Job Summary: 

• Responsible for managing reservations and waiting lists for fine and lifestyle dining restaurants.
• Interact with guests to build loyalty and gather valuable feedback.
• Handle all guest enquiries and complaints in a professional and timely manner.
• Greet and escort guests to designated restaurants or hotel rooms with courtesy.
• Assist the front desk team during peak hours for check-in and check-out.
• Plan, schedule, and coordinate activities to ensure guest satisfaction.
• Respond to guest service requests and provide necessary assistance.
• Deliver helpful customer service through professional guest greetings and interactions.
• Address enquiries and complaints with efficiency and care.
• Maintain positive and lasting relationships with guests.
• Oversee daily operations, including guest check-ins and check-outs.
• Conduct room checks to ensure readiness and quality standards.
• Participate in ad hoc projects as assigned by management.

Skills on Resume: 

• Guest Relations (Soft Skills)
• Conflict Resolution (Soft Skills)
• Front Desk Support (Hard Skills)
• Activity Coordination (Hard Skills)
• Customer Service (Soft Skills)
• Complaint Handling (Soft Skills)
• Operations Oversight (Hard Skills)
• Room Inspections (Hard Skills)

Job Summary: 

• Provide prompt and efficient support to customer enquiries daily.
• Balance customer expectations while ensuring a superior level of service is consistently delivered.
• Handle customer complaints by offering effective and timely solutions.
• Support the Customer Service team and assist in cross-selling retail and art-related activities.
• Build rapport with customers through empathy and attentive service.
• Report and assist with sales-related transactions.
• Collect consumer feedback through direct face-to-face interactions (VOC).
• Interact with visitors by greeting, answering queries, resolving issues, and offering information about the Park.
• Assist in the daily operations of the Park and provide administrative support to the department.
• Ensure the safety and well-being of children at Birdz of Play while maintaining orderliness in the water play area.
• Assist in delivering first aid support.

Skills on Resume: 

• Customer Enquiry Support (Soft Skills)
• Complaint Resolution (Soft Skills)
• Cross-Selling Support (Hard Skills)
• Customer Rapport Building (Soft Skills)
• Sales Assistance (Hard Skills)
• Feedback Collection (Hard Skills)
• Visitor Interaction (Soft Skills)
• Child Safety Monitoring (Hard Skills)

Job Summary: 

• Handle front reception duties including tee time bookings, golf registration, range card top-ups, locker key issuance, and cashiering tasks.
• Maintain responsibility and accountability for cash floats.
• Assist in the organisation and preparation of golf events and tournaments.
• Deliver excellent customer service to all guests and members.
• Perform administrative work to support daily operations.
• Welcome and greet arriving and in-house guests in a friendly, courteous, and helpful manner.
• Assist guests with check-in procedures, room key issuance, and respond to their queries.
• Possess thorough knowledge of the resort’s facilities, daily events, activities, and F&B functions to provide accurate information.
• Handle guest complaints professionally and ensure prompt, effective resolution.
• Liaise closely with Reception, Housekeeping, and F&B teams regarding VIP amenities and special requests.
• Coordinate with departments to ensure seamless guest experiences.
• Contribute to enhancing guest satisfaction and overall resort reputation.

Skills on Resume: 

• Front Reception Duties (Hard Skills)
• Cash Handling (Hard Skills)
• Event Coordination (Hard Skills)
• Customer Service (Soft Skills)
• Administrative Support (Hard Skills)
• Guest Relations (Soft Skills)
• Complaint Resolution (Soft Skills)
• Interdepartmental Coordination (Soft Skills)

Job Summary: 

• Handle all check-in/out procedures for all individual guests/long-staying guests.
• Register all arrivals according to the established procedures.
• Update all guest portfolios in the Opera system immediately and accurately.
• Answer telephone calls courteously and warmly.
• Own and resolve guests’ complaints and inquiries with guest satisfaction.
• Establish great connections with guests and build up a positive guest relationship.
• Contribute to smooth operations and guest satisfaction through proactive service.
• Enhance the overall visitor experience by responding professionally to all needs.
• Work collaboratively with team members to uphold service standards.
• Promote a safe, enjoyable, and memorable environment for all guests.
• Stay fully informed about the hotel’s daily movements, including arrivals, departures, VIP guests, and scheduled functions.
• Manage leasing documents and related operational requirements.
• Support overall guest services to ensure smooth hotel operations.

Skills on Resume: 

• Check-In/Out Procedures (Hard Skills)
• Guest Registration (Hard Skills)
• Opera System Management (Hard Skills)
• Telephone Etiquette (Soft Skills)
• Complaint Resolution (Soft Skills)
• Guest Relationship Building (Soft Skills)
• Team Collaboration (Soft Skills)
• Operational Support (Hard Skills)

Job Summary: 

• Support the Group Reservation Centre by handling reservations across all restaurants and cafes.
• Respond promptly to guest enquiries and professionally address complaints.
• Provide accurate information regarding the menus, dress codes, and dining policies of each restaurant to guests.
• Consolidate and record dietary preferences and special requests from guests for each reservation.
• Coordinate with Restaurant Managers, chefs, and guests to confirm menu selections and arrangements.
• Enhance guest relations by ensuring satisfaction and improving loyalty scores.
• Provide strong support to maintain smooth and efficient Guest Relations operations.
• Handle guest requests promptly, professionally, and efficiently to meet service standards.
• Deliver comprehensive guest services, including check-in and check-out processes.
• Ensure effective communication and coordination among departments to support seamless guest experiences.
• Maintain a high level of service quality in all guest interactions.
• Actively foster long-term relationships with guests to encourage repeat visits.

Skills on Resume: 

• Reservation Management (Hard Skills)
• Enquiry Handling (Soft Skills)
• Complaint Resolution (Soft Skills)
• Dietary Preference Recording (Hard Skills)
• Menu Coordination (Hard Skills)
• Guest Relations (Soft Skills)
• Check-In/Out Support (Hard Skills)
• Interdepartmental Communication (Soft Skills)