• Establish yourself as the senior leader that clients trust and communicate with for both collaboration and escalation purposes
• Manage and mentor the client management team on a daily basis to ensure best practices are being utilised, clients and projects are being effectively managed, presentations/client meetings are well run and impactful, and opportunities for growth are being capitalised on
• Work with Account Managers to develop Monthly presentations and Quarterly Business Reviews that effectively tell a marketing/business story
• Collaborate with Managing Director to set and manage team goals (relationship, results and growth), department P&L, reviews and team growth
• Own the project management process and manage the team to ensure flawless on-time, on-budget execution
• Source of documentation, guidance and metrics on the practice and execution of project management
• Help optimise the performance of all digital channels/departments by establishing operational processes that scale as growth dictates
• Manage process/optimisation aspects of key marketing systems while keeping an eye out in the market for new practices and technologies that will improve the client servicing team
• Utilise business knowledge and digital marketing expertise to help subject matter experts build integrated strategies that drive client’s success
• Help source and manage vendors in support of Client Services delivery
• Collaborate with Project Managers and Business Analysts as required to support  analysis of existing workflows and procedures and implement continuous improvements.
• Support the implementation and successful adoption of new processes and workflows.
• Partner with other client-facing teams to support an environment of cross-collaboration, effective communication and commitment to delivering a superior level of client experience
• Assess and lead the start-up into new sales channels.
• Evaluate and adapt business development and client management processes as organizational needs change.
• Support marketing, order management, and project management activities

Skills: Client Relationship Management, Team Leadership, Presentation Development, Strategic Planning, Project Management, Process Optimization, Digital Marketing Expertise, Vendor Management.

• Collaborate with Advisory Services and Operations to build a client services growth strategy and maximize the client experience.
• Identify future needs of clients and ensure expertise is in place to incorporate additional service offerings.
• Identify team capabilities and skills required to deliver on the strategy.
• Deepen subject matter expertise in the team through team development and recruitment of specialized talent.
• Build out the team structure to support growth.
• Create a new management level and structuring the client services team to support the growth of branches.
• Build strong relationships with key custodians and vendors, managing adherence 
• Service level agreements, negotiating contracts, and continuing to improve overall service offering.
• Establish operating practices between Vancouver and the branches.
• Provide leadership and coaching on client service excellence, inspiring team leaders and individuals to reach optimal performance levels.
• Leverage talent management program to identify and mentor emerging leaders to support growth plans.
• Support team leaders in managing team resources to effectively handle high volumes of client requests and plan strategically to anticipate future growth needs.
• Provide oversight and support for team leaders who are responsible for managing client service administrators
• Ensure the execution of client requests is complete, accurate, compliant and processed within service level expectations.
• Manage escalations, liaising with various stakeholders to resolve issues and seek to find opportunities for improvements through performance coaching or process enhancements.
• Inspire a growth mindset and commitment to learning.
• Lead team through change and transformation as enhance technological platform, integrate digital capabilities and adapt organizational design to support future growth.

Skills: Growth Strategy Development, Team Development, Talent Recruitment, Client Relationship Management, Leadership and Coaching, Process Improvement, Escalation Management, Strategic Planning.

• Report directly to the CEO/CCO
• Work closely with the owner to assure creative vision and agency DNA is represented in all things.
• Direct, motivate, train, and mentor a team of brand advocates.
• Deep understanding of the client’s business
• Establish trust and credibility with clients.
• Frequent client contact and consultation.
• Review all materials before client presentations and final production.
• Manage client budgets, scope, and expectations regarding timing, schedules, and process.
• Nurture a culture of proactive business-building ideas for clients and agencies.
• Partner with internal teams, including Strategy, Creative, Analytics, Social Media, Development, Content & Video, Media and Project Management.
• Work with leadership to create accurate records of client expenditures, time utilization, billing information, client contacts, conference reports, etc.
• Sniff out all organic growth opportunities.
• Work with project management to communicate schedules and obtain the required approvals from clients, per project schedule.
• Maintain all paper and digital records for the Real Estate Agent.
• Complete all legal documents and perform thorough reviewing for accuracy.
• Promoting a positive, fair, and learning-oriented environment through guidance and leading by example. 
• Ensuring the professional development of direct reports according to established parameters.

Skills: Creative Vision Alignment, Team Leadership, Client Relationship Management, Budget Management, Strategic Collaboration, Business Development, Schedule Coordination, Record Maintenance.

• Leading the clinical philosophy of the services being delivered. 
• Developing and monitoring services and programs within the service portfolio. 
• Ensuring compliance with service policies, protocols, and systems in alignment with other clinical services. 
• Ensuring effective strategies are in plan to manage complex internal and external systems. 
• Ensuring that service standards are maintained and that outcomes are monitored, measured, and evaluated. 
• Responding to program/service evaluation outcomes by implementing and monitoring improvement plans. 
• Managing serious occurrences and escalating them to the Strategic Director as appropriate. 
• Processing client complaints according to established protocols. 
• Managing budgets, including the monitoring of monthly cash flows and expenditures, of programs within the portfolio. 
• Submitting government service reports as per established timelines and requirements.
• Liaising with client families and community members as needed to ensure a high level of service/client satisfaction. 
• Supporting service coordination efforts to ensure access and integration for all clients within different programs. 
• Working with the Strategic Director and other Service Directors to anticipate and manage risk related to service delivery.
• Working collaboratively with all Client Services to ensure excellence in the continuity of care, access, and integration. 
• Working with the Director, Quality and Organizational Performance to improve client programming, collaboration, and innovation. 
• Participating in and supporting the Accreditation/Review process as required and collaborating with members of the Client Service team to ensure excellent results.
• Providing leadership, supervision, performance management, and guidance to a team of 3 to 5 direct reports. 
• Overseeing talent management activities within the team and integrating required supports within the service portfolio.

Skills: Clinical Leadership, Program Development, Compliance Management, Risk Management, Budget Oversight, Client Satisfaction, Service Integration, Performance Improvement.

• Understand clients’ key strategies and business goals.
• Help define the clients’ needs from these business goals.
• Provide guidance and counsel to clients for the most effective and efficient marketing and communications programs to help support business goals.
• Develop, foster and grow valuable relationships with clients.
• Engage the Interrupt Team at every level to bring proactive and unique solutions.
• Ensure client’s business goals are achieved and measured on every project.
• Enable Interrupt business goals are achieved by developing sustained relationships with clients, driving organic and new business growth and ensuring profitability.
• Develop, track, update and report annual and monthly revenue and AGI forecasts.
• Serve as a member of the Interrupt Leadership Team, and as a representative, exemplifying and living the agency’s core values.
• Understand, contribute to and support the Interrupt Strategic Plan, core purpose, mission and values.
• Interact and work with other Interrupt leaders to create a positive and engaging culture.
• Coordinate all closing procedures.
• Check all documents for verification of correct signatures and dates for smooth transaction processes.
• Supervise all administrative duties as needed including data entry, emails, marketing, schedule coordination and documentation.
• Input client information into the client database system, track transaction activities and submit each necessary document
• Search MLS daily for clients and communicate with them directly.
• Maintain all Real Estate related schedules, set up inspections, appraisals, etc.

Skills: Strategic Planning, Client Relationship Management, Marketing Strategy, Business Growth, Revenue Forecasting, Leadership Collaboration, Administrative Oversight, Data Management.

• Collaborate in the design of innovative processes and procedures for delivering complex solutions in Financial Services.
• Organize client on-boarding and project kickoff
• Manage client integration including logistics, data integration and custom specifications.
• Translate client requirements into development consumable artifacts.
• Collaborate in a highly organized, delivery-focused Agile environment.
• Act as a “Product Owner” for a cross-functional implementation scrum team 
• Prioritize and organize work against multiple clients in various stages of implementation
• Work closely with clients to communicate feature and delivery requirements.
• Design/Illustrate complex data integration requirements.
• Plan, document and communicate multi-party project plans.
• Manage a growing team of Implementation Project Managers.
• Interact with clients every day on the phone to make sure needs are being met and are satisfied with the progress and results of contracts. 
• Hold team members accountable for tasks regarding the quality of work product, accuracy, meeting goals, completing tasks on time
• Identify and effectively recruit for business requirements 
• Work with the HR and MD to ensure that those on the team are working at a level
• Help manage offers and inquiries of listings.
• Nurture leads, make weekly “sphere of influence” touches and manage CRM.

Skills: Process Design, Client Onboarding, Data Integration, Agile Collaboration, Product Ownership, Team Management, Client Communication, Recruitment and Talent Management.

• Promote and embody the values, personality and culture internally and externally 
• Contribute to improving processes 
• Effectively lead a team of Client leads and project managers to successfully deliver client projects across multiple accounts 
• Monitor team satisfaction and performance with the support of the MD 
• Be accountable for effective resource utilization within project teams 
• Be responsible for identifying knowledge and skill gaps within the team and strengthen both of them through training and recruitment 
• Understand client business objectives and form strategies to deliver against them 
• Effectively deliver processes across the delivery team 
• Ensure clients are surprised and delighted with the insights and solutions deliver 
• Build and manage senior client relationships 
• Act as the senior point of contact for the client to manage critical client escalations and incidents 
• Understand and promote proposition within the existing client base 
• Sponsor the definition and development of key service offerings of the business 
• Represent and promote and Be Heard at external events 
• Oversee the account plans for all clients continually identifying growth opportunities 
• Support new business to achieve targets identifying the immediate growth opportunities in new clients 
• Attend new business chemistry meetings and deliver pitches 
• Carry out reviews and setting goals for staff within  team, contributing to talent management and career progression of team 

Skills: Team Leadership, Process Improvement, Resource Management, Client Relationship Building, Strategic Planning, Training and Recruitment, Client Escalation Management, Business Development.

• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention
• Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.
• Leverage knowledge of the Druva’s platform to advise on best practices
• Develop content and conduct periodic account reviews with client executive teams
• Define and delivery varying touch models across Druva’s extensive client base
• Ensure swift resolution of account issues, by leveraging resources from cross-functional teams, 
• Provide executive oversight and client communication
• Work closely with Marketing to identify successful customers and turn them into advocates
• Lead, motivate and develop your leadership team and CSMs
• Embody Druva values and serve as a role model for team members

Skills: Client Lifecycle Management, Sales Collaboration, Best Practice Advisory, Account Review Development, Issue Resolution, Executive Communication, Customer Advocacy, Team Leadership.

• Understand the customer journey for MEPs unique regional solutions
• Enable customers to adopt and use our solutions in a way that is fast and efficient
• Lead the organization to deliver meaningful and high quality support - both cloud related and application based
• Measure and report customer satisfaction/client health
• Lead the MEP Client Service leadership teams and help them make collaborative decisions when necessary
• Inspire and lead the Client Service team, Support, Training and Onboarding to continually strive to provide forward thinking, cutting edge, customer centric services
• Review and build regional performance data dashboards
• Innovate the way in which our customers learn and adopt our solutions, ensuring their success
• Work closely with the DX teams to ensure the smooth transition of our systems and processes to align with the DX vision
• Create a culture of teamwork with the other business functions to ensure understanding of the customer experience

Skills: Customer Journey Mapping, Solution Adoption, Quality Support Leadership, Client Satisfaction Measurement, Team Leadership, Performance Data Analysis, Process Innovation, Cross-Functional Collaboration.

• Develop business plan to grow strategic accounts, uncover and understand client needs, and align deliverables to best meet these needs to achieve revenue and margin targets
• Mentor and develop team. 
• Direct them in finding solutions for both client and internal challenges, foster knowledge-sharing and collaboration across all disciplines internally to deliver quality work
• Create an effective process and information flow between client services team and other disciplines
• Lead new business efforts and determine the optimal staffing assignments for new initiatives
• Build the team to achieve individual and team revenue targets in accordance with business plans
• Provide the team with all necessary tools and training to improve core competencies and continued career growth
• Conduct senior-level client negotiation, with clear and substantive speaking, writing, presentation and creative story-telling skills
• Together with the Director of Marketing, develop and implement marketing strategies in line with the overall business plan to enhance our market presence, generate new leads and drive new business opportunities
• Be a brand ambassador of Freeman to both external and internal audiences, embodying the company’s values and advocating for an inclusive company culture
• Acts with the highest level of integrity, generating trust and protecting both client’s and TMF’s interests.
• Proactively plans personal development and development of direct reports, through a combination of self-initiated research, training and coaching.
• Ensure satisfied customers through excellence in delivery
• Establish and maintain account strategic plans
• Leverage the Enquero full portfolio of services to provide meaningful help to clients
• Identifies strengths and weaknesses of direct reports and team members, providing day-to-day counseling on job performance and career development 
• Manages timely performance appraisals for direct reports.
• Manages staff to maximize productivity and individual, team and financial performance.

Skills: Strategic Planning, Client Relationship Management, Team Leadership, Process Optimization, Business Development, Marketing Strategy, Negotiation, Training and Development.

• Developing and reviewing marketing strategies
• Developing and maintaining marketing schedules
• Reviewing estimates and invoices
• Developing and reviewing media plans, public relations plans and creative strategies before submitting them to the client
• Reviewing campaign concepts, print, digital, ensuring  meet with current strategies and tactics
• Monitoring accounts receivable and credit-worthiness of accounts
• Ensuring the financial management of the accounts meet agency standards
• Approving expense disbursements from account staff
• Developing, reviewing, renewing and leading negotiation of contracts with clients
• Meeting with account service staff on a regular basis to review activities
• Evaluating account service staff performance annually
• Guiding career and skill development of account staff
• Participating in agency/client performance plan reviews
• Making contact and forming relationships with senior client personnel
• Providing clients with clear access to senior management, ensuring needs are properly and efficiently staffed
• Play a supporting role in new business development
• Responsible for meeting financial and gross margin targets
• Responsible to meet or exceed operational KPIs

Skills: Marketing Strategy, Schedule Management, Financial Oversight, Media Planning, Campaign Review, Contract Negotiation, Staff Development, Client Relationship Building.

• Strategic point of contact for senior clients, responsible for maintaining and building strong, enduring relationships in collaboration with assigned account leads.
• Responsible for overseeing organic growth of accounts, proactively develops and proposes initiatives that drive client business, and assesses client developments on ongoing basis to identify opportunities.
• Management of account financials, revenue, and profitability, in collaboration with account leads and COO.
• Helps deliver thought leadership to agency clients to bolster the value of the agency.
• Seeks out and obtains client feedback to drive increased client satisfaction and engagement.
• Evolves the discipline of account management, keeping it distinct from project management, while seeking out training and development opportunities for account staff individually and as a whole.
• Mentors, leads, and inspires the team to find creative solutions to both client and internal challenges.
• Fosters an environment of partnership and collaboration with colleagues in planning, creative, project management and other internal disciplines.
• Accumulate information to diagnose and anticipate problems in the production delivery system.
• Work closely with the Account Executive on client work items.
• Participate in business reviews with the Account Executive and client.
• Ensure clients obtain maximum value from products and services.

Skills: Client Relationships, Account Growth, Financial Management, Thought Leadership, Client Feedback, Team Mentorship, Collaboration, Problem Diagnosis.

• Manage client executive and day-to-day relationships for complex payer and health services clients
• Oversee successful execution of programs across internal workstreams, including analytics, operations, and product/technology on behalf of customer
• Develop qualitative and quantitative insights on product performance and user dynamics to support strategy and development for client success and value
• Manage client delivery workstream plans, timelines and deliverables
• Accountable for management and escalation of risks and prioritization of new analytics/product features on behalf of customer accounts
• Facilitate regular project meetings between EHC and client to spearhead key project strategy, design, and implementation decisions
• Work alongside company and founder leadership to define solution strategy and core methodologies
• Manage team of client services associates, senior associates, and managers, including coaching and skills development 
• Lead C-level presentations and discussions with internal and external executives
• Develop core client-facing and sales collateral on behalf of multiple company solution areas and support new- and same-client growth efforts
• Support for targeted internal corporate strategy and development priorities
• Provide regular updates to clients on the progress of production and new work projects that directly affect each client.
• Become the reliable point of contact for a specific set of clients that is required to establish a strong business relationship.
• Manage and oversee the production and new work delivers for clients.
• Monitor production processes for a specific set of clients for on-time delivery of services.
• Work with the project management and production delivery teams to prioritize deliverables.
• Create detailed Business Requirement Document (BRD) and translate it into functional specifications.

Skills: Client Management, Program Execution, Strategic Insights, Risk Management, Team Leadership, Executive Presentations, Sales Support, Strategy Development.

• Hunting for new prospective clients and for new segments of business that can get business
• Keep in contact with clients and inactive clients through the phone, email, marketing materials and appointments.
• Bring on new clients by using the phone, email, marketing materials and appointments.
• Come up with ideas for Marketing and “Touching” Clients and Prospects
• Hosting and running company events (golf outings, holiday parties etc).
• Maintain personal sale and marketing budget and properly follow company guidelines with sales and marketing budgeting.
• Collaborate in the design of innovative processes and procedures for delivering complex solutions in Financial Services. 
• Partner with Sales during discovery to document and define client mortgage process flows, solution against client pain points, and ensure alignment with expectations for implementation.  
• Organize client on-boarding and project kickoff. 
• Manage client integration including logistics, data integration and custom specifications. 
• Translate client requirements into development consumable artifacts. 
• Collaborate in highly organized, delivery focused Agile environment. 
• Work closely with clients to communicate feature and delivery requirements. 
• Design/illustrate complex data integration requirements. 
• Plan, document and communicate multi-party project plans. 
• Ensure implementation processes and projects are aligned with evolving business requirements.  
• Lead and manage a growing team of Implementation Project Manager and Process Engineer team members to ensure the success of client engagements.  

Skills: Client Acquisition, Relationship Management, Marketing Strategy Development, Event Planning, Budget Management, Process Design and Improvement, Client Onboarding and Integration, Agile Project Management.

• Maintaining existing client business to meet company revenue and margin goals.
• Achieving predefined attrition thresholds to protect the company’s yearly revenue goals.
• Assisting sales in closing new business by promoting the client experience team delivers.
• Running weekly meetings, mornings stand-ups and other necessary meetings to ensure the department and individual team members share knowledge as well as drive towards results.
• Managing a team of ~20 people to carry out the various client services roles.
• Representing the Client Services Department in internal and external meetings.
• Mentoring and training Jr. Client Services Representatives to support the overall growth of the company.
• Documenting of all Client Services activities in the company CRM system
• Manage relationships with existing and prospective clients.
• Engage with buyers, intermediaries, and suppliers to execute wholesale transactions of PPE.
• Engage with smaller buyers to execute transactions of PPE.
• Respond to sales inquiries on electronic platforms.
• Maintain and track CRM and sales inquiry information.
• Networking with both industry and non-industry Associations and Network Groups.
• Keeping professional social media site (LinkedIn) up to date and current, showing activity and interest in the industry, prospects, and clients.
• Assisting clients and prospects with other connections need within the industry.
• Attend company recommended seminars designed to better sales skills. 
• Help with collections and anything else the office needs help with (phones etc).

Skills: Client Relationship Management, Revenue Retention Strategies, Team Leadership, CRM Documentation, Mentoring and Training, Sales Support, Networking and Industry Engagement, Transaction Management.

• Understands the principles of Key Stakeholder Management and plans a contact strategy appropriate to each element of stakeholder plan.
• Experienced people manager, capable of setting clear objectives and coaching for high performance.
• Experience with basic Project Management principles: able to identify key deliverables and activities, plan timing and work, monitor progress, set priorities, and adjust appropriately to changing demands.
• Time management, can organize self and others and execute work independently within a specific time frame, has the ability to deliver quality work to tight deadlines and manage a diverse workload, pays attention to detail.
• Ability to collaborate and to define and deliver outcomes in an international matrix environment across a broad set of cultures and business practices.
• Flexible mindset and able to thrive in fluid environments, without the need for rigid structure.
• Competent with the use of key business software (Outlook, Word, Excel and PowerPoint as a minimum set) and hardware (PC, smartphone).
• People management and mentoring experience 
• Strong attention to detail, specifically in the science of project management.
• Enthusiasm, positive attitude, and a sense of humor all while multi-tasking.
• Experience in a healthcare, medical communications, or scientific agency.

Qualifications: BA in Public Relations with 7 Years of Experience

• A proven track record of successfully assessing institutions’ needs to improve learning and organizational effectiveness 
• Demonstrated experience in building relationships and/or strategic partnerships
• Demonstrated knowledge and understanding of education, quality learning environments, curriculum and effective instruction, program development and evaluation, learning assessment and diagnosis, and /or research related to teaching and learning
• Extensive knowledge base of current issues in education, especially continuous improvement
• Strong oral and written communication skills
• Proven ability to manage multiple priorities and make things happen in a fast-paced, dynamic environment
• Ability to attain an extensive knowledge of all products, services and solutions offered
• Ability to deliver high quality oral and written presentations
• Ability to build and maintain connections and relationships with leaders of educational organizations and agencies within the territory 
• Ability to work with minimal supervision and assume personal initiative to promote Cognia
• Ability to work and communicate effectively using Microsoft Word, Outlook, Excel and PowerPoint and other software and web-based applications

Qualifications: BA in Communications with 5 Years of Experience

• Must have excellent organizational and communication skills with strong real estate industry knowledge - transaction coordination, titles, and mortgage area 
• Strong desire and passion for searching for properties for clients on the MLS and through agent to agent communication.
• Transaction skills in MLS - Adding/editing listings, CMA’s, comments, photos, tours, etc.
• Ability to work mobile or on-site.
• Self-motivated with emphasis on the ability to prioritize to meet all deadlines
• Strong MS Suite skills/ability (Outlook, Excel, Power Point and Word) and applicable real estate software.
• Ability to maintain confidentiality at all times.
• Ability to build rapport with clients.
• Excellent technology skills with a high proficiency in Microsoft Office (PowerPoint, Word, Excel and Outlook).
• Skilled with web-conferencing tools such as Zoom, Microsoft Teams and WebEx.
• Familiarity with both Windows and Mac environments 
• Leading delivery/implementation within healthcare software companies
• Capacity planning, and resource allocation experience

Qualifications: BA in Business Administration with 9 Years of Experience

• Preferably a Clinical professional with extensive experience in managing an OandP setting.
• Experience with a large / medium physician group / health system with specialization in Orthotics and Prosthetics
• Must have strong critical thinking, data, financial and analytical skills, as well as an exceptional ability to integrate clinical, coding and reimbursement knowledge
• Demonstrated leadership in identifying opportunities for improvement, and partnering with Physicians, HIM leadership, Quality department, Finance management and Care Management coordinators for improved documentation for quality and reimbursement.
• Knowledge of ICD-9 / ICD-10 CM coding principles and applications as they relate to the DME /OandP space
• Knowledge and familiarity with HCC risk-adjustment model, AHRQ Quality Indicators (HACs and PSIs)and Bundled Payment models
• Ensure optimal reimbursement of all cases in compliance with CMS policies and procedures and Official Coding Guidelines
• Ability to effectively utilize computerized encoder and/or other reference guides
• Knowledge of various clinical information systems, encoders, and other technologies to facilitate a successful virtual work environment while maintaining maximum communication and adhering to HIPAA security standards
• Familiar with EHR Systems and Work Flow 
• Excellent understanding of the Software Development Life Cycle (SDLC) 
• Strong project and customer management background

Qualifications: BA in Marketing with 8 Years of Experience

• Certified Relocation Professional (CRP) certification 
• Global mobility leadership experience
• Domestic mobility experience 
• Direct client interaction and advisory experience 
• Prior tax and compensation experience 
• Ability to analyze and evaluate business process in order to indentify and implement solutions
• Strong knowledge and command of global mobility management, customer service delivery, problem resolution, business processes, workflow, project management and operations management
• Proficiency in Microsoft Office suite of products
• Strong people management skills
• Excellent relationship management skills
• Strong oral and written communications skills, especially with clients and senior management
• Ability to multitask in a fast-paced environment
• Strong attention to detail

Qualifications: BA in Advertising with 3 Years of Experience

• Experience in business implementations or operations with most of the experience in leadership roles
• Experience in the Payments Industry
• Strong experience in data-driven management, metrics and reporting
• Excellent ability to lead and motivate teams of 25+
• Operational consulting experience is valuable
• Solid ability to understand complex business and technical concepts and make balanced judgments when faced with trade-offs
• Strong problem-solving skills and ability to build consensus
• Exceptional communication and presentation abilities to interact at all levels of the clients from C-level to technical and operation levels
• Solid thought leadership and the ability to influence others through collaborative efforts
• An ability to quickly establish credibility and rapport with a broad set of constituencies
• Strong results orientation with demonstrated track record of success in effectively complete tactical activities
• A high degree of adaptability and flexibility to excel in a dynamic, fast-paced environment
• Experience in managing against a commercial contract – understands the principles of contract KPIs, core terms and definitions of scope as applied to pricing.
• Team player builds strong networks, engages and influences people.
• Able to work in English (any additional foreign language is a plus).
• Experience working in a complex client-facing environment, preferably in a services business with a good track record of delivering revenue growth and client satisfaction.

Qualifications: BA in Public Relations with 11 Years of Experience

• Experience dealing with sophisticated/large/complex clients and leadership
• Strong communication skills (written and verbal) and excellent presentation and interpersonal skills.
• PandL and Cost Center Management experience as well as knowledge of trust administration, trust accounting systems and investments.
• Well-developed analytical and problem-solving skills, including well-defined financial analysis capability
• Ability to delegate effectively while maintaining accountability for appropriate completion of deliverable
• Effective time and personal management
• Strong understanding of Retirement trends, as well as an understanding of the legal and regulatory framework in which Truist operates
• Experience with and in-depth knowledge of trust and institutional services
• Experience in a consulting and/or account management role, experience in managing customer care, call centers and/or back office operations 
• Experience in start-ups or high growth companies 
• Experience in managing international teams.
• Experience managing direct reports.
• Hands on experience with Process Improvement and Project Management
• Driven to self-improve and extend spheres of knowledge and influence.
• Ability to manage multiple projects independently
• Thrives in fast, high-pressure, entrepreneurial environment

Qualifications: BA in Communications with 15 Years of Experience

• Academic work-and thinking level
• Proven managerial abilities including project management
• Experience in a changing organization and environment
• Good written and verbal communication skills in both English and Dutch
• Has experience treating customers fairly in thoughts, actions and the management of an organization
• In depth knowledge and experience in operational management and customer contact management
• Intensive experience with collaborating with an outsources partner
• Experience in Product-and issue management
• Very good understanding and appreciation for an effective relationship with all important stakeholders
• Understanding of a complex functional organization and capability of efficient and high-impact performance in such organization
• Strategic thinking and practical mentality flexible ‘can do’ attitude very proactive approach
• Ability to identify improvement potential based on data
• Able to develop a vision for implementation of operational management tooling
• Experience designing, executing, and analyzing survey research (or other quantitative data sets)
• Uncompromising attention to detail

Qualifications: BA in Business Administration with 6 Years of Experience

• Client-facing multifamily experience
• Proven track record of relationship building with institutional and private owners
• Internally motivated self-starter
• Ability to solve problems quickly, handle multiple tasks, and organize resources in support of complex client and internal deliverables
• Experience in underwriting multifamily real estate
• Attention to detail with proven follow-up and organizational skills
• Excellent knowledge of multifamily real estate operations and market trends
• Strong communication skills: written, verbal, and presentation
• Team oriented with the ability to build consensus across all levels of the organization
• Ability to grow and maintain strong relationships over time
• Must possess strong existing industry/institutional owner relationships
• Professional certifications (CCIM, CPM, ARM, etc.)

Qualifications: BA in Marketing with 5 Years of Experience

• Experience in an Agency Client Services/Sales/Commercial leadership role
• Knowledge of planning, buying and campaign management within the Advaced TV Space
• Experience managing a team of 7+ people, shaping learning/development within the role
• Experience in strategic decision making for campaign planning
• Strong communication skills and is capable of building relationships with clients
• Strong problem solving skills – proactively thinking through solutions in order to provide the best client service
• Personable attitude yet can be assertive with internal and external parties 
• Ability to work independently with limited input once objectives have been set
• Experience working in a startup environment and managing a rapidly growing team.
• Ability to delegate across the team
• Strong sense of initiative and personal ownership
• Dedication to attaining team and personal goals
• Strong Excel and PowerPoint skills

Qualifications: BA in Advertising with 8 Years of Experience

• Experience in B2B client services or customer marketing with a focus on accurate and timely deliverability.
• Agency or Partner Marketing experience
• Experience in leading teams in a customer-centric environment
• Strong interpersonal, verbal and written communication skills
• A clear understanding of marketing and advertising processes including program development and campaign execution, QandA testing, performance reporting, conversion measurement and optimization.
• Creative problem-solving skills, organized, agile and focused on results
• Excellent follow-up skills with great attention to detail
• Exceptional organizational and project management skills
• Hands-on involvement with marketing automation systems (Pardot, Marekto, or Marketing Cloud preferred).
• Proficient in reading and optimizing against campaign and performance analytics within platforms such as Google Analytics.
• Demonstrated experience keeping people on task
• Ability to move projects forward
• Strong customer service orientation
• Employee Benefits administration experience

Qualifications: BA in Public Relations with 11 Years of Experience

• Ability to develop and deepen client relationships by providing superior service by using good judgement and intuition to understand client needs and challenges
• Ability to build credibility through technical, content-driven investment discussion (“credibility through content”) by articulating research and strategies effectively.
• Excellent persuasive communication, presentation, and relationship skills, to convey information clearly both verbally and through written material
• Knowledge of and experience in fundamental research and portfolio management
• Ability to team and build strong relationships with global colleagues, firm leaders and key personnel in the firm across locations
• Relevant academic background and/or CFA 
• Highly skilled visionary leadership and project management and collaboration with development and communication practices
• Entrepreneurial nonprofit mindset and ability to conceptualize, strategize and implement fundraising and communications campaigns to raise visibility and engagement
• Solid experience as a fundraiser and soliciting and closing major gifts
• Excellent project management, writing and researching skills, great attention to detail
• Experience producing and managing special events
• Experience in Board, committee, and volunteer management

Qualifications: BA in Communications with 10 Years of Experience

• Demonstrated ability to forge positive relationships with senior level executives within client organizations, actively participating in defining the future direction of client's businesses and identifying new markets or business opportunities.
• Proven success in delivering growth via account management and setting the strategic direction and key expectations for the organization. 
• Ability to formulate and recommend strategies and operational objectives. 
• Ability to use industry knowledge and identify improvements to enhance services.
• Significant BPO experience, either as a vendor or client with a deep understanding of the workings of customer experience support, including contact center operations and the BPO industry.
• Strong commercial and financial acumen with demonstrated ability to make decisions, problem-solve based on economic analysis, align with client’s commercial vision and negotiate contracts to a close.
• Ability to work towards common goals with an understanding of business and client solutions in a highly competitive environment. 
• Ability to offer inspiration, communication, and interpersonal relationship skills to make things happen via globally matrixed operations teams.
• Experience in a customer experience environment.
• Multi-lingual skills with fluency in business language would be desirable.
• Strong people management skills
• Ability to assist and equip others to efficiently solve complex problems
• A leadership style that reflects and reinforces swift core values

Qualifications: BA in Business Administration with 6 Years of Experience

• Experience as an Operations Analyst or in a similar position.
• Excellent communication skills, both verbal and written.
• Consulting and project management skills.
• Strong analytical and problem-solving skills.
• Strong multitasking and time management skills.
• Experience collaborating with cross-organizational departments that include Operations, Finance, and Technology.
• Experience in a Client Partner role who has led multi-million-dollar accounts.
• Experience leading large, distributed account teams (team size of 75+)
• Ability to lead the business development efforts from a delivery perspective
• Ability to navigate complex client needs as well as internal agency dynamics
• A passion for making customers successful
• Detail-oriented with solid project management follow-through
• A natural sense of curiosity and a desire to help people

Qualifications: BA in Marketing with 3 Years of Experience

• Highly organized and able to provide positive leadership across multiple cross-functional teams in a fast-paced, complex working environment 
• Strong communicator, both verbal and written, with executive presence and the ability to influence across functions and at all levels of an organization 
• Demonstrated presentation skills and ability to develop clear narratives out of complex ideas and circumstances
• Successful prioritization skills, simultaneously overseeing multiple large complex projects with the ability to see when direction needs to change and develop a new plan for success
• Experience implementing a healthcare SAAS Solution
• A strong understanding of the healthcare industry
• Project Management, Consulting, and/or Implementation Services experience required, ideally working for a healthcare technology vendor
• Experience managing early career and experienced employees.
• Ability to organize and manage detail work, as well as work independently and balance multiple tasks
• People management experience, managing 3+ reports in account management/client services team
• A great attitude with a hunger for problem-solving and collaboration
• Resource Planning and Time management skills 

Qualifications: BA in Advertising with 5 Years of Experience