GIFT SHOP MANAGER RESUME EXAMPLE
Published: Apr 16, 2025 – The Gift Shop Manager coordinates vendor sales, oversees merchandise purchasing, and ensures department policies and staffing levels support smooth operations. This position maintains effective communication with caregivers, volunteers, and customers while identifying and reporting operational issues promptly. This role enhances services and promotes the Gift Shop through collaboration, performance oversight, and continuous service improvement.

Tips for Gift Shop Manager Skills and Responsibilities on a Resume
1. Gift Shop Manager, Willow Creek Artisan Market, Asheville, NC
Job Summary:
- Develops and recommends the department's operating budget with provisions for expenditures.
- Participate with department leadership in setting goals and objectives to ensure the attainment of the hospital’s revenue goals and financial stability.
- Implement change to maintain or improve fiscal productivity.
- Ensures adequate financial documentation, including preparation and submission of financial reports to key stakeholders.
- Buying, stocking and pricing all merchandise in order to maximize revenue and efficient use of resources.
- Plans, schedules, and organizes all aspects of operations
- Markets and promotes the Gift Shop both internally and externally.
- Responsible for the efficient merchandise tracking system and inventory controls
- Coordinate an attractive physical environment for optimal sales appeal
- Coordinate in-house advertising of all sales and promotional activity.
Skills on Resume:
- Budget Development (Hard Skills)
- Goal Setting (Soft Skills)
- Financial Reporting (Hard Skills)
- Inventory Management (Hard Skills)
- Merchandise Pricing (Hard Skills)
- Marketing Promotion (Soft Skills)
- Sales Coordination (Soft Skills)
- Environmental Design (Hard Skills)
2. Gift Shop Manager, Sunset Valley Curios, Sedona, AZ
Job Summary:
- Coordinate and schedule all vendor sales.
- Ensures department policies and procedures are current and reviews annually for necessary modifications.
- Provides resource management by monitoring and recommending staffing levels to assure appropriate coverage and works with department leadership in the recruitment and hiring of volunteers and/or caregivers.
- Responsible for training, scheduling, oversight of work performed and that performance standards are met.
- Responsible for annual evaluations or provide feedback on performance for annual evaluations.
- Oversees the purchase of a variety of merchandise in support of departments, patients, staff, and community needs.
- Maintaining effective communication with caregivers, volunteers and customers to maintain optimal performance
- Identify operational problems in a timely manner and report to department leadership
- Participate in disseminating and receiving information for the enhancement of services and products provided and convey appropriate information in a timely and efficient manner.
- Promote and provide positive direction for the Gift Shop by contributing ideas, problem solving and working cooperatively with other key stakeholders
Skills on Resume:
- Vendor Coordination (Soft Skills)
- Policy Review (Hard Skills)
- Resource Management (Soft Skills)
- Staff Training (Hard Skills)
- Performance Evaluation (Hard Skills)
- Merchandise Procurement (Hard Skills)
- Effective Communication (Soft Skills)
- Problem Identification (Soft Skills)
3. Gift Shop Manager, Maple Lane Mercantile, Eugene, OR
Job Summary:
- Supervise and provide direction/communications to the Shop staff, ranging from 20 to 50 employees, with a strong emphasis on ensuring that the appropriate staff is available to service fluctuating business needs including the additional summer staffing needs
- Organize the hiring and orientation of staff.
- Provide support in preparation for weekly payroll.
- Conduct in-store training and with an added emphasis on ergonomics and safety for all work functions
- Lead effective operations and communications for the entire department, including store & staff appearance, proper cash handling procedures, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production of waffle cones, novelties, and baked goods
- Ensure that all opening and closing procedures are followed and executed
- Manage the inventory ordering process, which includes ordering, receiving, storage, and logging of all inventory items.
- Maintain and track all invoices for reporting needs.
- Assist in the coordination and staffing of special events
- Participate in store planning and development meetings with the General Manager, Store Managers and attend other company meetings and activities to keep informed about the objectives of the Brand.
Skills on Resume:
- Staff Supervision (Soft Skills)
- Hiring Coordination (Hard Skills)
- Payroll Support (Hard Skills)
- In-store Training (Hard Skills)
- Operational Leadership (Soft Skills)
- Inventory Management (Hard Skills)
- Invoice Tracking (Hard Skills)
- Event Coordination (Soft Skills)
4. Gift Shop Manager, Ocean Breeze Gifts, Galveston, TX
Job Summary:
- Work on special projects by the Retail Operations team includes spreadsheet tracking, presentations at staff meetings and staff memos.
- Participate in first aid and emergency response for Hospitality operations, with the ability to serve as the onsite manager for all emergency situations.
- Actively support company safety goals by ensuring consistent safe work behaviors.
- Cashing in and out of all registers and cashiers, sales to cash reconciliation, and daily sales summary reports for shift
- Update and maintain shop marketing plan with an emphasis on marketing the store in the local community through innovative donations, catering, off-premise opportunities, and special event programs
- Collaborate in all Gift Shop operational initiatives and/or growth modifications
- Develop strong working relationships
- Contribute to initiatives as a supportive team member
- Maintain the PeaceHealth Mission, Vision and Values in daily interactions
- Respond to the challenges of managing the Gift Shop in a positive and supportive manner.
Skills on Resume:
- Project Tracking (Hard Skills)
- Emergency Response (Soft Skills)
- Safety Support (Soft Skills)
- Cash Management (Hard Skills)
- Marketing Planning (Hard Skills)
- Operational Collaboration (Soft Skills)
- Relationship Building (Soft Skills)
- Positive Leadership (Soft Skills)
5. Gift Shop Manager, Prairie Blossom Boutique, Lincoln, NE
Job Summary:
- Drive sales performance to consistently achieve overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability.
- Working with the team on the sales floor to achieve the department's goals and objectives.
- Build and nurture strong relationships with loyal customers.
- Accountable for the profit and loss (P&L) for the department and must use leadership and merchandising skills to manage product levels and make sound business decisions.
- Purchases/maintains stock and supplies for the Gift Shop through meeting with vendors, catalogue purchases and telephone orders
- Coordinates the New York State Lottery game sales for the Parker Gift Shop
- Responsible for selling lottery games and for training volunteer staff to sell games, is responsible for ordering supplies, maintaining stock of games, ensuring that the self-serve terminal is stocked and operable at all times
- Maintains and supervises an adequate number of volunteer sales staff
- Working with the Finance Department to ensure the accurate reporting of sales, deposits and any other required documentation in a timely manner
- Works cooperatively with the League Service Auxiliary members in generating sales for the Gift Shop
Skills on Resume:
- Sales Management (Soft Skills)
- Team Collaboration (Soft Skills)
- Customer Relationship (Soft Skills)
- P&L Management (Hard Skills)
- Inventory Purchasing (Hard Skills)
- Lottery Sales (Hard Skills)
- Staff Supervision (Soft Skills)
- Financial Reporting (Hard Skills)
Relevant Information