• Work together with Solution Owner to develop system roadmap, which will continuously improve the user experience and add system value
• Stay abreast of vendor roadmap, industry landscape, and participate in customer community
• Support technical documentation of project either by the creation of documents and/or reviewing third party documents, including necessary data
• Day-to-day 3rd level technical support of learning solutions
• Support rollouts or integrations by playing BA, PM, Tester or documenter role
• Become knowledgeable about Master Data and how it is used within learning, to ensure continued compliance and diligence
• Together with Support responsible improve the Regional Super User organisation and HR Operations teams to optimize the daily operations and limit support coming to the central team
• Collaborate and provide consultation with subject matter experts to analyze, design, develop, and implement effective training solutions.
• Identify and develop learning that can be effectively delivered via classroom, virtual, self-directed, or blended learning experiences
• Identify best practices and provide recommendations for new approaches to ensure continuous improvement

Skills: System Roadmap Development, Industry Engagement, Technical Documentation, Technical Support, Project Integration, Master Data Compliance, Operations Optimization, Training Solution Consultation

• Delivering measurable quality outputs in a consistent and collaborative way, across all aspects of the Talent and Learning agenda
• Building, developing and maintaining strong and effective working partnerships with all peers across the HR team to ensure a collaborative and joined up approach across the full span of responsibilities
• Managing and maintaining all relevant digital platforms including provider/supplier relationships
• Acting as the HR lead for digital with the Learning & Development Team to implement cyclical and other work/projects where digital aspects are required, or could enhance effectiveness, building digital capability and awareness through sharing knowledge and skills across the team
• Reviewing and improving learning methodologies in line with ‘digital first’ strategy, and external marketplace innovation
• Ensuring all FCA and Mandatory eLearning is reviewed and implemented to not only fulfil obligations, but is also engaging and delivers tangible learning outputs
• Managing the onboarding site to develop it to a ‘best in class’ experience for new colleagues/starters, working closely with Recruitment
• Defining, implementing and managing the process to keep all digital learning materials up to date and fit for purpose
• Oversee the development of online e-learning programs or computer-based virtual courses. Selects or produces media to use during training to prepare a course website.
• Provides technical expertise to assist professional workgroups in the area of developing new e-learning courses and revising e-learning courses.
• Create, update and manage online training programs and other pieces of content that help instruct employees in how to perform jobs.
• Utilize LMS reporting capabilities and develop custom reports to assist with planning and managing the company’s training and development initiatives.

Skills: Quality Delivery, Partnership Building, Platform Management, Digital Strategy Implementation, Learning Methodology Innovation, Compliance Training Management, Onboarding Development, Reporting and Analytics

• Promoting the use of the Learning Management System for internal users, projects and external use with clients
• Identifying opportunities to offer training/e-learning throughout the various systems and workflows 
• Training the other members of the training team on how to use the e-learning toolset
• Authoring course modules and delivering end-user training 
• Configuring and administering the LMS
• Liaising with key stakeholders to deliver the best platform
• Transfer SCORM compliant eLearning material onto the firm's Learning Management System 
• Maintains and reviews all digital material on an periodic basis ensuring are up to date within the Learning Management System.
• Build a strong working relationship with L&D Business Partners to support blended learning requirements.
• Align and prioritise work to both the learning and organisational strategies.
• Produces future-proof recommendations within digital learning that put the learner experience at the heart, which also includes cost and resource implications.
• Maintains awareness of any budgets and resources rele

Skills: Stakeholder Advising, Digital Tool Advocacy, Strategy Collaboration, Standard Implementation, Learning Design, LMS Management, KPI Analysis, Workshop Coordination

• Being a key contact when further orientation is needed to support managers & employees on learning initiatives
• Advise stakeholders looking to deploy a learning initiative in the learning expertise related with: design and development content, digital learning tools, or/and digital learning environment topics
• Be an ambassador of the digital learning tools and the global standards
• Working with GPP L&D strategy team to work on the behavioral learning tendency, gaps and improvements needed in the learning initiatives
• Drive the implementation, maintenance and improvement of Solvay’s Global standards
• Boost a homogeneous approach among the different zones on learning design initiatives by avoiding duplication of initiatives
• Act as a key contributor to the maintenance and accuracy of the information into Solvay Learning Management System (LMS) in order to ensure a good level of data quality
• Monitor and analyse the KPIs related to the different learning processes and report on them
• Coordinate and deploy internal workshops in alignment with GPP's roadmap
• Debrief assessments reports to specific target population.

Skills: Stakeholder Advising, Digital Tool Advocacy, Strategy Collaboration, Standard Implementation, Learning Design, LMS Management, KPI Analysis, Workshop Coordination

• Develop Digital Learning policies, procedures and processes in terms of Digital Learning courses, participants enrolment and etc. 
• Ensure implementation and compliance with policies, procedures and processes 
• Develop annual budget for Digital Learning training activities and ensures accurate distribution of the budget among relevant sector based on training needs and assessment Benchmark available digital training courses and best market practices to develop a digital training catalogue 
• Coordinate with Academy schools, HRBP, Career Development and business leaders to identify required Digital Learning courses and participants for training purpose 
• Coordinate with Assessment department to receive assessment results and analyze Digital training needs Set the governance of digital learning (planning, design, and delivery) for effective injection of digital methods in the training programs. 
• Enable the awareness, compliance with digital learning mandatory courses for stc group. 
• Develop Digital Learning curriculum, learning designs and methods, and ensure contents layout consistency 
• Coordinate with Academy schools to design and develop Digital training courses and materials 
• Work with relevant units and ensure blended learning and Digital learning strategies are developed and implemented 
• Validate the design of digital and blended learning in coordination with stc academy schools. 
• Develop a framework for digital learning production for high quality and customized content with stc experts and partners. 
• Ensure the readiness of the digital studio for multimedia learning production 
• Evaluate all Digital Learning training programs on regular basis and analyse the findings to enhance those programs 
• Collect participants feedback on delivered Digital training and produce reports in coordination with Evaluation team in alignment with Evaluation & TQM team

Skills: Policy Development, Budget Management, Needs Assessment, Catalogue Development, Stakeholder Coordination, Governance Setting, Curriculum Design, Program Evaluation

• Must have working knowledge of a variety of adult learning concepts and best practices, and training procedures.
• Experience designing and authoring key projects or parts of projects that involve interactive learning technologies such as multimedia training, CBT, WBT, or technology-based interventions.
• Experience with digital development tools such as Articulate, Camtasia, PowerPoint and Adobe Creative Suite.
• Experience developing, web-based training using HTML, CSS, JavaScript, and/or other appropriate programming languages and tools.
• Experience in designing effective training solutions and assessing impact on employee performance.
• Ability to multi-task and work effectively on simultaneous projects under tight and changing priorities, scopes, and deadlines while maintaining a high level of quality and on-time completion.
• Ability to work with stakeholders at various levels to recommend training solutions.
• Ability to reason and simplify complex processes.
• Knowledge of skills and business rules, which may include proficiency with: Jackson’s administrative systems, Products, Distributor rules, Tax laws, State and Federal regulatory rules
• Knowledge of financial services or insurance industry business operations.

Qualifications: BS in Information Technology with 3 Years of Experience

• Experience in psychometric profiling (Insights, DiSC etc)
• A good understanding of Adobe Suite software relevant (Photoshop, InDesign, Acrobat Pro)
• Working knowledge of learning models - Honey & Mumford, VAK, Kirkpatrick and effectively able to utilize in all areas of the learning cycle
• Experience of working to deadlines that include contributions from multiple stakeholders within a project
• Experience as the primary administrator or developer for a Learning Management system
• Experience in Instructional Design, online learning, adult education, and multimedia development
• Previous experience using some e-learning authoring tools (i.e.SnagIt, Vyond, Camtasia, Adobe Creative Cloud, Articulate 360 (Rise), PowerPoint, video creation)
• Strong oral and written communication skills, ability to communicate complex technical concepts
• Strong leadership and consultation skills

Qualifications: BA in Communications with 5 Years of Experience

• Experiences in Instructional Design and E-Learning, ideally in a startup environment
• Acknowledged expertise in LMS systems and authoring tools
• Have a deep understanding of the needs, roles and expectations of trainings in customer service context
• Flawless communication in English likewise (C1), other languages 
• Experience working in a multicultural team environment
• Project & self- management skills and affinity for agile working
• Ability to adapt in a fast-paced environment, working in a team as well as independently
• Experience with audio and video editing software 
• Ability to relate well to a wide range of personalities.
• Ability to troubleshoot and resolve technical issues

Qualifications: BA in Computer Science with 2 Years of Experience

• Experience with, and a solid understanding of, adult learning and adult-learning styles, instructional design/development principles 
• Ability to develop educational materials and resources
• Experience in educational professional development and educational technology
• Classroom experience
• Video production and editing experience
• Proven success operating in a fast-paced environment, working directly with customers, partners, and other management groups
• Able to prioritize in a dynamic, changing environment, with limited coaching
• Strong presenter and closer with the ability to demonstrate the necessary skills to negotiate issues with peers, partners, and customers using a Win\Win philosophy
• Has a good team spirit and positive attitude.
• Enjoys a varied pace of working and copes well under pressure.

Qualifications: BS in Instructional Design with 3 Years of Experience

• Experience in L&D, Instructional Design, Talent Development, or Digital Marketing with knowhow in Learning Management Systems, learning platforms and authoring tools. 
• Proven experience in design and development of performance-based training across multiple learning modalities, with e-Learning development being an essential requirement
• Skills in needs analysis and evaluation using standard Contact Center metrics
• Expertise in multimedia content creation in corporate and multinational environments.
• High proficiency with e-Learning development tools such as Articulate Storyline 3 and other supporting tools such as Adobe Photoshop, After Effects, Camtasia, Vyond for Video creation.
• Full Proficiency with Microsoft Office products and with publishing and tracking learning objects in an LMS 
• Ability to engage with business or technical audiences.
• Familiarity with Web-based Learning Platforms, Social Learning, Gamification and with the use of Multimedia in training.
• Ability to work in a fast-paced environment.
• Fluent in English, desirable Spanish

Qualifications: BA in Educational Technology with 5 Years of Experience