Published: Apr 18, 2025 – The Global Operations Director supports strategic and operational alignment across the global Supply Chain organization through management agenda execution, demand management, and cross-functional coordination. This position oversees key leadership events, strategy formulation processes, and structured follow-up mechanisms to drive consistent progress and communication. This role facilitates end-to-end demand planning processes, ensuring alignment with corporate timelines and financial governance in collaboration with global teams.

Tips for Global Operations Director Skills and Responsibilities on a Resume
1. Global Operations Director, CoreWeave, Livingston, NJ
- Grow, manage, and mentor a world-class Growth Operations team.
- Lead the strategy and execution of the Growth Operations function within the Kin + Carta Global Growth Platform.
- Drive Growth Platform support and integration efforts for Kin + Carta acquisitions.
- Develop and manage budgets and expense forecasts for the Global Growth Platform.
- Oversee all aspects of sales training curriculum including onboarding, content development and deployment, scheduling and coordinating outside instructor-led sales training, accreditation/certification processes, product training, and skills assessments.
- Support frontline sales managers and sales leadership with effective sales management and sales coaching.
- Oversee the consistent development of sales collateral and curate the content for accessibility, discoverability, relevance, currency, customer engagement, and impact, connecting sellers to the most relevant content throughout the buyer’s journey.
- Develop and continuously optimize sales playbooks to incorporate sales methodology, process, best practices, tools, and play and sequence design.
- Oversee and optimize technology stack and train team members on tools, evaluating and selecting new tools, and facilitating pricing/license discussions with vendors to include CRM, marketing and sales automation, sales enablement, and data enrichment platforms.
- Monitor, enrich, and drive a high degree of data integrity across Salesforce CRM and connected tools, ensuring that we make key business decisions with confidence.
- Work directly with team leaders and executive leadership to achieve sales and business development goals by providing timely analytics including pipeline analysis, A/B experiment results, sales performance metrics, sales forecasts, and results with periodic metrics/KPI reporting and insights.
- Assist regional leadership with annual capacity planning and quota allocation, territory definition, and incentive plans.
- Team Leadership (Soft Skills)
- Strategic Planning (Soft Skills)
- Budget Management (Hard Skills)
- Sales Training (Hard Skills)
- Sales Coaching (Soft Skills)
- Content Curation (Hard Skills)
- Playbook Optimization (Hard Skills)
- CRM Management (Hard Skills)
2. Global Operations Director, Cushman & Wakefield, Columbia, SC
Job Summary:
- Deliver maximum program value by integration of complementary projects, resolution of inter-project dependencies, continual assessment of resources and funds, centralized vendor management and consolidated program status reporting
- Establish a project governance framework for Global Operations involving various partners such as team members, project managers, project sponsors, and external partners
- Provide centralized information and deliver it to the right partners
- Ensure that the programs and portfolios are aligned with operational and strategic objectives
- Establish a real-time resource schedule to accommodate the constantly evolving ground reality
- Streamline workflow for resource requisition and allocation
- Optimizing BU Assets including Equipment, Tooling, Inventories
- Master Production Scheduling / Supply Planning according to demonstrated capacities of plants, DC’s and suppliers.
- Supply Network planning optimization thus ensuring the correct inventories are in the correct geographic locations to serve customer base.
- Developing business reports and analysis to inform margin maximization, and opportunities for upsell
- Develop and evaluate ROI metrics to support the success of products and services
- Create the methodology to evaluate the correct product or service for a client’s needs and associated revenue potential
Skills on Resume:
- Program Integration (Soft Skills)
- Governance Framework (Hard Skills)
- Information Delivery (Soft Skills)
- Strategic Alignment (Soft Skills)
- Resource Scheduling (Hard Skills)
- Workflow Streamlining (Soft Skills)
- Asset Optimization (Hard Skills)
- Supply Planning (Hard Skills)
3. Global Operations Director, Valeron, Houston, TX
Job Summary:
- Accountable for the overall use case and success of the scoping application
- Accountable for ensuring that stakeholder goals are translated to scoping application functionality and managing expectations.
- Support the creation of commercial strategies with stakeholders, as well as the translation of commercial strategy into codifiable logic
- Close relationship with scoping application product manager for functionality feasibility, logic handoff, timing for development and rollout, and stakeholder feedback and changes to modules
- Commercial model development for all aspects of Global Operations products and services
- Work with the scoping application Product Manager to integrate Global Operation's commercial models into scoping application
- Use the scoping application to facilitate and scale the consistent usage of Global Operations products/services with appropriate pricing across current client and new business pitches
- Provide staffing model, talent estimates, and technology costs for Global Operations proposals (For new business pitches as well as current clients)
- Work with Finance/Commercials to ensure that the pricing and scope for global operations solutions that are finalized and approved are aligned with the needs of the client and the capabilities of the practices
- Manage the Finance of Global Operations Engagements
- Manage all internal cross-charge engagements for Global Operations
- Support the practice lead in putting together a client-facing proposal
- Work with the practice lead and brand finance to finalize and get approval for a cross-charge amount
Skills on Resume:
- Use Case (Soft Skills)
- Stakeholder Management (Soft Skills)
- Commercial Strategy (Soft Skills)
- Product Collaboration (Soft Skills)
- Model Development (Hard Skills)
- Application Integration (Hard Skills)
- Pricing Strategy (Hard Skills)
- Financial Management (Hard Skills)
4. Global Operations Director, Arrivia, Inc., Scottsdale, AZ
Job Summary:
- Lead, manage and hold a team accountable to deliver exceptional service consistently while meeting workflow and quality goals.
- Drive process improvement. Improve overall efficiency and performance by identifying opportunities to enhance internal processes.
- Oversee international flights to ensure the best experience for program participants while managing costs.
- Oversee insurance enrollment and audit process to ensure 100% accuracy.
- Manage vendor relationships and lead teams to respond to Care Professional questions about insurance.
- Manage the Department of State Compliance and produce the annual Department of State audit.
- Manage the administration of the extension program, referral programs, employee appreciation program and other programs
- Oversee the schedule of Care Professional arrivals and departures to ensure compliance and readiness.
- Respond to changing visa and arrival/departure regulations and proactively seek solutions.
- Manage Host Family and Care Professional onboarding including match processing, reference checks, and background checks.
- Manage Host Family billing questions and concerns and ensure accurate billing.
- Assist with aged accounts and manage vendor relationships.
Skills on Resume:
- Team Leadership (Soft Skills)
- Process Improvement (Soft Skills)
- Flight Oversight (Hard Skills)
- Insurance Auditing (Hard Skills)
- Vendor Management (Hard Skills)
- Compliance Management (Hard Skills)
- Program Administration (Hard Skills)
- Onboarding Coordination (Soft Skills)
5. Global Operations Director, James Hardie, Chicago, IL
Job Summary:
- Ensure CRM database accuracy for clients and staff members.
- Manage operations budget to meet goals.
- Manage Google Workspace user access and file organization
- Formulate and track a strategic operation excellence roadmap across all Passive component sites and drive change management for effective implementation of operation excellence initiatives
- Identify, develop, train and support Divisional operation excellence leaders
- Facilitate workshops and/or other forums to focus on improvement, transfer knowledge, and engage team members, managers and leaders in activities supporting operational excellence
- Define and track key goals, KPI’s and business metrics.
- Develop best practice sharing across divisions, sites, and functional areas.
- Establish and maintain a method to identify and report cost savings resulting from operational excellence deployment.
- Work with Finance to ensure timely and accurate cross-charges are completed each month
- Track all engagement cross-charges, staff costs, and actualized hours monthly
- Provide practice leads with monthly report on cross-charge actuals and forecast as well as current talent costs and threshold to hire addition staff
- Evolve the Partner team’s operational framework to drive seamless execution and cross-functional alignment.
- Produce insights and research that drive decision-making across all levels of the organization.
Skills on Resume:
- CRM Accuracy (Hard Skills)
- Budget Management (Hard Skills)
- Workspace Administration (Hard Skills)
- Operational Roadmap (Soft Skills)
- Leadership Training (Soft Skills)
- Workshop Facilitation (Soft Skills)
- KPI Tracking (Hard Skills)
- Insight Generation (Hard Skills)
6. Global Operations Director, Vervent Inc., Remote, US
Job Summary:
- Maintain a safe and clean work environment for all employees in manufacturing locations
- Identifies, assesses and leads strategic projects to improve operating plans in the delivery of goods and services to the market across the business including the evaluation of equipment, personnel, facilities, processes, and material resourcing requirements to maximize effectiveness of the operation, as measured by on-time delivery, quality, production capacity, customer satisfaction, and cost effectiveness.
- Supports the development of new, and improvement of existing, processes affecting the quality, timeliness, and cost of delivered products.
- Improve the efficiency and effectiveness of the operations, establishes tools and methodologies to address business requirements (such as lean tools, KPIs, production planning methodologies, general operating systems, etc.)
- Developing and implementing global Business Systems for the broader enterprise.
- Directs and coordinates operations of the respective organizations in implementing metrics, process improvements, and organizational changes to drive continuous improvement.
- Sets ambitious world-class standards that are measured, monitored, and achieved/exceeded.
- Drive world-class quality and performance processes and metrics that align performance goals, measures and leadership drivers throughout manufacturing locations and materials management functions
- Align functional responsibilities of individuals, departments and plant locations to align with strategic growth and operational objectives
- Create a continuous improvement culture and develop and empower team members and stakeholders through coaching, counseling and inspiring them to perform to world-class standards
- Ensure quality assurance, proper controls and effective use of best practices in order to drive an integrated approach throughout the business and capitalize on cross-regional knowledge worldwide
- Optimize materials management to leverage skills, resources and performance
Skills on Resume:
- Work Environment (Soft Skills)
- Strategic Projects (Soft Skills)
- Process Improvement (Hard Skills)
- Lean Methodologies (Hard Skills)
- Business Systems (Hard Skills)
- Continuous Improvement (Soft Skills)
- Performance Metrics (Hard Skills)
- Materials Management (Hard Skills)
7. Global Operations Director, Masabi, Washington, DC
Job Summary:
- Establishes key performance metrics and benchmarks for production/planning/forecasting
- Measures actual performance against goals on a regular basis, applies expertise to facilitate improvements to the relevant system’s functionality, and analyzes data.
- Supports the SPX M&A strategy as a member of the due diligence team.
- Evaluates businesses and provides assessments based on Operational fit and opportunity.
- Leads key integration activities to support smooth transitions and achievement of financial objectives.
- Continuously reviews overall supply chain for opportunities to reduce cost while achieving operational metrics through low-cost sourcing, value engineering, and other productivity initiatives.
- Drives collaboration with global operations teams, business unit personnel, Operations leaders outside of the core growth businesses, and matrix reporting functions.
- Monitors the execution of the Company’s strategies and identifies actions to improve business performance.
- Prepares budgets and establishes performance indicators that align with achieving plan objectives.
- Develops and manages long-range Capital Plan to support growth, facilitate new products/processes, lower costs, expand capacity, and meet statutory requirements.
- With responsibility for EH&S, ensures Operations teams have a strong safety-conscious work culture in the proactive prevention, investigation, and correction of EH&S-related issues.
- Ensures a performance-based culture is fostered within Operations
Skills on Resume:
- Performance Metrics (Hard Skills)
- Data Analysis (Hard Skills)
- Due Diligence (Hard Skills)
- Business Evaluation (Hard Skills)
- Integration Leadership (Soft Skills)
- Cost Reduction (Hard Skills)
- Cross-Functional Collaboration (Soft Skills)
- Capital Planning (Hard Skills)
8. Global Operations Director, Regal Rexnord, West Chester, PA
Job Summary:
- Supports staffing, training, and performance evaluations across the businesses.
- Supports/drives a performance-based culture through the development and cascading of clear and measurable objectives.
- Ensures that timely formal and informal feedback is provided about performance.
- Fosters a continuous learning environment and ensures best practices, technical tools, and synergies are leveraged across the business.
- Evaluates organizational structure and implements changes to leverage investments in talent.
- Conducting a review of global operations processes to identify synergies, evaluating role structures, providing growth/development opportunities for strong performers, and improving effectiveness across functions at different sites.
- Leverage analytical and technical aptitude to effectively understand problems and opportunities and translate that into solutions.
- Dive into opportunity areas, assessing where we can experiment and analyze outcomes to ensure we’re investing in the right solutions and process improvements.
- Assisting the businesses in driving operational excellence including process efficiency, value engineering, quality, sourcing, asset management and other strategic manufacturing initiatives.
- Ensuring the existence of strong standard processes and supporting operational cadence related to core operational areas across businesses.
- Delivering on strategic and annual operating plans, Quality, EH&S, Continuous Improvement, and capacity planning.
- Leading and/or assisting in due diligence, and leading integration initiatives.
Skills on Resume:
- Performance Culture (Soft Skills)
- Continuous Learning (Soft Skills)
- Organizational Structure (Soft Skills)
- Process Evaluation (Hard Skills)
- Analytical Thinking (Hard Skills)
- Opportunity Assessment (Soft Skills)
- Operational Excellence (Hard Skills)
- Integration Initiatives (Hard Skills)
9. Global Operations Director, Peet's Coffee Inc., Emeryville, CA
Job Summary:
- Develops and implements plans and procedures that assure the well-being of the PPFA offices and ensure the day-to-day operations of the facility, including housekeeping and waste management, life-safety and emergency preparedness, engineering, plumbing and electrical systems, and general and preventive maintenance, are implemented and carried out in a manner consistent with Facilities policies and protocols
- Direct supervision of staff members and personnel management, which includes but is not limited to, hiring and onboarding, employee development, performance management, coaching, mentoring, and discipline procedures
- Efficiently manages assigned facility and administration activities.
- Establishes, communicates and delegates tasks to be achieved by staff, external vendors and consultants.
- Manages all Facilities day-to-day duties which includes to pay orders, meeting rooms, office supplies and inventory, reception and mailroom, AV equipment, catering, shredding and guest services
- Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the Vice President, Global Operations
- Focuses on customer needs and customer satisfaction, demonstrates a positive customer service environment to both internal and external customers, and promotes and encourages an attitude of exemplary customer service and high integrity to all of the staff within Facilities and the organization
- Ensures accurate technical/maintenance instructions and content.
- Understands and documents all maintenance contracts including scope of work and length of contracts.
- Ensures no lapses in contracts and all preventative maintenance (PM) occurs as scheduled
Skills on Resume:
- Facility Operations (Hard Skills)
- Personnel Management (Soft Skills)
- Activity Management (Hard Skills)
- Task Delegation (Soft Skills)
- Vendor Coordination (Hard Skills)
- Professional Development (Soft Skills)
- Customer Service (Soft Skills)
- Maintenance Documentation (Hard Skills)
10. Global Operations Director, AMETEK, Inc., Mount Prospect, IL
Job Summary:
- Arranges for and manages, appropriate third-party contractor support and secure estimates and cost quotes including RFPs
- Performs in-house design/support for all maintenance and small break/fix projects
- Provides root cause analysis, corrective actions, and implementation plans related to all equipment failures
- Maintains an environment of open communication with all customers, colleagues, and affiliates, serves as a liaison with other departments and other offices (SF, Miami, & NY) in the resolution of day-to-day administrative, billing, and operational issues, and resolves differences constructively and tactfully while treating others with respect
- Supports the installation, maintenance, operation, and adjustments made to building control systems, and HVAC equipment (i.e. pumps, boilers, air handling units, compressors, and cooling towers).
- Preparing communication materials and managing coordination for special projects, emergency and evacuation programs, ergonomic assessments
- Producing regular reports/metrics and Maintaining policies, onboarding process, vendor records including SOWs, Certificate Of Insurance (COI), and contracts, and being a liaison between PPFA and the building management
- Contributes to the overall success of the Department of Facilities Management by performing all other duties and responsibilities
- Support structural changes in the manufacturing setup with respect to the optimal balance between capacity, quality, and sustainability to meet customer evolving needs while remaining competitive
- Support a global production approach to customers
- Established global standard processes and systems including reviewing and ensuring process optimizations and operational excellence in collaboration with local teams
- Support local Directors in evaluating and establishing positions needed to ensure implementation of strategic and business development projects and project planning and execution
Skills on Resume:
- Contractor Management (Hard Skills)
- Design Support (Hard Skills)
- Root Analysis (Hard Skills)
- Communication Skills (Soft Skills)
- HVAC Maintenance (Hard Skills)
- Project Coordination (Soft Skills)
- Policy Management (Hard Skills)
- Process Optimization (Hard Skills)
11. Global Operations Director, TELUS Digital, Remote, US
Job Summary:
- Support the SVP SCM in guiding and continuously steering Supply Chain organization and management of day-to-day operations
- Support SVP SCM in defining the ‘management agenda’, translating strategy into priorities, annual objectives, and quarterly key results for the SCM organization
- Drive implementation of the ‘management agenda’, owning the ‘drumbeat’ through preparing relevant SMT meeting/calls, ensuring structured follow-up on action items
- Facilitate and manage all SCM Senior Leadership meetings and global SCM key events (such as Townhall meetings, Leadership offsites, Market visits, Talent roundtables, etc.)
- Support the SVP SCM in the strategy definition and implementation process, jointly with the VP Supply Chain Strategy & Programs, the SCM leadership team, and other partner functions
- Support the Strategic Business Plan and the annual objectives setting process
- Support key analysis required to support strategy formulation and operationalization
- Act as an interface for strategic Market and SCM requirements, inputs, and projects
- Support ongoing alignment of strategies and activities across the Global Operations org
- Support implementing Change Management plans to ensure a smooth implementation
- Own and manage the global Supply Chain Demand Management process in close collaboration with SCM Finance and the GOPS Head-office team
- Own global SCM demand collection, demand consolidation and evaluation, funding submission, and approval process, in alignment with corporate rules and timelines
- Manage the Supply Chain demand SPOC network across functions and markets
Skills on Resume:
- Operations Management (Hard Skills)
- Strategy Execution (Soft Skills)
- Meeting Facilitation (Soft Skills)
- Event Coordination (Soft Skills)
- Strategic Planning (Hard Skills)
- Data Analysis (Hard Skills)
- Change Management (Soft Skills)
- Demand Management (Hard Skills)
12. Global Operations Director, Balchem Corporation, Ogden, UT
Job Summary:
- Liaise with the Program Board and the Global Operations Coordination Board and represent Global Supply Chain in all relevant processes
- Drive continuous improvement of the Demand Management process (e.g., evolution in the context of the new Product-led way of working)
- Drive the Supply Chain Board and Senior Leadership's communication and reporting engine on behalf of the SVP SCM
- Drive the preparation of all SCM Board, Corporate Strategy, and other adidas Senior Management reporting, thereby ensuring continuous cross-functional alignment
- Monitor progress in achieving key transformational initiative milestones and objectives in collaboration with the Senior Management Team
- Support the SVP SCM in any ad hoc issue resolution, and coordinate solutions across the different functions of the organization.
- Drive the Global Supply Chain Communications agenda and pipeline of continuous communication execution channels
- Own the global Supply Chain communication calendar (i.e, key events, market visits, all-team meetings, employee engagement and communication touchpoints)
- Deliver against the SCM communication calendar, own newsletter, Yammer, and other communication channels execution
- Managethe SCM people pulse Ambassador network to drive employee engagement
- Develop and maintain contacts with industry-leading organizations (eg Gardner) to deepen understanding and knowledge of state-of-the-art and industry-leading SCM topics
- Perform line manager role on direct reports (e.g. recruiting, performance appraisal, team approvals, team budget control)
Skills on Resume:
- Stakeholder Liaison (Soft Skills)
- Process Improvement (Hard Skills)
- Leadership Communication (Soft Skills)
- Reporting Preparation (Hard Skills)
- Milestone Monitoring (Hard Skills)
- Issue Resolution (Soft Skills)
- Communication Strategy (Soft Skills)
- Team Management (Soft Skills)
13. Global Operations Director, SharkNinja, Seattle, WA
Job Summary:
- Build and optimize scalable and robust processes to prepare FLOWERBX for growth
- Identify, prioritize and lead initiatives that drive financial and operational performance improvements
- Proactively search for new features and capabilities to provide a seamless customer experience across all territories
- Act as the operational lead as FLOWERBX continues to expand across the US. Operational accountability for the successful launch of each city
- Use data to inform decision-making, drive productivity gains and impact business outcomes across new and existing territories
- Develop strategic supply chain partnerships and negotiate commercial terms at a global level
- Manage critical vendor relationships and build performance tracking systems
- Lead the development of FLOWERBX’s environmentally friendly packaging and low-carbon distribution
- Lead, support, and develop a motivated team to work collaboratively across territories to deliver goals
- Act as a role model for values and an ambassador for business
- Drive the project for expansion of capacity in Europe and Asia including the operational and financial aspects, in close collaboration with the local teams
- Lead and support the Global Quality Assurer in establishing a global common standard for a quality process including digital documentation, global processes and SOPs, both for in-house production as well as with subcontractors and alignment with the Sustainability team, Production team and the Commercial team
Skills on Resume:
- Process Optimization (Hard Skills)
- Performance Improvement (Hard Skills)
- Customer Experience (Soft Skills)
- Operational Leadership (Soft Skills)
- Data Analysis (Hard Skills)
- Supply Partnerships (Hard Skills)
- Vendor Management (Hard Skills)
- Team Development (Soft Skills)