• Drive consistency with brand standards to achieve operational excellence, reduce costs and improve brand performance 
• Assist OD in overseeing the ongoing documentation and refinement of operational best practices for the brand
• Assist OD in overseeing the regular on-site inspection process and monitor compliance with brand standards and state and local regulations
• Effectively manage cost categories including COGS, labor, controllables and fixed expenses resulting in meeting or exceeding period, quarterly and annual targets.
• Track and report on financial or statistical information related to store performance as requested by executive leadership 
• Develop, manage and influence business relationships with vendors/third parties to achieve the best value for the brand
• Assist OD in overseeing the new store opening and training teams to ensure operational excellence from the start at all locations
• Develop and manage the operations team according to department staffing needs and continually strive to help them reach full potential
• Hold store management accountable for adhering to operational policies and procedures
• Coach managers and franchise operators to drive gross profit and brand loyalty
• Ensure required permits, licenses and certifications are renewed and posted in a timely manner
• Franchise and corporate store support

Skills: Brand Compliance, Operational Excellence, Financial Management, Vendor Relations, Store Performance Tracking, Team Development, Franchise Support, Regulatory Compliance

• Collaborate with Field Support Supervisor or Field Support Partners to help escalate trends including common questions and areas of concern for the clinics, and troubleshoot solutions for clinical ops or RCM workflows
• Assist Field Support Trainer with training initiatives within territory remotely or in the clinic.
• Author and deliver training sessions for new hires, clinical staff, and leadership within the scope of clinics, both on-site and virtually, also contributing with training collateral.
• Obtain Authorization for escalated accounts, identify gaps in the authorization process for accounts and work these accounts to resolution for clinics
• Drive improvements in CIV Submission rates, Reductions of denials related to Patient Registration, Credentialing, and Authorization, and POS Collections
• Support onboarding support and training for OSS and MSSC positions
• Perform account audits as directed by Field Support Supervisor or Field Support Partner (QA reports, clinic-focused audits, account type audits)
• Maintaining and operating small small-diameter carbon sequestration reactor
• Keeping site ship shape.
• Implementing organizational systems for tools and spare parts
• Helping build and troubleshoot large-scale pilot plant reactor
• Sending materials samples for testing and to customers
• Maintaining inventory of feedstocks, biographite and run samples.

Skills: Field Support Collaboration, Training Development, Authorization Management, Process Improvement, Onboarding Support, Account Audits, Reactor Maintenance, Inventory Management

• Conduct Branch Control Inspections
• Ensure operational controls are being adhered to and branches are exam ready at all times with all compliance and regulatory requirements
• Provides detailed feedback to Field Operation Manager on observations and results of BCIs and Quality Control Reporting
• Provide feedback to staff members on operational findings
• Assist in the onboarding of new Branch Managers, Teller Managers and Relationship Banker Ops Specialists
• Monitor and follow-up with management on operation reports
• New Account opening, missing documents, mis-managed accounts, returned deposit items, BAI, overdue compliance training
• Reviews and monitors compliance with CIP
• Oversee and communicate trends on Teller Over & Shorts
• Provide reporting to the Field Operations Manager in relation to all Performance Standards

Skills: Branch Inspections, Operational Compliance, Feedback Reporting, Staff Training, Performance Monitoring, Account Management, Compliance Monitoring, Teller Oversight

• Reviews approved exceptions on file and updates Field Operations Manager and Branch Management as exceptions expire
• Reviews and audits system access reports to ensure appropriate rights are assigned by position category
• Supports the Director of Retail Administration with the oversight of the Auditcon combination management including assignment and changing of combinations and setup of new branches
• Perform, evaluate and complete required due diligence for all new & existing Retail Vendors, including contract/agreement review, various risk assessments via Wolf Pac, and obtaining required reports such as SOC reports, Financial Statements, Insurance Certificates
• Provides telephone support to retail staff in resolving technical problems, product and service questions, operational questions, transaction processing and settlement issues.
• Research and resolve inquiries promptly. 
• Monitor and record information obtained from calls/assistance to identify training opportunities and changes in procedures/polices/regulations and make recommendations for improvements.
• Manages multiple installations concurrently with multiple vendors
• Identifies opportunities for Field Operations engagement
• Supports in-field material and reporting needs

Skills: Exception Review, System Audits, Vendor Due Diligence, Retail Support, Problem Resolution, Process Improvement, Installation Management, Field Operations Engagement

• Develops tools and training to support dispenser placement
• Monitors sales commitments to ensure on-time order delivery
• Identifies and resolves issues involving product and/or dispenser orders
• Assesses and manages risk involved in each installation
• Provides feedback to improve dispenser installation process
• Field Operations Process Management
• Coordinates Enterprise dispenser installation and DHA processes for all market channels
• Provides feedback to improve dispenser installation process
• Monitors sales commitments to ensure on-time order delivery for installation projects
• Manages installation logistics from end-user to installers and resolves issues involving product and/or dispenser orders related to installation projects
• Coordinates scheduling for Field Service Representatives and Project Managers

Skills: Dispenser Placement, Order Management, Risk Assessment, Process Improvement, Field Operations, Installation Coordination, Logistics Management, Scheduling Coordination

• Experience in operating, servicing and repairing generators
• Excellent organization and planning skills
• Ability to work independently, without extensive supervision and direction
• Proficient in English, Dutch, French and/or German
• Strong computer skills (Word, Excel, PowerPoint, Outlook, Video conferencing tools)
• Exceptional air traffic control skills.
• Exceptional written and verbal communication skills.
• Experience in visual data collection operations and/or field operations.
• Experience working on a mapping product.
• Experience collaborating with highly technical partners.
• Device management experience.

Qualifications: BA in Environmental Science with 4 years of Experience

• Knowledge of Training or information systems related to client service and broking
• Knowledge of agency management systems
• Experience with large and complex projects and track record of implementation support
• Knowledge of process mapping, automation and technologies
• Experience and knowledge of working in a global services organisation
• Ability to influence stakeholders and communicate well at all levels, with delivery to suit the audience
• Ability to structure, analyse and present ideas and data, as well as resolve problems
• Strong communication skills, written, verbal, and presentation
• Software and hardware technology and systems, including knowledge of Microsoft Office applications
• Aptitude to assess, suggest, and apply business processes and technology effectively
• Process, operations management and organisation design oriented, an organiser with strong planning ability and attention to detail
• A strong personal desire to achieve excellence
• Excellent stakeholder management

Qualifications: BS in Geography with 5 years of Experience

• Strong organizational and project management skills for successful outcomes. Can efficiently allocate time and resources to deliver the most significant impact to the organization.
• Ability to take ownership of a project from inception to end.
• Strong communication skills, able to understand technical operating procedures, ask questions, and share observations.
• Experience in the use of hand and power tools associated with sign fabrication, tools in possession a plus
• Ability to utilize internal software to maintain detailed project notes and progress reports.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
• Positive attitude and an ability to receive, process, and provide objective feedback.
• Ability to read, write, speak and understand the English language in a business environment.
• Great communication, relationship-building, and problem-solving skills
• Able to prioritize and juggle a variety of tasks

Qualifications: BA in Business Administration with 4 years of Experience

• Ability to develop relationships with key decision-makers
• Ability to build relationships with both internal and external customers
• Ability to identify, qualify, and resolve customer objections, problems, and needs in a diplomatic manner
• Ability to develop strategies, action plans, and metrics to monitor results
• Ability to communicate ideas, challenges, and solutions
• Ability to communicate and give presentations in front of groups
• Ability to convey processes and training
• Ability to listen to others and appropriately act on information provided
• Ability to multi-task, prioritize, organize, and coordinate projects to meet simultaneous deadlines
• Ability to work independently with minimal supervision and under continual deadline pressure
• Ability to work effectively in both a team and individual setting
• Ability to work effectively in a fast-paced organization
• Ability to use a variety of computer programs to track results (Salesforce.com, Word, Excel, Email, Internet, etc.)

Qualifications: BS in Engineering Management with 3 years of Experience

• Experience with the installation, maintenance, repair, testing and configuration of Information Technology equipment including network devices, Remote Terminal Units, telecommunication circuits, two-way radios, mobile computing, voice, data, video, and other devices
• Experience with and working knowledge of the National Electric Safety Code (NESC) and the National Electric Code (NEC) preferred.
• Experience in creating and/or interpreting engineering drawings, electrical schematics, equipment manuals, instruction manuals and procedures to develop accurate work plans.
• Ability to work effectively with engineering and management personnel, along with interfacing and working cooperatively with customers, contractors and the general public, in a professional and courteous manner.
• Ability to meet customer needs and foster good working relationships.
• Proficiency with PC software applications including Microsoft Office (Word, Excel, Access, PowerPoint, etc.), SAP, and various industry-standard telecommunications Network Management Systems.
• Ability to work effectively both independently and in a team environment
• Ability to manage, organize and prioritize work while maintaining strong attention to detail.
• Effective oral and written communication skills.
• Excellent time management, organization, and problem-solving skills.
• Commitment to public health and customer service.

Qualifications: BA in Logistics Management with 5 years of Experience