Job Summary:

• Ensure customers are supported every step of the way by working collaboratively with all teams and departments
• Understand the customer’s situation and demands
• Deliver customer solutions via ticketing, live-chat and phone
• Assist customers with payment related matters
• Assist with customer administration tasks
• Assist in resolving customer disputes within delegation
• Instill customer loyalty and retain customers through the company’s retention strategies
• Enhance customer satisfaction by providing solutions professionally

Skills on Resume:

• Team Collaboration (Soft Skills)
• Customer Understanding (Soft Skills)
• Solution Delivery (Soft Skills)
• Payment Assistance (Soft Skills)
• Administrative Support (Soft Skills)
• Dispute Resolution (Soft Skills)
• Customer Retention (Soft Skills)
• Satisfaction Enhancement (Soft Skills)

Job Summary:

• Establishing workflows and standards for entering data in the CRM
• Spotting ways to improve the usage of the CRM through automating basic everyday tasks
• Project lead the implementation of a new CRM system.
• Be the dedicated superuser of the CRM system to improve the usage and educate the the organization.
• Strategically plan, execute, and assess the performance of loyalty/Community program
• Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company brand value.
• Customizing and pulling marketing reports from the CRM
• Analyzing the marketing reports to determine what kind of customer trends the business should respond to.
• Make sure the customer database is correctly segmented to target marketing activities appropriately.
• Analyze reports and work closely with cross-functional teams to provide insights.

Skills on Resume:

• CRM Proficiency (Hard Skills)
• Automation Expertise (Hard Skills)
• Project Management (Hard Skills)
• Training and Support (Soft Skills)
• Strategic Planning (Hard Skills)
• Data Analysis (Hard Skills)
• Segmentation and Targeting (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)

Job Summary:

• Building relationships, both internal and external, with key customers and stakeholders.
• Understanding key customer needs and working cross-functionally to support those needs.
• Providing various reports and data analytics of a current situation (eg. Open orders status, shipping accuracy, claims status, backlog & priorities monitoring, demand sensing and AONs reporting, etc.).
• Helping out to solve customer supply chain related issues using a positive, proactive customer centric mindset.
• Work with others to determine alternative solutions as required that meet or exceed customer expectations.
• Identifying trends through analysis and escalating to the proper channel.
• Manage weekly and monthly checkins with all clients
• Report on outcomes for customer satisfaction
• Drive an organised and efficient CRM process

Skills on Resume:

• Relationship Building (Soft Skills)
• Needs Analysis (Soft Skills)
• Data Reporting (Hard Skills)
• Problem Solving (Soft Skills)
• Solution Development (Soft Skills)
• Trend Analysis (Hard Skills)
• Client Management (Soft Skills)
• CRM Management (Hard Skills)

Job Summary:

• Maintain communication with clients and help deepen client relationship
• Open accounts, prepare follow up documentation and general instructions
• Process asset proof approvals, investment and deposit transactions
• Manage client and sales activity information in the client relationship management system. 
• Perform sales supports (e.g. pulling out investment performance, translations) in collaboration with manager 
• Support Ad hoc projects management and execution
• Build a strong working relationship with new and existing clients.
• Proactively promote the company’s products and services.
• Continuously Improve client retention strategies.
• Support clients with technical and fundamental analysis of the markets.
• Keep up to date with the market information to provide the most recent and relevant information to the clients.

Skills on Resume:

• Client Communication (Soft Skills)
• Account Management (Hard Skills)
• Transaction Processing (Hard Skills)
• CRM Management (Hard Skills)
• Sales Support (Soft Skills)
• Project Support (Soft Skills)
• Product Promotion (Soft Skills)
• Market Analysis (Hard Skills)