• Manage project execution to ensure processes are being followed and that projects comply with regulatory requirements
• Manage tight deadlines and exceed client expectations with attention to detail and flawless execution
• Review and manage project budgets under direction to achieve success
• Lead cross-functional teams in delivering digital marketing programs
• Ensure all communications reflect the Klick Health standards and assist in developing a positive client experience
• Understand the client’s business, industry, competitors, key drivers, environment, etc.
• Relentlessly work to identify opportunities to bring value to client’s businesses
• Articulate client’s brand objectives and ensure they are incorporated into recommendations
• Contribute to the development of the account plan for each client
• Providing senior-level leadership and guidance for the multichannel marketing plans for a group of clients and/or brands managed by the broader Account team.

Skills: Project Management, Deadline Management, Budget Oversight, Cross-functional Leadership, Client Experience, Industry Knowledge, Value Identification, Brand Strategy

• Communicate, give/receive feedback and ensure the partnership continues to grow.
• Communicating and navigating competing priorities
• Work with internal teams to ensure flawless execution and complete multiple projects at the same time.
• Contributing to evolving Client Management standards for supporting analytics engagements, ensuring Client satisfaction, retention and service expansion across the Client portfolio.
• Mentoring and growing an expanding team.
• Foster and further positive client relationships, from primary decision makers to support teams to senior stakeholders.
• Collaborate with all of Jellyfish to remain accountable for client satisfaction, ensuring that all outputs that go to clients meet and exceed Jellyfish standards.
• Collaborates with all of Jellyfish to ensure that margins and revenues align with values including balancing client needs with budget, innovation, and long-term growth potential.
• Connect with new people, ideas, and resources
• Advocate, drive adoption of and support execution and implementation practices for Google Analytics 360, Search Analytics 360, BigQuery and Google Ads Data Hubs across client teams
• Support existing client net revenue growth
• Maintain robust commercial insights to inform stakeholders, as well as manage to client commercial targets

Skills: Client Communication, Priority Management, Project Execution, Team Mentoring, Relationship Building, Output Quality, Revenue Growth, Commercial Insight

• Participate in new business pitches (become a confident presenter and storyteller)
• Search out new and innovative media ideas to take to the client to drive business goals
• Develop a basic understanding of all channels and how they all work together
• Drive and leverage new data and targeting technologies to achieve client goals
• Research and create thought leadership pieces to educate the client
• Build close relationships and manage workflows with key media partners (e.g. Google, Facebook, Pinterest etc.)
• Sharing responsibility for client retention by maintaining mid- to senior-level relationships, providing additional opportunities and assessing risk(s) associated with the client.
• Managing the campaign’s financial impact on budget, target goals and objectives for both the client and Intouch.
• Leading in the development internally, and with agency partners, of the integrated solutions offered from Intouch through research, analytical metrics and strategic insight.
• Understand clients' business objectives and ensure teams best deliver to those objectives
• Develop processes to recruit, onboard & upskill Google Analytics 360, Search Analytics 360, BigQuery and Google Ads Data Hubs team members
• Achieve a high level of client satisfaction

Skills: Business Pitching, Media Innovation, Channel Knowledge, Data Utilization, Thought Leadership, Partner Management, Client Retention, Budget Management

• Serves as the internal team leader, provides mentorship to Account Directors as well as more junior account staff.   
• Leverages existing relationships to drive new business  
• Identifies organic new business opportunities among existing clients  
• Maintains a strategic lead on the client’s industry, key competitors and ongoing solution development as it relates to integrated marketing solutions  
• Manage solid client relationships of accounts and provide key strategic initiatives/thinking, accountable for account growth, client satisfaction, and retention.  
• Sets strategic direction for client projects (annual and on-going account planning)  
• Ensures agency alignment against client and consumer strategies  
• Supports assigned account team on all functional and tactical aspects of execution including budgeting, timelines, KPIs, measurement, evaluation, modification and enhancements
• Reviews/approves account team project SOWs, including deliverables, resources and financial requirements  
• Ensures the highest quality work is provided in a timely, cost-effective manner  
• Develops the talent and skillset of the account team/resource management  
• Work across accounts to ensure that teams are staffed appropriately 

Skills: Team Leadership, Business Development, Opportunity Identification, Industry Insight, Client Management, Strategic Planning, Project Oversight, Talent Development

• Ensure the use of “best practices” and effective processes across the department  
• Establishes himself/herself as a trusted strategic business partner to the client  
• Embodies and reflects agency’s performance-based culture and sets the appropriate leadership tone for the team  
• Commits him/herself and the team to the highest standards for all agency work  
• Ensures direct team works effectively with cross-functional teams (especially creative and production)  
• Develops and manages staff plan to ensure proper balance between client workload and agency administrative responsibilities 
• Ensures proper training, development and motivation of team  
• Works with VP of Account Services to identify strengths and development opportunities of the account team 
• Oversees project budgets including tracking, billing, contributions and client approvals 
• Adheres to agency and client financial reporting and contractual processes 
• Identifies/leverages new agency revenue opportunities for growth  
• Specialize in brand initiatives centered on engaging diverse and often marginalized communities 
• Deliver support to marketers seeking to diversify offerings 
• Support diversity initiatives and promote a local approach to targeting underrepresented audiences 

Skills: Best Practices, Strategic Partnership, Leadership Culture, Work Standards, Team Collaboration, Staff Planning, Team Development, Budget Oversight

• Experience in managing and delivering integrated campaigns, which demonstrates understanding of identifying the most appropriate communications channel for a campaign, and the right team to successfully implement.
• A sound understanding of the role PR, Social, Content and Experiential have in an integrated marketing and communications campaign.
• Experience i identifying growth opportunities with existing clients and new business.
• Strong communication and presentation skills.
• Experience in managing and mentoring a team, setting clear tasks and timelines and providing prompt and effective feedback.
• Proficient in developing communication assets with exceptional writing and editing skills.
• Experience in responding to new business briefs and pitching.
• Ability to lead, mentor and collaborate in a team-oriented multi-agency workplace, fostering career growth for the individuals on project teams
• Ability to lead, convince and inspire in a client-service environment
• Good understanding of Social, Online Video & Display digital channels
• Good knowledge of programmatic platforms, ideally Facebook, DV360 and/or TTD

• Proficient in MS Office (Word / Excel / PowerPoint)
• A good command of the English language (both written and verbal)
• Strong digital skills with a strong understanding of social and digital platforms
• Strong leadership and managerial skills
• Strong project management skills
• Strong presentation and numerical skills
• Understand digital channel requirements, ad units and digital best practices
• Ability to remain calm in a highly pressurized environment
• Ability to take ownership and work in an autonomous manner
• Digital content experience (prior experience with Content Management Systems or Digital Experience Platforms).
• Experience communicating and negotiating with C-Suite and other senior executives and stakeholders.
• Excellent communication skills, written, oral, and presentation.

• Strength and expertise in client service and building client relationships
• Experience overseeing a cross-functional team
• Project management and strategic planning
• Excellent verbal and written communication and strong presentation skills
• Strong understanding of the regulatory market ie PAAB, ASC etc
• Experience managing/ overseeing accredited and non-accredited medical education programs
• Experience in digital omnichannel marketing, social and search
• Highly adaptable and able to perform in a dynamic, collaborative environment
• Proficient usingthe  Office suite (Word, Excel, Outlook, PowerPoint)
• Experience meeting and exceeding Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) goals.
• Ability to steer and de-escalate sensitive or tough customer situations.

• Experience in working with an international Client.
• Proficiency in conducting integrated communication strategies in the field of Digital/eCommerce.
• Ability to manage working time, budgets and the development of a team of several employees.
• Ability to easily establish contact and build long-term relationships with Clients.
• Ability to work in a rapidly changing international environment.
• Very good and efficient time management and planning skills.
• Knowledge of the Microsoft Office suite (Excel, Word, PowerPoint, Project).
• Experience in an advertising agency or online businesses in FMCG and Lifestyle.
• Proficient in traditional and digital experience
• Experienced with multiple campaigns from business development to final delivery
• Deep knowledge of the tech industry, particularly ‘Big Tech’.
• Experience leading client service team members on fast-paced global accounts.

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.
• Ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity.
• Knowledge of account management and invoicing.
• Understanding of how to integrate with a client-side team whilst maintaining a top-tier agency service.
• Outstanding organisation, time management, prioritisation, and multi-tasking skills
• Able to build effective, motivated teams and empower individuals to be responsible for their work
• Experience in managing large projects
• Experience of working with multiple stakeholders, e.g. vendors, clients
• Ability to manage own workloads and the work of others to ensure consistent delivery
• Knowledge of Ad hoc digital innovation projects (e.g. accelerator partnerships, cross-company digital technologies, JBP management, e-commerce, etc.) Digital activation, measurement, and performance tracking for all channels, Departmental project management of priorities, timelines, capabilities, and deliverables