Job Summary: 

• Identifies the financial needs of new and existing members through open-ended questions and job-related tools
• Provide products and services to members to maximize quality relationships with the credit union
• Open new accounts, process consumer and mortgage loan applications
• Assist members with account transactions, and demonstrate the use of automated services to new and existing members to increase the use of automated services such as online banking, eStatements, and bill pay set-up
• Promote and educate members on credit union products and services based on member needs that are realized from member conversations
• Answer member questions regarding their account and all products/services, including ACH transactions, stop payments, VISA Debit Cards, online banking, Bill Pay, wire transfers, Share Certificates, deposit rates, IRAs, and account histories
• Respond to members’ requests, problems, and concerns
• Troubleshoot issues and/or direct them to the appropriate person for specific information and assistance
• Handle more complex questions and problems for other branch staff
• Accountable for achieving individual performance goals and expectations
• Provide prompt, consistent, courteous, and personal service to members
• Be subject to the required registration process, which includes a criminal background and credit check
• Failure to meet or maintain any of the NMLS registration requirements 
• Adhere to all Westerra policies and procedures and Federal and State laws and regulations applicable to the credit union

Skills on Resume: 

• Financial Analysis (Hard Skills)
• Product Promotion (Soft Skills)
• Account Management (Hard Skills)
• Loan Processing (Hard Skills)
• Member Education (Soft Skills)
• Transaction Handling (Hard Skills)
• Problem Solving (Soft Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Monitor the financial services process for their assigned teams and clients related to client deposits
• Reconciliation for client trust accounts, and disbursement of client funds, i.e., review client trust fund deposits and enforce current signature rules by policy guidelines
• Monitor client trust account balances to ensure trust accounts remain within the current Social Security limits
• Work directly with employees to help manage overage (e.g., over limit) and low dollar value (e.g., excess spending) to support clients in maximizing funds
• Follow policies regarding the disbursement of petty cash, including the disbursement of client assistance funds for assigned clients, teams, and locations
• Ensure compliance with all local and federal regulations regarding recurring deposits and the use of funds in client trust accounts
• Enforce financial services policies, procedures, and workflows with employees, e.g. understand and guide the execution of client loan requests, and ensure proper approvals for all disbursement of client funds
• Work with the Supervisor to ensure adequate staffing of the financial services function during holidays, vacations, or other planned/unplanned time off
• Work collaboratively with employees for recurring client payments such as rent, utilities, and/or recurring bills
• Work with employees to resolve or implement appropriate spending strategies relative to accumulated funds to comply with SSA guidelines
• Establishing and maintaining effective relationships with members by providing excellent member service

Skills on Resume: 

• Funds Monitoring (Hard Skills)
• Account Reconciliation (Hard Skills)
• Policy Enforcement (Hard Skills)
• Compliance Management (Hard Skills)
• Funds Disbursement (Hard Skills)
• Staff Coordination (Soft Skills)
• Strategy Implementation (Soft Skills)
• Relationship Management (Soft Skills)

Job Summary: 

• Responsible for maintaining accurate financial transactions, records, reconciliations, and audit work streams for all assigned groups/PAX 
• Apply and distribute all school/fundraising monies and group/traveler discounts 
• Communicate and accurately perform timely transactions related to invoicing of additional travel services secured by the group and/or PAX 
• Manage group and traveler attributes and key data elements to reflect correct trip costs and ensure operations (air/bus/hotel) efficiencies
• Execute established communications and transaction protocols to manage school/traveler paid-in and balance dues across milestones to the final payment due date and the departure date
• Negotiate and implement established payment plans with RP and/or coordinate payment plan options with Retention Specialists
• Execute timely post-trip reconciliations to accurately determine Group/RP over/under payments, balance dues, refunds, and final PL payout
• Transact and prepare properly all source documents required by finance to facilitate refunds and payouts within WS policies
• Facilitate WorldStrides collections protocols (communications, paperwork, work streams) established for post-trip balances due for RPs not on an extended payment plan
• Carry out different types of research and analyses to provide accurate answers to customers' many questions, and to offer consistently outstanding customer service
• Refer customers to the appropriate experts for more information

Skills on Resume: 

• Financial Reconciliation (Hard Skills)
• Funds Distribution (Hard Skills)
• Transaction Management (Hard Skills)
• Data Management (Hard Skills)
• Payment Negotiation (Soft Skills)
• Post-Trip Analysis (Hard Skills)
• Research Analysis (Hard Skills)
• Customer Referral (Soft Skills)

Job Summary: 

• Provide client-specialized servicing to mutual fund investors
• Correspond with and contact Dealers and Investors
• Efficiently and accurately report the daily cash flows into and out of mutual funds for Clients
• Support the Broker/Dealer community with day-to-day NSCC transactions and data flows
• Process daily money movement transactions via wire or ACH
• Facilitate Broker/Dealer compensation, including 12 b1 payments, A and C Share Load Fund payments, and underwriter payments
• Work with the Distributor on the establishment of new Broker/Dealers, along with branch and representative establishment at the account level
• Specializing in retail lending and recommending solutions 
• Enable members to achieve personal financial objectives
• Provide needs-based advice, counseling to members on financial matters 
• Family budgeting, credit management, and investment/retirement planning
• Identify opportunities to generate sales and new members

Skills on Resume: 

• Client Servicing (Soft Skills)
• Transaction Reporting (Hard Skills)
• NSCC Transactions (Hard Skills)
• Money Movement (Hard Skills)
• Compensation Facilitation (Hard Skills)
• Account Setup (Hard Skills)
• Financial Counseling (Soft Skills)
• Sales Identification (Soft Skills)

Job Summary: 

• Conduct consultative, relationship-building sales calls via the telephone with participants, employers, and agents
• Analyze financial information obtained from clients to determine appropriate strategies, products, and services
• Provide information/education to clients about the purpose and details of financial products, services, and strategies
• Build and maintain the client base, keep client plans up-to-date, and acquire new clients on an ongoing basis
• Provide knowledgeable, objective financial guidance and customized strategies to consumer segments that demand high-quality service
• Develop and implement business marketing plans
• Help families, individuals and businesses plan their financial futures through insurance and investment products
• Prospect for potential clients
• Discuss the financial concerns and needs of individuals by acting as their financial advisor
• Present potential solutions using a world-class suite of products and services
• Create an atmosphere of trust to establish a personalized relationship with customers and offer excellent service
• Promote the products offered, guide customers through the wide variety of financial products and services, and propose new products that meet their needs

Skills on Resume: 

• Relationship Sales (Soft Skills)
• Financial Analysis (Hard Skills)
• Client Education (Soft Skills)
• Client Acquisition (Soft Skills)
• Financial Guidance (Soft Skills)
• Marketing Development (Hard Skills)
• Financial Planning (Soft Skills)
• Product Promotion (Soft Skills)

Job Summary: 

• Perform all functions associated with account maintenance, for example, personal and account data changes, address changes, account closures, account renewals and stop payment orders
• Open and closing accounts, including savings, checking, money market, certificate of deposit, and club accounts
• Order checks for member accounts
• Complete payroll deductions and authorization forms and forward them to the appropriate department for action and/or document storage and retrieval
• Maintain knowledge of documents, department policies and procedures, pertinent regulations, loan rates and terms, and all credit union products and services
• Interviewing, taking applications, gathering information, and processing documentation on loan requests
• Process applications for approval, denial, or counteroffer within the limits of authority and notify applicant(s) of loan decisions in a specified time frame
• Prepare adverse action notifications and counsel members regarding financial matters and loan disqualifications
• Service loans by processing such items as payoff refinances, problem loan workout arrangements, address changes, payment extensions, collateral releases, title issues, and payment due date changes
• Responsibilities include reconciling member inquiries regarding shares, loans, and visa accounts, processing requests for wire transfers, and maintaining accurate member records

Skills on Resume: 

• Account Maintenance (Hard Skills)
• Account Opening (Hard Skills)
• Check Ordering (Hard Skills)
• Document Management (Hard Skills)
• Loan Processing (Hard Skills)
• Decision Notification (Soft Skills)
• Financial Counseling (Soft Skills)
• Member Servicing (Soft Skills)

Job Summary: 

• Understand clients' financial positions and provide viable strategies based on customers' needs and goals
• Monitor market trends and develop in-depth knowledge of financial concepts to advise clients accordingly
• Develop long-term rapport with customers and foster profitable networks
• Identify value gaps and network with possible clientele
• Work with clients to assess their future financial needs regarding significant life events such as starting families, sending children to college, moving, and retiring
• Conduct reporting and relevant analysis using results to conclude, make recommendations, and continually assess the effectiveness of programs, policies, and practices
• Participate fully as a member of the team and support a positive and service-oriented work environment
• Works directly with members to address and process requests via telephone
• Promotes a sales and service culture by cross-selling the Credit Union’s products and services
• Communicate with new and existing clients for business and networking
• Maintaining a satisfactory criminal and credit report may result in a rescission of the offer or termination of employment

Skills on Resume: 

• Financial Advising (Hard Skills)
• Market Monitoring (Hard Skills)
• Relationship Building (Soft Skills)
• Network Expansion (Soft Skills)
• Needs Assessment (Soft Skills)
• Data Analysis (Hard Skills)
• Team Collaboration (Soft Skills)
• Cross-Selling (Soft Skills)

Job Summary: 

• Process payments made to the University and complete daily balancing/reconciliation
• Answer the office's main phone line and answer questions related to financial aid and student accounts
• Make appointments for the office staff and assist with special projects 
• Prospecting/hunting for new clients through networking and referrals
• Develop and maintain long-term relationships with clients
• Provide comprehensive financial solutions through fact gathering and needs analysis
• Expand personal knowledge and skills through ongoing professional development and joint work with fellow associates
• Monitor various loan queues to ensure loan applications are expedited through the consumer loan origination process
• Analyze and review documentation related to consumer loan applications
• Provide support to employees and members
• Establish and build relationships with members
• Ensure their financial needs are met with appropriate products and services

Skills on Resume: 

• Payment Processing (Hard Skills)
• Account Reconciliation (Hard Skills)
• Client Prospecting (Soft Skills)
• Relationship Building (Soft Skills)
• Financial Analysis (Hard Skills)
• Professional Development (Soft Skills)
• Loan Monitoring (Hard Skills)
• Member Support (Soft Skills)

Job Summary: 

• Collection of written-off accounts and ensuring adherence to established procedures and policies
• Negotiate payment terms and methods using critical thinking skills and thorough questioning to overcome objections
• Assist consumers in the context of appropriate payment solutions in a pleasant and professional manner
• Maintain a clean and safe work environment and ensure that objectives/targets are met
• Conduct all marketing and networking activities to develop business and build the book of clients in the St. Louis metro area
• Build trust and rapport with individuals, self-employed, and business owners
• Consult with clients to learn about their needs, their dreams, and their circumstances to coach them into financial independence
• Adhere to a predefined process and procedure for effective client management
• Set appointments and meet with clients
• Learn the ins and outs of the products such as Life Insurance, Retirement Services, Mutual Funds, and College Savings Plans
• Study and pass the Life and Health Insurance tests to get licensed to sell

Skills on Resume: 

• Debt Collection (Hard Skills)
• Negotiation Skills (Soft Skills)
• Payment Assistance (Soft Skills)
• Environmental Safety (Soft Skills)
• Business Networking (Soft Skills)
• Trust Building (Soft Skills)
• Financial Consulting (Soft Skills)
• Product Knowledge (Hard Skills)

Job Summary: 

• Promote suitable advice and services to the clients
• Create and maintain good rapport with clients by offering good-quality services
• Provide solutions and recommendations for client financial goals
• Implement and review clients' financial portfolios
• Handle the opening of new accounts for commercial relationship managers and walk-in customers
• Coordinate legal account documentation to ensure compliance with various regulations
• Provide backup for CSRs during peak hours
• Assist management with various operational duties and responsibilities
• Act as a liaison with various internal business partners to facilitate client onboarding
• Offer and cross-sell bank products and services
• Provide exceptional customer service for miscellaneous account issues that occur within the banking center
• Abide by Texas Capital Bank policies, procedures, and regulatory compliance guidelines

Skills on Resume: 

• Client Advising (Soft Skills)
• Relationship Management (Soft Skills)
• Financial Planning (Hard Skills)
• Portfolio Review (Hard Skills)
• Account Opening (Hard Skills)
• Compliance Management (Hard Skills)
• Operational Support (Hard Skills)
• Cross-Selling (Soft Skills)