• Identifying and communicating high priority questions and opportunities for research to lead team towards strategic opportunities and tactical improvements
• Identifying and communicating appropriate research methodology to address research opportunity
• Recruiting appropriate participants for research plans and goals
• Conducting research methods and activities to capture qualitative and quantitative data
• Analyzing qualitative and quantitative data to generate insights
• Delivering compelling stories to communicate actionable insights for team and stakeholders
• Be curious, inventive, questioning, open to critique and have a ton of initiative
• Design research methodologies including primary and secondary research, interviews, usability testing (primarily remote) and surveys
• Translate research findings into specific, prioritized recommendations to improve product designs

Skills: Research Prioritization, Methodology Selection, Participant Recruitment, Data Collection, Data Analysis, Insight Communication, Research Design, Recommendation Development

• Keeps participants focused on task and end process. 
• Guides participation to include all present, solicits information about absent stakeholders.
• Expresses technology options to collaborators on cross functional teams. 
• Goes beyond merely suggesting design technologies and clearly articulates the rationale and benefit of design technology choices.
• Understands the value of a rigorous and transparent decision-making process.
• Works with cross-functional teams and cross-business teams and assist in driving broad-reaching solutions across the function / business.
• Influences change through others and begins to set a vision for future change, evangelizes the practice of interaction design to GE business leaders.
• Understands the skills necessary for contributing to constructive conversations utilizing active listening and validating the information needs of stakeholders and users.
• Asks questions appropriate to translating an abstract problem into a roadmap for identifying solutions
• Pilots have new ideas and processes that have not been utilized before.

Skills: Facilitation Skills, Stakeholder Engagement, Technology Communication, Decision-Making, Cross-Functional Collaboration, Change Management, Active Listening, Problem-Solving

• Leads and recommends both short- and long-term research activities, contributing to the creation of a research plan
• Conducts qualitative and quantitative research activities such as ethnographic studies and usability studies, including surveys (qualitative and quantitative) and overseeing the work of external research partners and agencies
• Creates and communicates research artifacts, findings, reports, and recommendations with stakeholders
• Participates in planning of research topics and usability tests and contributes to the analysis and synthesis of research findings
• Contributes to management of usage analytics and Voice of the Customer solutions, mining usage data, and communicating findings to stakeholders
• Creates, analyzes and manages projects that provide direct business benefit. 
• Takes various stakeholders through the design thinking process to frame a project.
• Works to create an understanding of how individual people and things fit within larger structures (like systems or organizations), as well as the relationships between parts of a system and the system as a whole.
• Translates user-centered design requirements into technical implementations for projects. 
• Continuously measures deliverables of self and team against scheduled commitments. 
• Effectively balances different, competing objectives.

Skills: Research Leadership, Qualitative Research, Stakeholder Communication, Usability Testing, Data Management, Project Management, Design Thinking, Systems Thinking

• Survey design and analysis, with a working knowledge of statistics and experimental design
• Lead research design and project engagements for Fortune 500 clients across a range of industries and project types independently and as part of a team
• Contribute to and lead cross-functional teams (strategy, insights, design, technology), providing research expertise and guidance
• Act as a trusted client partner and human-centered research design expert, relied on for strategic POVs
• Understand and incorporate complex business, strategic, and technical requirements into research
• Collect, analyze, and synthesize user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, and online experiments (e.g., A/B testing) into actionable insights and recommendations to inform design solutions
• Work with teams to design and facilitate successful presentations and workshops that advocate research findings and implications to diverse audiences, including senior executive level clients
• Support project design across a range of project types and contribute to the end-to-end creation of winning proposals
• Contribute to organizational business development activities from opportunity identification to sold work
• Support the evolution of design research theory and practice across the organization, including tools and methods
• Work with anthropologists, behavioural scientists, and other professionals to prioritize research opportunities in a dynamic, fast-paced environment
• Actively manage a broad network of stakeholders within Idea Couture and Cognizant
• Access to global scale, from the types of projects you work on to resources you collaborate with and lean on
• Help teams understand customer needs, attitudes, and behaviors through thoughtful and actionable research. 

Skills: Survey Design, Project Leadership, Cross-Functional Collaboration, Client Relationship Management, Data Synthesis, Presentation Skills, Business Development, Research Methodology

• Creates and drives plans for research studies and/or programs for a feature area.
• Defines and scopes problems for an end-to-end research plan with clear success criteria relevant to business needs.
• Informs product direction by leveraging telemetry data and existing domain knowledge.
• Conducts research using Diversity and Inclusion and Accessibility principles/guidelines.
• Applies research methods for effective execution of a feature area.
• Guides multi-person research efforts resulting in strong product outcomes for a feature area.
• Uses sense-making/analysis to synthesize and distill data for a feature area.
• Reviews and analyzes quantitative and/or qualitative data to draw conclusions for a feature area.
• Applies statistical analyses to strengthen hypotheses to influence business decisions.
• Enables problem identification and reduces data to form aggregate insights for a defined feature area.
• Shares insights in a way that is easy to understand to activate design and engineering processes from insights for a feature area.

Skills: Research Planning, Problem Scoping, Data Analysis, Diversity and Inclusion, Research Methodology, Team Leadership, Insight Synthesis, Statistical Analysis

• An awesome and positive attitude, growth mindset, entrepreneurial spirit, and innovative approach
• Comfort working in a dynamic, team-based environment
• Ability to develop a well-crafted research plan with clear research objectives
• Ability to select and apply a variety of design research methodologies, and articulate why you chose a particular methodology for a particular project
• Advocate for research designed to move product and customer outcomes forward
• Ability to manage multiple tracks of work
• Demonstrated experience conducting user and design research
• Proven record of delivering exceptional solutions that address customers’ most challenging business problems and opportunities
• Demonstrated success turning generative and evaluative research insights into actionable design recommendations
• Experience with agile practices and processes.

Qualifications: BA in Anthropology with 6 Years of Experience

• Experience in design research or usability
• Able to independently coordinate end-to-end research planning from protocol writing to recruitment and vendor management
• Familiar with GDPR and its impact on research data management
• Eager to develop/explore new data-driven research methods
• Experience in both enterprise and consumer software with experience working within an agile development approach.
• Strong analytical, creative, and visual craft skills balanced with empathy and advocacy for the end-user
• Working knowledge of mobile and web technologies and prototyping tools
• Experience working within agile software development processes
• Collaborative team player
• Self-motivated, pro-active thinker

Qualifications: BA in Industrial Design with 3 Years of Experience

• Experience with large scale cross-org outreach, teaching, and training.
• Passion for learning new technologies and understanding the needs of diverse users.
• Proven record of having an impact on products with user research and design activities.
• Excellent verbal and written communication skills and the ability to present work to peers across disciplines.
• Comfortable and enthusiastic about working in a complex product space.  
• Experience in the technology industry conducting user research, with a proven track record of driving tangible outcomes with product teams.
• Strong understanding of and experience with a broad range of research methodologies, pros/cons and application during different phases of product development.
• Able to work independently as well as part of a cohesive team.
• Ability to meet Microsoft, customer and/or government security screening requirements 

Qualifications: BA in Psychology with 5 Years of Experience

• Demonstrated expertise and comfort with a mix of experience design methods including interviews, intercepts, service safaris, diary studies, and other forms of observational research
• Hands-on qualitative research and analysis skills
• Highly proficient at creating and contributing to research summary artifacts and deliverables including personas, journey maps, service blueprints, and summary reports for real client projects
• Understanding and experience applying inclusive design principles, methods and standards in research
• Experience working with teams, and directly with clients on service design projects and programs
• Excellent written, verbal and clear visual communication skills
• Session facilitation skills (leading design sprints, mapping workshops, and research sessions, for example)
• Team leadership, leading research, design teams, and service delivery teams in the implementation of services
• Ability build and maintain strong working relationships with colleagues, clients, and key stakeholders
• Empathy. 
• Able to listen, observe and engage with a wide range of different kinds of people to understand how use a product or service, from beginning-to-end.
• Able to manage time and workload and communicate effectively
• A strong collaborator, comfortable working with others, giving and receiving feedback, and working with a project team to provide the right approach to design research
• Able to pull together the information and work with team to bring the right approach and find effective solutions

Qualifications: BA in Human-Computer Interaction with 4 Years of Experience

• Experience conducting experimental research on software products and driving tangible outcomes with product teams.
• Enterprise experience
• Experience with remote testing platforms such as UserZoom and UserTesting
• Experience with running usability studies, interviews, and surveys.
• Proven ability to work within tight timelines and with excellent project management skills. 
• Experience with Agile and Lean frameworks
• Demonstrated ability to effectively communicate rich customer data and articulate the implications of research findings in clear and compelling ways.
• Experience presenting to executive-level audiences. 

Qualifications: BA in Design Research with 2 Years of Experience