• Manage technical requests destined for suppliers, providing validation and structure around the Technical Services Catalogue request process. 
• Provide Governance and measurement against contractual SLAs.
• Validate Proposal responses from suppliers, ensuring commercial considerations are in line with contractual considerations.
• Ensure approval is received from the requester and the budget holder for associated costs, before progressing into the delivery phase.
• Provide Governance around the delivery of supplier Proposals delivering IS technical requirements.
• Provide a level of Governance around the final billing process for TSC supplier requests. 
• Review & approve supplier monthly billing, providing an internal escalation route for any disputes against the delivery of supplier Proposals.
• On-going development of the Demand process, toolset and associated methods/techniques adhering to ITIL good practice principles
• Produce and send stakeholder communications to advise on TSC request progress through the Demand Management process lifecycle.
• Review & assess Proposals from suppliers and follow standard Demand approval steps to ensure the quality & costs are managed commercially against the various supplier contracts.

Skills: Governance & SLA Management, Proposal Review, Budget Approval, Supplier Management, ITIL Development, Stakeholder Communication, Billing Oversight, Contract Assessment

• Ensure accurate data input at the point of product set-up, escalating any issues to internal and external stakeholders
• Creation of forecasts for key events and promotions
• Work with the commercial and operational teams to understand business activity and the impact on the guest demand
• Communicate forecast amendments to distributors and suppliers and any stock issues to the wider business.
• Weekly review meetings with distributors and suppliers, understanding any business and product changes, including no. of SKUs, suppliers and case volumes
• Communicate forecast amendments to distributors/suppliers
• Report on supplier performance and attend review meetings
• Review & manage ‘stock’ KPI’s with the distributor, these include stock days, stock value, depot availability, and delisted stock in the depot
• Track supplier service levels into the depot, and report any issues to the wider business
• Gatekeeper of forecasts for distributor pick volumes/budgets
• Support Lease & Franchise to maximize revenue opportunities for food
• Responsible for reviewing de-listed stock, action plans to reduce, and the disposal of said stock to charity partners.

Skills: Data Accuracy Management, Forecast Creation, Demand Analysis, Stakeholder Communication, Supplier Review, KPI Management, Service Level Tracking, Revenue Optimization

• Interface with account managers and various product management teams to understand the customer’s business and ensure accurate forecasting
• Support the Sales and Product Management Teams
• Support the monthly Sales and Operating Planning (S&OP) process
• Utilize analytical and statistical forecasting tools to monitor and adjust demand plans
• Facilitate consensus discussions between Global Sales, Product Management and Operations teams
• Drive continuous improvement on processes and methodologies for collecting information and predicting demand
• Ruthlessly prioritize and multi-task under tight deadlines.
• Provide Governance around Proposal delivery ensuring that agreed Planned Delivery dates are tracked and managed.
• Manage for the delivery & maintenance of Catalogue Development in Service-Now. 
• Amending existing Catalogues and developing new Catalogue requirements to enable effective business processes.

Skills: Customer Interface Management, Sales & Product Support, S&OP Process Coordination, Demand Forecasting, Consensus Building, Process Improvement, Proposal Governance, Catalogue Management

• Supports the month-end demand/forecast process
• Maintains KPI reports & databases necessary for day-to-day operations & Supply Chain Management
• Maintains various forecasting reports for Product Management
• Provides daily/weekly/monthly KPI summaries to management
• Creates professional-level Excel and PowerPoint documents
• Attends and participates in all SIOP meetings, supports the demand review and reconciliation meetings
• Works with Customer Service Representatives to ensure proper management of customer orders as they relate to demand and helps execute the exception order management process
• Works collaboratively across the organization enabling and supporting the work of others
• Develop an influential profile within GK & the Distributor operation
• Manage pub communication concerning food product
• Working with Supply Chain, Controllers and Planners to understand new solutions/technology and implement to become more efficient
• Work with finance to manage internal charges

Skills: Demand Forecast Support, KPI Reporting, Forecast Management, Professional Document Creation, SIOP Meeting Participation, Order Management Collaboration, Cross-Organizational Support, Communication Management

• Assist in the creation of a demand pipeline across the Group to ensure they are captured by the Service Transition process
• Support the demand and production planning management process and resources
• Assist in the leading of the review meetings and assisting stakeholders, ensuring issues and actions are captured and distributed to stakeholders
• Facilitate new demand requests, via a Technical Services Catalogue, into Group Technology Infrastructure and services and regularly report on performance. 
• Identifying where it is necessary to increase interim resources to meet demand
• Provide the analysis of actual demand for resources against forecasted supply and demand to evaluate current forecasting techniques and make improvements
• Promote Service Transition within the Group and lead awareness and training sessions
• Defining, developing and delivering processes and systems to ensure a consistent and good level of service that means customers’ expectations are met
• Creation of all process maps for day-to-day activities
• Drive internal stakeholder behaviors and procedures ensuring best practices when discussing key events, promotions and new products
• Resolve day-to-day supply issues

Skills: Demand Pipeline Development, Production Planning, Meeting Facilitation, Request Management, Resource Analysis, Service Transition, Process Development, Supply Resolution

• Experience working in Operations, Finance, Planning/Forecasting or Sales
• Able to effectively communicate and understand customer’s needs
• Demonstrate superb written and oral communication skills
• Excellent analytical and problem-solving skills
• Able to collaborate and or lead cross-functional teams to build consensus on actions/process improvements
• Advanced computer skills in Excel, PowerPoint, Teams, and Word
• Experience with ERP/CRM systems (SAP, Salesforce.com, SharePoint, Model N, Power BI)
• Self-starter, self-motivated, driven, dedicated, and willing to learn with a strong desire for team success
• Adaptable in a highly dynamic, fast-paced work environment
• Strong organizational and interpersonal skills

Qualifications: BA in Statistics with 3 years of Experience

• Previous operational experience ideally in B2B businesses and strong commercial acumen
• Experience in Sales and Customer management within the Lubricants business, finance, or supply chain
• Experience working with a diverse team across different geographies
• Experience and knowledge of sales forecasting processes
• Experience with SAP APO demand planning tool
• Experience in the demand management process
• Must be absolute fluency in “business English”
• Strong analytical skills – able to analyze and summarize complex information and prepared to drive performance improvements
• Strong impact, interpersonal, influence and communication skills 
• Good understanding of cross-service functions relating to the business commercial activities

Qualifications: BA in Economics with 4 years of Experience

• Working experience in a Sales Analyst, Demand Planning, or Account Management environment
• Proficiency in working with MS Office Suites and SAP
• Analytical skills based on statistical knowledge
• Excellent communication skills both verbal and written
• Must be able to meet multiple deadlines
• Ability to work independently as well as within a team environment
• Meticulous attention to detail
• Be innovative and expansive by nature and have opened several different new lead gen channels that have proven successful.
• A data-driven and know how to drive and measure impact with a team.
• A problem solver at heart and knows how to move things forward with limited resourcing or roadblocks.

Qualifications: BA in Consumer Behavior with 1 year of Experience

• Experience working in supply chain
• Extensive knowledge of Microsoft Excel
• Strong analytical and problem-solving skills
• General understanding of statistical forecasting methods and terminology
• Background working with Original Equipment Manufacturers (OEM)
• Experience with analytical/forecasting systems – SAP IBP, JDA, Xelus, BO
• Prior collaboration in a Global team setting
• Must have a high level of customer focus
• The ability to prioritize, and multi-task
• Have APICS or SIOP Certification

Qualifications: BA in Marketing with 3 years of Experience

• Experience working in the supply chain field.
• Experience working in transportation/logistics.
• Proven capability and potential to make a significant contribution to the business.
• Must demonstrate a high level of proficiency in Excel and show an intermediate-level aptitude for systems applications (SAP or Siebel)
• Love a challenge, and complete complex projects quickly and adeptly with an understanding of the business priorities.
• The ability to build relationships and collaborate to get to the desired outcome.
• Take accountability for results – acting with integrity and honoring commitments.
• Have a thirst for learning – you are always looking for ways to learn and help one another grow.
• Ability to grow and develop your career centered around our First Choice Learning opportunities.
• Able to work within a fast-paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences.

Qualifications: BA in Business Administration with 4 years of Experience