Job Summary:

• Follow OHS, safe work procedures, policies and practices
• Responsible for ensuring the smooth operation of the food and beverage department
• Reconcile all cash floats and follow proper cash systems policies and procedures
• Ensure all employees provide exceptional and efficient customer service
• Supervisor employees and ensure completion of probationary reviews, annual reviews, and provide coaching to employees in a positive manner
• Manage employee's performance, attendance and issue corrective actions
• Ensure all employees work in a safe manner and adhere to all food safety and health and safety regulations and procedures
• Ensure employees adhere to company's dress code, including reporting to work in a clean uniform, proper hygiene and grooming
• Complete and manage inventory control for the department, order inventory
• Assign tasks and duties accordingly to employees
• Maintain payroll system and exception logs such as authorizing shifts, calculating bi-weekly time sheets, managing the attendance management program of employees

Skills on Resume: 

• OHS Compliance (Hard Skills)
• Cash Management (Hard Skills)
• Customer Service (Soft Skills)
• Supervision (Soft Skills)
• Performance Management (Soft Skills)
• Food Safety Compliance (Hard Skills)
• Inventory Control (Hard Skills)
• Payroll Management (Hard Skills)

Job Summary:

• Ensure employees are fully trained and understand the operation of all food and beverage equipment
• Report and complete daily paperwork
• Maintain a professional and courteous rapport with all patrons and internal customers
• Handle all customer concerns and complaints in a respectful and prompt manner
• Demonstrate leadership skills by providing development opportunities for employees
• Attend meetings and training seminars are required
• Develop and implement strategies and practices that support employee engagement
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling to achieve performance objectives and reach fullest potential
• Developing both people and product knowledge skills in order to deliver a truly memorable experience for guests and promoting sales through superior service
• Providing a safe, secure and appealing food and beverage environment by adhering to the companies Health & Safety policies

Skills on Resume: 

• Equipment Training (Hard Skills)
• Report Management (Hard Skills)
• Customer Relations (Soft Skills)
• Conflict Resolution (Soft Skills)
• Leadership (Soft Skills)
• Employee Development (Soft Skills)
• Feedback Communication (Soft Skills)
• Health & Safety Compliance (Hard Skills)

Job Summary:

• Supervises all outlet staff including hosts, bussers, room service order takers/servers, and bartenders.
• Assists with scheduling, hiring, coaching and counseling.
• Assists with outlets inventory.
• Greets guests at table with a warm and welcoming manner with an introduction and an offering of a beverage.
• Acts as a backup for servers when needed and asks for and takes the guest's meal orders. 
• Offers suggestions, such as wine pairing with items ordered and suggests an appetizer to start the meal with.
• Oversees and enters and reviews order at POS system.
• Oversee all operations for food and beverage outlets ie. marketplace, tiki bar, restaurant, lobby bar, and room service.
• Manage and ensure daily operations are run smoothly.
• Opening and closing of the restaurant.
• Hire and train new staff.
• Resolve guests’ complaints and provide feedback to management.
• Submit sales reports, staff attendance, inventory report, and labour cost, etc.

Skills on Resume: 

• Supervision (Soft Skills)
• Scheduling (Hard Skills)
• Inventory Management (Hard Skills)
• Guest Interaction (Soft Skills)
• Order Taking (Hard Skills)
• Suggestions and Upselling (Soft Skills)
• POS System Management (Hard Skills)
• Complaint Resolution (Soft Skills)

Job Summary:

• Ensure that department goals are communicated, understood, and met by staff.
• Ensure that orders are prepared accurately and delivered timely according to service sequence standards.
• Coordinate tasks and work with other departments to ensure that the food and beverage department runs efficiently and meets goals.
• Address guest concerns, requests, or issues either individually or by enlisting the help of others & conduct table side checks.
• Act as a “bridge” between management and seasonal staff to facilitate department operation (e.g., keep managers apprised of hourly associate activities, issues, challenges, etc.)
• Work with management to ensure that staff have the necessary resources (supplies), continual job training, seasonal evaluations, and performance feedback to effectively perform jobs.
• Support payroll, food and beverage cost control programs and overall budgetary guidelines.
• Assist in training of food and beverage staff. 
• Work with management and training matrix to ensure that all staff receives training (Human Resources, HESS, Food & Beverage department and job specific)
• Counsel staff on work-related concerns and issues, listen to suggestions, work on improvement ideas to ensure satisfaction and productivity enlist the support of management
• Ensure compliance with all HESS/SOP (e.g., safety, OSHA, ServSafe and food standards) rules and regulations.
• Carries out management responsibilities in accordance with the Company’s policies, objectives and applicable government laws and regulations.

Skills on Resume: 

• Goal Communication (Soft Skills)
• Order Accuracy (Hard Skills)
• Coordination (Soft Skills)
• Guest Service (Soft Skills)
• Staff Liaison (Soft Skills)
• Resource Management (Hard Skills)
• Cost Control (Hard Skills)
• Compliance (Hard Skills)

Job Summary:

• Create and Approve Breakfast Schedules to cover occupancy levels and maintain labor costs in line with revenues
• Order Breakfast supplies (paper/plastics, food, beverages, etc)
• Ensure Breakfast is in line with Hampton Brand standards
• Monitor and ensure guest survey scores are in the top 25% of brand
• Keep kitchen in line with county health codes and implement training for all team members for New Hanover County Health inspection
• Oversee Menu changes
• Order Beer/Wine/Liquor/Mixers
• Ensure bar food is stocked and dated
• Perform Bar promotions
• Make Bar schedule
• Check monthly inventory
• Coordinate Guest receptions

Skills on Resume: 

• Schedule Management (Hard Skills)
• Supply Ordering (Hard Skills)
• Brand Standards (Hard Skills)
• Guest Satisfaction (Soft Skills)
• Health Code Compliance (Hard Skills)
• Menu Management (Hard Skills)
• Inventory Control (Hard Skills)
• Event Coordination (Soft Skills)

Job Summary:

• Ensure the Suite Shop is well-stocked
• Monitor Suite Shop pricing
• Ensure all F&B costs are in line with the budget
• Schedule, hire, train, evaluate Bar and Breakfast
• Submit Tips spreadsheet to Operations Manager and assist with department payroll
• Maintain ServeSafe and Alcohol serving certifications
• Implement departmental meetings
• Meeting Room coordination
• Assist Area Coordinator with catering for meeting room functions
• Assist Area Coordinator with scheduling/working labor for meeting room functions and room setup
• Submit gratuities spreadsheet to Management for Payroll
• Order supplies for meeting room

Skills on Resume: 

• Stock Management (Hard Skills)
• Pricing Oversight (Hard Skills)
• Cost Control (Hard Skills)
• Staff Management (Soft Skills)
• Payroll Assistance (Hard Skills)
• Certifications (Hard Skills)
• Meeting Coordination (Soft Skills)
• Supply Ordering (Hard Skills)

Job Summary:

• Assist in staffing, scheduling, training, and counseling of staff
• Directly manage day associates while having direct interaction with customers
• Work alongside associates to assist in opening/closing
• Maintain and control high volume food and beverage inventory
• Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures
• Develop and enforce standards for service, sanitation, and product and food quality
• Ensure all cash handling procedures are documented and enforced
• Interact with co-workers in order to assure compliance with company service standards, inventory, and cash control procedures
• Conduct a physical audit of inventory and product, research and perform reconciliations
• Manage/assist Restaurant Manager on the day-to-day operations of the restaurants including managing labor, inventory, and supplies.
• Ensure and maintain high standards of service, product quality, and cleanliness of restaurant follow the Standard Operating Procedure.
• Ensure that facility and equipment are maintained to the company standards on a day-to-day basis.

Skills on Resume: 

• Staff Management (Soft Skills)
• Customer Interaction (Soft Skills)
• Inventory Control (Hard Skills)
• Alcohol Service Compliance (Hard Skills)
• Service Standards (Hard Skills)
• Cash Handling (Hard Skills)
• Auditing (Hard Skills)
• Operational Support (Soft Skills)

Job Summary:

• Kitchen operation monitoring and arrangement
• Able to lead a team of kitchen crews to achieve expectations set by Management
• Plan, organize, prepare and cook meals, according to recipes
• Stock check review and ordering
• Provide guidance and training to new crew
• Handle all responsibilities of Kitchen Crew
• Preparing and cooking foodstuffs
• Checking the quality of food
• Weighing, measuring and mixing ingredients according
• Regulating the temperature of fryer, grills, and other cooking equipment
• Inspecting and cleaning the kitchen, kitchen equipment and serving areas
• Ensure safe and sanitary food handling practices
• Operating large-volume cooking equipment such as grills deep-fat fryers.

Skills on Resume: 

• Kitchen Management (Soft Skills)
• Team Leadership (Soft Skills)
• Meal Preparation (Hard Skills)
• Inventory Management (Hard Skills)
• Staff Training (Soft Skills)
• Food Quality Control (Hard Skills)
• Equipment Operation (Hard Skills)
• Food Safety Compliance (Hard Skills)

Job Summary:

• Assist the manager in managing the day-to-day operations
• Lead a small team to deliver high-quality and exceptional customer service
• Manage functions for various occasions
• Ensure all Company policies and procedures are applied
• Establish, maintain and monitor quality customer service practices
• Organize rosters as per requirements
• Monitor the performance of staff and provide the necessary training for them with an aim to improve and maintain the highest quality of service. 
• Manage the inter-transfer stocks between outlets.
• Hands the operation of events from corporate functions, large-scale events and formal gatherings
• Assist with end-to-end client management during the execution of the function
• Developing & maintaining effective relationships with internal & external stakeholders
• Develop exciting, innovative events for clients with passion

Skills on Resume: 

• Operations Support (Soft Skills)
• Team Leadership (Soft Skills)
• Event Management (Hard Skills)
• Policy Compliance (Hard Skills)
• Customer Service (Soft Skills)
• Staff Training (Soft Skills)
• Inventory Management (Hard Skills)
• Client Relationship Management (Soft Skills)

Job Summary:

• Supervise the effective operation of designated food and beverage personnel and venues to include adequate staffing.
• Oversee the daily operations of all aspects of food and beverage service on assigned shifts. 
• Maintain the appearance and cleanliness of all facilities and bar service areas at the highest level. 
• Promote the highest quality of service to guests. 
• Handle and resolve all guest complaints and concerns.
• Control costs of product through monitoring stock and ensuring preparation of all food and beverages within established procedures and policies. 
• Perform food/beverage inventories at all service areas.
• Coordinate all job activities of employees. 
• Complete scheduling and payroll for all hourly employees daily. 
• Responsible for the effective scheduling of employees while maintaining the highest level of guest service while utilizing minimum use of labor hours.
• Work effectively with other employees, vendors, guests, and other visitors.
• Comply with all Internal Controls, Company, departmental, and safety policies, procedures, and regulations.

Skills on Resume: 

• Staff Supervision (Soft Skills)
• Operations Management (Hard Skills)
• Facility Maintenance (Hard Skills)
• Guest Service (Soft Skills)
• Complaint Resolution (Soft Skills)
• Cost Control (Hard Skills)
• Inventory Management (Hard Skills)
• Scheduling (Hard Skills)