• Provide pricing quotations and accept orders for booking export shipments
• Ensure the completeness and correctness of export documentation
• Perform AES filings
• Adhere to and develop processes and procedures for maintaining and ensuring governmental compliance
• Coordinate shipping, delivery and customs processes with international agents, shipping lines, and carriers
• Tracking of outbound shipments with ocean and air freight carriers and providing updates to the client
• Deep understanding of FCL/LTL/TL and air carrier and delivery process
• Accurate and timely distribution of documentation
• Arrangement of timely cargo pickup and delivery
• Negotiation of freight rates with common carriers and warehouses
• Perform in a multinational office environment
• Establishment of best practices and the performance of duties in accordance with internal and client-established KPIs

Skills: Pricing & Order Management, Export Documentation, AES Filings, Compliance Management, Shipping Coordination, Shipment Tracking, Freight Negotiation, KPI Adherence

• Manage the financial transaction of cash applications per vessel, coordinate with customers on accounts, issue financial transactions related to interest adjustments and early payments as well as finalize pricing activity for each vessel shipment.
• Coordinate and prepare documents pertaining to credit and debit memos for early or late payment to customers.
• Record and track vessel shipments and associated activity to report out to internal partners
• Provides accurate and timely completion of required export documentation, inclusive of shipper’s letters of instruction, invoices, and packing lists in compliance with governmental, customer-specific, and Letter of Credit and Cash Against Documents requirements.
• Interfaces with internal and external customers, freight forwarders, international customer service, documentary companies, and the shipping department to ensure timely coordination and logistics of shipments.
• Ensures compliance with export administration and control within government rules and regulations, including accurate and timely filing of appropriate Electronic Export Information.
• Assists with documenting and maintaining work instructions as related to job-specific functions as well as customer and country-specific requirements.
• Responsible for import/export documentation, customs affairs, product registrations, DG package application, etc.
• Coordinate with shipping lines/forwarders, technical, marketing, PS and suppliers to handle importation/exportation including product category identification, HS code confirmation, trade and delivery term, tariff payment, onsite inspection, etc.
• Ensure clearance of import/export shipments are in compliance with regulations and rules.
• Follow up on imports and export shipments on time.
• Handle related payments and invoices in the system.
• System order handling.

Skills: Financial Transactions, Credit/Debit Memos, Shipment Tracking, Export Documentation, Customer Coordination, Compliance Management, Import/

• Prepare documentation for international shipments of vessels, railcars, and trucks in documentation instructions from customers.
• Create and maintain electronic and physical files to capture vessel documentation and ensure SOX controls.
• Manage documentation from sales to shipping, collaboration and coordination of issues for customers, sales teams, vessel coordination, vessel agents, customs brokers, labs and government entities.
• Coordinate bank transactions specific to letters of credit and collections, ensuring documentation meets letter of credit requirements.
• Maintain Foreign Trade regulations and compliance by providing agents with SED (Shipper’s Export Declaration) filings for U.S. Customs.
• Expedite documents to reduce demurrage and financial penalties. 
• Enter vessel shipment records into the marine insurance database.
• Complete and sign the IMSBC (International Maritime Solid Bulk Cargoes) declaration for vessel agents.
• Ensure all parties involved in transactions are screened through the denied party database. 
• Prepare or request Proforma documents for review by customers.
• Complete, sign and obtain final vessel documentation (Invoice, BL, COA, CO, Weight, etc.) for delivery to customers.
• Review Salesforce/SAP orders and collaborate with business partners to ensure customer data is correct for invoicing accuracy. 
• Responsible for data governance and accuracy for the designated geography.
• Coordinate, expedite, and provide shipment data to teams responsible for Salesforce/ SAP transactions. 

Skills: Documentation Preparation, Compliance Management, Transaction Coordination, Letter of Credit Management, Export Filings, Document Expedite, Data Governance, Invoicing Accuracy

• Reacting to customer loading and delivery schedules, and liaising with customers during the transit of the product to the delivery point
• Reduce KPI’s and provide efficient delivery performance for each customer
• Review the profitability of jobs for each customer, ensuring all extra costs are charged to customers and all jobs are charged out correctly and efficiently, maintaining profit margins on each job
• Instigate investigations with any customer complaints, liaising with the safety department and the Operations Manager
• Ensure that root cause analysis is carried out, and fed back to the customer with the results of the investigation and the relevant corrective actions
• Ensure a positive culture exists within the contract team in Widnes
• Maintain nominated accounts, providing first-class service and financial performance to these accounts
• Ensuring that operational key performance indicator information is provided on time and in full
• Liaising closely with the customer base to ensure effective and regular communication is delivered
• Respond to any customer complaints - Accident, incident and complaints investigation reporting
• Partner and collaborate with Product Management, Sales, Customer Service, Mosaic International, Inventory Control, Distribution Services and Billing Admin
• Create, manage, and resolve cases assigned in Salesforce to capture customer concerns.

Skills: Customer Liaison, KPI Management, Profitability Review, Complaint Investigation, Root Cause Analysis, Account Management, Operational Reporting, Salesforce Case Management

• Support shipping and receiving functions at the configuration centers and from global manufacturers
• Coordinate the most cost-effective means to ship freight within expected requirements.
• Support the requirements around labeling hazardous materials and providing DG paperwork to vendors.
• Assist with all required shipping documentation (Letter of credit, Ocean Bill of Lading, Service Report Log, commercial invoices, descriptions, HTS #, Schedule B, all import and export documentation, filing AES, etc.) for import and export functions.
• Monitor and measure carriers, and all vendors during the transportation process including custom brokerage and delivery.
• Process and correct miscellaneous shipment cost issues.
• Ensure trade guidelines are followed.
• Proactively work to resolve all shipping exceptions while goods are in transit
• Ability to effectively Listen and communicate clearly to team members and vendors of status information an service requirements.
• Interface directly with customs brokers and/or government agencies (FDA, USDA, USCBP, DEA) to resolve issues with entries inbound into the US or provide additional information.
• Ensures that appropriate actions are taken to resolve customer's problems and concerns.
• Help with shipping, receiving, and record-keeping for all shipment transactions.

Skills: Shipping Coordination, Cost Optimization, Hazardous Material Labeling, Shipping Documentation, Carrier Monitoring, Shipment Cost Resolution, Trade Compliance, Customs Coordination

• Strong time management skills
• Understand Bills of lading, terms of sale
• Understand Imports and Duty
• Familiar with custom documents, 3461, 7501, HTS/ECCN classifications, delivery orders
• Understand International and Domestic documents and charges applicable
• Ability to monitor, track, and update workflows
• Understanding of transportation limitations and regulations
• Understand truck transportation, dispatching of documents and pre-dispatching of import documents.
• Experience with International shipping A-Z for density, size limitations, regulations, and requirements.
• Experience with Domestic LTL and truckload services, multi-modal cargo density, linear ft rule, etc.
• Ability to prepare shipping documentation / Handling of shipments from A-Z.
• Knowledge current regulations and changes with DOT, CBP, USDA, AD/CVD, FDA, EOA, TSA and all other US Government laws.
• Efficient with Microsoft and Google products.

Qualifications: BA in International Business with 4 years of experience

• Ability to deal with problems involving a few concrete variables in standardized situations
• Ability to add subtract, multiply & divide in all units of measure, using whole numbers, common fractions & decimals
• Ability to compute rate, ratio & percent
• Knowledge & skill of sound planning & organizational skills
• Knowledge of JDE
• Knowledge of shop safety as normally acquired through 6 months to 1 year of shop experience
• Knowledge of occupational hazards & safety rules
• Experience with import/export procedures, international freight
• Experience in Manufacturing Environment
• HS coding and regulation knowledge
• Excellent interpersonal skills
• Knowledge of a Global Trade Management System
• Understanding of export rules and regulations, Incoterms, export documentation requirements, standard processes and business policies
• Excellent data entry skills
• Strong expertise in spreadsheets, internet applications and ERP systems

Qualifications: BS in Supply Chain Management with 3 years of experience

• Excellent communication skills (verbal and written), communicates clearly and concisely to obtain positive results
• Effective interpersonal skills, including proven abilities to listen, and comprehend.
• Strong planning and organizational skills
• Ability to be profit conscious
• Ability to work independently as well as part of a team
• Ability to establish priorities and accomplish multiple tasks
• Ability to work with demanding deadlines
• Ability to efficiently solve problems, proven analytical skills
• Proficient computer skills (solid data entry with high accuracy rate, email, internet, excel, word, etc.)
• Solid knowledge of export procedures/documentation
• Good knowledge of international geography including countries and major cities
• Experience with completing export/freight documentation
• Experience of working within a freight forwarder

Qualifications: BA in Logistics and Transportation with 4 years of experience

• History of export customer service skills within an export customer service environment
• Strong self-motivation with open and clear communication skills, both written & verbal
• Experience in organizing and prioritizing workloads
• Solid understanding of IATA/IMDG regulations and appropriate qualification
• Experienced at working in a pressured environment
• Solid understanding and experience of Export license requirements and Export documentation
• Experience with export documentation preparation as per destination country requirements and regulations.
• Strong problem-solving skills and the ability to think and respond quickly to customer service issues.
• Knowledge of Microsoft Office (including PowerPoint), internet, web-based and job-specific software applications.
• Good working knowledge of domestic and international geography including countries, major cities, and seaports.
• Basic knowledge of U.S. Administration Regulations (FAA, FMC, EAR, Hazmat) and other government agency requirements.
• Strong verbal and written communication skills and PC skills.

Qualifications: BS in Business Administration with 3 years of experience

• A proven track record in global freight, trade compliance and customs management.
• Experience in coordinating logistics by air, sea and land
• Effective communicator, with a good telephone manner and customer service skills
• Ability to manage own time whilst working within a busy team and office.
• SAP experience
• Experience working directly with international logistics and direct experience with international customers and vendors
• Experience with food manufacturing imports and exports
• Extremely accurate and organized, with strong attention to detail
• Proficiency with Microsoft Excel such as SAP and GTS experience
• Knowledge of International shipping terms
• Understanding the quoting process of U.S. and overseas clients
• Understanding of TSA regulations
• IATA and/or IMDG certified

Qualifications: BA in International Relations with 4 years of experience