Job Summary: 

• Drive the development of detailed improvement plans by site and by product line to improve product quality
• Work with the Product Managers to define PPM targets for each product line
• Reinforce the use of the 8D Methodology across the BU and ensure that the relevant sites/functions have a sufficient number of trained people
• Establish the capability of site responsible quality resources and provide coaching to meet the desired level of effectiveness in the use of control plans, shop floor quality standards and 8D methodology
• Confirm current performance via an audit of each site's existing ways of working, prioritizing the most frequent CCARs and root causes
• Identify and share best practices across the sites
• Process map, process design, SOPs and workflow management
• Support the sites to ensure revised ways of working are consistent with the documented standards, eg, ISO 9001
• Ensure that CCAR, SCAR and other Quality Information Systems are working and used most appropriately by each siteReview monthly CCAR and SCAR reports prepared by the sites
• Manage the development, implementation, and use of the Balanced Scorecard tool for reporting and driving improvement of quality metrics to all levels of the organization (Plant and Division)
• Manage key quality-related operational metrics (DPPM/RPPM/CONC) and lead periodical reviews with plant and division teams to evaluate results and establish action plans to close the gaps in performance
• Lead quarterly Quality functional reviews with a specific focus on EQS self-assessment effectiveness and maturity, corrective and preventive actions, timely closure of actions, and other items 

Skills on Resume: 

• Process Mapping (Hard Skills)  
• Root Analysis (Hard Skills)  
• Quality Auditing (Hard Skills)  
• 8D Methodology (Hard Skills)  
• Coaching Ability (Soft Skills)  
• Workflow Management (Hard Skills)  
• Scorecard Reporting (Hard Skills)  
• Team Leadership (Soft Skills)

Job Summary: 

• Act as a CMDB champion, who owns the CMDB data quality management process and overall data model (based on the Common Service Data Model (CSDM) framework)
• Makes sure that the ASML organization is speaking the same language when talking about CMDB data and its quality
• Serve as a compliance and IT configuration subject matter expert and trusted advisor
• Partner with both Business and IT to evaluate the design, effectiveness and quality of the CMDB data including the data lifecycle processes
• Responsible for developing trends for remediation efforts and overall compliance with regulatory and operational standards, and for building compliance programs
• Continuously identify and drive data and process improvements throughout the ASML organization to boost CMDB data quality and reliability
• Reduce costs and minimize risks in the day-to-day operations and ensure business processes can rely on the underlying data
• Presents monthly the overall status of the CMDB data quality and the improvements to IT MT
• Collaborate with IT MT to develop improvement initiatives and to align on their priority
• Own the Quality Alert and Escape Management process for the Division
• Ensure timely escalation and communication of customer quality escapes and work with Group, Plant Quality, and Supplier Development colleagues to ensure appropriate containment, root cause, and corrective actions are undertaken with urgency
• Lead a team of Quality Analysts to maintain and continuously improve the Customer Experience QA program
• Coach, mentor, and develop each team member and create an environment that sets them up for success
• Integrated management system setup and management, i.e., ISO 9001, ISO 22301, etc

Skills on Resume: 

• Data Governance (Hard Skills)  
• Compliance Expertise (Hard Skills)  
• Risk Reduction (Hard Skills)  
• Process Improvement (Hard Skills)  
• Team Mentoring (Soft Skills)  
• Quality Leadership (Soft Skills)  
• System Integration (Hard Skills)  
• Stakeholder Alignment (Soft Skills)

Job Summary: 

• Manages the receiving and handling (documentation, coordination, investigation, resolution and closeout) of all Product Quality Complaints and patient-related field events in a manner that complies with global regulatory requirements
• Manages Apellis’ processes for contact with healthcare professionals submitting product complaints
• Reviews completed complaint files to assure proper documentation, coordination, investigation, resolution and closeout
• Ensure compliance with regulatory requirements as well as business requirements
• Creates complaint and related CAPA trend analysis reports and submits to management to ensure early detection of potential quality issues
• Gathers data to assist with any potential recall and/or reporting actions
• Participates in internal audits and external quality system audits conducted by regulatory agency representatives
• Monitors complaints for product trends and notifies management of events requiring immediate action
• Follow-ups with applicable complaint sources (study coordinators, physicians, pharmacies, sales reps, and hospitals) to obtain applicable information about reported events
• Support Global Quality's continuous improvement activities
• Use tools and reports to gather data and evaluate trends or patterns affecting quality, conduct root cause analysis, share actionable insights and recommend clear actions to areas inside and outside of CX
• Guide and track the implementation of corrective and/or preventive actions for issues
• Allocate and coordinate work and resource plans
• Track progress of all activities against the plan, managing own deliverables and those of others to meet deadlines
• Design and implement IT Project quality gate reviews and quality controls

Skills on Resume: 

• Complaint Handling (Hard Skills)  
• Audit Participation (Hard Skills)  
• Trend Analysis (Hard Skills)  
• Root Analysis (Hard Skills)  
• Team Coordination (Soft Skills)  
• Action Planning (Soft Skills)  
• Quality Monitoring (Hard Skills)  
• IT Controls (Hard Skills)

Job Summary: 

• Develop, implement and maintain a quality plan according to the client's requirements 
• Research and deploy methods to improve quality and knowledge retention and management
• Put corrective actions in place where service falls short of expectations
• Provide input on management of existing linguistic assets (glossaries, style guides, TMs, etc.), processes and related issues
• Customize client instructions or create instructions from scratch to ensure that translation teams are clear on process methodology, translation technology and deliverables
• Establish a query management workflow
• Manage data on quality and vendor performance, produce statistical quality reports, and create related documentation
• Analyze quality issues and determine further actions through RCAs (Root Cause Analyses)
• Define and approve corrective action plans to resolve quality issues
• Design and develop Quality Assurance SOPs and Playbooks to ensure global standardization and compliance
• Lead quality initiatives, workshops and focus groups with Ops and Processes teams
• Support the knowledge and understanding of quality pain points that will drive actionable and measurable improvements
• Prepare/Write periodic, clear quality reports by collecting, analyzing and summarizing data for the senior management, including newsletters
• Be involved in Sox compliance, ICFR controls and audit coordination and Quality control using statistical sampling, etc

Skills on Resume: 

• Quality Planning (Hard Skills)  
• Corrective Actions (Hard Skills)  
• Workflow Design (Hard Skills)  
• Asset Management (Hard Skills)  
• Report Writing (Soft Skills)  
• Data Analysis (Hard Skills)  
• Team Facilitation (Soft Skills)  
• Compliance Auditing (Hard Skills)

Job Summary: 

• Set lighthouse standards and Directives for QA, QM and QC areas, update Quality strategy in line with corporate strategy
• Assurance of Quality standards and processes, KPIs, related best practices and Audits
• Offer best practice service and support to local sites through workshops, training and advice
• Ensure safe operation of and leadership of the Global QM department
• Act as Lead for integrated Management system development (QESH) ISO 9001, 14001, 45001, and FSC, keep QM management system and processes up to date, further evolving them into an Integrated Management system
• Maintain the Group-wide ISO 9001 certification, as well as multi-site FSC certifications
• Provide effective Quality Team leadership and cross-cultural communication, influencing culture across all sites, fostering continuing professional development
• Develop a scorecard for Quality with customer-centric input, transitioning towards a customer-driven quality approach
• Transfer knowledge skillfully into practical, quality solutions, while applying appropriate methods and analyses, delivering solutions to business and quality problems
• Identify knowledge capability gaps and liaise with Training
• Drive positive engagement with other functions (Ops, Customer Insights, Training, Process, Digital, e.g.) to drive actions to improve customer experience
• Deliver quality-related training (i.e., Six Sigma, lean, etc) and manage Team Member Performance
• Build an Effective Team and Manage Functional Area Service Delivery

Skills on Resume: 

• Quality Strategy (Hard Skills)  
• Audit Readiness (Hard Skills)  
• Team Leadership (Soft Skills)  
• System Integration (Hard Skills)  
• Cross Communication (Soft Skills)  
• Capability Building (Soft Skills)  
• Customer Focus (Soft Skills)  
• Training Delivery (Hard Skills)

Job Summary: 

• Represents the Global Quality team through the New Product Development (NPD) processes
• Conducts risk assessments and lessons learned for new product developments
• Approves Finish Product Specifications, control plans and validations in the Wellness category of food and food supplements products
• Manages and coordinates the resolution of non-conformances through the use of root cause analysis and Corrective and Preventive Actions (CAPA)
• Interacts with different functions in the business to make sure that the CAPA will be properly closed on time and cascaded to relevant teams, including suppliers
• Manages the development, implements and tracks the effectiveness of QA programs, including standards, procedures, tools and measures
• Assure that quality and Food Safety requirements are met for products and manufacturing locations and suppliers
• Supports building Quality and Food Safety Culture, awareness, capabilities and training materials
• Leads X-functional projects related to Wellness category impacting the quality of product on “end-to-end” supply chain (from suppliers, manufacturing, distribution to end customer)
• Supports audits of Food Finished Goods suppliers according to relevant standards and supplier risk profiling assessment
• Provide Organizational Leadership to Build Functional Strategies, Processes, and Policy
• Collaborate with Stakeholders to Deliver Strategic Solutions
• Ensure a Safe, Compliant, and Ethical Work Environment

Skills on Resume: 

• NPD Support (Hard Skills)  
• Risk Assessment (Hard Skills)  
• CAPA Management (Hard Skills)  
• Cross Collaboration (Soft Skills)  
• QA Programs (Hard Skills)  
• Food Safety (Hard Skills)  
• Project Leadership (Soft Skills)  
• Strategic Solutions (Soft Skills)

Job Summary: 

• Represent the quality function in the Consumer Experience Task Force to capture and document the playing experience with grips
• Collaborate with the Marketing and New Product Development teams to develop clear, measurable quality standards for the company brand, focused on the player experience
• Develop testing methodologies that ensure we meet player expectations for quality (cosmetic, durability, performance, etc.) and integrate those protocols into both product development and manufacturing processes
• Act as the primary point of contact for customer quality issues
• Drive robust and sustainable corrective actions to closure to the customer's satisfaction
• Serve as the company's liaison with the USGA for product testing and ensure compliance with all new products and standards before production
• Leadcompany’s response to counterfeiting by evaluating suspect products and partnering with Legal to address vendors found to be selling non-authentic grips
• Lead the development and deployment of the Quality strategy for the company to maintain brand standards across all channels
• Develop and implement a Quality functional organizational structure capable of delivering on short- and long-term quality objectives
• Maintain global alignment between internal labs to ensure uniform test results from any company lab
• Prepare and execute the annual capital budget for laboratory alignment
• Build a competency of structured problem solving throughout the organization, leveraging appropriate tools based on the situation (DMAIC, 6-sigma, etc.)

Skills on Resume: 

• Consumer Insight (Soft Skills)  
• Standard Setting (Hard Skills)  
• Test Development (Hard Skills)  
• Issue Resolution (Soft Skills)  
• Compliance Liaison (Hard Skills)  
• Counterfeit Control (Hard Skills)  
• Lab Alignment (Hard Skills)  
• Problem Solving (Soft Skills)