FORECASTER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Apr 01, 2025 - The Forecaster possesses expertise in developing and maintaining a global network, actively participating in both global and affiliate meetings to achieve Canadian objectives. This role demonstrates proficiency in leading business case development for price approvals and commercial buy-ups, coupled with extensive experience in devising market forecast methodologies through both primary and secondary research to generate actionable insights and guide strategic decision-making. This position requires skills in conducting primary and secondary market research, analyzing data, and making strategic recommendations on brand performance, while efficiently managing demand forecasts across multiple brands and enhancing market insights through close collaboration with Marketing, Pricing, Reimbursement & Access, and Sales teams.

Essential Hard and Soft Skills for a Standout Forecaster Resume
  • Data Analysis
  • Predictive Modeling
  • Trend Analysis
  • Forecast Accuracy Evaluation
  • Sales Data Management
  • Inventory Coordination
  • Forecast Management
  • Market Analysis
  • Reporting
  • Statistical Analysis
  • Partnership Collaboration
  • Strategic Planning
  • Cross-departmental Coordination
  • Meeting Leadership
  • Client Presentation Preparation
  • Training Development
  • Team Coordination
  • Client Interaction Support
  • Mentorship
  • Communication

Summary of Forecaster Knowledge and Qualifications on Resume

1. BS in Meteorology with 4 years of experience

  • Experience with Analytical/Data Mining Systems (i.e. Tableau, SQL)
  • Strong experience in business analysis, reporting and data review, and root cause analysis and resolution
  • Ability to partner collaboratively with key stakeholders
  • Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices
  • Ability to demonstrate leadership capabilities
  • Excellent written and oral communication skills
  • Ability to work on multiple projects/tasks simultaneously, manage time, and prioritize to complete a project/task
  • Excellent follow-up skills
  • Ability to work in a consistently fast-paced, high-volume, high-stress environment with the ability to work independently and in a group
  • High proficiency in Microsoft Office products (Excel, Work, PowerPoint, etc.)
  • Experience with collaboration, communication, and presentation skills
  • Knowledge of telephony/call routing and workforce platforms

2. BA in Economics with 3 years of experience

  • Experience managing OTB, budgeting, and inventory turn
  • Experience with replenishment programs
  • Analytical ability and creative problem-solving skills
  • Experience leading or supporting project initiatives preferred
  • Experience working in a large call center, multi-site, or similar environment
  • Experience in processing, forecasting, staffing, scheduling, and/or project management
  • Proficient knowledge and understanding of Workforce Planning platforms and practices, both internal and cross-LOB's 
  • Proficient in the use of Microsoft Office (advanced knowledge of Excel and SQL) and merchandise-specific computer programs.
  • Ability to prioritize and organize workload, possess strong problem-solving skills, capable of meeting stringent deadlines, and possess effective communication skills.
  • Knowledge of NICE IEX, Genesys, and Intradiem or the equivalent of each a plus

3. BS in Statistics with 4 years of experience

  • Strong interpersonal and communication skills are essential to effectively interact with all areas and levels of business affecting the forecast process
  • Strong analytical, organizational, decision making and presentation skills
  • Able to prioritize work and handle multiple issues concurrently
  • Computer skills are required including Microsoft Excel, Word and Outlook
  • Ability to work in a consultative manner with others, i.e. establish rapport, interview / fact-find, present options / recommend solutions, follow-up and customer focused behavior
  • Experience in a multi-tasking, result oriented position in a deadline focused department.
  • Knowledge of forecasting and scheduling tools and systems including QStory, EWFM, Anaplan and Access
  • Experience of working with budget forecasting and target modelling
  • Strong interpersonal and communication skills
  • A broad understanding of HR, resourcing and cost management principles and culture
  • Advanced Microsoft Office skills, including Excel

4. BA in Mathematics with 3 years of experience

  • Ability in undertaking complex analysis using sophisticated processes and evaluating outcomes. 
  • High level of competency of Excel and other data manipulation tools
  • Sound knowledge of capacity planning and forecasting at a strategic and practical day-to-day level. 
  • Deep knowledge of workforce planning and statistical forecasting techniques and the relevant management actions based on the analysis.
  • Excellent stakeholder management and engagement skills.
  • Excellent problem solving skills using data to support recommendations and escalations.
  • Places a strong emphasis on accuracy and quality.
  • Demonstrated capability in understanding and executing all aspects of operational control, loading, scheduling and sequencing.
  • Professional maturity to drive continuous change.

5. BS in Environmental Science with 2 years of experience

  • Ability to develop and maintain global network, participating in global and affiliate meetings as necessary to ensure accomplishment of Canadian objectives
  • Ability to lead business case development for price approvals and/or commercial buy ups
  • Experience in developing market forecast approaches through primary and/or desk research to derive insights and inform decision making
  • Ability to lead the annual Strategic Planning process for all products with the full cross-functional team (Medical, Marketing, Pricing, Reimbursement & Access, Sales)
  • Ability to lead primary and secondary market research projects with responsibility for secondary data analysis if needed
  • Ability to review, report and make strategic recommendations on current brand performance, including development and maintenance of performance dashboards
  • Ability to develop, revise and track demand forecasts for multiple brands and proactively inform supply chain of demand forecast changes every month
  • Ability to partner with the Marketing, and Pricing, Reimbursement, & Access teams to monitor and provide market insights to the brand
  • Ability to streamline insights from the sales teams and provide valuable market insights and lead the bi-annual sales incentive forecasting process in partnership with the Business Unit Leader, Marketing Leader, and Sales Director
  • Experience in working within a workforce planning environment

6. BA in Geographic Information Systems (GIS) with 4 years of experience

  • Advanced level WFO knowledge and telephony platforms (specifically Verint and Avaya)
  • Strong numerical and modelling skills and proficiency in applications for modelling and forecasting desirable (e.g. Erlang, R, SSRS, Micro Strategy).
  • Knowledge and experience of using Excel to an advanced level
  • Excellent data interrogation techniques (i.e. SQL) and good track record of using systems to do so.
  • Excellent interpersonal skills and ability to build and maintain strong working relationships with business partners and stakeholders.
  • Excellent influencing skills, with the ability to take complex ideas, concepts and data sets and communicate the key messages clearly in writing and verbally to a variety of audiences.
  • Ability to work in a culture of change.
  • Ability to identify areas of improvement and create innovative approaches to delivering better quality services and products.
  • Able to review role and priorities with the senior management team to meet the current and future needs of the organisation.
  • Able to demonstrate a deep understanding of the beauty industry across multiple markets and categories. 

7. BS in Atmospheric Sciences with 2 years of experience

  • Experience in either NPD, trend forecasting or from an editorial background, and have a good base knowledge of brands, products, ingredients, innovations and manufacturing.
  • Exceptional knowledge of the global beauty market around consumer behaviour, generational shifts and retail shifts across the industry.
  • Strong level of ability in writing, editing and reporting.
  • An understanding of the role data and analytics play in commercial success. 
  • Ability to work and interrogate qualitative and quantitative data to extract meaningful insights.
  • Excellent organisation, communication and collaboration skills with the ability to work within an international team to ensure production standards, reports or outputs are of a consistently high standard and submitted on time.
  • Able to navigate across cultures, English fluent. 
  • Fluency in other languages
  • Good working knowledge of Adobe software, Keynote
  • High proficiency working with SAP or similar database application technology.
  • Strong problem-solving skills.
  • Ability to adapt in a high demand and changing environment.

8. BA in Finance with 3 years of experience

  • Good cross-functional communication skills
  • Excellent at numbers and computer skills
  • Excellent at figures and analysis skills
  • Good English with reading, writing and conversation.
  • Solid understanding of demand and supply planning systems
  • Data Science and model building experience
  • Programming capabilities in Python, R, SAS
  • Strong analytical, project management, process orientation, influencing and collaborative skills.
  • Able to challenge requirements and business processes to ensure best practice, willing to ask difficult questions
  • Ability to influence stakeholders and work through others
  • Ability to open to new ways of working, adopting industry standards and best practices
  • Ability to articulate or demonstrate best practices

9. BS in Computer Science with 4 years of experience

  • Experience with call center Workforce Management software, such as Verint (Impact 360), Genesys or IEX, in forecasting and/or scheduling capacity
  • Experience using analytical and problem-solving skills
  • Experience in interpreting and summarizing complex data as it relates to call center operation and technologies
  • Experience presenting reports, forecasts, trends and recommendations to the team and senior management in a clear, concise and actionable manner
  • Intermediate working experience with Microsoft Excel utilizing formulas, V-Lookups, and pivot tables
  • Experience with planning models to include forecasting and staffing models
  • Skill in using computer software applications such as Microsoft Office, SAS, SQL or Crystal Reporting
  • History of solving problems with some guidance from subject matter experts, management, general organization objectives, policies, and goals
  • Knowledge of and prior experience with customer-facing and project coordination methods preferred
  • Experience in capacity planning and creating forecast models for staff and budget planning
  • Experience working in a rapidly changing environment

10. BA in Applied Mathematics with 3 years of experience

  • Knowledge and understanding of contact centre methodology (queues, staffing, service levels, etc.)
  • Experience with Verint
  • Excellent relationship building and interpersonal skills with a focus on a high level of professionalism and customer service
  • Superior attention to detail, analytical and problem-solving skills
  • Strong time management skills
  • Able to work effectively under minimal supervision
  • Ability to motivate and positively influence others
  • Able to juggle concurrent priorities, work under pressure and meet deadlines
  • Advanced knowledge of MS Excel
  • Ability to independently drive for forecast accuracy improvement
  • Ability to work successfully independently and within a team
  • Experience as a call center forecaster and call center scheduler
  • Experience in a multi-site support environment

11. BS in Physics with 4 years of experience

  • Experience with workforce management (eWFM) applications (i.e., eWorkforce Management, Blue Pumpkin, IEX)
  • Experience in a multi-site support environment
  • Experience with Workforce Management tools (Teleopti, NICE IEX preferred), or experience with scheduling or analytical software
  • Intellectual curiosity and experience in demand modeling
  • In-depth knowledge of call center statistics and technology
  • Experience with statistical forecasting models, such as time series and regression analysis
  • Advanced Excel (can perform complex functions) and/or G-Suite skills and ability to build logical forecast models
  • Strategic planning, problem solving, analytical skills and the ability to balance multiple tasks simultaneously
  • Excellent interpersonal skills and integrity with strong customer service skills
  • Experience in Allocations, Demand Forecasting, or Merchandise Planning.
  • Advanced in Microsoft Office.

12. BA in Data Science with 2 years of experience

  • Knowledge of scientific research methods and statistical concepts.
  • Knowledge of statistical software (such as SAS or R).
  • Knowledge of Microsoft Excel, including linking multiple worksheets and use of pivot tables and VBA macros.
  • Ability to query and analyze large data sets.
  • Knowledge of public policy or health care policy (such as Texas Medicaid).
  • Experience with statistical software (such as SAS) and/or forecasting software (such as Auto box).
  • Extensive knowledge of Excel, including linking multiple worksheets and use of pivot tables and VBA macros.
  • Experience with Microsoft Access, and SQL.
  • Knowledge of statistical techniques for estimating fiscal and policy impacts.
  • Good presentation and project management skills

13. BS in Applied Statistics with 3 years of experience

  • Experience in using forecasting techniques to deliver robust strategic insight
  • Successful track record of building market forecast models using Excel (inc. VBA)
  • Highly numerate with a strong working knowledge of statistical techniques
  • Experience in working with statistical software such as Alteryx, Python/R, SPSS, E-views
  • Comfortable interacting with senior stakeholders across the business and with customers
  • Strong academic background in a relevant field (e.g. Economics, Mathematics, Statistics, Computer Science, Engineering)
  • Good knowledge of forecasting techniques and methodologies
  • Research skills for ongoing analysis and understanding of industry trends and key strategic issues impacting forecasts
  • Excellent attention to detail and an inquisitive mindset to test assumptions
  • Ability to think logically and organize information, arguments, and opinions in a structured way