Job Summary: 

• Direct and control activities of a broad functional area through multiple departments, business lines, and divisions. 
• Have overall responsibility for decisions and management of all customer service call centers and workforce planning within the enterprise. 
• Maintain oversight and control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods. 
• Make final decisions on operational matters and be accountable for financial contribution and the attainment of current and long-range objectives for the lines of business. 
• Provide overall strategic direction, coach, and mentor senior staff. 
• Provides strategic direction on customer service department procedures as well as corporate and/or organizational practices and authorizes their implementation. 
• Accountable for all operational results within assigned call centers.
• Manage a team of call center leaders. 
• Detailed knowledge of the company allows for innovative concepts and promoting new ideas. 
• Recognized as an influential leader.
• Plan concerning the business unit, operational excellence, RPA, and financial planning. 

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Budgeting (Hard Skills)
• Workforce Planning (Hard Skills)
• Operations Management (Hard Skills)
• Leadership (Soft Skills)
• Decision Making (Soft Skills)
• Change Management (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Set the strategy for the development of the contact centers, staying abreast of new practices and technologies.
• Create value for customers by automation, process governance, incorporating technology, etc.
• Ensure best practices, develop continuous improvement plans, and improve efficiency.
• Provide coaching and mentoring to the contact center leadership team.
• Approve and implement streamlining opportunities and process improvements.
• Manage engagements with all internal and external stakeholders.
• Lead inspire and coordinate the team at all levels to create motivated and engaged colleagues.
• Ensure strong and comprehensive client-oriented governance models.
• Inculcate the practice of continuous improvement of services to achieve high performance.
• Responsible for effective talent management and workforce planning.

Skills on Resume: 

• Strategy Development (Hard Skills)
• Process Automation (Hard Skills)
• Continuous Improvement (Hard Skills)
• Coaching and Mentoring (Soft Skills)
• Process Streamlining (Hard Skills)
• Stakeholder Management (Soft Skills)
• Team Leadership (Soft Skills)
• Talent Management (Hard Skills)

Job Summary: 

• Maintain a comprehensive knowledge of products and services and how they can benefit customers.
• Manage and track sales and progress in customer relationship management software.
• Support customers after initial sales to ensure satisfaction and realize opportunities for further transactions.
• Identify and locate new clients through a variety of methods, including networking and cold calls.
• Apply knowledge of the field and product features to match products to the needs of clients.
• Answer inquiries from clients concerning products, their uses, and the industry at large.
• Provide bid specifications to clients, such as quotes, and credit terms.
• Negotiate prices, terms of sales, and service agreements, prepare contracts, and submit orders.
• Collaborate with Executive leaders to confirm that contracts are accurate and efficient and that products are distributed.
• Prepare and report results, the status of accounts, and leads to Executive Leadership.

Skills on Resume: 

• Product Knowledge (Hard Skills)
• CRM Management (Hard Skills)
• Customer Support (Soft Skills)
• Lead Generation (Hard Skills)
• Sales Matching (Hard Skills)
• Client Inquiries (Soft Skills)
• Negotiation (Soft Skills)
• Reporting (Hard Skills)

Job Summary: 

• Oversee the planning, development, and execution of key initiatives to support the growth of the brand and new programs/product launches
• Liaise with founders and leadership teams at startups and scale-ups and provide fractional marketing leadership through various programs
• Manage and operationalize customer analytics for the company to drive growth decisions for the company, including informing product and programming, strategy, and marketing/brand decisions
• Identify areas of opportunity in the playbook and tech ecosystem to leverage marketing subject matter expertise to accelerate the growth of tech startups
• Identify areas of opportunity in the marketing playbook to increase brand awareness and drive customer funnel conversion
• Continuously add and experiment with new connection points while solidifying proven channels
• Establish channel forecasts and budget recommendations, with the speed and ownership to adjust tactics and strategies quickly based on learnings and opportunities
• Implement a manufacturing engineering and automation strategy
• Lead the manufacturing organization to create next-gen manufacturing automation systems
• Have an understanding of automation manufacturing in a regulated environment 
• Develop an agile organization capable of integrating new technologies
• Utilize PM skills and strategic mindset to build future manufacturing capacity

Skills on Resume: 

• Brand Growth Strategy (Hard Skills)
• Leadership Collaboration (Soft Skills)
• Customer Analytics Management (Hard Skills)
• Marketing Strategy Development (Hard Skills)
• Brand Awareness Optimization (Hard Skills)
• Channel Management (Hard Skills)
• Budgeting and Forecasting (Hard Skills)
• Manufacturing Automation Strategy (Hard Skills)