• Monitor the internal BDM report for maintenance issues
• Verify, query, and authorise invoices with vendors for payment
• Conduct vehicle safety inspections
• Liaise with body shops and dealerships for updates
• Take responsibility for processing and managing PCNs
• Update MID and monitor motor vehicle accidents
• Driver and driver's licence checks
• Carry out tasks to ensure the vehicles remain legally compliant
• Handle daily queries from drivers
• Treat all company employees with respect
• Occasional deliveries to and from body shops and dealerships

Skills: Maintenance Monitoring, Invoice Authorization, Safety Inspections, Vendor Liaison, PCN Management, Accident Monitoring, License Checks, Compliance Management

• Manage the driver application approval process and reporting
• Fuel card ordering process and management
• Assist with accident investigations
• Coordinates with Insurance Claims Representatives and Adjusters
• Assist in logging accident reports and entering information in the driver screen
• Assist in investigating complaints from the public regarding van drivers
• Coordinate repairs and maintenance through approved service vendors
• Coordinate with the Director of Operations for approval on costly and/or complex repairs
• Enter risk management data into the Fleet System
• Pick-up and delivery of vehicles to customers and service vendors
• Provide superior customer service that exceeds expectations
• Maintain a friendly and professional demeanor with customers and vendors

Skills: Driver Application Management, Fuel Card Management, Accident Investigation, Insurance Coordination, Report Logging, Complaint Investigation, Vendor Coordination, Risk Management Data Entry

• Schedules repairs or preventative maintenance, ensuring that the necessary number of fleet vehicles are always available
• Maintains accurate records of vehicles, maintenance schedules, and company drivers inside of the Fleet Management portal
• Responsible for coordinating registration renewal with the local DMV
• Reviewing motor vehicle accident reports as part of Leaf Home’s Accident Review Process
• Revise and distribute changes to the Motor Vehicle Safety Program to managers, supervisors, and drivers
• Evaluate Leaf Home procedures, vehicles, and equipment by conducting inspections to identify unsafe conditions and to implement safeguards and solutions
• Ensure the organization complies with all current DOT regulations and that all employees are aware of safety requirements and are prepared to follow safety procedures
• Studies, identifies, and reports causes of past accidents and develops recommendations and follow-up to prevent accident recurrences
• Keeps fleet on a consistent maintenance schedule
• Negotiates priority repair schedules with service centers
• Uses fleet software to generate data to monitor vehicle performance and costs

Skills: Repair Scheduling, Fleet Record Management, Registration Coordination, Accident Report Review, Safety Program Distribution, Vehicle Inspections, DOT Compliance, Accident Analysis and Prevention

• Raise Service orders for maintenance activities relating to the client’s operational equipment and the processing of all associated invoices
• Maintain Service order processing levels following agreed SLA’s
• Update service orders with relevant maintenance records, Technically Complete, and ensure relevant maintenance plans are managed effectively
• Process internal inventory stock movement relating to all operational maintenance
• Creation of Purchase Requisitions against external vendors relating to maintenance activities and the processing of all associated invoices
• Review and monitoring of Non-Personal Mailboxes
• Deal with day-to-day accounts queries relating to fleet and facilities external vendor activities
• Provide additional admin support to other engineering functions
• Update relevant planned or unplanned maintenance schedules
• Progress chasing of maintenance data/records to ensure compliance with legal standards
• Work with all distribution areas (drivers/supervisors) to ensure preventative maintenance tasks are initiated and actioned
• Ensure that all activities are carried out safely with full regard to Health and Safety legislation, including awareness of potential Safety issues highlighted from submitted defect reports

Skills: Service Order Management, SLA Compliance, Maintenance Record Updating, Inventory Management, Purchase Requisition Creation, Accounts Query Resolution, Admin Support, Maintenance Scheduling

• Update the system, checking and clearing alerts, ensuring recording of activities for all drivers in the scope of the Working Time Directive regulations
• Produce hours worked and working time compliance reports
• Check the report and issue reminders to Managers for vehicles approaching the day limit since the last download
• Check the “Drivers Vehicle Check” sheets, ensuring completion in full and defect-free. 
• Query missing or incomplete check sheets with drivers and monitor compliance daily, raising issues or reported defects to the Fleet Manager
• Update the insurance database, process accident returns, and penalties.
• Check driver comments upon completion with delivery notes on customer accounts
• Collect data and update on system
• Assist in updating the Fleet Maintenance System, CRM system, including raising of purchase orders, updating driver training records within the HR system, and recording of safety information on the SharePoint site
• Update vehicle paper files, filing documents, and ensuring all is accounted for
• Liaise with workshops and drivers for basic vehicle bookings and assist in the planning of courses

Skills: System Updates, Compliance Reporting, Driver Check Monitoring, Fleet Manager Liaison, Insurance Database Management, Data Collection and Entry, Fleet Maintenance System Updates, Vehicle Document Management

• Direct client service experience, preferably in a fleet-related role
• Previous experience and/or knowledge of vehicles and construction equipment
• Previous experience working in an office setting
• High proficiency in Microsoft Office, with emphasis on Excel
• Working knowledge of JDE or a large ERP system
• Comfortable with repetitive tasks and high attention to detail
• Strong interpersonal skills, displaying superior verbal and written communication skills
• Excellent time management and organizational skills, and the ability to work on multiple projects
• Demonstrated commitment to meeting customer expectations
• Highly motivated, efficient, and focused
• Proven ability to work in a fast-paced, high-volume work environment

Qualifications: BA in Business Administration with 2 years of Experience

• Working experience in a similar role
• Excellent knowledge of the Microsoft Office products, including MS Word, Excel, PowerPoint, and Outlook
• Familiarity with ERP systems, particularly Oracle
• Strong organisational and analytical capabilities with attention to detail
• High levels of integrity and professionalism at all times, with a proven ability to multitask
• Ability to work well in a fast-paced target target-driven environment
• Sound judgment and decision-making skills, and the ability to work under pressure
• Excellent influencing, interpersonal, and communication skills
• Capable of working on their own initiative
• Customer-focused and a good team player
• Enthusiastic, committed self-starter with a proactive approach to problem solving

Qualifications: BA in Logistics Management with 3 years of Experience

• Strong proven Customer Service experience.
• Experience working in a busy department with tight deadlines.
• The ability to accept and embrace change as a constant and unpredictable feature of the working environment.
• Can communicate clearly with the team to achieve targets and goals.
• Be able to build positive and trusting relationships.
• Be open to different opinions and seek a collaborative approach.
• A sense of urgency and the desire to improve the delivery of services, and a commitment to continuous improvement.
• Excellent organisational abilities, attention to detail, and able to prioritise workloads
• Motivated with good written and verbal communication skills.
• Knowledge and experience with Maximo
• IT literate with strong experience of working with Microsoft Word, Excel, and PowerPoint software.

Qualifications: BA in Supply Chain Management with 1 year of Experience

• Experience in an administrative and/or fleet support role
• Demonstrated understanding of LMVs, Heavy Vehicles, and/or plant and equipment
• Must have strong Microsoft Excel skills
• Demonstrated ability to communicate effectively with a range of people from different backgrounds.
• The ability to manage multiple tasks.
• Ability to liaise with and coordinate resources in an operational environment.
• Proven experience in computer skills, including the ability to operate computerised spreadsheets, word processing programs, and email at a proficient level
• Strong verbal and written communication skills, and able to communicate with a wide variety of people
• Developed administrative and planning skills with time management skills – ability to prioritise
• High levels of self-discipline and self-motivation with a service and customer-focused approach

Qualifications: BA in Transportation and Logistics with 2 years of Experience

• Knowledge of or experience working with the Department of Transportation and/or the Department of Revenue
• An existing understanding of state-to-state titling and registration processing for vehicles
• Strong foundation in working with spreadsheets (Excel and Google Sheets), using Pivot Tables, and generating reports
• Strong knowledge of Safety Key Performance Indicators (KPIs)
• The ability to work and collaborate with departments across the organization
• High attention to detail and prioritizing accuracy when completing the work
• Exceptional organizational, time management, and multitasking skills
• Be a team player through and through
• Excellent verbal and written communication skills for communicating with internal and external parties in a manner that is both articulate and professional.
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
• Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keep the co-worker's or customer’s needs at the forefront of every interaction.

Qualifications: BA in Operations Management with 3 years of Experience