CUSTOMER RELATIONSHIP MANAGEMENT ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: September 26, 2024 - The Customer Relationship Management Engineer specializes in maintaining and enhancing the ZOHO CRM platform, employing extensive coding knowledge in HTML, CSS, JavaScript, and JQuery. Integrates ZOHO CRM with external data sources via APIs, emphasizing test-driven development for scalable enterprise applications. Harnesses expertise in SQL and PostgreSQL database management, and employs AWS cloud solutions, supporting Agile methodologies and continuous integration within a DevOps framework.

Essential Hard and Soft Skills for a Standout Customer Relationship Management Engineer Resume
  • SQL Database Management
  • API Integration
  • JavaScript Programming
  • HTML/CSS Development
  • CRM Software Customization
  • Data Modeling
  • Cloud Computing
  • DevOps Tools Proficiency
  • Test-Driven Development
  • Agile Methodology
  • Problem Solving
  • Critical Thinking
  • Effective Communication
  • Client Relations
  • Team Collaboration
  • Adaptability
  • Time Management
  • Attention to Detail
  • Project Management
  • Empathy

Summary of Customer Relationship Management Engineer Knowledge and Qualifications on Resume

1. BA in Computer Science with 3 Years of Experience

  • Experience in maintaining, customizing and development the ZOHO CRM platform.
  • Solid experience with HTML, CSS, JavaScript & JQuery.
  • Solid experience with one or more supported programming languages on the ZOHO CRM platform.
  • Experience integrating with external data sources via APIs.
  • Experience in test-driven development to build highly scalable enterprise applications.
  • Experience in relational database management systems like Microsoft SQL Server/PostgreSQL, including data modeling and creating relational databases using SQL.
  • Solid understanding of the software development lifecycle including continuous integration & delivery using DevOps tools.
  • Experience using cloud technologies like Amazon Web Services (AWS)
  • Experience in working in Agile teams.

2. BA in Information Systems with 6 Years of Experience

  • Experience in a Sales or Marketing function leveraging a CRM tool experience with needs analysis, software evaluation and selection, customization, and implementation
  • Previous experience utilizing Inogic plug-ins, Scribe, SmartConnect, CRM Workflow, Microsoft Flow
  • Experience with CRM tools required Microsoft Dynamics CRM 2013, 2015, and/or Online
  • Active certifications in Microsoft Dynamics 365 / CRM
  • Good communication skills.
  • Ability to work with an international team with international customers in different time zones.
  • Detailed, accurate, responsive, and inquisitive personality.
  • Demonstrable ability to learn new concepts quickly.

3. BA in Software Engineering with 8 Years of Experience

  • Experience writing code (such as, and not limited to, Java, C, C++, C#, VB.Net; databases like SQL Server, and Testing tools Experience of multiple full release cycles.)
  • Experience within the MS Dynamics CRM area as a developer. 
  • Recent work experience in the D365 CRM area 
  • D365 CRM Certifications 
  • Strong knowledge and experience of D365 CRM development, configuration, and administration capabilities.
  • Experience with platform upgrades within MS Dynamics and the ability to quickly understand as well as provide remediation plans for the impact on the current implementation is mandatory for this role.
  • Knowledge as well as implementation experience of DevOps (within or outside Dynamics CRM)
  • Advanced understanding of modern software development methodologies.
  • Advanced understanding of modern software development tools and SCM.
  • Advanced understanding of Software Test methodologies, and an expert in testing tools. 
  • General Project Management, Customer/ Vendor Management, Business Analysis.
  • Good verbal and written communication skills, influencing skills and ability to work effectively in a geographically dispersed team.
  • Demonstrated technical leadership skills.

4. BA in Business Administration with 2 Years of Experience

  • Excellent troubleshooting skills on assigned cases within Service Level Agreements.
  • Working knowledge of service delivery, displayed through either certifications or work experience.
  • Experience displaying excellent relationship building, collaboration
  • Negotiation skills, strong communication.
  • Proven capability of surfacing trends across projects.
  • Ability to bring efficiency to the team in resolving large implementations by leveraging Google sheets, automation, etc.
  • Capable of juggling a number of priorities and delivering results on time in a high pressure, dynamic environment.
  • Entrepreneurial, self-motivated, and a team player with a sense of humor.
  • Experience with basic coding skills in HTML and SQL or Python.

5. BA in Data Analytics with 4 Years of Experience

  • Experience in planning and implementing high visibility cross functional projects.
  • Experience in a technical administration, sales engineering, content management, or equivalent role.
  • Proven track record building and managing strong internal stakeholder relationships.
  • Experience recommending solutions with risk assessments/cost-benefit analysis and a user-centric focus.
  • Strong stakeholder management, communication skills, oral and written
  • Able to engender trust and respect of peers and stakeholders.
  • Experience creating and maintaining contact flows for external clients and escalation paths for internal teams.
  • Experience in operating within cross-functional teams (e.g. engineering, product management, sales, implementation).
  • Excellent problem solving, troubleshooting and analytical skills.
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