• Assessing clients’ progress, tracking health data, behavior changes, goals and status notes
• Continuous engagement with clients through phone calls and in-app messaging to help clients implement strategies to meet wellness goals and achieve long-term lifestyle changes
• Treats clients and business partners with respect
• Fosters teamwork by trusting and supporting each other while encouraging collaboration at all levels of the organization
• Performs appropriate and accurate documentation in all cases by following Carenet policy and processes
• Takes initiative and responsibility for decisions as an individual and as a company
• Exhibits commitment to personal and companywide goals
• Utilizes active listening skills to receive detailed information in an accurate manner

Skills on Resume: 

• Wellness Planning (Hard Skills)
• Disease Education (Hard Skills)
• Needs Assessment (Hard Skills)
• Medical Review (Hard Skills)
• Client Communication (Soft Skills)
• Progress Tracking (Hard Skills)
• Active Listening (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Partner with Parsley clinicians to develop individual care plans based on patient evaluations and diagnostic tests
• Support patients in making nutrition and lifestyle changes to improve their physical and mental well-being
• Be an accountability partner, helping patients to create realistic action steps and holding them to their goals
• In collaboration with the Parsley clinician, monitor patient progress and modify the treatment plan
• Provide virtual visits and email communication at regular intervals
• Use online record and patient portal to document patient goals, and provide resources to support those goals
• Create resources for members, including handouts and condition-specific protocols
• Follow organizational policies, procedures, and protocols
• Represent Parsley Health in the local and broader community
• Maintains proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner
• Remains flexible and responsive when changes occur in client activity, workload, and scheduling

Skills on Resume: 

• Care Planning (Hard Skills)
• Lifestyle Support (Soft Skills)
• Accountability Coaching (Soft Skills)
• Progress Monitoring (Hard Skills)
• Virtual Communication (Soft Skills)
• Resource Creation (Hard Skills)
• Policy Compliance (Hard Skills)
• Flexibility Response (Soft Skills)

Job Summary: 

• Provide diet and lifestyle counseling via outbound calls and chats to users of patients as per the project therapy brief within the aligned quality framework
• Successful baseline counseling and retaining a user in the program
• Patient query handling using the therapy brief guiding material
• Work closely with the clinical, operations and therapy team by sharing user insights/ challenges/ needs to aid in developing improved care protocols and briefs
• Share user experience and handling best practices within the team
• Over time, develop and deliver train-the-trainer capabilities
• Keep the nutrition Database updated and constantly improving
• Assist in the training of artificial intelligence, decision support, ‘data to insights’ loop
• Update relevant documentation to reflect user interactions and daily tasks and must have a sales background
• Achieving improved patient outcomes which include clinical parameters and delivering an impactful patient experience
• Ensuring patient safety by responsible AE management
• Accountable for quality documentation and delivering aligned health coach KPIs
• Accountable for patients conversion to the subscription plan as per the program and the retention of patients

Skills on Resume: 

• Diet Counseling (Hard Skills)
• Patient Retention (Hard Skills)
• Query Handling (Soft Skills)
• Team Collaboration (Soft Skills)
• Trainer Development (Hard Skills)
• Database Management (Hard Skills)
• Outcome Improvement (Hard Skills)
• Sales Conversion (Hard Skills)

Job Summary: 

• Responsible for a cohort to consist of several UMass Memorial Health Care (UMMHC) / UMass Memorial Medical School (UMMS) providers (eg, Faculty, APPs, Residents, Fellows)
• Provides wellness coaching, either telephonic or in-person
• Electronically administers pre- and post-coaching program evaluations
• Adheres to all policies and HIPAA requirements
• Protects the privacy and confidentiality of coachees
• Address gaps with the activation of new members
• Address gaps in compliance with members enrolled in the program
• Utilize Policy and Procedures for locating participant demographics when participants have been identified as unable to be located or have no response
• Verify participant eligibility and diagnosis verifications
• Input direct referral participant information into the member management system
• Contact participants for initial assessment
• Contact participants for scheduling calls

Skills on Resume: 

• Cohort Management (Hard Skills)
• Wellness Coaching (Hard Skills)
• Program Evaluation (Hard Skills)
• Privacy Protection (Hard Skills)
• Gap Resolution (Soft Skills)
• Eligibility Verification (Hard Skills)
• Participant Assessment (Hard Skills)
• Scheduling Coordination (Soft Skills)

Job Summary: 

• Acting as the health coach for patients with diabetes and/or cardiac-related health conditions in the program
• Having discretion on clinical care plans, but will have oversight by a Clinical Specialist
• Meeting minimum standards for productivity and clinical results
• Providing assessments on participants to determine clinical risk and readiness to change
• Maintaining accurate and timely documentation in the member management software of telephonic and written communications
• Acting as a case manager when integrating with other health care service vendors, as specified by individual clients
• Making calls to participants/members as individual client needs dictate
• Completing required reports promptly
• Enhancing clinical and counseling knowledge by attending and actively participating in Company training sessions
• Attending relevant professional seminars to maintain licensure/certification
• Complying with company policies and procedures, including handling confidential forms and accreditation standards
• Prepare and distribute outbound and inbound faxes
• Prepare documents using the Microsoft Office Suite for the assigned Clinical Team
• Locate and input participant information in the member management system, including eligibility verification
• Add referred members and new providers to the member management system

Skills on Resume: 

• Health Coaching (Hard Skills)
• Care Planning (Hard Skills)
• Risk Assessment (Hard Skills)
• Case Management (Hard Skills)
• Documentation Management (Hard Skills)
• Clinical Knowledge (Hard Skills)
• Eligibility Verification (Hard Skills)
• Report Completion (Hard Skills)

Job Summary: 

• Provide evidence-based practices for individual, group, family, and/or couple therapy, which includes, at a minimum, Motivational Interviewing and Cognitive Behavior Therapy
• Participate in integrated care team, case conferences, huddles and supervision meetings
• Coordinate with community, referral, and funding sources to provide services
• Maintain timely clinical documentation that adheres to CARF, CMH, and Agency standards
• Assess and diagnose psychopathology including mental health and/or substance use disorders, according to the current Diagnostic and Statistical Manual
• Create treatment plans that are measurable and follow evidence-based practices
• Provide interventions, safety planning, and/or referrals for patients who are in crisis
• Perform screenings, brief interventions, and referrals to treatment
• Maintain current authorizations for services, complete utilization reviews and work with billing/coding to resolve any authorization or payment issues
• Coordinate with primary care providers and psychiatrists to effectively treat chronic health conditions
• Prepares activity reports to inform client management of the status and implementation plans of services, programs, and initiatives
• Promotes the overall well-being of individual patients and client populations by identifying trends, analyzing data, and tailoring action items to improve overall health

Skills on Resume: 

• Evidence-Based Therapy (Hard Skills)
• Integrated Care (Soft Skills)
• Community Coordination (Soft Skills)
• Clinical Documentation (Hard Skills)
• Psychopathology Assessment (Hard Skills)
• Crisis Intervention (Hard Skills)
• Authorization Management (Hard Skills)
• Health Data Analysis (Hard Skills)