Job Summary: 

• Monitor and manage multiple marketplaces platform such as direct website, Amazon, Walmart, eBay, Rakuten, Zulily, and direct
• Order fulfillment and pick and pack small orders up mostly less than 5 pounds.
• Use Shipstation to generate shipping labels and pick and pack small orders to ship and drop packages off at the post office. 
• Analyze sales, competitors, pricing, inventory, and adjust business practices and prices accordingly to help sales. 
• Understanding of Amazon business reports. 
• Manage inventory and update the system with the correct inventory. 
• Decide when to restock inventory at Amazon Fulfillment Center.
• Provide customer service and support.
• Keep office and warehouse clean.
• Responsible for online order process on a daily basis
• Process orders in Seller Center System, print out consignment notes and sort out orders by different buckets based on scenarios
• Cooperate with warehouse manager to meet order fulfillment KPI
• Work with warehouse team to conduct the stock count and maintain a warehouse inventory record

Skills on Resume: 

• Marketplace Management (Hard Skills)
• Order Fulfillment (Hard Skills)
• Shipping and Logistics (Hard Skills)
• Sales Analysis (Hard Skills)
• Inventory Management (Hard Skills)
• Customer Service (Soft Skills)
• Organizational Maintenance (Soft Skills)
• Daily Operations Management (Hard Skills)

Job Summary: 

• Manage the stewardship of CHD’s brands within all participating eCommerce platforms and priority e-tailers, with a special focus on Amazon.ca
• Create, manage and optimize CHD’s master product catalog, including the execution of new product listings, content and pricing across all marketplaces & e-tailers
• Coordinate and execute enhanced content, digital marketing, ratings and reviews, and promotional opportunities
• Search, display advertising, e-tailer programs, Vine, integrated sales and marketing promotional calendar, etc
• Ensure up-to-date integration of eCommerce and e-tailer initiatives in coordinated trade calendar
• Monitor and resolves day-to-day product, pricing and account issues to ensure consistent availability and optimization of product assortment
• Work with Supply Chain and Fulfilment to resolve system errors 
• Ensure complete and on-time order fulfillment, chargeback minimization, and operations metrics compliance
• Support the Sr. Digital Marketing Manager as needed to deliver digital and eCommerce growth plans across C&D’s brand portfolio
• Support the eCommerce National Business Manager on retail program execution and analysis
• Analysis, reporting, and optimization of all Digital Marketing and Sales key performance metrics using a variety of data sources
• Deliver data-driven insights and action plans to optimize content health, search rank, consumer journey, the share of shelf, advertising (including search, display, video, web, social and email) and promotional activities to drive eCommerce sales growth
• Conduct analysis of competitive listings, promotional offers, trade programs (VPCs, lightning deals), bulk buys, unauthorized 3P sellers, pricing, and inventory to ensure win the Buy Box
• Create, integrate and communicate a suite of reports/dashboards to key stakeholders on an ongoing basis

Skills on Resume: 

• Brand Management (Hard Skills)
• Catalog Management (Hard Skills)
• Digital Marketing Execution (Hard Skills)
• Issue Resolution (Hard Skills)
• Supply Chain Coordination (Hard Skills)
• Order Fulfillment Oversight (Hard Skills)
• Data Analysis (Hard Skills)
• Strategic Support and Planning (Soft Skills)

Job Summary: 

• Provide customer service and answer any inquiries regarding services and merchandise to customers and vendors through phone, email, and company systems
• Assist clients with online services
• Deal with orders in the back office and communicate with the logistics team
• Follow-up on orders and communicate with customers, retail, repair services, vendors, etc
• Follow-up on all customer requests
• Manage and evolve customer relationships through CRM tools
• Be a primary contact for customer inquiries about products and brand and provide after-sales service
• Reporting to the eCommerce Sr. Associate
• Responsible for overseeing assigned Division and Categories. 
• Learning and executing strategies, decision making, becoming proficient in numerous systems, analyzing the performance to assigned area of responsibility and developing an understanding and influence of the marketing channels to the category. 
• Evaluate ongoing marketing & merchandising investment mix to optimize ROI.
• Work with 3rd party tools as required to deliver best-in-class analytics and insights

Skills on Resume: 

• Customer Service (Soft Skills)
• Order Management (Hard Skills)
• Logistics Coordination (Hard Skills)
• CRM Management (Hard Skills)
• Communication (Soft Skills)
• Reporting Skills (Hard Skills)
• Strategic Analysis (Hard Skills)
• Marketing ROI Optimization (Hard Skills)

Job Summary: 

• Support the execution of on-site marketing campaigns and product launches, own the content calendar and all day to day execution for the company 
• Support the management of site content including homepage creative, category and product page content, and seasonal pages for campaigns
• Aggregate images, descriptions, product differentiators, tax codes, and videos, and upload them into various systems 
• Ensure the right product is shown at the right time, with the right information, in order to optimize revenue
• Collaborate with various teams to ensure that information is optimal for digital sales and brand marketing campaigns
• Support experimental testing related to content and/or product positioning on category pages
• Ensure robust product content in other systems including: Product reviews, User Generated Content, FAQs, Product recommendation rules, site search synonyms, etc.
• Collaborate and help execute site UX changes 
• Support SKU-level performance reporting (purchase behavior, Basket affinities, Bundling opportunities, New vs. existing purchaser), looking for AOV and/or Conversion Rate opportunities
• Support on-site SEO initiatives via content updates
• Support aspects of data flows to ensure an optimal customer experience

Skills on Resume: 

• Campaign Management (Hard Skills)
• Content Management (Hard Skills)
• Data Aggregation (Hard Skills)
• Revenue Optimization (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Experimental Testing (Hard Skills)
• User Experience (UX) Design (Hard Skills)
• SEO Optimization (Hard Skills)

Job Summary: 

• Reporting to the eCommerce Sr. Manager, the eCommerce Sr. Associate is responsible for overseeing digital strategies for assigned Division and Categories or Cross Categories. 
• Strategy development, decision making, execution and analyzing the performance of the category and assisting the eCommerce Sr. Manager with category projections. 
• Responsible for internal communication with, Merchandising, Merchandise Planning, Broadcast Production, Category and Content Production, Creative, Legal, Programming, Digital Content Operations, Social, Retention Marketing, Paid Marketing, Digital IT Systems, Resource Planning and Workflow, and Public Relations to seamlessly execute the product and platforms strategies and achieve the digital and category sales plans.
• Oversees and prioritizes workload for the Associate, Intern, or Trainee, as applicable. 
• Responsible for participating in Quarterly on call duty.
• Understand digital metrics and KPIs as they pertain to eCommerce engagement, acquisition, and retention to assist the eCommerce Manager with creating category projections, generate recaps and reporting to guide future strategies and help the eCommerce Associate to understand reporting and make data-driven decisions.
• Lead initiatives and create tactics to execute digital strategies for key items, brands and events for the category and department, communicate and collaborate with Marketing, Merchandising, Planning and Content teams on strategy and execution to meet sales goals and KPIs. 
• Leverage extended assortment product to drive additional revenue.
• Develop leadership skills by building relationships with broader teams, prepare and present strategies in cross functional meetings and being the point of contact for internal and external partners.
• Work with vendors to develop category / brand appropriate recommendations for the digital strategy
• Review metrics and leverage previously successful techniques.
• Develop and prioritize the content strategy to enhance her daily digital discovery including video and lifestyle photography requests for the category, brand, and products including TSV/BIG/Steals. 
• Create, distribute, and route the content and promotional briefs for assigned areas.
• Act as the category main point of contact for search, related items, navigation, and taxonomy and system strategies to optimize digital experience.

Skills on Resume: 

• Digital Strategy Development (Hard Skills)
• Performance Analysis (Hard Skills)
• Cross-functional Communication (Soft Skills)
• Leadership and Team Management (Soft Skills)
• KPI and Metrics Analysis (Hard Skills)
• Strategic Initiative Leadership (Hard Skills)
• Relationship Building (Soft Skills)
• Vendor Collaboration (Soft Skills)

Job Summary: 

• Uploading new products onto the website
• Working on in-store displays and campaigns, ensuring brand continuity across both online and stores
• Analyzing sales data, including looking at profit margins and promotions
• Managing social media channels and writing product descriptions
• Competitor analysis including product and pricing
• Liaise with external marketing/digital agencies 
• Collect, track, clean and analyze eCommerce data to generate fact-based insights based on a deep understanding of the eCommerce business. 
• Create views on how to increase reach, engagement, buying, and advocacy throughout the journey.
• Translate gathered insights into engaging, actionable, and easy-to-digest insights presentations including visualization.
• Solving problems, defining scope, disaggregating issues, develop hypotheses, and develop actionable recommendations from data and analysis
• Applying results-driven approach and solutions, able to architect solutions with the tech team
• Thrive in a fast-paced environment, adapt quickly, and take ownership of work
• Provide guidance to more junior members of the team

Skills on Resume: 

• Content Management (Hard Skills)
• Brand Management (Hard Skills)
• Sales Analysis (Hard Skills)
• Social Media Management (Hard Skills)
• Competitor Analysis (Hard Skills)
• Agency Collaboration (Soft Skills)
• Data Analysis (Hard Skills)
• Problem Solving (Soft Skills)