GUEST RELATIONS AGENT RESUME EXAMPLE
Published: Aug 20, 2025 - The Guest Relations Agent serves as the primary point of contact for guests, ensuring a warm welcome, personalized service, and timely assistance throughout their stay. This role involves managing guest requests, resolving complaints professionally, and coordinating with various departments to deliver seamless hospitality experiences. With a focus on customer satisfaction, the position also upholds the company’s brand standards while promoting amenities, services, and loyalty programs.
Tips for Guest Relations Agent Skills and Responsibilities on a Resume
1. Guest Relation Agent, City Relay Ltd, New York, NY
Job Summary:
- Support the day-to-day running of the guest experience team, along with the Supervisor.
- Guide the operations team and housekeeping members, and coordinate the post-booking procedure.
- Ensure communication is maintained between key departments.
- Deal with any issues/opportunities.
- Deal with guests in a professional and friendly manner through emails and phone calls.
- Arrange requirements as per the guest's requests.
- Liaise with guests before arrival and ensure everything is prepared.
- Provide a 5-star experience to all guests.
- Generate ideas to drive the growth and reputation of City Relay.
Skills on Resume:
- Team Coordination (Soft Skills)
- Guest Communication (Soft Skills)
- Issue Resolution (Soft Skills)
- Email Management (Hard Skills)
- Phone Etiquette (Soft Skills)
- Booking Coordination (Hard Skills)
- Housekeeping Oversight (Soft Skills)
- Hospitality Standards (Hard Skills)
2. Guest Relations Agent, Urban Luxe Hospitality Group, Austin, TX
Job Summary:
- Understand and work with all hotel facilities, hours of operation, and current promotions, as well as attractions in the area and the city.
- Inspect rooms of VIP guests before check-in.
- Arrange the amenities to be placed in the rooms.
- Interact and entertain guests while they are waiting for their room to be ready or for their airport pickup.
- Assist guests with any enquiries, receive and action guests' requests via the hotel WhatsApp.
- Promote the hotel and encourage guests to place positive reviews on social media platforms.
- Reply to guests' comments on social media platforms.
- Discuss the issues with the related departments, contact the guest, and invite the guest back for service recovery in case of a negative review.
- Ensure that the guests are well attended to during their stay, achieving maximum guest satisfaction.
Skills on Resume:
- Hotel Facilities Knowledge (Hard Skills)
- Room Inspection Standards (Hard Skills)
- Amenity Arrangement (Hard Skills)
- Guest Interaction (Soft Skills)
- Request Handling (Soft Skills)
- Social Media Promotion (Hard Skills)
- Comment Response (Soft Skills)
- Service Recovery (Soft Skills)
3. Guest Relations Agent, Elite Stay Services, San Diego, CA
Job Summary:
- Answer inbound and make outbound calls to resolve guest issues.
- Respond to all issues and queries on time.
- Work with external and internal teams to solve guest issues and queries.
- Develop strong partnerships with external stakeholders in a process.
- Work hard to achieve the targeted NPS scoring.
- Implement the VIP service standards set by the hotel and actively follow the Leading Quality Assurance (LQA) criteria.
- Monitor and attend to the pending glitches registered in operating systems, ensuring closure with a high satisfaction rate.
- Provide personal assistance services to assigned esteemed guests during the length of their stay.
- Assist the night operation colleagues while constantly keeping the department's superior updated.
Skills on Resume:
- Call Handling (Hard Skills)
- Issue Resolution (Soft Skills)
- Team Collaboration (Soft Skills)
- Stakeholder Partnership (Soft Skills)
- NPS Target Focus (Hard Skills)
- VIP Service Standards (Hard Skills)
- Glitch Monitoring (Hard Skills)
- Personal Assistance (Soft Skills)