GUEST RELATIONS EXECUTIVE SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Sep 18, 2025 - The Guest Relations Executive has experience working in a 5-star hotel environment, with proven skills in managing reservations, handling large-scale events, and providing seamless support to VIP and MICE clientele. This role requires strong knowledge of food and beverage operations, local attractions, and front desk procedures, including POS systems, billing disputes, and financial reconciliation. The executive also has excellent interpersonal skills, cultural sensitivity, discretion with confidential information, and the ability to remain calm and solution-oriented in high-pressure situations while continuously updating hospitality knowledge and service techniques.

Essential Hard and Soft Skills for a Standout Guest Relations Executive Resume
  • Reservation Handling
  • Event Knowledge
  • Feedback Collection
  • Follow-Up Management
  • Lead Management
  • Outbound Calling
  • Sales Prospecting
  • Record Keeping
  • Reservation Management
  • Records Management
  • Customer Service
  • Communication Skills
  • Team Collaboration
  • Complaint Resolution
  • Customer Requirements
  • Project Communication
  • Query Handling
  • Client Relationship
  • Guest Welcoming
  • Visitor Engagement

Summary of Guest Relations Executive Knowledge and Qualifications on Resume

1. BA in Business Administration with 4 years of Experience

  • Previous Hotel experience.
  • Should be well-groomed and have an affinity for and a good understanding of luxury.
  • Track record of increasing revenue by suggesting upgrades, spa treatments, or dining experiences.
  • Experience enrolling guests and managing benefits through programs like Marriott Bonvoy or Hilton Honors.
  • Comfortable managing high-profile clients and ensuring personalized experiences.
  • Experience with Shift Reports and Daily Audit Procedures.
  • Working knowledge of computer software, such as word processors, spreadsheets, and presentation tools.
  • Proficient in all MS Office applications.
  • Excellent written and verbal communication skills.
  • Ability to adapt communication and service style to various international guest expectations.
  • Skilled in calming tense situations and finding win-win solutions.

2. BA in International Relations with 2 years of Experience

  • Previous experience in the F&B industry or hospitality sector is highly desirable.
  • Prior experience handling cash and processing transactions accurately.
  • Good understanding of Food Hygiene Regulations and commitment to maintaining health and safety standards.
  • A consistently positive and professional attitude, with a passion for delivering exceptional guest experiences.
  • Strong communication skills, both verbal and written, with the ability to engage confidently and clearly with guests and team members.
  • Committed to high levels of customer service, ensuring guest satisfaction at every interaction.
  • Excellent personal grooming and presentation standards, reflecting the brand’s image and values.
  • Adaptability and flexibility to handle a variety of tasks and respond effectively to changing operational needs.
  • Ability to work independently and collaboratively within a team-oriented environment.

3. BA in Tourism Studies with 3 years of Experience

  • Passionate about delivering great service and being guest-focused.
  • Previous experience in Receptionist, Guest Relations, Concierge, preferably in a 4/5* hotel.
  • Experience with handling guests' queries and complaints.
  • Experience working with Opera PMS.
  • Confident with processing payments, issuing invoices, and handling foreign currency.
  • Familiarity with local restaurants, transport options, and attractions to give personalized recommendations.
  • Experience managing bookings for groups, conferences, or special events.
  • Knowledge of fire evacuation protocols, first aid, or guest safety procedures.
  • Ability to communicate effectively in multiple languages, enhancing service for international guests.
  • Willing to learn new things and work as part of a wide hotel team.
  • Comfortable working under pressure during peak times or unexpected situations.

4. BS in Hotel Administration with 1 year of Experience

  • Proven working experience as a guest relations executive.
  • Confidently able to present to clients.
  • Hands-on experience in using visitor management software and MS Office.
  • Strong team player within a customer service team environment.
  • Excellent eye for detail
  • Ability to take rapid action in high-pressure situations to resolve issues.
  • Excellent communication skills.
  • Strong customer service drive with outstanding problem-solving skills.
  • Must be able to work flexible hours.
  • Quick learner and ability to motivate yourself.

5. BA in Hospitality Management with 5 years of Experience

  • Proven supervisory experience within Front Office or Guest Relations, preferably in a luxury hospitality setting.
  • In-depth knowledge of Food Hygiene standards and best practices in Safe Working Procedures within hospitality.
  • Demonstrated passion for delivering exceptional guest service, with the ability to innovate and uphold the highest standards of luxury.
  • Strong track record of success in guest-facing roles within premium or five-star environments.
  • Proficiency in front office and property management systems (e.g., Opera, Fidelio, or similar).
  • Ability to thrive in a fast-paced, multicultural, and luxury-driven environment.
  • A clear focus on guest satisfaction and personalized service.
  • Self-motivated, proactive, and confident in challenging processes to drive continuous improvement and operational excellence.
  • Exceptional communication skills, with fluency in English (both written and spoken).
  • Warm, professional, and approachable demeanor with a commitment to creating memorable guest experiences.

6. BA in Event Management with 4 years of Experience

  • Hotel front office experience.
  • Computer knowledge, i.e., well-versed with Windows, Internet Explorer, and Word.
  • Technical knowledge in Front Office operations.
  • Basic supervisory skills, verbal and written skills, planning, decision making, training, and development.
  • Experience handling emergencies (medical, fire, guest complaints, overbooking) calmly and efficiently.
  • Understanding and respecting different cultures to enhance the guest experience in a diverse environment.
  • Skill in promoting hotel services (upgrading rooms, selling packages) to increase revenue.
  • Ability to calmly defuse tense situations and resolve guest or staff disputes diplomatically.
  • Can work well in cross-functional teams (housekeeping, maintenance, F&B) to ensure seamless operations.
  • Able to prioritize tasks to meet check-in/check-out times, handle guest requests, and complete administrative work.

7. BA in Communication Studies with 6 years of Experience

  • Experience in the hotel industry.
  • Experience in the following systems: Opera, ResaWeb, and Hotelink.
  • Familiarity with pricing strategies, yield management, and forecasting to maximize hotel profitability.
  • Hands-on experience with managing check-ins, check-outs, concierge services, and handling VIP guests.
  • Experience mentoring or training junior team members to ensure consistent service standards.
  • Proven ability to handle difficult guests and resolve complaints effectively and diplomatically.
  • Practical knowledge of cleanliness protocols and safety compliance in hotel operations.
  • Fluent in English, both written and spoken (and a second language).
  • A strong team player with excellent communication, presentation, and interpersonal skills.
  • Strong interpersonal and problem-solving abilities, and the ability to lead by example.
  • Meticulous approach to service standards, room inspections, and reservation accuracy.

8. BS in Tourism and Hospitality with 2 years of Experience

  • Experience in reception in a hospitality and/or corporate environment.
  • Experience handling the executive club lounge.
  • Must present a professional and friendly image.
  • A proactive and professional approach to customer service.
  • Ability to confidently interact with all levels of the organisation, from the CEO to cleaning contractors.
  • Able to work independently and effectively manage conflict and conflicting priorities through strong multi-tasking skills.
  • Proven ability to manage complex operational matters daily.
  • Flexible and able to adapt to rapidly changing situations.
  • Exhibit honesty and trustworthiness, and be a team player.
  • Competent in Microsoft Office applications and EMS Software.

9. BS in Marketing with 1 year of Experience

  • Experience in customer service
  • Familiarity with responding to online reviews or in-house feedback platforms.
  • Experience in Concierge or Guest Personalization Services.
  • Knowledgeable in fire drills, guest evacuation procedures, and first aid basics.
  • Comfort with currency exchange, international payment methods, and cultural etiquette.
  • Good verbal and excellent communication skills.
  • Able to multitask and work in a fast-paced environment.
  • Excellent problem-solving and organizational skills.
  • Proficient in the use of the computer.
  • A strong team player who is also able to work independently.
  • Able to work on weekends/public holidays.

10. BS in Travel and Tourism Management with 3 years of Experience

  • Experience in Front Office or Guest Relations roles
  • Experience using customer relationship management tools to personalize guest stays and track preferences.
  • Familiarity with managing hotel membership or loyalty schemes to retain and reward repeat guests.
  • Exposure to overnight operations, financial reconciliation, and end-of-day reporting.
  • Proven coordination with housekeeping, engineering, or F&B teams to ensure smooth guest service.
  • Experience recommending upgrades, spa treatments, or dining packages to enhance revenue and guest satisfaction.
  • Innate focus on delivering memorable guest experiences and going above and beyond.
  • Reliable timekeeping and consistently maintaining professional standards.
  • Strong verbal and written skills in Greek and English.
  • Excellent organizational skills and the ability to multitask.

11. BS in Customer Service Management with 5 years of Experience

  • Experience working in a 5-star Hotel.
  • Experience in managing reservations.
  • Working knowledge of Food and Beverage.
  • Experience supporting or organizing meetings, weddings, or large events within the hotel.
  • Knowledge of area attractions, tours, and transport options to enhance guest experiences.
  • Experience working with travel agents, MICE clients, and managing large-volume reservations.
  • Confident with POS systems, guest folios, billing disputes, and financial reconciliation at the front desk.
  • Good interpersonal skills and the ability to work in a multi-cultural environment.
  • Ability to handle confidential guest information and VIP clientele with the utmost discretion.
  • Can remain calm and solution-oriented during tense or escalated situations.
  • Open to feedback, regularly updating knowledge of hospitality trends and service techniques.
Relevant Information
Guest Relations Agent Skills, Experience, and Job Requirements