Job Summary: 

• Perform front-line service for all incoming calls and reservations for the restaurant.
• Provide the first line of customer service to all guests.
• Respond promptly to all incoming enquiries and engage effectively with other teams in the restaurant.
• Maintain up-to-date information on events and activities to provide accurate and prompt information to guests.
• Manage all email enquiries for the restaurant’s events.
• Handle first-level guest complaints with calm professionalism and escalate to the respective teams.
• Collect proactive feedback and perform service recovery.
• Follow up with guests to ensure requests are met to their satisfaction.
• Carry out any ad hoc duties assigned by the supervisor.

Skills on Resume: 

• Customer Service (Soft Skills)
• Reservation Handling (Hard Skills)
• Communication Skills (Soft Skills)
• Team Collaboration (Soft Skills)
• Event Knowledge (Hard Skills)
• Complaint Resolution (Soft Skills)
• Feedback Collection (Hard Skills)
• Follow-Up Management (Hard Skills)

Job Summary: 

• Maintain and organize a list of potential leads.
• Make outbound calls to convince leads to schedule site visits in coordination with the sales team.
• Understand and explain customer requirements and redirect them to the appropriate sales team members.
• Source new sales opportunities through inbound lead follow-up, outbound cold calls, and emails.
• Keep accurate and detailed records of calls made and results achieved.
• Provide project details to potential customers over the phone and via email.
• Handle all queries professionally and courteously.
• Establish and maintain relationships with clients and collect required information from them.
• Support marketing activities through emails and calls.
• Meet internal targets and goals assigned to the team.
• Prepare and maintain MIS reports.

Skills on Resume: 

• Lead Management (Hard Skills)
• Outbound Calling (Hard Skills)
• Customer Requirements (Soft Skills)
• Sales Prospecting (Hard Skills)
• Record Keeping (Hard Skills)
• Project Communication (Soft Skills)
• Query Handling (Soft Skills)
• Client Relationship (Soft Skills)

Job Summary: 

• Attend to all walk-in and existing hotel members.
• Register member requests in the logbook and computer according to set procedures.
• Record member reservations and allocate rooms based on requests and availability.
• Achieve a minimum monthly sales target of 20 membership sales.
• Research lost or missing information in accordance with established procedures.
• Make calls for member birthdays and anniversaries, special event invitations, and timely promotions.
• Conduct telephonic surveys for members who used the hotel’s dining facilities according to set procedures.
• Assist with special projects as requested by the Hotel Manager in charge.
• Maintain logs, records, and tracking reports in line with established priorities and procedures.
• Perform other related duties incidental to the work described.
• Post daily membership sales to Front Office and Finance, and reconcile membership sales daily.

Skills on Resume: 

• Member Relations (Soft Skills)
• Member Registration (Hard Skills)
• Reservation Management (Hard Skills)
• Sales Achievement (Hard Skills)
• Project Assistance (Soft Skills)
• Telephonic Surveys (Hard Skills)
• Records Management (Hard Skills)
• Sales Reconciliation (Hard Skills)

Job Summary: 

• Greet and welcome guests at the restaurant entrance, arranging their entry and seating.
• Explain the menu concept along with current promotions.
• Check, maintain, and update the reservation book daily.
• Answer incoming calls to the restaurant and secure reservations.
• Conduct guest rounds to ensure satisfaction and collect feedback on service and performance.
• Assist the manager with running food and drink orders to tables.
• Manage guest welcoming and seating at the restaurant.
• Oversee guest reservations and carry out follow-ups with guests.
• Support marketing efforts, including calls, broadcasts, and guest outreach.
• Coordinate between restaurant departments to ensure smooth and efficient operations.

Skills on Resume: 

• Guest Welcoming (Soft Skills)
• Menu Explanation (Soft Skills)
• Reservation Management (Hard Skills)
• Call Handling (Hard Skills)
• Guest Feedback (Soft Skills)
• Order Assistance (Hard Skills)
• Marketing Support (Hard Skills)
• Department Coordination (Soft Skills)

Job Summary: 

• Welcome customers entering the store with a pleasant and professional attitude, while understanding their requirements.
• Direct customers to an available salesperson for further assistance.
• If salespersons are occupied, guide customers to the waiting area and keep them engaged.
• Offer refreshments to customers during their visit.
• Assist customers with item selection.
• Maintain and upgrade personal and company image to maximize customer appeal.
• Ensure no visitor is left unattended at any time.
• Support the marketing team by participating in tele-calling activities.
• Deliver courteous, professional, efficient, and flexible service in line with standards of performance.
• Advise customers regarding product needs, pricing, and payment terms.
• Identify and solicit new customers by pursuing leads and converting prospects into regular buyers.

Skills on Resume: 

• Customer Welcoming (Soft Skills)
• Customer Assistance (Soft Skills)
• Visitor Engagement (Soft Skills)
• Refreshment Service (Hard Skills)
• Image Management (Soft Skills)
• Tele-Calling Support (Hard Skills)
• Product Advising (Soft Skills)
• Lead Conversion (Hard Skills)