DEPARTMENT SECRETARY SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Oct 17, 2024 – The Department Secretary has strong organizational skills and self-motivation, along with experience in business or secretarial roles. This role requires excellent written and verbal communication abilities, as well as proficiency in office procedures and software like Microsoft Office Suite. The secretary also has discretion, confidentiality, and the ability to prioritize tasks while accepting direction from multiple sources.

Essential Hard and Soft Skills for a Standout Department Secretary Resume
  • Typing
  • Microsoft Office Suite
  • Data Entry
  • Document Management
  • Calendar Management
  • Filing Systems
  • Basic Accounting
  • Office Equipment Operation
  • Record Keeping
  • Communication Technology
  • Organization
  • Time Management
  • Communication
  • Attention to Detail
  • Problem-Solving
  • Adaptability
  • Teamwork
  • Confidentiality
  • Multitasking
  • Customer Service

Summary of Department Secretary Knowledge and Qualifications on Resume

1. BA in Business Administration with 1 year of Experience

  • Working experience in healthcare
  • Knowledge of medical terminology for clinical areas.
  • Excellent computer abilities.
  • Excellent written and oral communication with customer service skills.
  • Familiarity with medical terminology.
  • Excellent organizational skills with the ability to follow written and verbal directions with multiple steps.
  • Ability to work collaboratively and efficiently within a team treatment model.
  • The ability to manage multiple phone lines simultaneously.
  • Ability to perform varied clerical duties requiring a high degree of independent judgment, speed and accuracy. 
  • Ability to handle multiple priorities with little supervision

2. BA in Office Management with 2 years of Experience

  • Working knowledge of and the ability to become proficient in databases, spreadsheet management, their associated computer programs (Microsoft Word/Excel), and other programs
  • Demonstrate expertise in the operation of standard office equipment (Personal Computer), FAX machine, photocopier, and adding machine.
  • Must be detail-oriented, and possess effective verbal and written English-speaking communication skills.
  • Strong customer service and interpersonal relationship skills
  • Requires strict maintenance of confidentiality.
  • The ability to record and transcribe accurate notes/minutes from meetings.
  • Ability to perform varied clerical duties requiring a high degree of independent judgment, speed, and accuracy.
  • Must be willing to work in a Labor Management Partnership environment.
  • Excellent organizational, verbal, interpersonal and customer relations skills
  • Comfortable in a high-volume, fast-paced office.

3. BA in Administrative Studies with 3 years of Experience

  • Previous office experience in a healthcare environment
  • Previous medical office experience
  • Secretarial training with skills in typing, dictation, and related coursework in business skills, medical terminology, and filing
  • Basic mathematical skills
  • Knowledge of insurance criteria and authorization processes
  • Knowledge of computer equipment and software programs
  • Demonstrate skills in interpersonal communications and the ability to work with patients and staff members positively.
  • Ability to write legibly, print clearly, spell accurately, and use proper grammar.
  • The ability to maintain an effective workflow system.
  • Ability to act calmly and decisively in emergencies and exercise sound judgment.

4. BA in Communications with 2 years of Experience

  • Secretarial or clerical working experience
  • Experience working in document control
  • Proficient with medical terminology
  • Experience with scheduling procedures/surgeries
  • Hold American Heart Association Heart Saver CPR and AED depending on location.
  • Working knowledge of computer software such as Microsoft Word, PowerPoint, Outlook and Excel.
  • Effective verbal, interpersonal and problem-solving skills
  • Ability to prioritize work assignments throughout the day, anticipating work done on behalf of physicians
  • Keen organization and multi-tasking skills, willingness and flexibility.
  • Proactive, communicative, conscientious and accurate

5. BA in Human Resources with 3 years of Experience

  • Excellent typing skills 
  • Understanding of Medical Terminology
  • Previous transcription experience (preferably pathology terminology)
  • Proficiency in word processing - Microsoft Word
  • Previous experience with Cerner PowerChart and Cerner Department Order Entry and CoPath
  • Previous laboratory working experience 
  • Must be able to work quickly and accurately
  • Must maintain confidentiality
  • Must be able to perform calmly under pressure and remain pleasant to patients and fellow workers
  • Good attendance record

6. BA in Public Administration with 2 years of Experience

  • Working experience in business or secretarial school 
  • Secretarial work experience
  • Excellent written and verbal communication skills, with appropriate use of grammar, spelling and/or punctuation
  • Knowledge of office procedures and equipment
  • Must demonstrate strong organizational skills and be self-motivated
  • Strong PC software skills in word processing, spreadsheets, databases and presentation software (e.g., Microsoft Office Suite)
  • Business writing skills with the ability to compose documents, including correspondence, agendas, minutes, reports, etc
  • Ability to accept work direction from multiple sources and prioritize tasks.
  • Demonstrate discretion and the ability to maintain confidentiality.
  • Adept with copy machines, telephone, fax, and PCs.
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