• Supervise all Event Staff.
• Liaise with Event Planners and Guests on the day of the event to ensure every detail has been executed perfectly.
• Anticipate guests’ service needs by actively listening and responding positively to guests’ questions, concerns, and requests to resolve issues, delight, and build trust.
• Be knowledgeable of all food and beverage items to make recommendations.
• Be aware of any special requests, inclusive of guest allergies.
• Communicate any comments, feedback, or information provided by guests to ensure a positive, memorable experience.
• Lead team by example to exhibit, encourage, and motivate Company Values and Beliefs
• Help with the cleaning of storage and work areas, equipment, golf carts, outdoor bars, hand-wash stations, etc.
• Deal with and report any product issues, equipment malfunctions, deficiencies, etc. promptly.
• Assist with setup and teardown of event spaces when necessary.
• Follow and enforce hygiene and safety standards

Skills: Staff Supervision, Guest Liaison, Problem Solving, Food Knowledge, Allergy Awareness, Feedback Communication, Leadership, Safety Compliance

• Coordinate marketing events and ensure execution is in line with brand standards
• Liaise with 3rd parties to deliver correct brief and follow up event planning and execution
• Propose creative ideas on new event formats based on the marketing objectives
• Assist in retail marketing including but not limited to in-mall activity liaisons and content-feeding
• Manage contracts and payments of events
• Assist with event budget control
• Responsible for competitors' event monitoring
• Prepare the event analysis/summary reports to share with related departments and central team

Skills: Event Coordination, 3rd Party Liaison, Creative Event Planning, Retail Marketing, Contract & Payment Management, Budget Control, Competitor Analysis, Event Reporting

• Maintain a working knowledge of all emergency policies, procedures, and regulations
• Respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities, and assist as needed
• Ensure event staff and security are deployed to assigned areas, provide direction to associates on their job functions, and coordinate breaks required by law.
• Assist with all customer service needs before, during, and after each show, including directions, escorts, medical incidents, and emergencies.
• Performs administrative functions for timesheets, payroll, reports, credentials, and other needs as required by corporate.
• Prepare and issue written disciplinary documentation
• Be diligent and vigilant in security and safety awareness.
• Develop and recommend new procedures and approaches to safety and loss prevention based on reports of incidents, accidents, and other relevant information.
• Implement security/safety improvements that benefit the company’s assets, visitors, tenants, and employees.

Skills: Emergency Response, Staff Deployment, Customer Service, Administrative Support, Disciplinary Documentation, Security Awareness, Safety Improvement, Incident Analysis

• Support GC Travel and Event manager for the overall planning, budgeting, coordination, staff communications, purchasing, delivery, and post-evaluation of major events
• Specific initiative and internal committee events, such as Social Committee events, Women Initiative Networking events, Sustainability, etc.
• Office integration efforts, such as all-staff townhall, Home Office Day events
• Annual BCG Greater China Outing and office-level outings
• Responsible for developing and maintaining sound working relationships with the sponsors of events
• Ensure planning is commenced at an early stage and regular meetings are held
• Ensure that all matters are being addressed relating to the proposed event that an agreed budget is being adhered to and the event deadlines are achieved.
• Planning, implementation, and supervision of resources for large and on-site services, support global or regional meetings when in Greater China
• Work with meeting and event specialists in the BCG network, to develop new systems and procedures, including IT solutions, to ensure that BCG benefits from effective, user-friendly events.
• Leverage the global resources and follow the global/regional guidelines to supervise risk management to ensure the meeting and event are in a healthy and safe condition

Skills: Event Planning & Coordination, Budget Management, Staff Communication, Vendor Relations, Timeline Management, Resource Supervision, Risk Management, IT Solutions Development

• Internal process management and data maintenance and analysis, drive and be responsible for the participation and satisfaction rate
• In charge of communications, including but not limited to newsletters, posters, and videos for internal promotion of the meetings and events
• Tools and database development and maintenance, such as GC event handbook, internal microsite, resources database, etc.
• Providing training to functional teams, such as EA and secretary team, etc.
• Supervising and developing initiatives and change management from excellence and continued optimization perspectives in Meeting and Event Management
• Ad hoc assignments
• DMC and MICE vendor sourcing and quality control
• Co-work with the related functional departments to manage the workflow, contract category, SOP, annual renewal, and filings.
• In charge of the internal process related to cost and vendor management, provide guidelines to local offices/meeting organizers and teams
• Settle meetings and event-related payment and cost center allocation, monthly expense report, data analysis and optimization

Skills: Process Management, Data Analysis, Communication, Database Development, Training, Vendor Management, Workflow Management, Cost Management

• Experience arranging schedules and meeting appointments.
• Able to assist in the administrative tasks of the Director
• Experience monitoring documents and the implementation of tasks approved by the Director to related teams/departments.
• The ability to create a memo and report concerning the Board of Directors.
• Fluent in one of the following languages - English or Chinese
• Good-looking with excellent written and verbal skills
• Proficient in computer skills used in the office (MS Office, PowerPoint, Excel…)
• Knowledge of Graphic Design software
• Positive attitude and responsible character.
• Pleasant personality with a focus on excellence in customer service.

Qualifications: BA in Hospitality Management with 2 years of Experience

• Prior working experience in a similar role
• Customer service experience with strong communication skills
• Ability to work outdoors in changing weather conditions
• Must have a positive attitude
• Common sense, good judgment, and the ability to think logically
• Reliability and punctuality
• Ability to work independently as well as in a team setting
• Ability to work in a fast-paced and high-stress environment
• Must learn quickly and be trainable
• Proficiency in Microsoft Office, including Word and Excel.

Qualifications: BA in Marketing with 1 year of Experience

• Working experience in F&B (Marketing/Operation)
• Excellent analytical skills (TC/TA/Sales/Profit/ROI)
• Must have excellent written and verbal communication and presentation skills
• Working knowledge of market observation, SWOT, and customer insights
• Must be a good planner with strong problem-solving skills,
• Be hospitable and enthusiastic
• Fast learner, high energy, active, pressure adapter, good coordinator
• Must be well-groomed and properly attired.
• Maintains confidentiality of all trade secrets, including recipes, policies, and procedures.
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Must be able to work special events, holidays, and weekends.

Qualifications: BA in Communications with 4 years of Experience

• Previous experience in the hospitality industry at a similar level.
• Sound knowledge of wines and beers.
• Demonstrate that they can deliver a consistently high level of customer service.
• Display a high degree of responsibility, versatility, and initiative.
• Demonstrate an ability to lead and manage the student community both as employees, as management partners, and as customers.
• Highly organized with excellent time management and multi-tasking skills.
• Excellent personal presentation with a calm, authentic, and approachable personality.
• RSA (Responsible Service of Alcohol) trained.
• A high level of practical experience using MS Excel and MS Word - be competent with PowerPoint and Publisher.
• Must be flexible with the ability to adapt to change when required.

Qualifications: BA in Public Relations with 3 years of Experience

• Proven supervisory experience.
• Strong working knowledge of venue housekeeping standards and practices as well as public assembly venue set-up requirements.
• Ability to effectively supervise a crew of custodial workers.
• Ability to motivate employees to maintain a high morale and positive attitude.
• Ability to handle more than one task at a time by prioritizing tasks.
• Possess a strong attention to detail and the ability and initiative to maintain the venue and campus as first-class events facility operations.
• Bilingual (English/ Spanish) 
• Good organizational skills and attention to detail
• Experience with Microsoft Suite.
• Experience with Social Tables, CAD, Vector, or similar software.

Qualifications: BA in Business Administration with 2 years of Experience