Job Summary:

• Manage Daily Sales Reports (DSR) and food and catering ordering platforms.
• Delivering superior food and beverage service and maximizing customer satisfaction.
• Responding efficiently and accurately to customer complaints.
• Recruit, hire, train, and supervise delivery team members. 
• Firing team members who are not fulfilling their duties.
• Shipping orders are filled and ready for delivery by certifying that there is enough inventory in stock to fulfill orders.
• Contacting potential customers to forge new contracts, delivery managers also negotiate delivery rates for new and existing customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Creating and following up on projects for all managers.
• Develop and implement standard operating procedures, policies, and procedures to be followed by the management team.
• Understanding and controlling all aspects of quality control.

Skills on Resume:

• Inventory Management (Hard Skills)
• Customer Service (Soft Skills)
• Team Leadership (Soft Skills)
• Contract Negotiation (Hard Skills)
• Project Management (Hard Skills)
• SOP Development (Hard Skills)
• Quality Control (Hard Skills)
• Sales Analysis (Hard Skills)

Job Summary:

• Deliver and own the holistic customer service offerings including COOP/DR activities
• Ensure that policies and processes are in place to deliver consistent, efficient, and effective services
• Improve, optimize, standardize, and coordinate within the ITS EPA IV portfolio, and streamline EPA support processes that yield improvements to the OITO and its customers’ experience in a cost-effective manner
• Lead large-scale IT service delivery with an emphasis on best practices to transition to easier-to-use, self-help formats of delivery that reduce the frequency and quantity of human interaction
• Provide coordination and expertise related to centralized services supporting non-OITO-managed infrastructure 
• Coordinate and communicate, as situations arise, with other EPA portfolio teams, OEMs, and Regions to manage the health of the EPA’s distributed infrastructure for compliance and remediation verification
• Maintain highest standards of food and beverage quality, guest service, cost control, and consistency of service.
• Create an environment of trust and mutual respect.
• Working closely with the Director of Operations and Regional Operations Manager to ensure all operations are meeting and exceeding Nacho Daddy guidelines.

Skills on Resume:

• Customer Service Management (Soft Skills)
• Policy Implementation (Hard Skills)
• Process Optimization (Hard Skills)
• IT Service Delivery (Hard Skills)
• Coordination Expertise (Soft Skills)
• Compliance Management (Hard Skills)
• Quality Control (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary:

• Deliver cleaning, security and grounds maintenance services
• Organise and coordinate the strategic and operational management of the site to ensure the proper and efficient operation of all physical aspects of the centre
• Create and sustain safe and productive environment for all – customers, team members and centre tenants
• Establish opportunities for new business in the Mid North Coast region through building strategic relationships and partnerships
• Meet contractual obligations and delight customers by exceeding their expectations
• Become a trusted partner and subject matter expert (SME) for the Client
• Identify opportunities to provide innovation and value-add for the client
• Participate in regular meetings with the Client and Stakeholders to report on performance related KPI's and operational issues
• Oversee all financials/budget and control the P&L
• Provide strong leadership, coaching, mentoring and inspiration to teams
• Overall management of frontline staff rostering
• Undertake staff training and ensure leadership and compliance with Occupational Health and Safety requirements

Skills on Resume:

• Facility Management (Hard Skills)
• Operational Coordination (Hard Skills)
• Safety Compliance (Hard Skills)
• Business Development (Soft Skills)
• Customer Relationship Management (Soft Skills)
• Performance Reporting (Hard Skills)
• Financial Oversight (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary:

• Ensures that adequate processes are in place to accurately track actual and outlook revenue totals
• Ensure that goods and services from external and internal providers are reconciled correctly and recovered at agreed margin levels within client invoicing 
• Responsible for driving improvement projects that drive significant cost reduction / risk reduction / client experience improvement / inter CCS department interaction improvement
• Ensuring that processes remain fit for purpose and are aligned with the quality management system
• Work closely with Senior Manager colleagues across CCS to drive business improvement and drive initiates aligned to the Global CEOs priorities  
• Manage the daily service delivery in cooperation with group IT and IT service providers
• Build relationships with key members of staff across the business, local IT and IT service providers.
• Manage the escalation process for Service Delivery
• Provide consultancy and direction to internal and external resources
• Ensure risks and impacts have been properly understood, sufficiently mitigated and robustly documented
• Identify opportunities for improvement and change
• Conduct regular service reviews with the IT service providers
• Introduce monitoring and controls to accurately measure IT service quality

Skills on Resume:

• Revenue Tracking (Hard Skills)
• Financial Reconciliation (Hard Skills)
• Process Improvement (Hard Skills)
• Quality Management (Hard Skills)
• Business Collaboration (Soft Skills)
• Service Delivery Management (Hard Skills)
• Risk Mitigation (Hard Skills)
• IT Service Monitoring (Hard Skills)

Job Summary:

• Supporting Product Owners and stakeholders in the area of product delivery
• Managing projects budget, schedule, quality and scope
• Monitoring and reporting project and product delivery health, risks and progress
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Analyzing internal processes, and creating strategies for service delivery optimization
• Providing accurate and regular reports to the management on performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Taking ownership of portfolio processes in regards to resolving issues and assessing risks
• Supporting sales activities

Skills on Resume:

• Product Delivery Support (Soft Skills)
• Project Management (Hard Skills)
• Risk Monitoring (Hard Skills)
• Incident Management (Hard Skills)
• Service Delivery Optimization (Hard Skills)
• Performance Reporting (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary:

• Accountable for the creation and continued relationship management of key business unit stakeholders.
• Acts as key point of contact and escalation for Technology Operations Service Delivery.
• Responsible for delivery of service in a cost-effective manner and within budget.
• Responsible for prompt processing of Purchase Orders and monitoring of assigned budget.
• Responsible for service and supplier governance.
• Accountable for the management of service performance by both internal and external service providers for Whitbread’s Network.
• Develop and maintain relationships with Technology Operations procurement & service design teams for contract management and change in order to ensure continued service availability.
• Responsible for providing robust challenge to change requests, where necessary, in order to ensure system stability and service availability is retained.
• Joining Post Incident Review (PIR) following major incidents relating to Network services.
• Accountable for internal service reporting and sponsorship of service delivery meetings for Whitbread’s Network services.
• Accountable for the identification and removal of all obstacles to customer satisfaction and / or financial performance.

Skills on Resume:

• Stakeholder Management (Soft Skills)
• Service Delivery Oversight (Hard Skills)
• Budget Management (Hard Skills)
• Governance Compliance (Hard Skills)
• Performance Management (Hard Skills)
• Contract Management (Hard Skills)
• Incident Review Participation (Soft Skills)
• Customer Satisfaction Improvement (Soft Skills)

Job Summary:

• Supervise delivery with internal stakeholders, facilitating any decision or escalation, focusing on customer satisfaction
• Organize monthly, quarterly and yearly business reviews with internal stakeholders and suppliers and develop relationships and feedback channels to improve continuously the services
• Define and track performance of services (and related solutions and processes) and implement reporting on SLAs & KPIs
• Define and follow-up the financial picture of service delivery, focusing on cost-effectiveness of the covered services
• Coordinate actions from platform teams (workplace platform primarily) in driving overall performance of the services (customer satisfaction and cost effectiveness)
• Develop best practices framework on way of working: templates, presentations, resource & capacity management.
• Develop strategic relationships with internal stakeholders and partners/vendors
• Share with internal stakeholders (products, platforms) and suppliers Workplace roadmap information and secure relevant internal/external suppliers’ delivery, with regular review of priorities
• Responsible for any follow up activities around poor Network service provider performance.
• Responsible for the management and identification of service improvement activities with internal clients, operations teams and internal/external service providers.
• Responsible for identifying continual service improvement opportunities through creative, agile thinking.

Skills on Resume:

• Stakeholder Supervision (Soft Skills)
• Performance Tracking (Hard Skills)
• Financial Analysis (Hard Skills)
• Service Coordination (Hard Skills)
• Best Practices Development (Hard Skills)
• Strategic Relationship Building (Soft Skills)
• Service Improvement Management (Hard Skills)
• Agile Thinking (Soft Skills)