Job Summary:

• Pilot test new account abstraction processes using the provided manual in an effort to identify efficiencies and ease of use for trainees
• Participate in the development of training materials such as videos as well as perform training, monitoring, coaching and follow-up up including documentation of trainee progress
• Mastery of assigned clinical abstraction or indexing project scopes according to the guidelines outlined in the applicable project manual
• Meet account training standards for workforce production release within the guidelines and timelines developed in the Account Production Form (APF).
• Assist Clinical Supervisor with routine audits in accounts where trained
• Understand, monitor, and exhibit a good faith effort to maintain confidentiality of patient information in compliance with HIPAA and HITECH policies as defined in policies and procedures.
• Create work lists and learning tools for all staff as it relates to EMR
• Use equipment and resources effectively
• Work in concert with the IT department to implement, support, and maintain EMR including end-user system troubleshooting
• Perform any additional general support and other responsibilities that are asked for the benefit of the department

Skills on Resume:

• Clinical Abstraction Expertise (Hard Skills)
• Training Delivery (Soft Skills)
• Process Optimization (Hard Skills)
• HIPAA Compliance (Hard Skills)
• Meeting Deadlines (Hard Skills)
• Collaboration (Soft Skills)
• EMR Troubleshooting (Hard Skills)
• Communication (Soft Skills) 

Job Summary:

• Develop and continuously update training materials for various training sessions (Orientation, Advanced, Refresher classes, Helpful Hints, Frequently Asked Questions)
• Conduct classroom-style training for users virtually
• Conduct one-on-one training sessions with users virtually or on-site
• Conduct observations of users in the environment to identify areas for improvement and suggestions for workflow redesign
• Maintain knowledge of customer’s standard configurations and clinic-specific templates and customization
• Provide onsite training and issue resolution support at the facilities. 
• Serve as a primary resource to the Customer’s clinical support staff towards ticket resolution
• Provide user interface support
• Assist with coordinating requests by facilities for system modifications and enhancements
• Maintain an issue knowledge base to document specific training issues related to the application

Skills on Resume:

• Training Material Development (Hard Skills)
• Virtual Training Delivery (Soft Skills)
• One-on-One Training (Soft Skills)
• Workflow Analysis (Hard Skills)
• Customer Configuration Knowledge (Hard Skills)
• Onsite Support (Soft Skills)
• Ticket Resolution Support (Soft Skills)
• Knowledgebase Maintenance (Hard Skills)

Job Summary:

• Effectively assess clinician processes throughout outpatient, perioperative, and inpatient settings including physician practices
• Assess documentation needs and how those documents are housed within the EMR systems
• Create, build, and maintain hospital and physician office EMR educational/training needs
• Conduct validation testing throughout the EMR update process
• Research and provide process and system functionality options in relation to EMR
• Adhere to TJC and CMS standards as they relate to the EMR workflow process, policy, and procedures
• Act as a liaison to physician offices pertaining to the flow of EMR information between the hospital and offices
• Ensure consistency of the EMR system throughout applications and facilities, promoting a unified patient medical record
• Develop educational training plans and materials, considering individual learning needs and abilities
• Conduct EMR staff training throughout hospital and physician office environments
• Assist in developing agendas and timelines

Skills on Resume:

• Process Assessment (Hard Skills)
• Documentation Analysis (Hard Skills)
• Training Development (Hard Skills)
• Validation Testing (Hard Skills)
• System Research (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Liaison Communication (Soft Skills)
• Training Coordination (Soft Skills)