• Lead and manage the Global Partner Operations team, as well as Work cross-functionally with Product, Operations, and Sales teams to make sure merchants have the best possible experience when using Glovo’s services
• Define the global operational strategy with partners as well as give guidance to regional and local teams to execute strategic projects that will continuously improve the customer experience in the most efficient way.
• Build the analytics infrastructure, metrics and tools that will help to serve and retain most important merchants
• Work together with Product teams to ensure we build the best platform for partners while scaling processes to a base of +100k partners
• Coordinate, push and track performance results for each market.
• Define the optimal Partner Operations organization
• Work with the global, regional and local teams to help identify the business requirements to sustain long term growth. 
• Ensuring that solutions are scalable at the outset, views will inform the viability of product and capability launches across markets, providing input to the strategic direction of the business.
• Finding ways to make INCA operate more efficiently
• Developing structures and processes that simplify and streamline the way we do business, enabling local expert teams to focus on delivering maximum value to clients.
• Facilitating the spread of expertise throughout the business
• Lead the development of core competencies, and make sure the right people across INCA become experts in the right capabilities and processes

Skills: Team Leadership, Operational Strategy, Cross-Functional Collaboration, Analytics Infrastructure, Product Scaling, Performance Tracking, Process Optimization, Capability Development

• Leading learning and development and the creation and maintenance of operational best-practice collateral.
• Operationalizing new capabilities and innovations as the INCA team grows and builds new capabilities
• Take the lead in rolling them out to 25+ markets worldwide 
• Designing programs to embed these innovations (and the skill set required to implement them) into all INCA teams.
• Ensure the INCA Global team are kept up to date with the operations plan and provide transparency and coordination of the decision-making process.
• Working with stakeholders from across INCA Global and Local teams and agency partners to find new ways to enhance operational capability and meet diverse business needs. 
• Build and maintain relationships with GroupM colleagues, external partners, and vendors to make decisions regarding operational activity and strategic goals.
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for key initiatives.
• Maximize efficiency and productivity through extensive process analysis and collaboration
• Analyze INCA’s current operational processes and performance, recommending solutions for improvement
• Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs

Skills: Learning Development, Capability Rollout, Program Design, Operational Planning, Stakeholder Management, Process Analysis, Strategic Collaboration, Performance Improvement

• Lead and own the strategy, planning, design, and coordination of BOARD’s Partner Programs and its operational implementation globally
• Define and build effective partner segmentation and growth strategies for BOARD’s ecosystem of Alliance, Solution Provider, Technology (and other future) Partner categories
• Providing strategies that continually improve the manufacturing, quality, supply chain, and environmental health & safety organizations in a multi-site manufacturing operation environment.
• Leading, coaching and supporting team members to maximize performance and drive the right culture through the organization.
• Ensuring the efficient operation of all manufacturing facilities
• Implementing a continuous process improvement environment across all aspects of production, assembly, quality, safety, supply chain and manufacturing engineering.
• Implementing a global supply chain strategy that ensures delivery of high-quality products, optimizes inventory management and reduces cost.
• Lead the global technical service teams, focusing on increasing value to customers and in turn, profitability to the business.
• Developing and managing the Operations, operating and capital budgets, P&L, and revenue.
• Partner with key stakeholders and contribute to board-level discussions on overall business strategy and day-to-day business activities
• Responsible for ongoing compliance and continuous improvement of Quality Management System, according to ISO9001 and ISO13485.

Skills: Strategy Planning, Partner Segmentation, Process Improvement, Team Leadership, Supply Chain, Technical Services, Budget Management, Quality Compliance

• Drive customer-focused improvements in quality and delivery, reducing operating costs, providing strategic and tactical leadership for the multiple operations and increasing productivity and material flow through effective use of lean manufacturing principles.
• Lead, develop and supervise direct reports.
• Implement an optimal organizational structure to grow and support the business.
• Ensure that reporting departments have appropriate resources and are managed to fulfill responsibilities.
• Coordinate and drive all locations to achieve financial goals.
• Deliver on targets for key performance metrics including quality, productivity, cost and delivery.
• Promote and drive compliance to all standard operating procedures.
• Drive superior customer service (on-time delivery and responsiveness).
• Promote a culture of continuous improvement through the application of lean manufacturing and other appropriate tools.
• Promote environmental, health and safety philosophies and processes that reduce workplace injuries and environmental impact.
• Plan for and recommend necessary resources to ensure success that include capital equipment, trained employees, appropriate facilities, effective infrastructure and materials.
• Emphasize and reinforce AIS Core Values, EHS/Quality Policies and Safety Procedures.

Skills: Customer Focus, Lean Manufacturing, Team Development, Organizational Structure, Financial Goals, Performance Metrics, Continuous Improvement, Safety Compliance

• Apply industry best practices and experience to execute partner programs for partners’ profitability for BOARD’s subscription and cloud offerings and corresponding services.
• Evolving and continuously optimizing BOARD’s partner engagement and support elements and ensuring full alignment with BOARD’s GTM strategy and cross-functional partner engagement models
• Maintain and manage strong relationships with all cross-functional BOARD stakeholders, as well as with external partner program thought leadership experts, to optimize BOARD’s partner programs for cloud and subscription transformation
• Play a leadership role in delivering an integrated KEE commercial/ cross-functional plan and programs for the brand/ TA
• Identify and implement above-region tactics including promotional tools, International congresses, patient support materials, to maximize product sales potential
• Codify learnings and best practices of projects and share across CCT, GPST and Ops teams
• Play a support/ challenger role in partnership with affiliates to deliver brand forecasts (revenue and spend) to optimize brand growth and investments
• Coordinate processes with EST-C and INT-C Operational marketing teams.
• Contribute to overall ONE Commercial model through CCT participation
• Develop, communicate and lead the Customer Success business planning and operations functions to retain and grow customers
• Partner and collaborate deeply with the CS leadership team to enable them to drive performance globally. 
• Analyze large data sets, identify key insights and partner with CS leadership to develop action plans on those insights.

Skills: Partner Programs, GTM Alignment, Stakeholder Management, Cross-Functional Planning, Brand Strategy, Knowledge Sharing, Customer Success, Data Analysis

• Excellent managerial and supervisory skills
• Extensive knowledge of operations and production management
• Ability to interpret financial data to set production goals
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
• Excellent organizational skills and attention to detail
• Proven ability to develop innovative solutions for increased productivity
• Proven ability to drive LEAN/Six Sigma implementation/projects
• Superior negotiation skills in both internal and external settings
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite or similar software

Qualifications: BA in International Business with 7 years of Experience

• Experience designing, implementing and/or leading WASH programming in the developing world.
• Strong experience and proven skills in leading a team of technical professionals.
• In-depth knowledge/expertise in WASH programming including evidence-based best practices.
• Strong relational and networking skills, demonstrated ability to supervise teams, and significant experience engaging with donors and fundraisers.
• Excellent in written reporting and in verbal communication in English.
• Knowledge in the conception and implementation of simplification processes
• Ability to set priorities and to work under pressure, can-do mentality
• Strong analytical, problem-solving, communication and presentation skills
• Experience working with mechanical drawings and assemblies.
• Experience in reading and understanding assembly/equipment BOM's and Cost Models
• Knowledge of and experience working with local customs throughout the UK, Europe, and the USA

Qualifications: BS in Supply Chain Management with 9 years of Experience

• Good data analysis skills
• Ability to work in a highly demanding, dynamic environment
• Experience in managing and negotiating with subcontractors to ensure delivery on agreed service levels
• Experience in managing a team
• Knowledge of logistics and distribution processes
• Knowledge of stock control and management of decentralized storage and distribution sites
• Excellent communication skills to develop and maintain proactive customer interaction at all levels of the organization
• Ability to direct and mentor direct reports as well as influence support organizations
• Strong verbal and written skills
• Strong attention to detail skills
• Experienced user of PowerPoint, Word, and Excel
• Excellent stakeholder management skills, who can quickly build relationships with external partners, couriers and internal stakeholders

Qualifications: BA in Global Studies with 8 years of Experience

• Experience in managing offshore teams is beneficial.
• Competent with the business complexities of managing medium to large teams.
• Knowledge of digital marketing practices and practical experience with digital tech and tools.
• Knowledge on adtech and mar-tech (especially DSPs, GA, Adobe, tag management, DoubleClick, Double verify etc.)
• Experience working in a fast-paced agency environment.
• Understanding of value-driven ops practice.
• Experience communicating Client briefs, technical concepts, questions and problems for non-technical stakeholders.
• Strong interest in process improvement, finding ways to make processes more efficient and streamlined.
• Strong interest in process and tech automation
• Understanding and benefits of automation.
• Knowledge of Advanced Excel features such as macros.

Qualifications: BS in Operations Management with 9 years of Experience

• Experience with significant exposure to an operations center environment
• Experience with Crisis management or Security Operations
• Strong leadership and attention to detail
• Effective supervisory and project management skills
• Lead and participate in the analysis, planning, development, and implementation of tools and materials
• Excellent written and verbal communication skills
• Excellent negotiation and crisis management skills
• Knowledge of Microsoft Office productivity tools
• Well-developed critical thinking, analytical, and interpersonal skills
• Able to address concurrent commitments, manage time, and meet requirements with a keen sense of urgency
• Experience with web-based data entry and crisis management systems.

Qualifications: BA in Logistics and Transportation with 8 years of Experience