• Prioritize and drive the implementation of a diverse range of programs, ensuring compliance and operational readiness prior to launch
• Partner with key stakeholders and vendors to review programs at scale, and improve internal processes to build resilience and sustainable support for this function
• Lead cross-functional working sessions and executive leadership forums for cross-organization alignment
• Develop dashboards and reporting mechanisms to improve communications and transparency with stakeholders
• Partner with stakeholders and vendors to review programs at scale, and improve internal processes to build resilience and sustainable support for this function. 
• Develop dashboards and reporting mechanisms to improve communications and transparency with stakeholders.
• Drive end-to-end process design and system implementation, collaborating with product, engineering, finance, and operations teams.
• Design reporting and perform analyses to drive effective process improvement, eliminate errors, and provide solutions.
• Assess and improve processes, including analyzing detailed datasets to identify, prioritize, and address risks/opportunities and oversee adjustments processing including prioritization, resourcing, and approvals/controls.
• Manage extended workforce vendors and processes, ensuring operations goals are met and identify opportunities for growth and improvement using Key Performance Indicators.

Skills: Process Design, Vendor Management, Dashboard Development, Data Analysis, Risk Assessment, Stakeholder Engagement, Cross-Functional Leadership, Operational Readiness

• Contribute to the development of global process strategy and drive its implementation.
• Implement sustainable Global Processes and secure seamless Financial Flow for new Omni Rollouts and new Payment Methods.
• Create Fit-Gap-Analysis, develop new and adjust existing End-to-End Processes to set up foundation thru Global D2C Taxonomy
• Contribute to the GBS roadmap by design, developing and implement process standardization, harmonization, automation with Delivery Excellence team
• Set clear quarterly objectives and Key Results by aligning with Key Stakeholders and drive continues KPI improvement and
• Take responsibility for understanding stakeholder requirements, collecting data, delivering analysis, problem resolution and recommending options
• Contribute to the selection of tools, techniques, and systems according to architectural requirements and demands
• Lead small, medium-sized projects with the respective profound process and technical knowledge within the boundaries of time, cost & quality, focusing on the customers expectations, implement results and ensure sustainability of solution
• Use and recommend project control solutions for planning, scheduling and tracking projects
• Develop and implement adequate communication packages to present derived results, recommendations and solutions

Skills: Process Strategy, Financial Flow, Fit-Gap, Process Automation, KPI Improvement, Stakeholder Management, Project Leadership, Communication Packages

• Drive to defining, implementing and developing best-in-class processes, activity splits and system standards (organization, processes, systems and data) to ensure ease of doing business with Bayer
• Enhance customer experience and efficiency to achieve Service strategic goals
• Define and review process guidelines together with the GPO in line with legal, functional leadership, business and finance requirements as well as customer and market insights gained and monitor adherence to it, also pre-approval appraisal of Desktop Procedures compliance with process guidelines
• Identify business process challenges concluding from the provided KPI’s review and analysis in terms of efficiency, quality and compliance, as well as facilitate a critical review of current processes for effectiveness, quality and simplification to improve operational efficiency
• Drive the establishment and running of a cross-functional community for the purpose of sharing best practices, to be close to the respective markets and customer needs. 
• Facilitate communication among key community members, coordinate initiatives for continuous business process improvements and lead improvement teams
• Lead the required change management, especially focusing on operational teams including both local, global and regional
• Contribute to Bayer’s transformation programs (including roll-out of enabling technologies, workflow and collaboration tools) in adherence with overall transformation objectives, adjust overall process design, monitor changes according to Global Blueprint and to the insights gained in transition processes in terms of efficiency, quality and compliance and propose respective measures
• Act as Demand Owner for process change management via the Demand Management Process

Skills: Process Design, Customer Experience, Guideline Compliance, KPI Analysis, Best Practices, Change Management, Transformation Programs, Demand Ownership

• Together with GPO, GPA, GPDL and relevant global and BU process managers define & implement Order to Cash process compliance & performance KPIs
• Identify key global process stabilization & improvement opportunities, and outline global and/or BU-specific action plans to realize them. 
• Ensure Order to Cash process compliance & performance KPIs are well communicated, aligned and implemented across business units and functions for these to independently or in collaboration with MSSS GPO drive root cause analysis and continuous improvement.
• Design a global standard Order to Cash process to improve performance of the Order to Cash process itself, the end-to-end Market & Sell, Serve & Support (MSSS) process, and any other adjacent processes w/in AkzoNobel (eg. Integrated Business Planning). 
• Ensure global standard process design is fully documented in relevant global platform (eg. Signavio), that it is accessible to all stakeholders, and that any required process training is implemented via SuccessFactors (or other e-learning platform).
• Together with relevant functions (eg. IM, MDM), ensure global standard Order to Cash process is effectively & efficiently implemented across all relevant AkzoNobel systems & data. 
• Oversee any IM or MDM projects to implement global standard process, or specific process improvements. 
• Review all relevant IM / MDM system/data change requests requiring MSSS GPO approval, and ensure only CRs actively supporting, or not in conflict w/ delivery of global standard process are approved and delivered. 
• Drive the standardization and complexity reduction in the IM landscape via a clear roadmap.
• Together with relevant functions (eg. HR) and business units ensure roles & responsibilities of individual roles critical to delivery of global standard Order to Cash process are clearly defined, well communicated, fully embedded into relevant role profiles/descriptions, and where appropriate adequately incentivized via relevant AkzoNobel incentive plan (eg. STI / SIP)

Skills: Process Compliance, KPI Alignment, Action Planning, Standardization Roadmap, System Integration, Change Requests, Role Clarity, Continuous Improvement

• Ensure processes deliver according to requirements including both regulatory and business
• Identify opportunities to re-engineer processes and integrate new technologies, based on demands from customers and stakeholders
• Work with existing Global Process Managers and coordinate with them the data strategy, process verification, global communication and socialization with different stakeholders
• Capturing different core metrics within group and providing a clear summary view for internal reviews
• Assist with global process consistency at the service offerings level still maintaining regional effectiveness
• Assist with Change Communication across the entire organization
• Help coordinate, compile and deliver quarterly activities such as Quarterly Business Ops reviews, publishing post-quarter-end recognition, etc.
• Work with the team on continuing IBDO SharePoint strategy and ensure site(s) remain updated
• Assist in coordinating and developing content for All Hands and Ask Me Anything’s
• Help drive Ad Hoc Biz Op requests (coordination of nominees for training, WPR requests, working with leadership team to provide content requested, etc.)
• Assist with the new ideas submission process and methods that enhance productivity and enrich the engagements

Skills: Process Delivery, Technology Integration, Data Strategy, Metric Reporting, Change Communication, Content Development, SharePoint Management, Business Reviews

• Capacity to analyze complex problems, to work with numbers and get decisions needed in a timely manner
• Excellent communication skills, being able to address different levels and target audiences
• Ability to laterally lead
• Convincing and influencing skills
• Ability to interact with different levels of the organization
• Knowledge, experience and understanding of working in a GBS environment is wishful
• Experience with SAP MM and FI, SAP Ariba
• Experience in the area of Procurement and/or Accounts Payable (Invoice and Payment management)
• Experience working in a virtual, networked international organization
• Fully proficient in English

Qualifications: BA in Business Administration with 5 years of Experience

• Deep purchasing subject matter expertise, which must include both operational purchasing (purchase order-based) and tactical sourcing/procurement knowledge
• Experience in positioning and leveraging purchasing tools and capabilities such as purchasing platforms, supplier and content management, e-auctions
• Able to set and manage priorities, resources, performance targets and project initiatives in a global and regional environment
• Excellent written and verbal communication skills
• Ability to influence strategically and persuade tactfully, to obtain desired outcomes while maintaining effective, positive organisational relationships
• Experience of running similar-sized multi-location shared service function
• Familiarity with the latest research and thinking
• Effective problem and conflict resolution skills and proven team focus
• Proven project management and process improvement skills include tools such as MS Project, Asana, OmniPlan, etc.
• In-depth understanding of global Source-to-Pay processes

Qualifications: BS in Industrial Engineering with 6 years of Experience

• Strong analytical and problem-solving skills
• Subject matter expert in the functional area process and tools
• Collaborative and resilient with a global mindset
• Experience in a complex multinational organization,
• Experience working in a matrixed global environment.
• Experience with Program and project management
• Experience with Formal continuous improvement (e.g. LEAN / Six Sigma) and project management (e.g. PMP) certification/training
• Experience with the ability to influence & persuade key stakeholders and to constructively deal with conflicts.
• Experience working with or in support of diverse communities/suppliers
• Experience in contract management

Qualifications: BA in Operations Management with 5 years of Experience

• Experience in process management in customer service
• Understanding of the payments processing & reconciliation area
• Experience in driving projects or change initiatives with high complexity
• Experience in working with large amounts of data
• Experience in non-financial risk management
• Knowledge of development and innovation methods (Agile, Design thinking)
• Proven analytical and problem-solving ability
• Excellent ability to collect, analyse, prioritize and present business requirements
• Ability to work independently with a strong sense of integrity
• Ability to create and maintain professional relationships and work in a matrix environment

Qualifications: BS in Supply Chain Management with 6 years of Experience

• Experience in transformational projects, preferably the transformation of transportation and logistics.
• Experience working in a large-scale global organization with a robust Transportation & Logistics organization
• Ability to design and implement a customer service ticketing system (e.g., in a service desk environment)
• Familiar with Business Process Mapping techniques and ticketing workflow systems (e.g., Jira, Zendesk, etc.)
• Outstanding work ethic and a strong sense of ownership for tasks
• Excellent communication, interpersonal and organizational skills
• Fluent in English, German and Mandarin
• Experience in process optimization, process-related project management, quality management and process modelling. 
• Distinct analytical skills as well as excellent expressive and presentation skills
• Experience in Customer Care processes

Qualifications: BA in Logistics and Supply Chain with 7 years of Experience