• Deploy Disaster Recovery strategy with assistance from the Disaster Recovery architect
• Develop and maintain Disaster Recovery policies, standards, and procedures
• Develop and maintain templates needed for Disaster Recovery activities
• Develop content structure and guidelines for Disaster Recovery document repository
• Develop and refine key performance indicators needed to measure the performance of Disaster Recovery activities
• Provide expertise to various application and infrastructure groups for Disaster Recovery capabilities
• Recommend recovery strategies and options, and assist with the implementation of recovery solutions
• Provide support throughout the software development lifecycle to guide teams regarding Disaster Recovery
• Provides the technical support for disaster recovery testing and the actual recovery in the event of a disaster
• Provide administrative ownership of regional Disaster Recovery tools
• Consult with Disaster Recovery analysts, and application and infrastructure teams to resolve complex Disaster Recovery process and/or technology issues.
• Constantly seeking new and improved processes and technology to ensure confident recoveries and efficient and effective methods.

Skills: Disaster Recovery Deployment, Policy Development, Template Creation, Documentation Management, KPI Development, Consultation, Strategy Recommendations, Testing Support

• Supports the DR/SC testing cycle to make sure that we are compliant with DR/SC policy
• Provide oversight of service partners responsible for conducting DR testing
• Oversight of DR/SC events to minimize the risk involved with testing
• Supports the creation of post-test action plans
• Inputs into the management of risk around new or existing services
• Works with Vendor and Third Party risk teams to ensure DR attestation for critical IT systems
• Inputs to Policy, Process, and definitions for DR/SC
• Networks with Stakeholders to fully understand ways of working between departments and functions to ensure processes are easy to engage with and add value
• Inputs to a single view of protection status for all critical services and a single plan of all DR/SC-related activities for the year
• Work with Change Management oversight to ensure testing is planned in advance and that any service protection periods are in place
• Works with stakeholders to define patterns for DR provision for new services
• Ensures that we comply with all required regulations for a financial services company regarding the recovery of services
• Works with service management to enable the recovery of services during a critical failure.
• Works with other ITS functions to remediate risk and technical debt in a positive manner
• Acts as an SME for disaster recovery and service continuity

Skills: DR/SC Testing, Service Oversight, Risk Management, Action Plans, Vendor Risk, Policy Input, Stakeholder Collaboration, Compliance Oversight

• Guide to ensure recovery procedures are sufficiently detailed in plans.
• Supervise Key Performance Indicators and report metrics through high-transparency dashboards and scorecards.
• Analyze complicated data, and identify, and track gaps across different areas of the bank.
• Keep up with increased regulatory scrutiny and expectations of a large financial institution. Assist with audits and implement management action plans.
• Implement the Disaster Recovery roadmap, working directly with business units to enhance their disaster recovery planning and improve overall resiliency.
• Planning, facilitating, and reporting on disaster recovery exercises to validate exercise outcomes meet recovery objectives and actions follow-up.
• Optimally work with a variety of personalities to achieve goals.
• Participate in the creation and maintenance of the annual Disaster Recovery Delivery Plan, including the identification of required resources and time requirements.
• Coordinate, communicate, and assist ITS leadership and the ITS DR recovery team in the event of an incident requiring Disaster Recovery.
• Ensure alternate data center infrastructure supports testing and recovery requirements.
• Work with the Senior Technology Specialists to ensure infrastructure updates and changes continue to support and meet the business recovery requirements
• Work with Senior Technology Specialists to develop and validate recovery plans for critical data center infrastructure.
• Encourage a climate that supports diversity.

Skills: Recovery Planning, KPI Supervision, Data Analysis, Regulatory Compliance, Disaster Recovery Roadmap, DR Exercise Facilitation, Cross-Functional Collaboration, Infrastructure Coordination

• Liaise with the IT technical staff to ensure disaster recovery solutions are prepared, acceptable, maintained, and tested as part of a consistent operational life cycle
• Liaise between client and Disaster Recovery vendor for conducting Disaster Recovery events
• Work with Procurement on contract amendments to ensure all hardware changes are done rightly and on time
• Convene and manage meetings - agenda, participants, deliverables, to ensure important issues are aired and resolved
• Develop metrics and reporting dashboards to communicate the status, dependencies, and risks of various DR activities.
• Support disaster recovery testing through documentation of plans and test plans, identifying program needs, and maintaining artifacts
• Provide business support by analyzing and tracking identified gaps and issues through resolution, demonstrating consistently high-level responsiveness and customer care
• Work closely with Business continuity and risk management team members to continually mature and improve the response to disruptive events
• Conduct an exercise to support ongoing testing and maintenance of the plans, or for compliance with client contracts
• When new clients or changes in contracts with existing clients change the level of BC and DR requirements
• When recovery strategies change that improves the BC and DR recovery process
• Whenever changes occur in technologies, services, or organizations that result in the need to improve readiness
• Use the same or similar recovery activities for an actual and unplanned disaster event as declared by ITO management.

Skills: Disaster Recovery Solutions, Vendor Liaison, Contract Management, Meeting Coordination, Metrics and Reporting, Test Plan Documentation, Business Support, Continuous Improvement

• Develop and maintain BC (Business Continuity) and DR (Disaster Recovery) standards, procedures, methodologies and templates
• Develop testing schedules and gain approval from all stakeholders, including ITO management, recovery team leads, affected clients, etc.
• Develop and gain approval for ITO BC and DR Exercise Plans that define the scope, objectives, and performance details of the planned exercises
• Work with the recovery teams and selected clients to prepare them to execute the Exercise plan, ensure they have sufficient resources, are committed to supporting the exercise, and are prepared to achieve all objectives of the exercise
• Coordinate the execution of the Exercise plans per the execution checklist while collecting performance data to support reporting of results, identifying issues, and moving the recovery team toward successful completion of the exercise
• Conduct Post Exercise meetings with recovery team lead and selected clients to identify and document issues related to recovery technologies, processes, and support issues
• Identify root causes of recovery issues and ensure the development and execution of plans to mitigate the issues so that continuous improvement in the recovery program is achieved
• Determine if retesting the entire exercise plan or selected portions is needed based on issues encountered
• Update the BC and DR plans using the information gathered from the exercise and republish and distribute to recovery team leads and ITO management as approved
• Maintain testing and recovery records in a controlled repository, and control access to and distribution of the results to authorized personnel and organizations
• Perform appropriate steps as described above for the following conditions

Skills: BC/DR Standards Development, Testing Schedule Coordination, Exercise Plan Development, Resource Preparation, Exercise Execution, Post-Exercise Analysis, Root Cause Identification, Plan Updates and Documentation

• Experience dedicated to Disaster Recovery operations and management in a technology environment.
• Strong understanding of modern IT risks such as cyber events and data corruption.
• Familiarity with Technology Infrastructure concepts.
• Experience in cloud-hosted and managed services in technology or financial services.
• Current familiarity with Disaster Recovery best practices and standards (e.g., FFIEC, ISO 22301, and IOSCO guidance) and global operational resilience efforts.
• Thorough understanding of current Disaster Recovery planning techniques and technologies
• Knowledge of the methods used in performing risk and business impact analysis.
• Ability to work with IT teams without direct management.
• Experience establishing, managing, and communicating with Business Partners and Leadership to cultivate strong partnerships.
• Experience managing large projects and cross-functional IT teams, including Disaster Recovery tests and exercises.
• Strong team management and organization skills.
• Strong analytical problem-solving and strategic thinking skills with attention to detail.

Qualifications: BS in Computer Engineering with 7 years of Experience

• Experience in business resiliency planning or operations for a mid-sized organization.
• Experience with a business resiliency management program at the organizational level specifically for disaster recovery.
• Project management knowledge or experience
• A broad working knowledge of business practices, and policies standards.
• Strong interpersonal skills and the ability to interact with all levels of staff/management and third parties.
• Proficient in the use of Microsoft Office tools.
• Ability to bridge the gap between technical resources, and front office staff during both planning and real-world incident handling.
• Strong understanding of networking, storage, desktop, applications, telephony concepts, security, and how each correlate and interact with each other.
• Ability to manage stress under fast-changing conditions
• Must have strong oral and written communication skills

Qualifications: BS in Network Engineering with 4 years of Experience

• Experience, knowledge, skill, and ability to establish and maintain a company-wide disaster recovery program and serve as the subject matter expert
• Highly experienced in managing disaster recovery programs across various hosting environments such as co-location data centers and cloud computing infrastructures.
• Knowledge of IS infrastructure operations and familiarity with disaster recovery operations
• Familiarity with business continuity program life cycle plans and source deliverables (e.g., risk assessments, bias, continuity planning)
• Should be self-directed and able to work independently
• Ability to collaborate with other IS staff at all levels of responsibility
• Ability to communicate technology in business terms with customers at all levels
• Strong verbal and written communication skills
• ServiceNow working experience
• Certified Business Continuity Professional (CBCP) or Certificate of the Business Continuity Institute (CBCI)
• Disaster Recovery Certified Specialist (DRCS)
• Certified Information Systems Security Professional (CISSP)

Qualifications: BS in Computer Science with 6 years of Experience

• Experience in Information Technology, with specialising in Disaster Recovery
• Excellent analytical skills to process vast amounts of data and produce meaningful reports using tools like Power BI, and MS Excel.
• Sound knowledge of disaster recovery frameworks such as ISO 22301/27031 and/or other frameworks
• One or more Disaster Recovery certifications (such as EDRP, CBCI, CBCP)
• Must have excellent technical writing skills.
• Ability to plan, organize, and lead the testing of emergency response, recovery support, and business resumption procedures.
• Excellent oral and written communication skills to convey plans, exercises, and activities.
• Self-directed with good judgment on when to escalate.
• Proven ability to work under stressful conditions and effectively manage multiple tasks simultaneously such as a business-related crisis.
• Experience with the business continuity tool Fusion (Salesforce product)

Qualifications: BS in Cybersecurity with 2 years of Experience

• Experience working in the IT industry, especially, in Disaster Recovery, with knowledge of project management
• DRCP, CBCP, EDRP, any of the certifications issued by the DRII, or other comparable certifications
• Expert knowledge of IT DRP ( information technology disaster recovery plan)
• Knowledge of regulatory and legislative influences on Information Security (e.g. HIPAA, Sarbanes-Oxley, PIPEDA (Canada), and other countries)
• Knowledge of Information Security best practices (e.g. ISO 27001/2, NIST, etc)
• Experience working with SANs and virtualization technologies
• Able to successfully implement disaster recovery plans for an international company
• A working knowledge of the organization's critical business processes.
• Working knowledge of procurement policies and practices.
• Able to contribute proactively to Business Impact Analysis (BIA)
• Able to communicate calmly, effectively, and authoritatively, including in a crisis
• Working knowledge of information security for data, databases, applications, and networks
• Enough technical depth to understand complex, multifaceted disaster recovery plans
• Ability to articulate technical implications to non-technical audiences and negotiate reasonable disaster recovery times with business clients
• Ability to interpret technical recommendations and negotiate reasonable alternatives with technical specialists and architect

Qualifications: BS in Information Technology with 10 years of Experience